Best service, the gentlemen that helped me, Leandro dos santos, Erick Cândido and Sergio. Very easy process, super helpful from the beginning into finding the right car for me. I truly recommend this location.

Michael Bigness, service advisor at Autonation Toyota Las Vegas makes sure that the clients’ automobile difficulties, insurance queries, and warranty issues are communicated. He also approaches interactions with sales-minded professionalism, recommending items and services to clients. I am very satisfied with his service and personal care when my car was there.

Got ripped off for upgrades that were never delivered and the sales reps lied about custom orders and features not available. They refused to reimburse me for any money I paid for upgrades that were never done. Stay away.

Went in to get make a custom order, sales folk lied about Toyota not accepting custom orders when they do, common scam. Went elsewhere.

Tim Phillis is the best.

Waited 3 hours just an oil change although I had an appointment!!!!

My service contact was William Lima Exceptional service. Fast. Honest. Reliable. I would like to make a special mention Denard - who demonstrated great customer service, care for the customer, awareness, and attention-to-detail.

I purchased the l car i useto leas.A week after, I still got charged the lease payment. It's very hard to get in touch with financial department. Very disappointing.

Leased a 2023 Corolla SE on 1/31/2023, my sales person was Mike Corvo, leasing Mgr. Excellent experience, very helpful, very informative. A very pleasant experience.

The Sales team were all terrific people to work with ! On Jan 19th I signed a contract for an SR5 4Runner Premium which was ready to pick up on Jan 23rd!

I had a pleasant experience purchasing a brand new car at AutoNation in Las Vegas. Quality service from Stephen Fenwick! Will recommend to others looking for new vehicles w/out hassle.

Great experience at AutoNation Toyota! I appreciate Leandro Santos and Scott Forslund for making everything easy 🙏

Came in on 1/31 for a slow tire leak. I was helped my Eric in services department. He was very professional and informative about how long I may be there. I was pleasantly surprised how fast the services department fix the issue and made sure nothing else was wrong. I maybe spent about an hour and half max. I love that all staff are very friendly.

Great customer service, although the Coffee machine is horrible, worst coffee ever. Brand new car, great color, and good price 👌🏼

Purchased a car from there a few months back. During the test drive we noticed the seat heaters weren't working. We stated multiple times that we are not going to purchase the vehicle unless we were assured the issue would be fixed. After being assured that the issue would be fixed without a problem, we made the purchase. I tried to setup an appointment at the two month mark after the purchase but never received a reply. I finally was able to set up an appointment at the 3 month mark and was told they would not fix the issue as the purchase was too long ago even though I was never given a time frame. Asked to be in touch with a manager and made 6 calls without a call back and even hung up on multiple times without saying a word. Car has been sitting there for 2 weeks as we have tried to resolve the issue and they are still refusing to fix the issue. They do not honor the word of their salesman and they will say anything to sell you a car.

Ivan and Harrison did an excellent job over-communicating and coordinating the repair of my truck -- I appreciated the time they spent speaking with me and trying to troubleshoot Toyota refusing to cover the repair. I was a little frustrated that the alignment had not been dialed in and ended up taking the truck to Firestone and they were able to get it squared away and driving well.

Thought I?d be dealing with my fleet repairs for weeks, but it only took a matter of hours to complete.

Cashier was on a personal phone car. She did not acknowledge me and had little interaction with me. Waited and waited for someone to assist to pick up my car outside. I finally went inside for assistance. Only then did I get help. This visit was not up to exceptional service that I normally receive at Toyota Autonation.

Michael Biggness continues to surpass my expectations on his customer service! He is professional, keeps me informed and lets me know of any issues found during the safety inspection of my Tundra! I will continue to Michael Biggness for all my Toyota needs.

They did great with nice time effectiveness

David was outstanding. The free rental was awesome

Mike Bigness has been my trusted service advisor for years. He always keeps me updated and lets me know what I need to properly maintain my 2015 Tundra and my 2022 Camry Hybrid. In Vegas, we have many places to choose from for servicing but Mike is the reason I keep coming back to Autonation Toyota.

5 stars. Fast, easy, low price. Thank you

I’ve had a few bad experiences with them since AutoNation took over. I don’t recommend anything that I don’t trust.

Quick service, easy to schedule with, flexible even though I showed up almost 15 minutes late.

Great service. Five Stars all around!

Always fast with the 5k miles service. Would recommend.

Michael Bigness & David Schuerman

Always fast with the 5k miles service. Would recommend.

professional, reliable, convenient and prompt service. The folk at the Las Vegas dealer on Sahara have been very helpful

I worked with Tim at Auto Nation. He was very accommodating. He provided great customer service. The staff was very friendly and the service was extremely fast!

El servicio estuvo excelente. Y les recomiendo que vallan a ese lugar .

Great service

Buen servicio y atención del señor Jorge. Gracias

The staff is nice and pleasant, specifically Keven and Scott. They both were amazing in helping me do my lease buyout! Great customer service!

Do not trust anything they say on the phone or in an email with regards to offers. They do not honor them! They lie through their teeth. They are extremely rude and arrogant!

Have been here for years doing my service maintenance. Great customer service, honest and everything is explained. Highly recommended!!!

Went in last Saturday looking for a car, after looking at 4 dealerships this was our last stop and I was impressed. I am thankful for Michael Reyna, he was very kind and helpful helping me choose my car. I ended up leaving the lot with a Rav 4. I am very satisfied and will refer people to Michael. -Karina M.

Customer service is poor. Phone calls are hardly answered or returned. I had a bad experience with title registration with AutoNation. Will not buy car from them in the future

Came here for an appointment to look for a new car. I met with Christian and he was very helpful explaining the difference between my options on the new Corolla. When I got my car I met with Jason to do the financing part and he was very detailed and answered all my questions. Being a first time car buyer I had a lot of anxiety and Jason made sure I understood everything and was really nice and patient. I'm really satisfied with the service and happy with my new car. Would definitely refer this place and come back in the future if needed.

Felt pressure to have more repairs done at an expensive cost. Leaking radiator turns out to be from cheap hoses installed at this dealership Less than a year ago . The hoses I had originally were replaced about a year previous. Joey stated I needed these better hoses so I had him go ahead and replace them in July. Now they started leaking ,although no cost to me for this replacement it has been an inconvenience to me and took 3 days to fix. I do not think I will return to Toyota for service anymore

Wasn't happy with two other dealerships in the area and this was my last stop before going to a small shop. Very happy with Joshua and the process. Will be taking my car to him in the future.

Arrived at the dealership on time and assisted immediately, waited the car for about 30 min and I’m out, good people and very friendly, very satisfied on their services, will schedule next service soon.

They gave me a hard time before they accepted my truck even when i made an appointment..., today I came for oil change n still the same, they didn't offer me a ride home, he was saying that for the time I will be here my car will be done, well 1. Hour after my car is not done, everybody were so busy n without an appointment they didn't want to help me, I think it is time to change the dealer.

From initial inquiry to actual contracting a totally seamless process. Customer satisfaction, attention to my interests and concerns constantly on display and in the end I have the automobile I needed and wanted at the price I felt fair and honest given the car I expected to be driving for years to come. A shout out to Daniel and Scott; 2 truly capable and professional individuals that proved themselves a credit to the Toyota organization. Mr Donaldson

I’ve always been happy with auto nation service and I’ve never had a problem before. The service always took between one to two hours . But this time I had to wait for five hours. I think 5 hours for simple routine service is too much. I understand you guys are busy but you have to understand your customers are busy too. I hope you fix that other than that keep up the good work.

I found them to be trustworthy over the seven years,

还不错

On time service Toyota good service appointment

Only buy from them if you want to get VERY screwed over. Used car inspection is a joke! Problems started day after driving off lot - multiple problems!! Bad transmission fluid, inspection stated good. Battery dies day 3. Windshield wiper motor bad. Transmission problem that required computer "update" Low oil indicator problem. So many hassles and they sold a very unsafe vechicle. Try to sell it back or trade, haha. They offer you $8K less! They know how to screw people and not take care of customer. Will never recommend - not a good dealership!!

Only buy from them if you want to get VERY screwed over. Used car inspection is a joke! Problems started day after driving off lot - multiple problems!! Bad transmission fluid, inspection stated good. Battery dies day 3. Windshield wiper motor bad. Transmission problem that required computer "update" Low oil indicator problem. So many hassles and they sold a very unsafe vechicle. Try to sell it back or trade, haha. They offer you $8K less! They know how to screw people and not take care of customer. Will never recommend - not a good dealership!!

They have a great customer service. They performed what l need . Only the cost level is little bit higher. That’s why I gave 4 stars

Jose is great, always a good experience. Thank you for taking great care of our car.

I was very pleased with the service department. I had an appointment which they kept. I waited and they did the service in a very reasonable time. Jose Jimenez is an excellent service representative.

Always a great experience at AutoNation Toyota. Michael Bigness is the best. He is always willing to go the extra mile to ensure that my truck is serviced correctly. Well done!

Super fast service and super friendly staff! I got everything I need!

All in all good need to tell client they need to see person inside they have appointment with. I wasn?t told and after an hour went to ask where my car was and they said it wasn?t started

Great customer service, and parts and cashiers very friendly staff

Joey was awesome! Went over the top to help me with my Corolla! Thanks again!

Very kind and very easy! Service only took an hour and a half. Wonderful customer service.

Very happy with the service that was provided from Edmunds even with an unexpected service for my rear brakes, wish I could have gotten a better price, but who doesn’t want to pay for higher prices, inflation! Plus Mark answered all my questions in a timely manner

Eric Morrison and his tech are excellent. Always able to fit me in for service. Always communicates very well with what needs to be done on my vehicle.

No recib� accesoria sobre c�mo conectar wifi a mi carro

Nice place,everyone friendly the service was fast.

Excelente atención atendido por Willian lima habla español / inglés recomendado

Everyone from the person directing me into the service area to checkout had a smile on their face. My service rep, Kevin, offered services that had not been done, but was not pushy, or try to tell me "you need" this. I like that. I felt like I had been well informed and still had an honest choice. I have been to other places that almost tried to shame you into something. Thank you, for a pleasant experience.

Dave service writer is good guy..honest not pushy..quality work..

Bad experience with this dealer. The seller never explained anything to me about my new Highlander. He didn't tell me or explain about Toyota's services. They give you the car as if it were a used car. The worst. It was dirty. The white protector that he has from the factory was not properly removed and there were traces of this protector in the paint. The interior glass was dirty. My experience has been the worst, a Suv worth lot money and I receive a very indifferent delivery. The sellers don't even offer me water. I think the manager has to pay attention to the treatment that his sales people offer with customers and have quality attention.

First time for my Tacoma to go to Autonation Toyata service on Sahara Ave. The service was excellent and very efficient. From drop off to pick up the service was amazing. Tim Philis was my service manager and he was friendly and professional. My Tacoma has a new home for service in the Vegas valley.

Very good service with an excellent turn around time. Mark G is always pleasant and professional Great job

Great service from Joey Martinez

Always the best! Tim in Service is second to none. I've had my Scion XB, Prius C, Camry, Lexus IS350, and two Tacoma's serviced here. They never fail!

Joey martinez was very nice i love Autonation Toyota

Had great service experience with Joey Martinez

Joey Martinez was extremely helpful with my service today. Very knowledgeable with all of my questions! 10/10!

Service and staff are all professional handled specially my service advisor Kevin Gruder, he keep me updated about my 2019 Toyota Camry.

Fast oil change, tire rotation and alignment!

I was going out of town and I asked the service representative what I should do to my car to prepare it for the trip. He was very helpful. He was also very flexible when I decided to cancel the oil change because I remembered that I had one recently. It was my first time is sing this location and I was very pleased with the service.

I had a great car buying experience at Toyota. Mike Corbo helped me through the process. He was patient and very helpful in answering all my questions. Thank you so much!!

Great customer service, they kept me posted and gave me good advice for my car.

We have Been a customer of AutoNation for almost 10 years, and we always receive wonderful service. Timely and thorough.

got a free oil change and Tires, breakes ,filters, fluids of car checkup. Tires

Great service, part came in quickly and vehicle was finished two days earlier than expected. Also great communication from service department. Will definitely use service here again.

Took my car in for 1 year maintenance and new tire. I left the trunk a mess with the flat tire, Jack, and everything else that comes to change flats as I was in a rush and they completely cleaned it and put it back properly. The time they gave that it was going to take was down to the minute. I was extremely impressed and definitely will make sure they are they only people who work on my car from now on.

I have never had a more enjoyable experience making a large purchase! I dealt with three different people and they were all kind, answered my questions, and never once did they make me feel like I was being pressured to buy something I didn't want or couldn't afford!

Scheduled service, basically an oil change and rotating the tires. Trusting the vehicle would be ready for a trip of 1300 miles, only to find the right front tire down to 21 pounds as I was getting on the highway. No big deal except I don’t believe they did even check them. Hope they did the rest fluid levels etc but not confident!

Ok service Representative could have been a little more available

Do they have employees??

Maintenance - guy had no idea I had a scheduled appointment even tho he introduced himself by txt the day before so you already know the computer does everything for them. Got another rep playing slots on his computer even though I’m waiting in line to be helped. Valet brought out the truck w the brand new air filter on my windshield as they forgot to switch out the old. Meanwhile valet is telling me they “prbly” switched it so I’m good to go. I went inside and lied to the hispanic lady saying “valet told me to double check” otherwise I knew I wouldn’t get help from that resting bface but it was still no luck. Just gave me my paperwork and ignored my inquiry. They’ll also tell you to not to come back for 1.5hrs so you arrange a ride and leave only to get a call back 40min Props to the last maintenance rep that was there who ended up helping me and actually apologized, though he wasn’t having it at first either and rightfully so since his coworkers were ALL gone and had to do their job for them.

I had an appointment early in the morning to service my new 2022 5,000 mile Toyota Highlander. I made the appointment early so that I could make it to work on time. When I arrived it looked like everyone in town had the same idea. I thought “oh no I’m not going to make it to work in time”. There were so many others . To my surprise the service was excellent and super fast .mark my adviser assured me I would get out in time. I arrived at work 45 minutes early. I was pleasantly surprised and happy! Thank you AutoNation Toyota

Donald was fantastic give a great customer service and very helpful what we want.

Great experience

Since purchasing my Tacoma Prerunner new in 2003, the only tech that's touched it is Andy M. Though I've gone though a slew of service writers and have no complaints about them, the driving force behind having all my work done at the dealer is Andy M.

Terrible Wi-Fi. The service was great. The service advisor was great. Just too bad they don?t have very good Wi-Fi.

I?ve been taking my car to Toyota for 7 years and been very satisfied with the work they do on my car

Went in for my annual maintenance and oil change, they didn't reset my service indicator or top off the air in my tires or top off the liquids in the engine. Service adviser was rude and told me I should think about going back to the place where i purchased the vehicle next time! Yes I will!

Daniel Lee was an awesome rep who showed us so many options and walked us through the whole process. Everything went super smooth and we left with a car we love

3 hours for oil change at appointments time set ?? I left with two Valve Stem caps missing and my wipers blade rubber practically ripped off, but I ask to do oil ONLY.., Maybe will never come back there 👎🏻

Always a wonderful experience

I looked at all of the reviews on Google Maps for the Toyota dealerships and for some reason this one was not the highest, but they definitely treated me a lot better than the other dealerships in town when I went in to buy a new car. They got me a great deal on something I actually wanted instead of trying to upsell me on something I didn’t and even a few weeks after the fact they’re still trying to check in and make sure everything is running the way I want it to.

I love the respect my service agent Mr. David Schuerman show toward me as a Senior. He just sold me a service package and explained to me how I would save money. I was very happy. He understood my income but how he explained the program to me was why I purchased the plan.

Thoughtful service center, from their communication before, during, and after appointments for everything from routine service checks to more complex issus. We're very grateful to have had our car serviced three times in three year's we've lived here so far. We have worked with service advisor Teddy and most recently Michael Bigness. Both personable and highly professional. We appreciate the coupons in mail, their email reminders and service needs provided, along with a smile free water and coffee.

Sat did an oil service, was fast in and out within a few hrs. Did not get my MPI sheet telling me my issues or concerns on my truck once again. I left the dealership and my truck had a very very bad shake while driving. By Wednesday my lower ball joint failed on me while driving causing alot of damage. Did the technician not inspect these or is that not on a MPI sheet? I know tacomas my year are infamous for these to fail but would of been great to have been caught while someone was under my vehicle to save me from 1) causing a major accident 2) a very expensive tow bill 3) more damages due to 1 failing part. You hear stories of "lube technicians" are bottom of the bucket at the shop and are mostly newbies but to me this is uncalled for. I go in for service and a MPI to save myself from failures like these. I'm very happy no one was harmed or worse killed but these issues happen I do understand parts fail, but isn't this also preventable if a technician sees something, says something, so the customer can do something?

Friendly , professional, work is good and timely!

Michael Bigness is always super helpful. AutoNation Toyota on Sahara in Las Vegas, NV always gets us in a timely manner and does not do any unneeded service.

I really don't know how my car should feel after an oil change but I'm sure the guy's did a great job I just love my Toyota.

If you need to order a vehicle with specific options ask for Steve Tenwick. Great communication and follow up got me my perfect 4runner in 2 months. Actually made it enjoyable again to buy a truck. Thank you Steve and Toyota AutoNation.

I had a problem making the appointment through the Toyota App, and I left before 12pm to see if they would do the service for me, and they made me wait later one of the Service people told me that they were not going to attend to me, what could they do to me? appointment for another day, and I went to another dealer and if they received me, I was a client of Autonation how sad that due to the treatment of some clients they go to another place, I can give the names of the workers, but remember that they offer a service .

Always great customer service by William when I go into service my 2014 Camry.. I only go to autonation Toyota to keep my car running smooth

First Autonation Toyota have no mark up price , people will remember who gave us the honest price during the car shortage . Second, sales people doing very good job as before. thank you my sales man Derrick Macaraig . Last, I had much better experience with the financial manager when I didn’t buy the warranty package. Please keep it up. Highly recommend this dealership to my friends and family.

I have to travel over an hour to get service completed at this dealership as I live out of the territory. When I explained this to the associate when he asked if I was staying for leaving while service was being completed. Because he understood that I had to wait there, he ensured the service was done timely, getting me out of there sooner than usual. This is much appreciated.

Very convenient location and knowledge and helpful staff

good service oil change throttle body intake service rotated tires battery test wheel alignment cooling system and cleaning service checked the brakes

Michael is a superior service consultant.

super fast awesome sevice would definately recommend

Normal 5k oil change fast service, in and out within an hours time.

Great handling and very efficient and convenient service

I got a 2023 Toyota Corolla and the people here are very respectful. Some of them speak English in Spanish. The person who helped us was named Oscr.

My overall experience has been very good. I have dealt with Toyota Auto Nation for years now and have always been pleased with their courteous service.

I got a 2023 Toyota Corolla and the people here are very respectful. Some of them speak English in Spanish. The person who helped us was named Oscr.

I have owned my Prius V for 10 years now, and have worked done on the vehicle at several dealers in several different states (AZ, WA, NV). My AutoNation visit last week was the first one where I didn't feel a warm reception, nor a valued customer. I stood waiting to be waited on while employees conducted conversations among themselves. I was told there was a recall that needed to be taken care of, yet no one explained what the recall was. So far, the new battery is working fine, which is good, but I can honestly say I won't be returning to this dealership as I begin looking for a new car.

Is the worst Experience I had in my life never come

It was my Wifes & I first time buying a car, we were fortunate enough to have been helped by Don Chiao & Cristian C. They were remarkably helpful & was a pleasure closing the deal with them. We’ll forsure be recommending them to family and friends.

Service was to my satisfaction and my wait time was very good. Staff friendly and after completion of my service, I was walked to my SUV as I have a recent handicap to ensure that I got into my SUV safely.

I've been using this dealership for many years. The experience is always the same. Professional services in all departments. Highly recommended. You'll never be disappointed.

Fast service. I was out of there in just over an hour.

I had the best experience with the Toyota team; they made everything so smooth and quick and explained everything I needed to know when purchasing my car. Highly recommend them when considering buying a new car. Great people A+++

Count person (lady) was very helpful, waiting area was loud from speakers, could not find a quiet area.

My service writer ,Mr. Bigness, always ensures any repairs are done quickly and to my satisfaction.

Very friendly . Was greeted quickly and was notified once my vehicle was ready

Very impressed. Service done in such a short time.

I bring my truck to auto nation and i never have any problems they always ready to help my nedds not like on centenial toyota when I bring my truck for service and after waiting for almost 4 hours plus they never touch my truck the excuse they said they was so busy from then I never go back to centenial toyota again. And at auto nation Joey martinez is my service advisor wonderful person I recommend him next time you take you toyota for service

Daniel was amazing got me in and out quickly with the car I wanted and a deal that worked out great. Thank you for being such an amazing help. Will definitely be back.

I dont recommend them. Their prices are very high. They dont offer much info. I took my car in they said they did not know what was wrong with my car but they charged me a $180 diagnostic fee.

Olga Moro Gragg was very nice and helped me a lot when I purchase my new RAV4 2022 and right now I am very happy enjoying my new RAV4 2022 😃

Great experience purchasing a car from AutoNation Toyota! David Gomez was my salesperson and made the process very easy and quick. He found exactly what I was looking for and I’m very happy with my purchase. I highly recommend going to David to purchase your new car! Thank you!!

My service advisor is David Schuerman and he always on top of everything and hard worker.

I remain loyal to Auto Nation due to consistently experiencing great customer service along with having high confidence in driving a Toyota product.

Wait period typical is 2 hours for an oil change. Been a better experience this time than previous

I went in for a tire repair and David was my advisor and he was so nice and friendly and the service was so fast.

The process of purchasing our Toyota Avalon went fairly smoothly. Omar was really good to work with. We are very happy with our car.

I purchased a new 2022 Toyota 4Runner TRD Pro from Daniel Lee on Christmas Eve. He had been working with/dealing with me for a month until I was able to make the purchase. This was honestly the best car buying experience ever! I would 100% purchase another vehicle from Daniel and AutoNation Toyota Las Vegas in a heart beat.

Buying experience was easy and no pressure. Christian was great to work with, gave us time to make our decision, and answered all our questions

Had a great experience purchasing a new car with our sales rep, Nico Contreras. As we searched, he was very prompt in keeping us informed of inventory, and when we found a car of interest, he took immense time in showing us all the features. He had a lot of patience in answering our many questions, which we were very pleased to see. We would not hesitate to recommend his services to anyone considering an auto purchase.

Tim Phils has always shown professionalism in the care of our autos being serviced at AutoNation Toyota Las Vegas

For the past 3 years now I’ve come here to have my Toyota serviced. The service advisor I have recommends what needs to be serviced or what not needs serviced. Aside from dealership prices the services here are quite good.

Great Service! The Service Dept. Staff are knowledgeable, friendly and patient. Masks and Social distancing are not required, but adequate seating hase been provided. I'm a long time customer of this location, since 2007; and have no plans to change. If possible see Tim Phyllis for your service needs. He has been my Service Rep almost from the beginning.

I was called and offered a complimentary oil change as I had not utilized their services in over a year. The oil change took 2 hours to complete but they were up front about the wait time. After completion, if found that during the inspection they marked multiple items as good that were apparently not serviceable or operational (I was aware of these issues and expected to have to discuss then with the service rep as I would have had them taken care of) anyway this makes me feel like I can’t trust that any portion of the service was actually completed and that the inspection wasn’t performed. When I went to check out the clerk told me I was being charged, but was able to correct it to the complementary oil change once I proved that they had called me and offered.

I'm a long time customer of the Sahara near Torrey Pines location since 2007. I wouldn't take my Camrys anywhere else for service. Tim Phyllis is my Service Rep and has been almost from day (1) one. As with everything today, the price is expensive but I'd rather give it to them an somewhere else with NO warranty.

It is easy to get my maintenance servicing done here. The employees are courteous and helpful and I trust them to do what's best for my car without unnecessary charges.

Tim Phils has always shown professionalism in the servicing of our autos at AutoNation Toyota Las Vegas. We became a Toyota family in 2000 and have bought several vehicles from AutoNation Toyota Las Vegas and have them serviced there.

La atención fue buena . El personal es muy profesional

Very efficient process to get your car serviced here. Harrison was great to work with.

I always get the best service booking my Toyota Highlander service with Mark G at AutoNation Toyota Las Vegas! FIVE STAR SERVICE

I recommend folks should go there to buy a new vehicle.

It was always a very good experience coming in this place.

Thanks Jonathan you are nice and professional good customer service.. thanks

Oil change was quicker than expected.

Kevin and Ivan in the Service Department were great taking care of my car issues. They’re all always helpful and honest when it comes to recommend repairs in my vehicles. AutoNation Toyota is a “Top-Notch” dealership; keep up the great work!.

True five-star service ... Christian C. is great and very quick to respond to any questions and concerns ... even after the sale. Amazing!

Good service

Best experience so far with buying a car. The sales team listened to my needs, provided me with the best options and delivered on each of my requests within a budget I provided. The finance department was so very helpful and was not pushy with all the extra options. My representative was the very best! Thank you Auto Nation for having a stellar team.

I want to thank Erick Candido and Leandro Dos Santos because they helped my friend Christian Fernandez to get the best deal in town. They were very helpful and professional, if you are looking for an honest salesman, contact Leandro at Toyota Autonation, he will work in getting you the best deal and He will not waist your time. Spanish: Quiero agradecer a Erick Candido y Leandro Dos Santos porque ayudaron a mi amigo Christian Fernandez a conseguir la mejor oferta de la ciudad. Fueron muy serviciales y profesionales, si está buscando un vendedor honesto, comuníquese con Leandro en Toyota Autonation, él trabajará para conseguirle la mejor oferta y no perderá su tiempo.

My salesman Steve was fantastic! All other aspects of my purchase was horrible. I did everything that was asked of me only to finalize my purchase and everyone be too busy to address my issues. I’ve waited for a month for my vehicle and no one wants to give me straight answers. Beyond frustrated to have purchased a vehicle I’m paying for but cannot get delivered as promised.

Came from out of state. Everything was smooth and easy.

Friendly and fast service. Customer service is always pleasant.

I have a 2021 Venza and made a 15k mile maintenance appointment for December 23rd the scheduler said it was covered with Toyota Care but when I arrived & spoke with service person they said it goes by the manufacturer date not calendar year or date of purchase. I said just I wanted my car back then b/c dealership is too expensive for just an oil change & fluid top off so they he tried to sell me a $285 package for 5 services that would be valid for 3 years, and said it's basically like getting 5 oil changes half off. Um do they really charge over $100 for an oil change?! I got it anyway but then the paperwork he gave me said the 5 services have to be used in 2 years...I asked him why he told me 3 years & he said it's still good a year after expiration? It all seems shady which sucks b/c my last service experience was good there w/a different service agent.

Oil change and tire rotation in and out in an hr not bad. Staff there is nice and respectful. Saw other staff members help out people who were waiting at other team members desk when they weren’t there. I was one of the customers. All this service and it was Christmas Eve.

Great service as always took me in on a holiday for emergency service with a dead battery. My service advisor was great as always.

I called in and told the person on the phone what I needed to be done. I was then promised a loaner car as I was pressed for time. When I arrived, my service advisor wasn't particularly friendly and gave me zero eye contact. Then I was told I was not getting a loaner vehicle because it was only a service, and they don't give out loaners for this. Even though my dome light was not working with the door and also I had a fuse that was loose. He said I would have to pay $100 for the fuse issue without really asking me the details assuming I broke it or something. I basically was lied to about the loaner car and this advisor didn't really seem to care about my issues. Not getting a loaner car, not getting my two other issues addressed, and having to wait over an hour for only one thing to get done on my vehicle made this a terrible experience. Your organization has poor communication skills and poorly trained, lackadaisical employees and I will never come here again.

I have been going to Autonation Toyota for many years and it never dissappoints. The work is always done correctly the first time. The best part is their tire prices have finally been adjusted to be competitive with all other tire stores. I trust this dealership to do the work correctly .

tanner was extremely helpful, very straightforward and didnt hide any fees from me. highly recommend!

After 2 1/2 years of driving my Camry from AN Toyota, my battery died. After a jump start, I drove to my dealership and the battery was quickly replaced, no charge, compliments of Toyota care. This is what I have come to expect from my dealer. No nonsense professionalism, no excuses, they back up their promises with deeds. I enjoy dealing with these guys. I am into my fifth lease with this dealership and will only deal with them. They are reliable!

I called in and told the person on the phone what I needed to be done. I was then promised a loaner car as I was pressed for time. When I arrived, my service advisor wasn't particularly friendly and gave me zero eye contact. Then I was told I was not getting a loaner vehicle because it was only a service, and they don't give out loaners for this. Even though my dome light was not working with the door and also I had a fuse that was loose. He said I would have to pay $100 for the fuse issue without really asking me the details assuming I broke it or something. I basically was lied to about the loaner car and this advisor didn't really seem to care about my issues. Not getting a loaner car, not getting my two other issues addressed, and having to wait over an hour for only one thing to get done on my vehicle made this a terrible experience. Your organization has poor communication skills and poorly trained, lackadaisical employees and I will never come here again.

I arrived early I was accommodated anyway. They performed the service plus the recall and completed in less than two hours. The service consultant was knowledgeable and friendly.

Maintenance, Service Rep took care very good attitude

Could've been a 5-star review if the agents recognize/acknowledge customers while they're waiting in front of the counters. Every time I stop by for my scheduled maintenance, it's either agents are chitchatting amongst each other without acknowledging the client or they're all on the phone, sometimes, they'll make eye contact without saying a word. A simple "We'll be with you shortly" can go a loooong way.

All staffs I met are very kind and their service satisfies my concern.

My husband's car was serviced, and they were fast.

Thank you for this opportunity! I took my 2014 Toyota Avalon Hybrid to Auto Nation Toyota on W. Sahara AV in Las Vegas, NV, on December 9, 2022 for a road trip check up; my service manager was David Schuerman. Everything in my car was working very well when I drove into their business. It is my understanding that only certified mechanics work on the vehicles. What I wanted checked were the following: check all fluids and top off, check wipers, check any belts, check the batteries, the regular check off list for a road trip. Mr. Scherman comes to me in the waiting room saying the 12v battery has a bad cell and tested low, would I want a new 12v battery? How much money? He quoted $230 something and I said, yes. After a short while David comes back and says he was told the wrong price, it was actually $500 and Toyota would sell it to me for cost, $284. I said OK. A short time later, David returns to me and says after the installation of the 12v battery the Avalon's radio, GPS, CD player, back up camera, bluetooth cell phone operation, perhaps more, are no longer operational! The display screen was black for all of these things. The cost would be $4000 to replace the radio, etc. As I said previously, ALL of these items worked very well before the installation of the 12v battery. After talking to Ivan Mandapat the Service Manager, the replacement cost would be mine to deal with. Mr. Mandapat said Eric Swartz, shop foreman, performed the service. He figured because the car was 8 years old, the radio was ready to quit on me. He suggested I go other places for a replacement radio at a lower price. Again, my radio, my bluetooth cell phone, GPS, CD player, backup screen, etc. was working very well. There were NO warning icons on my information screen saying there was a problem with anything. A loaner car from Toyota was provided for my trip, at no cost to me. I guess not! I am very upset about this. I have been going to this Toyota dealer for 20 years, Desert Toyota then Auto Nation Toyota. I am hoping Auto Nation will step up and do the right thing by me and be responsible for paying for repairs. Something is just not right here.

The easiest car buying experience I have ever had.

Kevin Grady was professional. The wait time was a bit long.

Excellent service

Always great service from start to finish. Service Advisor Eric Morrison made sure I was in and out in a timely manner. Everyone i have encountered has always been friendly and professional. For that reason I will only bring my Tacoma's service needs to this dealership.

I enjoyed my purchase. The staff was so nice and professional.

Excellent, prompt and professional service received. Shout out to Service Advisor Tatum Garcia who did a First Cabin job in getting my truck serviced and repaired in short order.

My service person(ERIK) was very nice in explaining what I need to be done, without any pressure. The service was performed on a reasonable timely base.

Went in to buy a truck and left with the exact vehicle we wanted. Bob, our salesman, was great. Very efficient. Highly recommend Bob Mispagel!

I bought a 2018 Audi A4 from this place and in less than two months from the purchase the vehicle is having all sorts electrical and mechanical problems, leaking anti-freeze, issues with the thermostat, etc. When I called to speak to the sales manager, Paulo was quite dismissive and condescending when speaking to me and showed no regard for what I had to say and even hung up on me while I was in the middle of talking. Completely unprofessional and disrespectful in my opinion. I am very disappointed with my purchase and definitely don't plan on purchasing a vehicle from an AutoNation dealership ever again, considering their vehicles turn out to be defective in the first two months and then management treats their customers poorly when the customer brings up the issues with the vehicle to them. You are better off going to a Carmax dealership. I've always been treated politely and with respect there.

I recently got my car serviced with Kevin Grady. He was really nice an patient. Although, things didn’t go as planned and I needed new tires. He made sure I was ready to make the big purchase and told me to take my time. I was very frustrated but I could tell he genuinely was on my side.

Great service, the service advisor and the van service driver (to my residence & pick up) were outstanding, they were professional & courteous. The only situation I didn’t like, at check in, my scheduled service advisor was busy taking care of a customer for a long time & I asked another advisor near by if he could help me instead of waiting, he refused my request, I think teamwork should be promoted & it would make a difference.

They are very accommodating and always friendly. First Service for our New Vehicle, It went very well.

Great service, the service advisor and the van service driver (to my residence & pick up) were outstanding, they were professional & courteous. The only situation I didn?t like, at check in, my scheduled service advisor was busy taking care of a customer for a long time & I asked another advisor near by if he could help me instead of waiting, he refused my request, I think teamwork should be promoted & it would make a difference.

Car services is the worst at this place. Remind you guys, I changed 3 different people, willing to give this places another chances, but they're just horrible. They only treat everyone with kindness when buying a car, but when it comes to car services. Good luck with that. CUSTOMER Services SUCKS! I'm sure, I'm not the ONLY person had to experienced this. EXAMAPLE: WILLIAM, JONATHAN Except the people, were they give our car back. They're very nice. Thank you again for that short services.

Had oil change on 12/16 at 9:30 am at Sahara Toyota AutoNation. Left the facility at 11:30 am and no issue identified as shown on the summary worksheet. David was very professional and easy to work with. However at 1:00 pm when i left my house and started the car, there was “check VSC system” shown on my dashboard screen. I called David and left VM. He promptly returned my call and asked to bring the vehicle back the next day to be checked. Nothing further mentioned. In addition i did signed up for the prepaid oil change program for $285. The next day 12/17 at 8:15am i was at the dealership again. However, David was off and i was assisted by Kevin. He was rude and unprofessional. As I explained my issue and said David asked me to come in today. Kevin replied “oh, david never work on Saturday. You need to pay $185 to get the car checked.” I asked him whether there is limited warranty to cover for the fee considering the issue came out not even 24 hrs after the oil change. He said not until i agreed to pay, otherwise he couldn’t do anything and found out the issue. He left me with no choice. I felt i was mistreated and this was a very bad service experience. I had been a long time customer with the dealership and all recommended services, i always choose this dealership. I don’t mind paying the fee at all if needed but considering the attitude and the fact that the issue came out as soon as i left the dealership. Shouldn’t this be at least complimentary service. The 2nd checkup recommended a replacement of oil valve that will cost over $1500. I declined to have it done with your dealership after my 12/17 experience. I hope management can offer more training on customer service and owning the problem. Not all customers are not reasonable. There are a lot of things that I understand need to go by the book, but sometimes it’s worth to analyze the overall situation and consider exception. Overall, in customer service industry, the products are similar but the people inside are the one who makes the difference. Thank You for your time to read my lengthy feedback.

Quick and easy

Thank you, Tim Phyllis and the service staff, at the Toyota dealership for your excellent service. As always, the work was great, and you were professional, kind, and thorough. Thank you for keeping me safely on the road!

Harrison Lao's service is pretty well. His patience and friendliness decreased my worry about my vehicle's problem. In addition, there are a comfortable space at AutoNation, they provide free drinks and water to customers so that you can wait there with less stress. Overall, I experienced good services there.

Service is always great at AutoNation. I wouldn't go anywhere else. They know exactly what they are doing when servicing my car. Great rates and staff is super nice and welcoming.

I got a great price on a very clightly used Ford Escape. Perfect condition, very low miles, everything I was looking for.

I recently bought a vehicle from them and it started having issues a day after I bought it. So I returned it to the dealership autonation talks about “hassle free returns” and it’s been nothing but a hassle. When I went in to bring the car back I was shuffled around the dealership very quickly and barely given any information at all about the return process. Since then I have called at least 15 times and left messages with the finance manager John who has yet to call me back. I also talked to a different manager just a few days ago who told me he would get me more info and would call me back but that never happened either. They’re very nice when you’re going to give them money but after that have fun finding any help.

We bought a highlander and had a great experience thanks to Aleks Mutafov.

The cost was higher than I’d expected but they worked with me. Car was ready on time. Overall good experience

Had an amazing experience also the person who attended me was Olga she helped me a lot and also understand more about the whole car process I really appreciate her it was a great experience and would definitely recommend my friends to come here.

Horrible certain adviser. My adviser kevin grady just left without calling me or my family about the status of my car. We were advised to come back before 6 and we were waiting in the lobby since 530. We never received a phone call or notification. I had to walk over to Joey Martinez who helped me out. Luckily he was there or else I wouldnt have gotten my car. Big shoutout to him. It is UNACCEPTABLE to not give customers a courtesy phone call prior to leaving. If joey wasnt there to re-write the bill for my car, i wouldnt have gotten my car that night. Advisers make a difference in your service.

JP put us in a 2016 Highlander and we couldn?t be any happier. The car was throughly cleaned, CarFax was printed and ready to go before we even got there. It was a smooth and easy process and we can?t wait to do business with them again.

Excellent service and spotless customer service area.

服务很好

Bad experience. Their friendliness stop when you're not willing to pay the full MSRP. Having firm prices is fine, but if a customer can't pay it, it should not change the attitude towards the customer.

We recently purchased a 2016 Highlander from AutoNation Toyota. We were helped by JP and we’ve had the best car buying experience. The whole process, start to finish was easy. We are so glad we stumbled across this Gem. We’ve done a lot of business with AutoNation Toyota from buying to selling to service department. Everyone there is kind and helpful. We will be continuing our investments with them!

Got an email with a coupon for a full synthetic oil change. Great I thought as that’s what my car requires. I took it in, showed the service advisor the coupon and he said my Lexus didn’t qualify that it was for Toyotas only. But the coupon didn’t say anything about that. Worse, they scuffed the heck out of my door sills.

Friendly, professional service. Highly recommend this car dealership.

Jose was wonderful! I arrived shortly after 7 am without an appointment, due to several warning lights coming on. Jose took care of me, had the car checked and updated me every step of the way as to what was needed. Could not have had any better service advisor.

Atención excelente. Pregunten por Keven para un buen servicio.

as usual My guy there at Toyota Mark Guifoile was Johnny on the spot to get this alternater fixed in a fairly timley fashion. The service there =makes me want to buy another Toyota when it is time.

Very helpful fast and easy

I had given this business a bad review in the past and my daughter took her vehicle there a few times and it seems like they turn things around for the better. I had service done to my vehicle and noticed that the GM has done a great job with customer service. After that bad experience in the past Gm personally emailed with corncern about my experience. I gave them another chance. I will definetly be back. Thank you mr ceasar Ramos(Gm).

Tim Phillis is always courteous and saves me time definitely earns my recommendation.

Great dealership. Comfortable place while waiting. Wait time is not bad. Staffs are helpful. Mechanics should be more diligent on small stuffs when working on the engine like wiping oil spills, and cleanup on their work.

I really like the customer service there, they look like people really care for you, and it was an excellent job and a very good customer service. Thank you guys!

Great Service. Especially the Service writer Eric. The cashier was not so friendly.😒

Excellent job 👏

Great service!!! Staff is always so helpful and friendly. Will continue coming to this location.

After receiving a critical recall notice I was able to schedule an appointment convenient to me online via a link in the notice. I was met by courteous, helpful staff and was given an estimate of 3-4 hours to complete the work (it took 3), so instead of tapping my foot impatiently and wondering aloud how much longer it will take, I caught an Uber home and took a beautiful nap. Almost too soon I received the call that my car was ready, so I summoned another Uber (my choice, since they have a shuttle that can take you home and fetch you back). And as a final surprise... there were no surprises! No hidden fees, no taxes, no surcharges: they said the recall repair was free and they meant it; yet I was treated throughout the process like a potentially profitable paying customer. Well done, folks! Happy holidays and thank you for making me safe in my car!

The worst dealership in the town . Totally avoid them . I was signing for 60 months financing and I went to my bank to bring a cashier check for my down payment and the guy flip it to 72 months for the same pay monthly with out my knowledge. I believe his name is Jason( not sure ) but he works with you with the final paper works. Avoid them ! I said this million times avoid them .

Extremely organized. They get you in and on your way quickly but efficiently. They read the comments on the appointment request and respond to all the requests/comments.

Not satisfied with the service at this dealership. We purchased a package for our Rav4 for service our vehicle. during the visit, the person did bot acknowledge we had the plan and decide to charge us 38.00 for a simple tire rotation. We called Toyota and they said that any vehicle information about the vehicle should be available by entering the Vin number. This store is trying to take advantage of their customers. Not recommended.

Mark G send staff always professional and helpful. Service was completed I'm a timely manner and with AutoNation precision parts it was affordable.

Experience wasgreat! They went thru the process explaining everything. Love my toyota

Had a Tatum help me with my vehicle she kept me well informed and let me know of the price to complete the maintenance. Overall great experience and have no complaints

Receptionist was very rude. I was asking her a question and she just clicked on me. She clicked on me a few times. Super rude. This should not be the treatment customers get at dealership. This is why this dealership especially autonations are some of the worst places to go car shopping.

Very pleasant experience. The representative was very professional and courteous.

They were so professional when I went in for my oil change. From start to finish they did a great job! Thank you AutoNation Toyota!

Horrible customer service, and unknowledgeable staff. Brought my car here for an oil change and happily found a coupon for a special they are currently running. Trying to redeem that promotion I was shown huge distaste and resistance by the service representative who acted like I made the promotion up. Three hours of waiting later, I stand in front of the same representative to get an update on my vehicle because no one else would help me, and I stood in front of him for 20 minutes while he was on the phone before he finally ended the call. Who knows how long my car had been finished and he made no attempt to contact me, he then proceeded to not honor the promotion I came in with and when I mentioned it he ran around for an additional 10 minutes before sending me to the cashier without any sort of apology for his mistake or behavior or any kind of service professionalism.

Excelente servicio y atención! Gracias por la atención Keven Nunez.

Kk服务非常好👍

Personal amable.

Great service.

I really liked my experience with Toyota auto nation on Sahara, I was encountered with respect and honesty, the staff that helped me made me feel at home , that was a good feeling . The service on my truck was best , thank you Toyota 5 stars yes!

Good customer service

Awesome service!

Always a pleasant experience coming here for service! William, my advisor, is always friendly and helpful. The place is always clean, including the bathrooms, and the coffee and hot chocolate make my wait more enjoyable.

This dealership barely contacted me 3 months later about a catalytic converter replacement. Honestly is this a joke? I had the catalytic converter fixed somewhere else in the month of September, now it's December and the Toyota on Sahara is barely telling me they received the part. If I had waited until they received the part I probably would of lost my job and not had gone anywhere in three months. I'm sure this phone call had to been some sort of sick holiday prank otherwise this is simply awful service.

My tire on my car was really low and I was on my way to work so I had to take it in to get a new tire because a nail was in it which didn’t take long at and my service adviser Harrison Lao was so nice !

LYING AND CHEATING!!!! Service mechanic cross threaded my oil drain plug and then they tried to turn around and tell me that’s gonna cost me $800 for a new oil pan and cannot Admit that they messed up my car that’s what kind of service is going on today getting to a point where you can’t trust anybody I’m very bummed out about it I’ve been going there for almost 10 years and now I can’t go back. I have over 35 years as an elevator mechanic I know there’s only a few ways that you can mess up threats and is to cross thread are over stress them by tightening too much. threads do not wear out on their own they should last forever. And for the animated response from the general manager I did try calling him three times and emailed him three times and no response so don’t think for a minute that they do care. And there is a much cheaper way to fix your oil pan. Do not pay big money research first….

Brought my truck in for a 9:15am appointment with David for a running board install. Did not get a call nor text message about it being done so, I was waiting for hours wondering why it was taking so long. At around 12:30pm I went to David's kiosk to ask him status but he wasn't there so I thought maybe he was on a lunch break. Again, I waited. Still no call or text message about the status of my vehicle. At 2:00pm I was finally able to ask someone, not David, about the status of my vehicle.Then, I found out that he had an emergency and that my case was handed out to another rep. I was told that my paperwork was at the cashier so, I went there to check. To my disappointment, I found out that my service was done at 11:10am. I was furious that no one had bothered to inform me about it. Had I not inquire of the status, I would have been sitting there for a longer time. Terrible service!

Perfect

ZERO STARS. Took over 3 hours for an oil change with an appointment. 👎👎

Always a great experience at Auto nation Toyota always the best customer service

Very professional and business oriented people. Sale person Eric was awesome,guided me through whole process Thank you everyone

Great service and received vehicle back sooner than expected. Mark was helpful and very knowledgeable. Thank you. Penelope ?

Excellent service and employees are very courteous!

It was difficulty with one employee however when I got to the one that waited on me in the beginning I was treated really well and very professionally. But the first one that I encountered was really just a liar and kept blowing me off. So I had it not been for I think his name is Joey Martinez the experience would have been terrible but he made it a good experience.

Nice

The service advisor Jonathan Lobos is rude everytime we come in. I will be taking my vehicles to Centennial from now on. He has no way of knowing how to speak to customers. I truly don't know why he's a service advisor.

The battery warranty exchange was completed quickly.

Great experience at Toyota with Oscar Meza as my salesman very insightful kind and easy going love the truck too!

Would not recommend. They charged us $599 to tint 2 windows on our new vehicle and told us it wasn’t optional. Offered us $2,000 less than Carmax for our trade in. When we went to pick up paperwork for our registration all the employees were in huddles talking. When we finally bothered someone to help us, we were sent to an unmarked window. No one was at the window as we waited and waited. Finally we had to bother someone else. We do like our vehicle and our salesman was good initially.

Great experience meeting the General Manager, sales Manager, and Associate Eric Guajardo, Eric was very Professional, and helpful Great people at this Dealership.

Elvis was the best car salesman I have ever dealt with. There was absolutely no pressure, nor any budging in a different direction from what I wanted. Fate definitely came into play when I pulled into the dealership because the car I drove away in was parked right behind me! Thank you so much, Elvis, for sticking around to help me through the whole process and getting me into the car I DESERVED!

Our service advisor Mark is very professional and always have given excellent service

Excellent customer service

HORRIBLE experience. Called to ask for a specific car. OLEG said they didn't have it in stock but had a pre-owned. I asked what year it was and said it was 2022 and said great. Came in with family expecting to have it. Oleg was too busy with another client which is fine. Spoke with another guy and said they don't have it but have a 2015 one. They just lie to you to get you into the door. Don't care about wasting other people's time. Spoke with a manager and just said they'll speak with oleg. Go somewhere else

Literally the best truck buying experience I've ever had. I have always been a Ford man. I knew toyotas were nice. But no idea they were better. I walked in and bought a TRD Pro while wearing my Ford Belt Buckle. Just went back to autonation. Bought a 2018 jeep wrangler pre-owned. Tal was my primary salesman and Oleg was my online salesman. Both did an outstanding job. My original salesman was Tanner. Also amazing. He's been promoted to manager since my first purchase. Zero surprise. He was incredible. Outstanding experience across the board. Pretty sure I even remember my finance guys name. Kevin. I don't remember names easily. This is the best place to buy a vehicle in LV.

The only dealer in town that doesn’t mark up price above MSRP

The wait at AutoNation was two hours, however it was worth the wait. Joey made sure my brakes were checked and taken care of, all fluids were checked and filled, and my battery was tested. Thank you AutoNation

All I can say is WOW!! We all know buying a car can be a stressor, and don't get me started on the finance part. Well not here! from the moment we met David Sanchez, we were greeted with courtesy & professionalism. He asked us what we were in the market for, and if we were trading in my Tacoma. Helped with what I wanted and made sure I was taken cared of. Recommend AutoNation Toyota for future business for sure.

It took 4 times and over a year for them to get stuff right on my camry. tried to talk to the manager, but it's like they're too good to talk to a customer. 3 techs, finally got one that took the time to fix it properly.

All I can say is WOW!! We all know buying a car can be a stressor, and don't get me started on the finance part. Well not here! from the moment we met David Sanchez, we were greeted with courtesy & professionalism. He asked us what we were in the market for, and if we were trading in my Tacoma. Helped with what I wanted and made sure I was taken cared of. Recommend AutoNation Toyota for future business for sure.

Great Professional help with Jonathan Lobos. He always goes out of his way to make sure I’m safe while on the road! He is not only Awesome but also bilingual which is such a plus with our Spanish Population in Las Vegas! Thank you for always being there for me and my Family! You are the best!

I took my car in for an oil change, tire rotation, and other small issues. The porter wrecked my car while I was waiting inside and the service advisor knew about the accident while I was still there but refused to say anything and didn’t seem to think I needed a rental. It turns out the bumper needed to be replaced which took two weeks and the dealer would not compensate me for the depreciation in value of my car. I was told that they would “take care of me” when I purchase a new car but refused to put anything in writing.

Bought my car at an auto nation in AZ who knew I was from out of state. They sold me mx plan and extended warranty for over $3000 and said it was good anywhere in U.S.A. When I got back to Las Vegas they cannot find extended warranty in system and AZ is not returning my calls. Never had this problem with the many Subarus I’ve owned. Very disappointing ! Also a simple oil change took almost 3hours wait, even though I had previously made an appointment. Also, Subaru always offered me a car wash when I had my car serviced, not so at Auto Nation.

Excellent service.

The staff here are always very welcoming, especially Jonathan Lobos! Always answering every question I have, and making sure my car is always running great. Highly recommended!

Almost everything was fine. Had an appointment already scheduled. So I was surprised the entire visit for oil change only took about 45 minutes after being told 1 1/2 hr. However, as I drove home and checked my air pressure, they only put air in 3 of 4 tires. Three tires had 38 psi and one (front passenger side) was at 32 psi. Small details like this show that mechanic was rushing his work. Bought the car there so I get 5 oil changes, otherwise I would've went to Findlay where I service my Tacoma.

I went to service my Toyota Corolla with Jonathan Lobos. He was very nice and knowledgeable when explaining what my car needed. He was Spanish speaking which helped my grandmother when she went into the store! Will continue booking my appointments with him.

I took my car in for an oil change, tire rotation, and other small issues. The porter wrecked my car while I was waiting inside and the service advisor knew about the accident while I was still there but refused to say anything and didn’t seem to think I needed a rental. It turns out the bumper needed to be replaced which took two weeks and the dealer would not compensate me for the depreciation in value of my car. It took two weeks to repair the bumper. I was told that they would “take care of me” when I purchase a new car but refused to put anything in writing.

The service advisors here are friendly and knowledgeable, especially Mar Guillfoile. He is my trusted advisor for over 10 years now. And I never have to return my SUV for any discrepancy,

Mark Guilfoile, always goes above and beyond to provide the best customer service. He keeps you updated with your car wait time as well gets you in and out! Thanks Mark! My new service advisor Jonathan is a very helpful and knowledgeable. Himself and his team are very professional. Service was great.

My service advisor Jonathan is a very helpful and knowledgeable. Himself and his team are very professional. Service was quick. Thanks for everything!

Information

Great dealership! Purchased our car in 1 hour with peace of mind.

Excellent service start to finish. Easy to make appointment, and updates I was given were timely and efficient. Eric Morrison, service adviser, was personable and professional throughout the entire experience. Great job, Eric!

First time at this dealership, as we just moved from out of state. Car was due for 15,000 mile service. Service rep Jonathan L. was professional and listened to a few items that were not working well with the car. Turns out that upon inspection, tire pressures were uneven, which in turn affected suspension & steering. (We complained about steering issues during 10K service at our previous IL dealership, and all they could tell us was everything “was up to spec). It was clear that they did not do anything to address things. But, finally problem solved!

When you have a service appointment, things tend to run pretty smoothly - in and out in a couple of hours. I always wait, I don't live close. The waiting area is nice. Free wifi. Clean bathrooms. The staff is generally friendly. Minus 1 star - they used to have donuts & coffee for those waiting, and wash cars after servicing them. Unfortunately, ALL the monster corporations are cutting back service and maintaining or raising prices, which is hard to understand. I get my service done at AutoNation because I got a prepaid service plan when I bought my 2021 Rav4 Hybrid XSE. As I mentioned, AutoNation is quite a drive from my home in Enterprise. I wonder how they will try to keep my business after that plan is finished...

Showed up, helped promptly everything was smooth.

Toyota auto Nation is by far my favorite toyota in town, very good Technicians and sales representatives. I was helped by Mr. Tal ( sales representative) and he was extremely helpful , knowledgeable and professional. Will be returning for purchase of new cars to this location for sure.

First time service from this dealership. Very fast & I’m very impressed with the treatment l got. Good service department & advisors.

Best new vehicle buying experience in 45 years!!

Excellent Jose Jimenez is very helpful all questions is answered

Stay far far far away from this dealership. There was a brake recall that they wanted to charge $181 to diagnose. Then they wanted to charge me $91 for an oil change when it clearly says $75. Spoke with 2 advisors and they were both cocky and wanted to help as little as possible and charge as much as possible. Avoid at all costs. I’ll drive to another city before I give these guys a dollar. AUTONATION MANAGEMENT: WILLIAM LIMA IS LOSING YOU CUSTOMERS

The service advisor Jonathan was very helpful and went above and beyond for our service. Wasn't pushy but recommended what he thought was an immediate service on my vehicle. Will come back again.

On our way out of State to purchase truck made via internet and Sales Person just advised truck sold knowing we were coming out of state today to sign and pick up truck! Business Ethics suck! Typical car “Salesman” 🤬

I went to get my oil changed there and received very good service. Drop off was quick and easy and pick up was great as well!

My service manager Mark is always very good at keeping in touch with me. He always tells me what’s wrong and ways to fix it without costing an arm and a leg. He makes sure every visit is a good experience.

I will not trust taking my older 4 Runner to anyone else !! My service representative, Mark G is outstanding

When I bout the vehicle they told me that I had to pay $599 for tint and it wasn’t optional. Even though the tint wasn’t on yet. They didn’t tell me that the registration wasn’t included in the financing. They told me I could register it online. When I went to get the paperwork nobody was at the unmarked window and I had to bother three different salespeople to help me. Then I received the paperwork to register the car and it said that the vehicle doesn’t qualify for online registration. So I have to go to the DMV. The dealership also offered me $2,000 less for my trade than Carmax.

I brought my camry to do a service for oil change at 4th October. The unprofessional employee damage my car druing the service. I appreciate they gave me an rental car and promise to repair the car. However, after two weeks, they told me my car was STOLEN!!! I went to the police department and asked the detail of my car and felt bad every day. Althouht my car was found by the police , I did not get an satisfied answer to SOLVE the case and I loss my own property in the car and there has some drugs for the thief in the car. I don't know what the thief did in my car. The car was dirty and bad smell, I felt uncomfortable when I sitting in the car. I don't thinks they respect to their client and take good care of the car.

Ask for David Gomez, he is very helpful through the whole ordering and buying process. Autonation Toyota does not markup any of their new cars. As of 2022, you do have to wait for new cars but once you get the one you want, it's built within a month.

This is a money making dealer. They overcharged customers for the Multi Inspection without letting the customer know that there is a charge, this happened to me last week. I already paid the $1,117.00 for a front brakes, new tires with alignment & oil change, then charging me again fir $540.07 for sensor that was not put in. They totally take advantage of customers. Good thing I placed a stop payment on many check! Money sucker Dealer!!!!

I was in need of an oil change and unfortunately I waited until the last minute. I got online and scheduled my appointment for the next morning. I thought for sure I would wait hours, nope, 1 1/2 hours. Tatum was my contact, she was very friendly. I am very happy with AutoNation Toyota.

great service everytime plus always done faster than expected!!

Just got my new 2022 Corolla Cross with Ahmad! He took really great care of me and made sure everything was explained in detail. The process was way and stress free!

very professional. the customer service could use alttle more friendliness. I understand that we all have bad days, but some people could not be so understanding. I'm being honest.

I was extremely impressed by all of the friendly employees from the time I pulled into the service area through the gentleman who brought me my car at the end. Also, I was struck by the efficiency I observed. Like a well oiled machine! Good job, everyone!

The appointment was kept and the car was serviced promptly. No wasted time and no aggravation. Service manager, Jose Jimenez, was , as always, very helpful. He advises me each time I come of what I need to do to keep my car running efficiently. I am very grateful for his advice and appreciate his helpfulness.

We made a service appointment for 110k mile service and in the appointment details I wrote that our alternator needed to be checked because we’ve through 2 batteries in 6 months. When we got to the service desk Mark had no idea about the alternator. (Not his fault but the website or appointment system needs to be evaluated) We dropped our 2013 Sienna off at 8:30. Mark called at about 1 pm to advise that the service should be completed within the next few hours. About 5 pm my husband called his mobile number to get an ETA for pickup. The call went to voicemail and after an hour both he and I were frantically calling to be able to pickup our van because we knew they closed at 6 pm. I had assumed I could provide payment over the phone and pick up the car from a sales person. We called the dealership number only to be told they couldn’t get ahold of anyone and they weren’t on site. My husband does home renovations and uses the van for work so we needed the van back because we were not told to find another alternative for transportation or work and the van also had the base for our baby’s car seat! We drove to the dealership and I spoke with a mechanic named Cesar about our situation. We found that our van had been ready for a while but all the cashiers had left for the day so we couldn’t take the van home. Cesar was kind enough to contact Mark and got him to come back in to the dealership since he had already left for the day. When waiting at Mark’s station we found our paperwork with my husband’s cell number on a sticky note sitting on his desk. There was no other paperwork to have gotten lost in the shuffle. Mark came in and apologized profusely stating that he had dropped the ball. He ended up taking $200 off and offered us a courtesy service. While driving home we found that our passenger window motor no longer works. I’m not accusing the service department of causing the problem but I just find the timing of the motor “breaking” very suspicious. Needless to say I will not be going back to AutoNation and I will advise anyone who will listen to avoid this dealership as well.

I always get good service and it's done right. Joey Martinez is great!

Quick time in and out less than 1 hour for oil service and multi point inspection with Tire rotation. Good job William

Customer service is good, the place is clean and sales associates are really good and know what the Toyota Brand of autos and trucks are.

Friendly people! My appointment did not show up, but Johnathan took care of me and my car service. The lady next to him helped me with questions I had, Jonathan was busy with other customers. The cashiers were very helpful

Excellent service. friendly advisors. Reasonable cost

They have an outstanding appointment system. Reminders on your text and email is great. Received excellent service on both my Venza and Rav4.

My car was taken care of very quickly and now it runs fine.

If you go to AutoNation Toyota in Las Vegas, make sure you ask for Don (Don Chiao) Very very attentive and was able to teach my how to "use" my car lol. (Not many salesman know about the car enough to show you what you never knew you needed) He was very knowledgeable! He connected me with Jason in financing who was 100% on it! I've never met a finance manager that made sure I was out of there when I needed to be out of there. I really appreciate you both and believe me, you have a long time customer here! Definitely sending everyone that I know is looking for a car to Don.

Was an excellent experience and quickly completed...I will never shop from another dealership. They are honest and trustworthy not like the dealership I last purchased a car from.

Pros: Leo was our sales person, he had good manners and had class. He was very patient with us, sat with us all afternoon, answered every question we had. You can tell he was properly trained and experienced. He didn’t give off any vibe that he was bothered by us even though we practically had his time for a good 5 hours. He even walked with us in scorching heat to show us the camry xse that we have purchased. He let us test drive it. He didnt give us any pressure to buy. He is very knowledgeable and honest with his facts. He offered us water multiple times. He always gave us that welcoming vibe. We had actually went to tesla, lexus, honda and carmax around the area. Leo gave us the best value for our trade in. We were not even entertained half as good in carmax and honda around the area compared to this autonation toyota las vegas. Ultimately we got the best value and experience for our purchase of our 2021 toyota camry xse. The people from financing were very accommodating too. Easy to talk to dealership, no one seemed stressed. No one looked like they wanted to steal your money. They were family friendly. The staff here works hard for their clients and they didnt seem stressed or mad compared to the other dealerships we went through. Cons: there was no free food. They were selling microwavable foods with no microwave in sight. The free coffee was a mystery to navigate. The bathrooms were subpar but clean enough. It is a very busy dealership, they have no new cars on display during our time of purchase, as with the rest of the valley. The internet was teribble, and you don’t get cell signal. The layout of the dealership itself was confusing, their floor plan didn’t seem to have a guiding purpose, it seemed all randomized. There was alot of clutter in desks.

service was great and I got a good deal on a seevice package

Their service department and Jonathan Lobos. Oustanding customer service.

I took my car in for and oil change and not only did they let me bring my own oil they also were able to find out that I had 2 recalls on my 03 4R and took care of it the SAME DAY! Outstanding customer service, and I’m not even the original owner. They also did a complimentary Clorox disinfect ($40 value). Best part I only paid $37 for my oil change AT THE DEALERSHIP! I will be coming here from now on.

I am happy I chose Autonation to service our vehicle. The staff were amazing! They were all courteous and accommodating ....of course I have to mention Mark Guilfoile. The service was was fast and they will notify you when your car is ready for pick up. They also have a comfortable waiting area were you can get some coffee, watch TV, get free WIFI You can also bring your laptop since they have a little workstation if you need to work on something while you wait for your car. I left with a smile on my face, a happy customer indeed.😊

Mr. Ahmad Reshad helped me a lot in finding my perfect Rav 4. He was so patient and professional till we find the right one. He also get us a great deal and make sure that we are very satisfied. I will definitely tell all of my friends and family to go to Autonation Toyota and look for him. Thank you for your outstanding customer service and care!

I'm a long time Las Vegas resident and have purchased many cars over the years from many different dealerships. My experience with Don Chlao, internet sales and leasing consultant, was amazing. I had been shopping for a new 4Runner for a few months and was not having a very good time of things. From my very first conversation with Don I knew things were going to be different. He was professional, he was familiar with his available inventory and treated me as a valued customer. He always returned my phone calls in a timely manner. Answered all of my questions pertaining to the vehicle and purchase. After the sale was complete Don made sure I was aware of all of the vehicles features and that I knew how to us them. A purchase experience that was by far the best I've ever had in Las Vegas. Thank you Don.

Tal Gru gave me a great experience in choosing my new 2022 Toyota Tacoma. He's professional explains with detail and integrity I felt blessed to have ran into him on my way in the dealership to purchase a new truck. Tal Gru , Thank you !

Timely service No pressure on providing service not needed

the day I bought my 2017 Corolla I had an appt to see a different car at 9am. I ended up buying a much better car and financed it and was celebrating with shots at the Mexican restaurant by Noon. Then when I went in for my first maintenance appt. it was smooth as silk. in and out and all that was expected was done and I LOVE my car and AutoNation Toyota Las Vegas

Kevin Grady is awesome and has always been so awesome every time I come in for help on my car. He’s very informative and thorough with going over the details of the work, and I always get a high level of quality service. Kevin always has a great attitude and I appreciate all his efforts!

Tanto el trato como el servicio de muy buena calidad, se los recomiendo

Johnny in Finance is the man! If you’re looking to finance a vehicle from Toyota Las Vegas, he can help! No shadiness, super up front, and easy to work with. When everyone says NO, Johnny says YES!

Excellent service and professional advisors!

Staff is friendly. Service has always been completed in the time predicted. Waiting area is clean, and they offer free water and coffee. Prices seem fair for dealership work.

very informative and friendly on line answered all questions i had and getting me feedback on other questions ive bought on line from them before

Friendly and agreat doing business with to purchase a car .

Friendly and a great place to purchase a car and do business with .

They have a great customer service, they were super friendly, and they help me get a new van, I honestly recommend this place if your looking for vehicles because they support your decision.

Jose Jimenez in the service department is the sole reason I continue to bring my car in for service. I trust him.

Excellent services , The team give me the opportunity to buy a truck I like , after everything, AutoNation have the team we can trust.I highly recommend.

Kevin serviced my vehicle! He was friendly and very professional. Felt confident the maintenance was complete and through! Thanks Kevin

Best experience with purchasing a truck. Jonny helped me out and took care of all my concerns. He properly explained all the little bits of detail, took his time with repeated questions I was totally unsure about, and got me the best deal possible. His patience and help really sold me on the experience and purchase of my new Tacoma! Thank you jonny!

The staff is courteous and kind, and the waiting area has plenty of room and provides coffee or tea. My car was serviced in a timely fashion so overall I'm quite pleased with AutoNation Toyota.

Waseem was super professional and made this experience super easy! Keith was also helpful in the initial process prior to me actually arriving at Toyota! I was never left guessing and I knew what to expect the entire time! I wish all of my car sales experiences were this easy ! Thank you for your continued ease of operation at this dealership, that is why I will be back! I wish I had more cars to sell!

Hey everyone! Just wanted to give a shout out to Joe Vandenburg and Auto Nation on Sahara in Las Vegas. This was the fastest car purchase I've ever experienced. 3 hours in and out in my new car. Joe and his team at Auto Nation know their stuff!

Hey everyone! Just wanted to give a shout out to Joe Vandenburg and Auto Nation on Sahara in Las Vegas. This was the fastest car purchase I've ever experienced. 3 hours in and out in my new car. Joe and his team at Auto Nation know their stuff!

Just called about a Corolla Hatchback that's listed as NEW on the website. Called em and they said it wasn't available on a waitlist. When I said I wasn't interested if I would be put on a waitlist, they rudely hung up on me before I finish asking if there was anything used. That employee needs to learn professional phone etiquette. This happened around 2:40 pm. Check the phone records. Probably will never call AutoNation Toyota ever again.

I live in the Northwest, so Centennial Toyota is much closer than AutoNation. but a friend referred me because of thier maintenance department. My car had a recall on it and the maintenance required message was on. I took my 2022 Toyota Venza to Mark. He was awesome, his communication was outstanding, from making the appointment to getting my vehicle in for surviving. the had the car fir just a few hours and it was done. I'm hooked, I'm a Autonation customer for life now.

Excellent experience my last appointment. Staff in service department was very friendly, helpful and patient. Michael Bigness always goes above and beyond. Great communication and the customer leaves feeling like they can rely on the Autonation service department to always take care of your car. I appreciate the transparency in the diagnostics and the heads up on what to expect your next appointment. Thank you Autonation.

Traded my car in on 6/23 and still haven't received the balance on my trade in. They have told me they cant pay me untill they get the title, but when I said ok well let's unwind this deal I want my car back they say they cant do that they sold my car. So you can sell my car without a title but you cant pay me for my car until you get the title, sounds like a scam to me.

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They're always friendly & helpful.

Efficient service,honest and accommodating staff.

George or Jorge as he is called was very helpful and nice and professional. He was our sales person. He made it all possible finding and telling me about this used Toyota Corolla that came in and was being prepared to be sold. It was the right car for our situation. But unfortunately I was very uncomfortable in the office of finance manager. I told him from the start I had a bad experience with my last car buying at Honda dealership. They snuck in a extended warranty. So I told him this. He still kept asking me if I wanted gap insurance, I kept telling him I don’t want any gap insurance or any extended warranties. This made me feel very uncomfortable ! Need much better bed side manner. Almost canceled the deal because of this. Buyer beware of this game he played! Good luck

First time at AutoNation - very professional and efficient. Did everything they said they we’re going to do, and when.

I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+447862074282 /Email: claricehaynestrades@gmail.com

Prompt expert service. Just had my 2018 Corolla, which we had purchased there, serviced there. Service advisor, Jose Jimenez had me out the door in under 1 1/2 hours fully serviced.

Always very professional service department - a pleasure! To bad the world has changed or I would another car from them

Michael was my service advisor. He did an excellent job of helping me by answering all of my questions, and treating me with real courtesy. I appreciate the care they took with my car. Very good service.

I bought my 2005 Tacoma and it has only been serviced at this dealer-because they earn my business every appointment! Jose Jimenez has been my service advisor-they are honest and do not try to sell you things you do not need! A very loyal customer and I moved and drive farther to get there.

Muy buen sitio para comprar carro..

Great Service, Service was on time and I would recommend this dealership to anyone

excellent service friendly kindness

My service advisor David was very nice and professional.

Walked around in 110 degree heat looking at trucks and no one came out to help. Not one single person. As we’re we’re walking away after 30 minutes, someone yelled from a distance asking if we needed help. Taking our business and money elsewhere.

My wife and I are very happy with this dealer. They gave us the attention and price that we were looking for. We went to so many dealers and they just wanted to make money. Jessie and Paulo took their personal time to help us every time we had a question. Their prices are the best. I had to go to them from California because here in California most of them have a mark up price. I highly recommend this place because they do know what costumer service is and will help you till you are completely satisfied with what you are looking for. Thank you guys for being very professional in your work.

Only use the Service Dept. but they are fantastic! Jose is the greatest! He is always professional and courteous. He is very knowledgeable about my vehicle and keeps in tiptop shape.

I found the entire sales staff very friendly and wonderful to work with.. I had problems with my car which they have worked really hard to find solutions for me. I would and have recommended them to family and friends.

Maybe it's me, but at Metro Toyota in Ohio I would never have to wait 2 hours before the rep came out to let me know what's going on. And he never did. Had to sit in his face, after 2 hours, for him to tell me it's almost done. Not a fan of their customer service at all!!

El trato a las personas es excelente. Muy buena atención

The sales rep who was helping me purchase my new car didn’t know anything about it. I originally ordered a different one because I had certain things I required I ended up doing my own research and found out it didn’t have it so told him to cancel my order we luckily did find a better one in the end though. Also my car was missing some key parts that I paid extra for and the sales rep said those didn’t come with mine, when I said they did he just never responded to my text he didn’t care anymore since I already purchased the car. The prices of the vehicles are fair but don’t expect any help or knowledge from the staff. Just feels like they want to sell you anything and get you out the door. After my paperwork was done they just handed the keys and said vehicle was outside it’s a small thing but should walk you out to your new car if you just spent so much money with them.

Do yourself a favor and stay away from this dealership as they are only worried about closing the deals and not actually helping people out. On top of that, they add things to your deal without you knowing and act like they didnt do anything. Theres other Toyota dealers out there and autonation toyota should never be in your list. WORST EXPERIENCE AND A BUNCH OF PEOPLE HERE WHO TAKES ADVANTAGES OF PEOPLES KINDNESS AND NAIVETY.

I have always received great service from Autonation since moving here from Ohio in 2019. I'm very happy to have found another superior Toyota Dealership like I had back there!

Lo recomiendo 150%, todo es buenísimo, pero lo más significativo es la calidad de los Mecanico y su profesionalidad, el auto sale nuevo

AutoNation Toyota is the best dealer I have ever experienced in the past 20+ years in terms of service attitude and quality.

we dealt with salesperson Jesse while we were on the waiting list for highlander platinum. it took couple months, but we finally got our Highlander Platinum. Unlike other dealers who were taking advantage of supply shortage and price gouging, this dealership did not. This is something we would consider when we buy our next car. Thanks to Jesse.

After finding the car I wanted (at an amazing price) on Cars.com, I jumped on the opportunity and contacted the dealership. I got a response less than a half an hour later and was test driving the car not two hours after. A total of 4 hours after finding the car online was it mine and I was leaving Auto Nation Toyota LV with the keys! The entire process was easy, the staff were the nicest I've ever dealt with (not pushy and they don't hover over you) and they made the process easy and quick! I'd recommend them to anyone!

I had a great experience at Las Vegas AutoNation. Sales personnel was knowledgeable and very helpful. I'm Extremely happy with my vehicle purchas from AutoNation. 👍👍

Ivan Mandapat was waiting for us for our 7am. appointment. He was very polite, kind and knowledgeable. With all the updates for our RAV4. He said it would take about 3 hours for the repair. It was really very satisfying when he called my name for it only took only 2 hrs than 3 hrs. Since, we purchase our RAV4 we always had to bring it for service to Toyota dealership. It was always Ivan who has assisted us in whatever need we have. Thank you Ivan for your helping us for years. Thank you Toyota for hiring a wonderful employee like ivan Mandapat.

Friendly & knowledgeable staff. Every time I have taken my car in for its maintenance service, everyone was very helpful & my car was ready when promised.

Every time I come here I have a fantastic experience with these people they get my car taken care of and the customer service is spot on baby when taking my vehicle while it was late and they were about to close

Very nice people. I got the best price for my RAV4 here. Everyone else in town added a premium onto the price over the MSRP, but AutoNation doesn’t. Saved me money and treated me great, what more can you ask for. Only downside was having to wait for the car to come in, but that is reality at any dealership right now. They are awesome!

Very friendly, knowledgeable service advisor, explains well.

knowledgeable service staff Michael and Roy and parts dept. too.

Profesional and dedicated

The pricing of my repairs and the workmanship.

The service was great and in a timely matter. My service technician was professional and knowledgeable. The department was cleaned and everyone was very helpful. I highly recommend AutoNation. Thanks

service department, appointment setting, service manager, total time needed

I highly recommend Auto Nation. My service advisor Teddy was very professional and kept me updated about my car. They had to order a part and they gave me a free loaner car. Thanks Auto Nation!

We purchased our RAV4 from here a couple years ago. We have been going in ever since for a routine maintenance appointments. Our advisor Ivan is the best! Always full of information and helpful in every question we have for him. He slways has the right answer. Thank you Ivan & AutoNation! Do you need your car taken care of? This is the place to go! you will not be disappointed!

The dealership store is cleaned and organized. The staff are pleasant and friendly. I would like to commend Ivanchris for helping us above and beyond. He’s very skilled and knowledgeable. Keep up the good work Ivan.

We were able to buy a vehicle from AutoNation’s inbound list with NO issues! They were extremely professional and knowledgeable about the entire Toyota product line. That really helped with our decision. Thanks again! ☺

We were able to buy a vehicle from AutoNation’s inbound list with NO issues! They were extremely professional and knowledgeable about the entire Toyota product line. That really helped with our decision. Thanks again! ☺

We were able to buy a vehicle from AutoNation’s inbound list with NO issues! They were extremely professional and knowledgeable about the entire Toyota product line. That really helped with our decision. Thanks again! ☺

Got my 2000 Toyota Sienna serviced (oil change and tire rotation); service was good - the time to complete was a little too long. Advisor did a good job explaining what service might be needed in the future for the dogmobile.

I have been taking my car to AutoNation Toyota for years and would not consider taking it anywhere else. I always get professional, dependable service and Jose Jimenez is terrific. He always makes sure I get the service I need for my car and I trust his opinion.🙂

My service experience is 5 stars. My service rep David Schuerman is simply the best! Efficient, friendly, and so helpful. I will be bringing my older Highlander in for service also! Thank you David.

the service was great and timely.

Outstanding aftersale services. Quick and easy to drop off your car and they’re always fast to get the car back to you. I have a Toyota Highlander and the itself is amaaazing.

I purchased a 2022 Toyota Highlander XSE AWD yesterday from this dealership. The process was the smoothest. Picked out the car I wanted and they found the model and color within seconds let me know when it would arrive which was in less than a week. The price of the car was not marked up like most dealerships. The staff was friendly and honest. I dealt with Derrick and Jonathan. These guys know how to treat a customer. I would recommend all of my friends and family to buy their cars there. They will have your car washed and fueled up and paper work was spot on fast. No issues whatsoever. Thanks guys See you on my first service

We purchased our 2022 Highlander Hybrid form AutoNation Toyota on 2/23/2022, and we were extremely happy with the experience overall! Our Salesaperson, Jack Rasmussen, was excellent from start to finish, keeping us updated and informed regularly as to when our Highlander would actually be arriving at AutoNation Toyota here in Las Vegas. He schooled us extremely well on the workings and various functions of our new Highlander, and to his credit, was not afraid to admit he didn't know the answers to some questions. However, ALL of such questions he immediately found the answers to from his coworkers and online. Great Experience!

Tim Phillis is very helpful every time I schedule an appointment. He has never tried to get me to do more than is required.

The staff are very profession, plus the dealership is very clean and everyone is friendly and helpful

Jack is the man! I ordered a truck offline from the other side of the United States. As detailed as I am I asked a million questions asked for videos and hundreds of pictures and he not once hesitated or was rude or got annoyed with my ridiculous request. When the truck arrived it was good as brand new ! I could not be happier with these guys. I definitely would recommend anyone looking for a car to check these guys out ! Thanks again Jack!!

Joey from service was great. Followed up and kept me in the loop.

Great Service. Michael Bigness is always great when we take our 4Runner in. He explains everything clearly and upfront. We have been coming here for years and will not go anywhere else.

Been going there over 15 years now. Never a problem getting anything taken care of. Pricing always seems reasonable. Great customer service!

I went there to buy a used car but ended up buying almost a new car. I have seen Great customer service with smooth and short process.

Its very easy get an appointment for car services from start to finish. My advisor was Ivanchris and I should say I was treated very good. I dropped my car off early in the morning, got the service and picked it up noon time as promised. He explained why I needed the additional services and why it is recommended. Would definitely go back here the next time.

My technician was very efficient and knowledgeable did not push any unnecessary service upsell. My car was finished in a timely manner and I was notified my car was done before the time it was due to finish!

I had to wait a week to get an appointment to get an oil change, The reason the phone person gave me was since I wanted to wait for my auto only so many appointments were open so that I wouldn't be sitting in a crowded waiting room because of Covid rules. There was exactly 2 other people in what I'd call the waiting area and the room is huge so I could have moves 10 feet away from anyone. When I arrives the service writer did NOT have his mask on and maybe a third of the employees seen in the lobby( they have on bright red shirts so easy to tell who works there) had their masks below their nose which is about the same as no mask. waited 1 1/2 hours . A disappointing experience I know it was a minimal service but I suspect the attitude is the same in all departments. I am shopping for a 2022 Tacoma and will be looking anywhere but Auto Nation

Left car 🚙 at 10 am for an oil change, needed to pick it up at 5 PM. Also, this Toyota dealership does not offer coupons for your oil changes. When I lived in Miami, Kendall Toyota would always send me text messages for oil change discounts and they would also send emails. I booked an appointment and they did not even send an email confirmation nor a text message, or a call to remind. Do not recommend this location to no one. Stay safe everyone.

service is good and fast william lima was great

easy service, Ivan M. service rep saved me some $$ by finding some discounts for my routine service. Thank You

Way overcharged for labor on simple items. It should not be $36.95 for a cabin air filter change. Absurd. Michael was unhelpful when I brought this to his attention. Chris Roth the service manager was also rude and offered no apology or clear explanation but simply said “we could have charged you for every time the mechanic touched the car but we didn’t” Will never be back here. Rude unhelpful staff who only cares about upselling you to get more money.

Ask for Tim Phillis for service.

Don’t get a rental! The clerks are rude and disrespectful- use Enterprise and have them pick you up. Teddy is wonderful to work with, but it took 3.5 hours for an oil change with an appointment.

Take care my car is so good I’m so happy Thank you so much everyone 🙏🏻🌷

service was done while i waited in good time

Jose Jimenez always provides insightful and competent service. We always deal with him directly. On another note when we discovered that Toyota was the number one contributor to the seditionists who stormed our capital, I vowed to never buy another Toyota. I understand that has changed. I am thankful for that. We had just purchased a new highlander. Although we love our Toyotas, we will be paying close attention to their behavior in the guarding of our democracy.

does not offer any discount at all. refunds takes forever, if you call the sales rep or their financial person they don't get back with you anymore after getting your car. unlike Findlay Toyota, their people are proactive.

I have bought 3 vehicles from Toyota Autonation in Sahara, I have been dealing with my salesman Ahmad Reshad, he’s always helpful and patient with me, he knows his business and very knowledgeable. He takes very good care of what I want in the vehicles I’ve looked and bought from him. I highly recommend his excellent service.

They’re fully aware of their 2-3 hour WAIT TIME for those who make appointments. Everyone waiting on their vehicles complained; no one says anything. Multiple people waiting outside were asked if the were picking up a vehicle and their responses “eventually.” They’re short staffed or multiple call outs or whatever the reason. The problem is they make TOO many appointments for their people to handle. If I can drop my vehicle off at another Toyota dealership and it takes 45 mins, why does it take 3 hours for the same car to get the same routine maintenance here? “Well they don’t do as many vehicles as we do.” Ok so maybe you should focus on fewer vehicles because your quality of service is LACKING big time.

Dependable, courteous, Mark in services was great

Very professional out there at A dealership of all places I find the best service ever. I have been shocked before, Because of outstanding performance but this place tops the cake. I have been in a very regimental life, if you count 30 years being in the military as regimental. And I have found that this company, AutoNation Toyota on Sahara, specifically, after buying over 15 cars in the last 18 years; far outweighs any other dealership in quality, supervision of my requests, management and overall consideration of the customers needs. Thank you Danny from Hawaii!! A salesman. Truly a salesman! Great experience!

Service was excellent!! Ivan estimated that the car would be serviced within three hours and he accomplished the service well within his estimate. The four new Cooper tires were replaced and tire pressure warning valves/xmtrs were reinstalled. Wheel alignment were also completed timely and within budget. Kudos to Ivan for a job well done.

I was very dissatisfied the way you service my truck. I have waited for almost four hours before I got my vehicle back. I think I will find another toyota dealer to do my next service.

My most recent service (45,000 miles) was fine. David Scheurman is always very efficient, friendly, and helpful. One minor note. I mentioned to David is that I have been having trouble getting Google Maps to work through my Bluetooth connection. For some reason, it no longer verbalizes the directions. David tried to help, noting he is not very technically oriented. When he was unable to resolve the issue, he suggested I check with the sales staff, some of whom are more familiar with the technology. I stopped by at the reception desk and they seemed uninterested in helping. After a bit of prodding one of the two gentlemen at the desk came out, fiddled with it for a few minutes and then said he had no idea what to do. He did not seem receptive to my suggestion that perhaps one of the younger sales persons might be more adept. Small thing but perhaps it said something about customer service on the sales side of the house.

Had an appointment at 1pm was told if I waited would be around 1 1/2 hr wait. Arrived 20 minutes early was told 2 two 2 1/2 hour wait because of walk ins. Received car 4 pm Why make an appointment for this kind of service of a front end alignment. Service advisor was very condescending stood at counter in front of him and had to wait for him to finish his personal business on his phone before he wouldn’t even acknowledge I was in front of him.

Had 1 pm appointment for a front end alignment. Was told it would be around. 1 1/2 hr if I waited.Told it would be 2 hrs because of walk ins. 3 hrs later we got our car

My service writer as alway David Sherman is awesome !! Always makes dropping my Tacoma off for service simple. He’s the best !!

This team is amazing. After having a bad experience at Findlay, where I had purchased my last two Toyotas, I walked into this dealership hoping to get a Highlander. I know this is not the best market to buy a car; however, the lease on my Tacoma was coming up and we needed a bigger car since we’re expecting another baby in September. We dealt with Courtney and she was extremely pleasant to work with. I never felt like I was being pressured into buying something and didn’t feel like I was getting taken advantage of as a buyer. The price sheets they presented were transparent and detailed. Even when I left to present the estimates to my wife, Courtney was responsive and kept sending me updated price sheets via email for comparison. We ended up buying a Highlander platinum and we love it so far. This was a pleasant buying experience for me and my family and we will definitely come back to see Courtney when we need another car. Thank you for not taking advantage of your customers.

They were great the man that helped me with my experience saved me money

Wonderful people here! Very friendly and patient.

I love coming to the Toyota dealership. William always gives me the best customer service possible. This time they gave me a rental car which was really helpful. The repair is always excellent and i’m always being communicated with regarding the length of the repair. I am a loyal and super super happy customer!

My family and I were 5 states away from home, passing through Las Vegas, when my 2021 Toyota broke down. This was on a Friday afternoon and the temperature was 117° out! We managed to get it to AutoNation just shortly before they closed. Brittney, at the service desk, put us in a loaner for the night and reassured us that she would have someone look at it first thing in the morning. Grateful not to be completely stranded, we went to a hotel and hoped for good news. The next day Brittney kept us informed and updated at every turn. She treated us with professionalism, courtesy and competence. Then, the team worked their magic, and by some miracle, got us back on the road. ~~~Thank you for saving our vacation!!!~~~

Took my Rav 4 in for 1st maintenance David was very helpful, let me know every step of the way In and out fast

I took my tacoma truck for service and there was Ivan, he is always so helpful and friendly, he make us feel like family.

I spend on average a few hundred dollars a month having my truck serviced,so it would be nice if they could wipe their greasy and oily finger prints off before returning it to me.

n/a great service very friendly

Thanks to Jose Jimenez as always you are very helpful to your customer. See you on the next maintenance!

Mark was outstanding, as usual. The team had my service completed and my vehicle ready for me very quickly, and they never fail to keep my 4Runner in peak mechanical condition. They even washed it for me!

great service did not take long to get the car serviced

These idiots have been spamming me for more than a year. According to them my name is James, I live in Las Vegas and own a land cruiser…when in fact, my name is Mike, I live in Australia and have never owned a land cruiser. I’ve unsubscribed so many times but they just keep spamming me. So if I did live there would I trust them with my car? No way!

Salesman Eric Guajardo was great to work with. He went above and beyond to help me find the right vehicle and communicated well with me throughout the process. I would recommend Eric to others, as he is knowledgeable and friendly.

Service guy David is always helpful and accommodating. Service took a little longer than expected/quoted. Alingment still pulling to right, hopefully it will improve over the next few days.

Service writer promised return of my vehicle in 1.5 to 2 hours and it was done. I had to go to the dealership/service center for my free services because you do not have one 70 miles closer in the town where I live.

Jimmy and Ceasar made the purchasing process painless. I love my new Camry.

I didn’t like the service I received

The staff at AN Las Vegas took great care of me with excellent communication via text and email, sending me pics of the car I was interested in before it was even detailed and assisting me in putting a deposit to secure the car immediately. The purchase was smooth, too. Thanks so much!

True professionalism from start to finish. Helpful, courteous, knowledgeable. They listen to your needs and concerns.

great experience every time.

Very satisfied. Employees that helped us are very polite and courteous thank you for all of your work. We?ll done.

Mike G. was great. Have to say this was one of the best dealership experiences I have ever had.

The battery was low and I needed a smog check. The service agent explained how the battery is used for the smog check and how important it is to drive the car and not just let it sit for long periods of time.

Always a pleasure to work with Mr. Joey Martinez and the staff at Auto Nation Toyota. Services are very professional and done in a timely manner.

Jonathan was great! He made sure I was well taken care of and my car was done sooner than expected.

Purchased the vehicle in December 2020, the buying process was amazingly simple. I was treated very well by the sales agent. I brought my vehicle back for a six month service. Michael Bigness was my service contact. He was very cordial and explained what would be done on my vehicle. After completing the service, which included my vehicle being washed, I was provided with my next 6 month appointment. AutoNation personnel are fabulous.

My experience was great. You should swing by and get a car from Autonation Toyota today, you won?t be disappointed.

Brought my Corolla in because of a rattling noise near the engine , found out it was the water pump. When I brought up I had a Car Shield protection that covered that part was immediately told they don?t accept Car Shield , called car shield and was told they should accept it . Went ahead and had it repaired and am trying to get reimbursement from Car Shield. Trouble checked at check out with cashiers sand they told me they never heard of it. I assume they say that because their trying to push customers to Toyota Care. Side note it?s two weeks later and I?m still try to get reimbursement, I paid $2000 over the last 16 months for the coverage and neither company Car Shield or Autonation seem to really care.

Efficiency and courtesy and costumer friendly

great experience….all the people are friendly and helpful…

Tire's Rotated, computer system updated and car washed completed in an hour. I was waiting in the lounge while car being serviced. All was completed. As I was driving away, a call came in via Bluetooth as I answered the call the system cut off. Which is the prior problem I had been having. Turned around and went back to Service Rep and went through motions of the issue. Tim Phillis explained problems/defect with radio. Said he will request Radio replacement, refund my money and keep me informed.

Service tech Michael B. is amazing! Been working with him for years now and he is always on his game.

I am so happy I chose automation. I returned for an oil change. Worked with Kevin. Outstanding customer service. Love autonation.