Ask for Tim Phillis for service.

Brittany Boyd and the service techs went above and beyond to fix our 2009 Toyota Sienna the same day and keep us going on on road trip. They diagnosed blinking check engine and simultaneous misfiring being caused by misbalanced tires causing vibration at high speed . Much cheaper than new plugs . Brittany also checked for recalled notices when we first called with the issue. Fantastic work!

Great job!

Muy mal servicio.

I had a great experience buying a car at Autonation Toyota. I contacted Autonation online and asked for a quote. Jack Rasmussen was fantastic!! I told him exactly what I wanted and he would send me options. He would constantly check inventory for me and let me know when the perfect car was available. He was patient with how picky we were and ultimately found us the perfect car. He gave us a quote before we got to the dealership and the price never changed and there were no bogus fees. The other dealerships grossly overprice their cars, adding additional fees such as "market adjusted fee" and "Desert protection fee" but Autonation doesn't do this and is honest the entire time. I HIGHLY recommend Jack and Autonation.

Don’t get a rental! The clerks are rude and disrespectful- use Enterprise and have them pick you up. Teddy is wonderful to work with, but it took 3.5 hours for an oil change with an appointment.

I came in Monday for a walk in oil change, couldn't get in so I made an appointment for that Wednesday at 330pm. I arrived on time.. simple oil change took 2 hours!! The longesy wait I've ever had to wait. And my window wipers were fine before I went in there and funny how Mr Bigness checked my wipers(since when do the service dudes who check me in in ever check the wipers..this is news to me) .now my window wiper looks like it was cut.. I just bought my car from another dealer and it passed a full inspection and I use my wipers 2 days prior to going to take my car in and the wipers were FINE. I believe my wiper was purposely cut! And I was given the paperwork back after my car was done with service and told there was notes for me to look at..in the past the service guys have always talked to me and explained what the notes and recommendations were. Not to mention the oil change costed me 78 bucks!. I used to have a sports car that didn't even cost that much for an oil change. You guys are a rip off and I will not be bringing any of my cars back to you for service. And yes I write yelp and google reviews on businesses that wrong me.

Maria T. was very helpful in getting me in contact with the proper personnel. Thank You Maria T.!

They are rude, obnoxious, and only care about ripping people off. DO NOT GO THERE!

I had the pleasure of coming in for an oil change and Ivan as an advisor was such a help. He made the whole process so easy and pleasant I will definitely be coming here only from now on.

Excelente

Kevin, was very nice and pleasant to chat with. Thank you very much and have a great day.

As always top notch service! Our 2008 Sequoia has been serviced here since we purchased and nothing but positive experiences. Tim Phillis always goes above and beyond, keeps us informed. Most importantly I trust him and never worry about being taken for a ride. Keep up the good work!

I was very very pleased with the help I received from salesman Jon Portugal. He saw me through the purchase from the internet search to the pickup at the airport and off the lot. He was professional and communicated well with me throughout the process. I chose to buy out-of-state and with AutoNation Toyota Las Vegas because of Jon.

Great service.

Always professional and thorough

Professional and on time.

Tim Phillis and his team always takes care of us when we come in to service/repair our vehicles. A Top notch professional, 5 Stars all day!

Mark Guilfoile was very attentive to my needs and respected my time. He got me in right away and provided great professionalism in dealing with my service needs. In addition, he provided me an expected timeline date for my future service appointment. Job well done! Visit 9-15-21 Jonathan was attentive to my service needs and respected my time. In addition, he got me out an hour earlier than expected. I hope Mark gets better and is back on the job real soon. Keep up the good work!

Great place to get you vehicle serviced. Really friendly and fast!!!

Take care my car is so good I’m so happy Thank you so much everyone 🙏🏻🌷

Ivanchris Mandapat is my service advisor he is the best! He always takes care of me and my cars needs i wouldn't trust goin to anyone or anywhere else Autonation is where i trust my car for service!

Thank you to Mr. Joey Martinez for assisting with servicing my vehicle. Mr. Martinez professionalism is A+. He explained what the service on the vehicle would entail, and also discussed a potential problem I had in the pass with the battery. He assessed the situation about the battery, and set up an appointment to have the vehicle serviced. I appreciate Mr Martinez's attention to detail and going above and beyond the call of duty.

My agent, Max, was very helpful and friendly. He goes above and beyond to help me with my service needs. I had appointment with Ivan initially, but Ivan was busy with other customer. Max stepped in and got my car serviced quickly, so I can get more done that day. It was an excellent experience there. Thumbs up for Max.

AutoNation is fantastic

It was one of the best experience I get in around 7:30 am and get out at 8:25am. Really good.

Jonathon Lobos was legit.

Three cheers for Ivan at AutoNation Toyota Las Vegas! My morning started with a dead battery...not good. AAA Roadside Service said they didn't have the battery for my four year old Prius. I charged it a bit at home and got it started. Ivan at AutoNation said "Bring it right in..we'll take care of it!" And they did. New 12V battery, another one for my key, and even a 5000 mile regular service that was due, and I was out of there in two hours. Exactly what Ivan predicted when I checked in. Nice work!

service was done while i waited in good time

The customer service of the Service department leaves a lot to be desired. Twice now, after an oil change, they have forgotten to turn off the maintenance light; this is so basic, you would think. Also, they do this annoying thing where they tie you to a service advisor. With their turnover, you never get the same person twice, you walk in, and the 3-4 service advisors (not with customers) won't look up from the computer unless you lit yourself on fire. In particular, the female service advisor would sooner jump off a cliff than ask any of us waiting if we needed help. I mean, sure, her emails or the solitaire game are important, but those tasks don't put money in the cash register. I will give this location one last chance before moving on to one of the other Toyota dealers in town. Note: should be a one star review but I want them to rebound.

Great service

Service was great. Dropped my car off at 830 am and picked it up at 5. Quick turnaround for a radiator replacement.

Few cars on the lot

Buying a car in today's market is a challenge. From markups at E. Sahara Toyota and Findlay Toyota to the lack of inventory at Centennial Toyota, no salesman could help me. All that change when I was referred to Jay Flores. He kept me updated and made this experience a smooth and fair one. He is genuinely friendly and was up front throughout the entire process. If you are looking for a reliable salesman that truly cares about his customers, ask for Jay. I highly recommend him.

Came in in with car pronlems, it was a busy day and their shop was backed up. Ivan made it happen and got my car fixed the same day! Thanks Ivan!

Jose Jimenez always provides insightful and competent service. We always deal with him directly. On another note when we discovered that Toyota was the number one contributor to the seditionists who stormed our capital, I vowed to never buy another Toyota. I understand that has changed. I am thankful for that. We had just purchased a new highlander. Although we love our Toyotas, we will be paying close attention to their behavior in the guarding of our democracy.

I showed up for my appointment 08/18/2021 and was told it would be a two hour wait for an oil change. The advisor offered to change my appointment for today 08/19/2021. He said if I come in at 7AM it would be faster. I showed up at 7AM and didn’t leave until 9AM…2 hours for an oil change is unacceptable! This place is a joke!

does not offer any discount at all. refunds takes forever, if you call the sales rep or their financial person they don't get back with you anymore after getting your car. unlike Findlay Toyota, their people are proactive.

Very efficient and courteous service from check in to waiting area to completion and checkout.

Professional skilled employees. Friendly always working with you to ensure your vehicle is well taken care of.

Excellent customer service in the parts department. Thank you Toyota. 5 years later on an 8 year old certified pre owned car and it is a reliable vehicle

Extremely fast and experienced mechanics will be back.

Very courteous, friendly and professional

Really great experience buying my first car, Elvis and Jason were really helpful. I can't thank them enough, especially when it was super busy when I went to go buy my car.

It was one of the best customer service I had experienced, very professional and responsive they carefully check my options and take care of my car very well and quick, thanks to Michael on service department. I definitely recommend Autonation Toyota Las Vegas

I've been a member since 2016. David has been my Service Rep 99% of the time. He's Awesome, easy to chat with. He listens to my concerns and is very attentive. My only complaint is the service fees. They are RIDICULOUS. I needed a new water pump. It cost $80. And then $672.00 in labor. I will never have anything fixed by Toyota.. there are much more reliable and affordable options.

The service writer has no clue what he is talking about and seems confused about how to do his job ! He was not very knowledgeable about anything that I asked about my vehicle !

I dropped my car off at 8:30am for maintenance and vehicle inspection. I received a call at 3pm telling me what was done and parts needed, they would need to keep my car til the next day. Next day came never received a phone call updating my status. I called them at 3pm to ask was my car ready it was ready, later that night I was going for a drive and my car would not start. I will not go back nor recommend them.

Kevin provided quick and excellent service. Thank you very much

Excellent service. Minimal wait time. Will definitely recommend this dealership to others!

El recepcionista pues muy amable creo que se llama Jiménez muy buen servicio en atención al público.

Mr. Jimenez is professional,knowledgable and a very caring person I am very pleased with his work.

🙏🏻 Good Attention 👍🏻

Buena atención lo recomiendo

Rissa F. Did a great job at scheduling my appointment for service!

Good service, On time, thanks.

Had my first service on my new Sienna. Ivan was very professional, helpful and explained well the importance of this first maintenance service. Long wait was well worth the time.

Wonderful service

Jack Rasmussen was a man of his word. He demonstrated honesty, integrity, and fairness throughout the sales process. Toyota Las Vegas made the experience largely seamless and convenient and I would recommend the dealership to others seeking a square deal.

I asked David Leiva to give me a car estimate on my Tacoma, he tells me he’ll have the answer in 24 hrs. Never got a reply back. Tried calling autonation and asking for david, still no answer, the receptionist says she’ll give me call back and still nothing. Very unprofessional. You guys just lost my business.

Kevin was helpful and great but you scheduled WAY too many people for appointments @ 8am. When I cheked my auto health screen it said in addition to the low fuel pressure recall my engine computer needed work. You just had the car! is this a false alert or something went wrong during the recall work? It wasn't part of the issue before your work and even if it was why didn't you catch and correct it while it was in?

great service

Whenever I was able to actually talk w someone, they were very helpful. Seems as tho they are having problems w their tel lines at the moment, 8/18/21.

The loan service is terrible. They sold you the warranty, saying that they can refund at any time, but when I want a refund, they do not refund, fraud, and will not come again

Disappointed!! Went in for oil change and was told wait time was 2 hours and it took over 4. Why do I make an appointment??

The costumer service at this dealership is exceptional and they will never force you to buy a car. Mr. John B. Is awesome, he is a great person and excellent salesman, kudos 👏.

The back seat belt sensor middle buckle keeps alarming, when no one is sitting there. I asked my technician and he stated that it’s one sensor and there is nothing that can be done. I don’t understand why this cannot be fixed. I have only had this car less than one year and this sensor alarm started about 2 weeks ago.

The salesman and finance guy were great. The car is great. The whole experience was awful. We waited for hours to sit down with the finance guy and while were waiting we watched one of the other salesmen bribe a finance guy with a Diet Coke to take another customer first who was behind us in line of finishing their paperwork. We would have walked out if it weren't for the fact that we had traveled 3 hours to get there and our ride home was the car we were trying to buy. Once we got in the office, the guy was great. Luckily we got the other finance guy. Not the one we watched take a bribe. There were a ton of signatures and the process took way too long. We live in another state so we were issued a temporary tag and it's expired. The DMV in our city has not received our title yet so that's a little frustrating. Overall the FULL DAY we spent at the dealership was painful. We thought we cut down how long it would take by knowing what car we wanted, but it still took hours.

I have bought 3 vehicles from Toyota Autonation in Sahara, I have been dealing with my salesman Ahmad Reshad, he’s always helpful and patient with me, he knows his business and very knowledgeable. He takes very good care of what I want in the vehicles I’ve looked and bought from him. I highly recommend his excellent service.

A great experience for my first service appointment. David Schuerman was excellent. Thanks!

The Service Technician Mark Guilfoile always takes care of me with short-notice appointments and getting me in and out when the time comes.

Thank you AutoNation! As soon as we walked in, a warm gentleman named Jimmy asked us what we needed, and sat down with us to help us view a car we saw online. the pricing, transparency was absolutely fantastic. Jimmy was also wonderful in explaining the DMV process as this was a pre-owned vehicle purchase. We will be back in the near future to purchase another car from this dealership.

Excellent Service and William goes the extra mile to make you feel your the only customer he has.

The service is very though , although seemed to take extra time to wait, it is worth as after my eye inspection, I confirmed that they have performed every items that they promised to do according to WHAT WAS LISTED ON THE order. the staff is polite and effective and possess necessary knowledge to serve customers.

No cars. You gave to order in advance. Sales people seem unmotivated. Depressing place.

Britany at Auto Nation Toyota on West Sahara has been super helpful to me. She is optimistic and very detail oriented and I plan to be with her again. The AutoNation service department have been very efficient and I’ve gotten my car out quickly and done a good job on it.

Nicolette helped me so much with buying my venza. She was so patient while explaining how the process worked and definitely made sure I understood well enough to make my own decisions instead of being pushy or trying to fear monger me into something I didnt want!! Thanks Nicolette!!!

They’re fully aware of their 2-3 hour WAIT TIME for those who make appointments. Everyone waiting on their vehicles complained; no one says anything. Multiple people waiting outside were asked if the were picking up a vehicle and their responses “eventually.” They’re short staffed or multiple call outs or whatever the reason. The problem is they make TOO many appointments for their people to handle. If I can drop my vehicle off at another Toyota dealership and it takes 45 mins, why does it take 3 hours for the same car to get the same routine maintenance here? “Well they don’t do as many vehicles as we do.” Ok so maybe you should focus on fewer vehicles because your quality of service is LACKING big time.

Tim my service advisor went above and beyond, told him my situation that i am kinda in a rush for my daughter’s class and he took a good care of me and got out within 15mins! That was very nice of him! Definitely recommended!

Oil change takes 2.7 hours 😭

Jack was a very cordial salesperson. He answered all my questions with ease. This was my second purchase at Auto Nation in a 6 week time frame. Very pleased and would recommend to anyone looking for a used auto.

Quick to get in. Wait time so-so depending on service done on your vehicle. But they got coffee and donuts in the waiting area. Fast to leave after your vehicle has been seviced.... 5/26/2020 Same as the above post with the exception of the donuts and coffee. I mean we can’t with the epidemic still around. But they have taken the proper measures and is following guidelines to ensure everyone safety. 08/19/2020 Great Service from the service center. Ivan really took care of my needs when I pin pointed them on my Rav4. If you need someone to take care of service for your car you ask for him but any of the service representative are great. 11/13/2020 Great service as usual from Autonation drove in talked to my rep Ivan after an hour drove out. 4/14/2021 Great service as usual from the service department. Ivan really took care of my needs and noted the next service to be done on my vehicle. 08/11/2021 Almost 3 years now going to the service department. Having Ivan handle my services for my car and it's always great. This time though they had a new system with a ipad you would think everything is done on the iPad. But no Ivan had to go out input all the information on the iPad and then transfer it all over to the computer inside. That's more work for him... And it held up the line and Ivan has a line a long line because he is great. I'm still giving 5 stars but dam you guys on top need to figure out to stream line with this new system.

I've been going here for over 10 years. No complaints regarding the quality of the work but it is pricey!

David is the best salesman in the entire universe. I will ONLY deal with him for all my Toyota needs. He is not only knowledgeable, but kind and sincere as well. He really goes out of his way to please you. He makes buying a car enjoyable. David Sanchez Gomez is the ultimate car salesman. I will only deal with him. Thank you David, you deserve a big fat raise. I hope you are appreciated there.

I have NEVER been let down by Ivan! He is the absolute best and trust him to always give me honest advice....I won't take my vehicle to anybody else!

The dealer was very smart and wonderful

This place is worse place should learn from others to get better service 🤠

We reserved a white sienna. When we arrived to receive the vehicle, the dealer had sold the vehicle to another customer. Then the salesperson proceeded to lie to us and told us the vehicle did not exist in their system. When they showed us the screen, the vehicle we ordered was the second vehicle on the list. For a dealer that touts honesty and transparency, these actions were all but honest or transparent.

Muy bien

This Toyota dealership always takes great care of me and my Camry. Fabulous service for 6 years now! William is the best! He is always on top of everything!

If I could give the service department 0 stars I would. I booked a routine oil change appointment a week out just to be told they were behind once I got there. I can understand an hour or 1.5 hours, or maybe even two hours behind but not 3 hours behind. What is the point of scheduling an appointment. I talked to the Service Director and all he could say was “I apologize”. By far the worse experience in my life. Save yourself the trouble and don’t go here!!

Bought our 2021 Toyota CHR From Aleks, great salesman made the purchase easy and affordable for us. Loving the new ride 😍👌

Very professional out there at A dealership of all places I find the best service ever. I have been shocked before, Because of outstanding performance but this place tops the cake. I have been in a very regimental life, if you count 30 years being in the military as regimental. And I have found that this company, AutoNation Toyota on Sahara, specifically, after buying over 15 cars in the last 18 years; far outweighs any other dealership in quality, supervision, management and overall consideration of the customers needs.

My recent visit to AutoNation was indeed significant because every time my ‘maluto’ (my RAV4 pet name) goes for the regular maintenance visit @ the Sahara AutoNation, I really hated it. Do you know why? Well, simply because I always looking forward for the freshly brewed coffee, the hot chocolate or even the cold bottled water to quench my thirsty feeling while waiting. (By the way, just before the deadly pandemic, yummy donuts are also served in early mornings). Now, you know why I hated NOT to miss my maintenance visit. As expected, I left AutoNation facility very much satisfied because once again my ‘maluto’ was taken care of by well-trained technicians from AutoNation. Thanks to my long time service advisor, Mr. Will for the usual service deluxe attitude. In AutoNation, you are in good hands.

Dependable, courteous, Mark in services was great

Very professional out there at A dealership of all places I find the best service ever. I have been shocked before, Because of outstanding performance but this place tops the cake. I have been in a very regimental life, if you count 30 years being in the military as regimental. And I have found that this company, AutoNation Toyota on Sahara, specifically, after buying over 15 cars in the last 18 years; far outweighs any other dealership in quality, supervision of my requests, management and overall consideration of the customers needs. Thank you Danny from Hawaii!! A salesman. Truly a salesman! Great experience!

Muchos empleados platicando, poca atención al público.

Service was excellent!! Ivan estimated that the car would be serviced within three hours and he accomplished the service well within his estimate. The four new Cooper tires were replaced and tire pressure warning valves/xmtrs were reinstalled. Wheel alignment were also completed timely and within budget. Kudos to Ivan for a job well done.

After I booked my appointment through the call center, I wanted to know what service was due on my car and what the cost would be. I unsuccessfully tried for a week to speak to a service advisor. I even tried to talk to the service manager. I could only reach the manager's voice mail but he never stooped low enough to return a call from a customer. I finally reached Mark. my service advisor and he answered my questions. I still wanted to speak with Chris Toth, the service manager. Mark said he would give Chris a written message. After futilely waiting for Chris to call, I finally called and left Mark a voice message told Mark I had not heard from his boss. I didn't hear from either of them. When I got to my appointment, I asked Mark about talking to Chris, his boss. Naturally, he wasn't in his office. Mark told me he would send me a text message when my vehicle was ready. After an hour and a half I went back to the dealership. As I was walking to the service area, I looked at my cellphone to see if a text had come in. There was one, which added to my frustration. It seems Mark had neglected to tell me I needed to respond to 'YES" to the first text so I could receive any updates! I responded and immediately received the message that my car was ready! Now I was moving from very annoyed towards anger. Naturally Mark apologized for his latest mistake and took my payment. I went to the valet o get my car and get out of there. The valet arrived and I walked across the drive and in front of my car. I ALMOST GOT RUN OVER as the valet jumped out of the car without putting it in park. Another mumbling apology from another bumbling employee left me angry! I drove down the street to a different parking lot and tried to call Mark. The final straw reared its ugly head - the mechanic had reset some of my apps and I had to RECONNECT MY CELL PHONE TO THE CAR! (I guess I was lucky and didn't have to call 911 for help or I would have died!) I finally got through to Mar's voice message and left him an angry message. I doubt he wants to talk to me. I also doubt I will get any more apologie from Autonation Toyota in Las Vegas! (One star is being generous - surveys will not let you leave half stars! I hope they really serviced my car but I have my doubts.)

I was very impressed with the service and facilities at Autonation Toyota. I went in for an oil change and tire rotation while waiting onsite. The service took less time than expected and Teddy, my service technician was courteous and friendly.

Loved it here my first time here and I went in there with what I wanted what inwas looking for and they Exceeded my expectations got a good deal customer service was amazing and everyone on there is super nice will for sure recommend this place.

In for my 3rd service on the 2020 4 Runner (all just general service) except the vibration from the front end. Kevin, my service rep was all over it; he informed me of realistic wait times and he was right on the dot. Well informed and always prompt and friendly service.. highly recommend them for Toyota service needs! very efficient!

Advisor: Jonathan Lobos Is who I recommend.

Couldn't explain charges at the end. I was given a quote was told initial diagnostic charge would be deducted at the end. At the end was not deducted, was told it was already taken off from quote. Job took 2.5 hours, was charged 4 hrs labor. Was told it's minimum charge but nowhere written. Rip off to say the least. I'm a senior in my late 60's, could that be the reason I was over-charged! Be careful, if you're a female Sr, take someone with you for answers. The over charges will certainly make me suffer untill next SS check.

Excellent customer service, no haggle on prices, and fast/convenient. Couldn't have been happier with our experience there at autonation toyota las vegas! My Wife is a happy camper! Thanks again Jack for the great Service!

100% five star in service

This dealership is the best! Employees are awesome and the place is clean and full of positive vibe. Look for JP if you are looking for a vehicle. He’s simply the best! It was a very pleasant experience working with him to purchase my first Toyota. I hate going to dealerships because of the tiresome process, the dealer trying to hook you in purchasing a vehicle you can’t afford… but not with JP! He listens to customers and he makes sure the process is what makes the customer happy. Thank you JP for making the buying process a breeze!

Kevin Grady; service advisor had done a great job in communicating what needed to be done on my vehicle and how it will improve performance, very friendly, knows his job very well, and provided great service from beginning to end with a smile. Job well done and keep up the great work.

The service representative explained the services that were required for the mileage. When I questioned one of the services, the service representative graciously explained the procedure.

Fast and efficient thank you Keep up the good work

AutoNation Toyota always does a great job! Thank you so much AutoNation Toyota!

Priscilla gave me great information to base my decision. Bailey and the whole team made the process smooth and easy.

Mechanically it was perfect but, after paying 6,000 they couldn't even wash the exterior of the car. I feel it's the least that they could have done.

Great staff and service. I recommend to anyone.

Quick and helpful. Appreciate your service. Thank you Ivan for making it so easy.

The attention I received from the dealership staff to complete my deal was impressive! I was already accustomed to their servicing of my trade-in, so I was extra impressed with the way their staff worked as a team to get the transaction done in a professional way. Kevin, Jorge, and Jason were informative and direct with me every step of the way! The clean, attractive dealership makes it easy to do business! I got a great car here!

The Team and his associate were awesome. They did a great job and were friendly and courteous. They worked as a team and were polite and efficient. I will come back for service. Marian

I got requested an oil change on my Toyota with a coupon for $24.95 service. Initially, they approved the price and service and told me that I would be able to use it. However, afterwards the price changed to $106 due to “a different motor type”. The final price was $86 after I used a different coupon. I have issues with the fact that I was only notified of price changes after everything was completed and not during the initial consultation. Shady.

Excelente atención de parte de gustavo, resolvió todas nuestras dudas y nos ayudo a encontrar la mejor opción

I arrived one day earlier than expected, but was taken in and my vehicle worked on. Employees were outstanding.

Great experience from the purchase to every service appt. They treat you well!

Leah is the best Salesperson ,She help me so much....the Best Customer service

This could have been a positive experience, but the service department messed up my vehicle they incorrectly leveled the truck and gave me a truck with the front end sitting higher than the rear end, my obviously inexperienced service advisor Johnathan tried to tell me it was because of the gas tank. I left multiple messages for the service manager to call me and I was ignored. The pushy finance department pushed a bogus extended warranty on me and tried to make it sound like the car had no warranty without it, and to make matters worse it’s only useable at Autonation. At the very end my truck was sitting in the parking lot and there was no delivery, I had to find it myself and then go home snd figure out how to operate everything. It cost me 1800.00 to have the front suspension fixed and realigned due to the micky mouse work the service department did. Read the text of the reviews on Yelp a nd Google and you will see my experience is in alignment with others.

I was very dissatisfied the way you service my truck. I have waited for almost four hours before I got my vehicle back. I think I will find another toyota dealer to do my next service.

I have a Honda Civic that I purchased from Toyota last year of 2020. I absolutely love their service & refuse going anywhere else (even though I look crazy pulling up in a Honda when everyone else is in a Toyota lol) Great people, great service.

I knew I wanted a new 2021 Toyota 4Runner but I just wanted the SR5 package in Black or Dark Gray - what I didn't know was how hard it was to find one!! I "created" my vehicle on the Toyota website and it gave me three dealerships here in Las Vegas to contact. Of those three, I chose AutoNation Toyota specifically because of the immediate response that I received from JACK RASMUSSEN. He was so helpful and professional and for the first time, my car buying experience was painless! He stayed in constant communication with me while we waited for the 4Runner to get here and once it arrived we went to the dealership and picked it up. No hassles and no extended waiting times inside the dealership! Jack was amazing and I would highly recommend both the dealership and Jack!

I cannot say enough about how great it was to work with Oleg Skorohodov. He was not only extremely personable but truly cared about our needs. He is the antithesis of a slimy car salesman! He actually listened to what we wanted in a car and car payment. He didn’t try to sell us on something we didn’t want and did everything in his power to get the monthly payment we wanted. After going through a nightmare four days at multiple dealerships in Las Vegas, Oleg is the only person who went above and beyond. When you walk into Toyota AutoNation…ask for Oleg Skorohodov…you won’t be disappointed!

Turned in a leased Toyota and purchased a Subaru Forester! Alexia Martinelli was wonderful to work with and she did a great job finding my new car and making the entire process smooth! Thank you to AutoNation Toyota of Las Vegas! Update: found a couple things wrong with the Forester I purchased. Called AutoNation Toyota and spoke with Alexia and her sales manager, Angela B, and they were responsive and took care of the repairs at no charge. I am a very happy customer with their service and care! Highly recommend Alexia and Angela at AutoNation Toyota. Good people!

Tim was the man! Had me in and out with a warranty battery replacement and reasonably priced oil change in no time! My RC 350 is good as new! Thanks guys!

fast and friendly

They did a good job getting my vehicle repaired. The pricing was about the same as other dealerships but they immediately put me in a rental since the repair would take at least the day. As it turned out, there was an issue getting one of the parts that needed replaced that was discovered after the work had started. They ordered the part and I kept the rental while the work was completed. They could have forced the part out and replaced it (the sleeve for a bolt), but that would have made for a poor repair. Instead, the time was taken to do it right and get a new part.

I went in to have my battery that was covered under warranty relaced. I had to buy a battery from O'riely's the night before. So I showed up for my appointment at the dealership and I told them I wanted them to take my old battery which was in my trunk that was covered under warranty and replace it

Michael is a fantastic addition to your family Costumer service is where it’s at. A make it or break it for companies. Happy to see you agree. Thanks Ed

It was recall service. The work was done promptly and the car washed and returned to me in less that 3 hours.

brought my daughters car is on may 15 for service, the report said all was well with her brakes, after a while a weird noise started up so we brought it to a different Toyota dealership and low and behold she had only 2 mil of brakes left... even the tech we talked to said obviously no one checked her brakes at the last service....Thanks Autonation for the awesome service!!

Great service ..

quick fix air conditioning and have cool trip back to SF. Thanks. Great job.

My most recent service (45,000 miles) was fine. David Scheurman is always very efficient, friendly, and helpful. One minor note. I mentioned to David is that I have been having trouble getting Google Maps to work through my Bluetooth connection. For some reason, it no longer verbalizes the directions. David tried to help, noting he is not very technically oriented. When he was unable to resolve the issue, he suggested I check with the sales staff, some of whom are more familiar with the technology. I stopped by at the reception desk and they seemed uninterested in helping. After a bit of prodding one of the two gentlemen at the desk came out, fiddled with it for a few minutes and then said he had no idea what to do. He did not seem receptive to my suggestion that perhaps one of the younger sales persons might be more adept. Small thing but perhaps it said something about customer service on the sales side of the house.

Great, timely service. Friendly staff. David was great at keeping me updated

Great service, friendly and timely.

The customer service was great, from the initial call to making a service appointment, through dropping off of my vehicle, to picking up my vehicle. The entire process was seamless. They have my commitment to servicing my car. Thank you.

Great Service!

They always do very good work. The people are always helpful and professional. They will answer any questions you may have. I will return here to get service.

Had an appointment at 1pm was told if I waited would be around 1 1/2 hr wait. Arrived 20 minutes early was told 2 two 2 1/2 hour wait because of walk ins. Received car 4 pm Why make an appointment for this kind of service of a front end alignment. Service advisor was very condescending stood at counter in front of him and had to wait for him to finish his personal business on his phone before he wouldn’t even acknowledge I was in front of him.

Had 1 pm appointment for a front end alignment. Was told it would be around. 1 1/2 hr if I waited.Told it would be 2 hrs because of walk ins. 3 hrs later we got our car

Good guest service and competitive rates for services

One of the worst customer service that my wife and I have experience. Finance guy made some comments that were inappropriate. I won't be buying from any AutoNation again.

Do yourself a favor and ask for Jon Portugal. Always happy to help out, Jon also pairs his sales with easygoing humor that really makes buying a car feel how it should- exciting and not like a chore. I purchased a 2020 RAV4 from him and absolutely love it. My father purchased another RAV4 recently, and we knew right away we needed to go to Jon. He really goes out of his way to make his clients feel heard and empathized with. Thanks, Jon!

Autonation is so professional and knowledgeable about my car. They treat me like a human and not a number. I trust them to service my car properly. After buying my car from them they are still with me advising me on my service appointments. Thank you Joey.

My service writer as alway David Sherman is awesome !! Always makes dropping my Tacoma off for service simple. He’s the best !!

The team I worked with at AutoNation was great! They were very helpful and I felt like even though the process took a chunk of the day I didn't wait long to get seen by anyone they continued to get me through the process. They even order lunch food for me!

This team is amazing. After having a bad experience at Findlay, where I had purchased my last two Toyotas, I walked into this dealership hoping to get a Highlander. I know this is not the best market to buy a car; however, the lease on my Tacoma was coming up and we needed a bigger car since we’re expecting another baby in September. We dealt with Courtney and she was extremely pleasant to work with. I never felt like I was being pressured into buying something and didn’t feel like I was getting taken advantage of as a buyer. The price sheets they presented were transparent and detailed. Even when I left to present the estimates to my wife, Courtney was responsive and kept sending me updated price sheets via email for comparison. We ended up buying a Highlander platinum and we love it so far. This was a pleasant buying experience for me and my family and we will definitely come back to see Courtney when we need another car. Thank you for not taking advantage of your customers.

Excellent experience with AutoNation Service. My service tech, Michael Bigness, was genuine and efficient. He did exactly what was required and didn’t try to upsell me. Bottom line: I spent half of what I expected to. Walked away amazed and pleased.

Very good customer service. Kevin answered all my questions.

This team is amazing. After having a bad experience at Findlay, where I had purchased my last two Toyotas, I walked into this dealership hoping to get a Highlander. I know this is not the best market to buy a car; however, the lease on my Tacoma was coming up and we needed a bigger car since we’re expecting another baby in September. We dealt with Courtney and she was extremely pleasant to work with. I never felt like I was being pressured into buying something and didn’t feel like I was getting taken advantage of as a buyer. The price sheets they presented were transparent and detailed. Even when I left to present the estimates to my wife, Courtney was responsive and kept sending me updated price sheets via email for comparison. We ended up buying a Highlander platinum and we love it so far. This was a pleasant buying experience for me and my family and we will definitely come back to see Courtney when we need another car. Thank you for not taking advantage of your customers.

They were great the man that helped me with my experience saved me money

Mi primer carro fue de este lugar muy buenas personas y muy buen servicio amo mi toyotita

Wonderful people here! Very friendly and patient.

Jon Portugal made our purchase process as fast, easy, and simple as possible. We had a complicated transaction with trade ins and it was a smooth deal because of Jons excellent customer service and follow through. Mahalo!

I had a fabulous experience buying my new Toyota Rav 4. I found the one I liked online and Jack was fantastic in calling and informing me of it when it became available. Process was very easy and I left with the new car 1.5 hours later. I highly recommend Auto Nation Toyota for great customer service and easy car buying experience.

Mark and his team did a great job taking care of my Toyota Camry. 10+ stars ⭐️

Everyone one was very friendly and helpful. Michael was very knowledgeable and went out of his way to make sure that everything was done right.

In for simple maintenance. Spacious drive-up area, quickly found service advisor assigned to me, quick check-in, and service completed in about an hour.

I ask for oil change only but the person add tire rotation on my service . When I drop off my car to the service guy and walk in the service room .there are 6 employee in the counter.one of them take care one customer , and one customer waiting behind him. I thought there is a line and stand behind the lady. Also a employee after hand up the phone come ask me what I need. I told him I have 7:30am appointment for my Camry oil change.them he walk away. I keep wasting there. About ten minutes later one guy come to told me go the lady for oil change. I do not understand why the employee do not tell me go to the lady to do my oil change paper work about ten minutes ago.

I love coming to the Toyota dealership. William always gives me the best customer service possible. This time they gave me a rental car which was really helpful. The repair is always excellent and i’m always being communicated with regarding the length of the repair. I am a loyal and super super happy customer!

Ivan was great and has excellent customer service approach

Great service

Mark is awesome!! I wouldn’t take My car anywhere else!!

I need to share this. I brought my 2008 camry in for repairs (after giving up on sun auto) and asked them to check the knocking noise on cold start. They had the car for 3 days and my service technician said they could not replicate the sound. I send 3 videos to him showing thr sound. And guess what? When I picked up the car guess what noise it made??? Yep. Cold start knocking. I thought I could trust the Toyota Dealership but no. The noise happens every time I start it. I feel totally taken advantage of and no longer trust them.

Service department is horrible waste of time.

My family and I were 5 states away from home, passing through Las Vegas, when my 2021 Toyota broke down. This was on a Friday afternoon and the temperature was 117° out! We managed to get it to AutoNation just shortly before they closed. Brittney, at the service desk, put us in a loaner for the night and reassured us that she would have someone look at it first thing in the morning. Grateful not to be completely stranded, we went to a hotel and hoped for good news. The next day Brittney kept us informed and updated at every turn. She treated us with professionalism, courtesy and competence. Then, the team worked their magic, and by some miracle, got us back on the road. ~~~Thank you for saving our vacation!!!~~~

Mark Guilfoile was my service representative; he did an awesome job getting me in and out of the service dept. He did this with high energy and a great attitude. I was told 2 hours and he delivered on what he said. Mark called me 15 minutes before the car was ready to give me an update. Very much appreciated. Thanks Mark. The shuttle took off on time and got me home safe (Thanks George). Upon my return they also they washed the car which is a nice touch. I highly recommend Autonation Toyota Las Vegas for service, add Mark and you will have a solid combination. Great jobs guys!!!

Picked up my new Tacoma today. Great experience all around, from the salesman Don to the financial advisor, can’t remember his name. Took the time to explain any questions I had, didn’t feel pressured or rushed into buying. Great experience all around and will definitely have my business in the future!!!!

Thank you so much Ivan Manlapat for your excellent knowledge and great costumer service. I had my car service done in your facility and you exceeded my expectation for being honest and straightforward. BZ.

I have been using AutoNation since 2002 and recently the service is getting better and better. This is my 3rd Highlander and I just am wedded to this car. My service Advisor is David and he is the best. Being a senior, I am aware of how we are "taken Advantage of" because of our age, but NOT HERE!

Took my Rav 4 in for 1st maintenance David was very helpful, let me know every step of the way In and out fast

I took my tacoma truck for service and there was Ivan, he is always so helpful and friendly, he make us feel like family.

I spend on average a few hundred dollars a month having my truck serviced,so it would be nice if they could wipe their greasy and oily finger prints off before returning it to me.

n/a great service very friendly

Thanks to Jose Jimenez as always you are very helpful to your customer. See you on the next maintenance!

Mark was outstanding, as usual. The team had my service completed and my vehicle ready for me very quickly, and they never fail to keep my 4Runner in peak mechanical condition. They even washed it for me!

great service did not take long to get the car serviced

These idiots have been spamming me for more than a year. According to them my name is James, I live in Las Vegas and own a land cruiser…when in fact, my name is Mike, I live in Australia and have never owned a land cruiser. I’ve unsubscribed so many times but they just keep spamming me. So if I did live there would I trust them with my car? No way!

Salesman Eric Guajardo was great to work with. He went above and beyond to help me find the right vehicle and communicated well with me throughout the process. I would recommend Eric to others, as he is knowledgeable and friendly.

Service guy David is always helpful and accommodating. Service took a little longer than expected/quoted. Alingment still pulling to right, hopefully it will improve over the next few days.

Service writer promised return of my vehicle in 1.5 to 2 hours and it was done. I had to go to the dealership/service center for my free services because you do not have one 70 miles closer in the town where I live.

Jimmy and Ceasar made the purchasing process painless. I love my new Camry.

I didn’t like the service I received

The staff at AN Las Vegas took great care of me with excellent communication via text and email, sending me pics of the car I was interested in before it was even detailed and assisting me in putting a deposit to secure the car immediately. The purchase was smooth, too. Thanks so much!

True professionalism from start to finish. Helpful, courteous, knowledgeable. They listen to your needs and concerns.

great experience every time.

Very satisfied. Employees that helped us are very polite and courteous thank you for all of your work. We?ll done.

Mike G. was great. Have to say this was one of the best dealership experiences I have ever had.

The battery was low and I needed a smog check. The service agent explained how the battery is used for the smog check and how important it is to drive the car and not just let it sit for long periods of time.

Always a pleasure to work with Mr. Joey Martinez and the staff at Auto Nation Toyota. Services are very professional and done in a timely manner.

Jonathan was great! He made sure I was well taken care of and my car was done sooner than expected.

Purchased the vehicle in December 2020, the buying process was amazingly simple. I was treated very well by the sales agent. I brought my vehicle back for a six month service. Michael Bigness was my service contact. He was very cordial and explained what would be done on my vehicle. After completing the service, which included my vehicle being washed, I was provided with my next 6 month appointment. AutoNation personnel are fabulous.

My experience was great. You should swing by and get a car from Autonation Toyota today, you won?t be disappointed.

Brought my Corolla in because of a rattling noise near the engine , found out it was the water pump. When I brought up I had a Car Shield protection that covered that part was immediately told they don?t accept Car Shield , called car shield and was told they should accept it . Went ahead and had it repaired and am trying to get reimbursement from Car Shield. Trouble checked at check out with cashiers sand they told me they never heard of it. I assume they say that because their trying to push customers to Toyota Care. Side note it?s two weeks later and I?m still try to get reimbursement, I paid $2000 over the last 16 months for the coverage and neither company Car Shield or Autonation seem to really care.

Efficiency and courtesy and costumer friendly

great experience….all the people are friendly and helpful…

Tire's Rotated, computer system updated and car washed completed in an hour. I was waiting in the lounge while car being serviced. All was completed. As I was driving away, a call came in via Bluetooth as I answered the call the system cut off. Which is the prior problem I had been having. Turned around and went back to Service Rep and went through motions of the issue. Tim Phillis explained problems/defect with radio. Said he will request Radio replacement, refund my money and keep me informed.

Service tech Michael B. is amazing! Been working with him for years now and he is always on his game.

I am so happy I chose automation. I returned for an oil change. Worked with Kevin. Outstanding customer service. Love autonation.

Always great service at Autonation. Have been coordinating all vehicle service needs with Tim Phillis at Autonation for many years. He is the best. Always checks everything and offers good advice on anything that needs to be done.

Thank you for always giving me honest quotes and fast service! I love my Toyota & I know AutoNation will take great care of my Highlander.

I have gone to this dealership for 16 years and always positive experiences

I would to thank my Advisor 3059 David Schuerman for being so accommodating his friendliness and the number one in customer service for me that’s number one in having a business the first empression is always very important. I definitely recommend AitoNation Toyota Las Vegas.

I have been going to this dealership since I purchased my 2005 Tacoma and the dealership and Jose always takes care of whatever is needed

rances was great. buying experience was great.

Went in for my first car and walked out with just that thanks to Kevin!

Very thorough, very professional and reliable Would highly recommend

They always take great care of us and our vehicles. Thanks again, Mark!

Autonation Toyota has great customer service I was welcomed immediately. My car was fixed in the time discussed. I recommend you use them

Great friendly professional service!

Michael Bigness and his team were awesome!! Got the whole thing done in under 90 minutes - thanks!!

Ivan is always awesome and super personable. I have been coming to this location for years.

Mr. Mandapat who took Care of my Rav4 -XLE ...2018 For Routine Maintenance and my Vehicle Needs .. Did An Excellent Job to my Vehicle.. Thank You for Doing An Excellent Job...

Mr. Mandapat ..Who took Care of my Rav4 XLE ..2018 for Routine Maintenance and my Vehicle needs.... Did An Excellent Job to my Vehicle.. Thank you for doing An Excellent Job...

The team diagnosed and fixed the problem quickly and provided me options for repair.

Service is always top tier. Tanner was great Jasmine is fantastic the service team is amazing. Every experience I have had has been wonderful with them.

I am spake a little English but understand and the financial used to a lot of money charges me because the car is 34 and he charged me dabble. So I give down payment 3000 and I asked cancel please but he told me nexts year so I was muddy but l like the care so if

Finance guy Sergio was persistent as xxxx and basically said Toyota factory warranty of 5 years or 60k miles is useless and when we kindly told him no thank you several times about an extended warranty his attitude went from nice to xxxxxxx instantly. Sad that Sergio started out so nice and when he didn?t get the sale his second face came out. Hopefully they have cameras in the finance office to watch his change in attitude. I doubt anything will be done about this since Sergio shares the same last name as the GM of the dealership and that is probably why he is allowed to get xxxxty with people. Love the car and Brittney in sales was excellent.

Service was Excellent. The Staff was very Friendly and Courteous. My vehicle was Serviced in a Timely manner.

I recommend Auto Nation Toyota Las Vegas 6300 W Sahara, I always have a good experience every time I take my Rav4 for regular maintenance. I always make an appointment and never have to wait long. My service advisor is Ivan Mandapat, he always go above and beyond. He is amazing guy and funny!👍👍

Quick and reliable with a very nice waiting area. I ways use Mark.

After 2 months of trying to get the dealer to conclude on the car purchase from out of town, autonation delivered a vehicle with torn drivers seat, torn center arm rest and torn moonroof cover. So so disappointed that I was decieved into buying a very unkept vehicle at a high cost. They gave every assurance that the vehicle was clean and in good condition. Autonation henderson failed me. I feel scammed

Thank you Ivan Mandapat for excellent service . I have been a customer at Autonation Toyota for over 5 years. They always take care of my car and made sure it?s in excellent condition. For reference, I have a 2004 Toyota Sequoia with 270,000 mileage. It?s still running very well because Ivan and his team maintains it.

Bridgette, Johnny and Steve are AMAZING! We had never been to a dealership before and were quite nervous about the process but it was absolutely a breeze! They answered all our ?beginner? questions with kindness and the guidance we needed! We will definitely be recommending them and this dealership to friends and family!

Awesome experienced I highly recommend AutoNation Toyota Las Vegas .. Specially Jack Rasmussen who help us though out the process excellent sales person explained everything specially out of state purchase, it went very smooth from start to finish , including the finance that handled our loan process Alan Z. did his part and let us out in due time.. thanks Dee

Great service provided thanks.

Good maintenece garage Able to wait for my car while it’s being worked on Good location on sahara

Surprisingly personal experience, everyone was attentive and pleasant to deal with.

Superb! And Great Service. Thank you. Mr Mandapat.

Good customer service the only I have to wait 1:30 hours to fix the tire I understand maybe they are shot in personal . Thank you

Hello everyone! My dad and myself have bought 3 separate white Toyota Corolla's at AutoNation. I went yesterday to buy my 4th car there, only to find out that 1 hour later, my salesperson came back to me with the most terrible of offers on a brand new RAV 4 - In fact the offer was soooooooooo bad, it was actually offensive. I then walked over to my normal salesperson that I had just bought a car from a few years earlier, yes he was still working there, and he went on and defended her - AutoNation actually wanted $12,000 dollars down on a 30 month lease, and approximately $200 dollars a month - There was no discount for me whatsoever, even thought I have bought a total of 4 different vehicles at The AutoNation/Toyota/Nissan in the last few years. Not only was there no discount whatsoever, but they actually raised the price on me approximately $1,600 dollars and called it some kind of silly name to it to justify ripping me and other people off. My saleswoman was strict, with a stern face on the entire time, and should not be working there in my opinion ---------- STAY FAR AWAY FROM AutoNation dealerships here in Las Vegas, Sincerely Garrett

Efficient and finished earlier than the time frame

Mark Guilfoile is the best!! Love my 4Runner and trust my service advisor completely!!!!

I've used this facility for over 15 years and will continue to do so. My Toyota (s) are in tip top condition and I credit this facility for that.

Specifically I get service through Jose Jimenez.....he has always been top notch -- in scheduling service and in making sure the work gets done in the time he has cited and as he has outlined from the beginning.

Mr. Mandapat was extremely helpful and they finished servicing my car very quickly.

A smooth service visit with a free car wash. The agent was very professional and helpful.

Leah my saleswoman is great. There may be an opportunity for their finance manager to learn to talk to people in a more calm and respectful way. I recognized he may be new in this field and there may be a chance for him to better himself in the future to not sound as if he is talking down to his clients.

Their inspection of the car missed a missing rear view mirror that took 5 days to fix. Then their financing department took hours upon hours on 2 different dates to "sign paperwork" when we were already preapproved. Their "no haggling" only counts until you try to turn down their "extra warranty" then they find a lower interest rate so you can afford the hard sale warranty. It's weeks later and they are still making us come back to get the fob (they said the car had two keys and then we had to jump through hoops [2-hour wait] to get the second key fob) and floor mats installed (that someone said had to be done by them). I had less trouble buying my house with lousy credit than I did buying this used car from Autonation with fabulous credit. The car was at a good price and exactly what I wanted or I'd have walked but if you're going to buy from this place, make sure you plan to spend all day or several half days doing it because they're a "high-volume" sales floor and once you're on the hook, they'll take forever to get it done.

Always had good service and experience at the Toyota on West Sahara. RuthJ

Ivan is the best service represantive in AUtoNation Toyota! I will never schedule my service if he is not around, he knows my car like he owns it, the best customer service like your his family, very trustworthy. Thank you Toyota for having Ivan on your team!

Their inspection of the car missed a missing rear view mirror that took 5 days to fix. Then their financing department took hours upon hours on 2 different dates to "sign paperwork" when we were already preapproved. Their "no haggling" only counts until you try to turn down their "extra warranty" then they find a lower interest rate so you can afford the hard sale warranty. It's weeks later and they are still making us come back to get the fob (they said the car had two keys and then we had to jump through hoops [2-hour wait] to get the second key fob) and floor mats installed (that someone said had to be done by them). I had less trouble buying my house with lousy credit than I did buying this used car from Autonation with fabulous credit. The car was at a good price and exactly what I wanted or I'd have walked but if you're going to buy from this place, make sure you plan to spend all day or several half days doing it because they're a "high-volume" sales floor and once you're on the hook, they'll take forever to get it done.

Great Service,thanks to my advisor Ivan Manapat.

Says cost 1and half hours for change oil, but I was waiting the 3and half hours, and When I received my car, car was didn?t been washed, and didn?t put new stickers for mile reminding.

Excellent in all ways...Michael Bigness is very professional and helpful when I have my car serviced.

Never go here! They’ll go behind the insurance companies back and try to charge you more monies! They’re scams!!! Would sand my full bumper if I Paid an extra $180! They wouldn’t call the insurance company then when insurance company called them, they LIED 🤥 NEVER TRUST THIS COMPANY!!!

Tim Phillis and his team are top notch professionals!

Sales and Tim in service dept.

I took my Toyota Hybrid Camry in for routine maintenance as recommended. As always, Jose was wonderful: knowledgeable about my car's history and current needs, was personable, treated me like an old friend as usual. I was treated as an important customer even though the service that day was free. I left feeling confident that my car and I were in good hands.

it was a wonderful experience to do the maintenance of my car at Autonation Toyota. Excellent customer service quality and quick results.

Service was excellent, employees are very helpful and facility is very clean.

Excellent service from the advisor from beginning to end. Great pricing options!

NEVER EVER go to the service department here. Even if it’s free because it will cost you your sanity. Completely incompetent, unorganized, & liars. After sitting for over 2 1/2 hours to fix a nail in the tire (that by the way they said wasn’t there last week) I’ve been told multiple times it’s almost done only to have a manager tell me they were starting mine next. WHAT IS THE POINT OF AN APPOINTMENT??? & how is it that last week they said tire was great and I drove straight to Discount tire and they immediately found giant nail!!?? Free to fix here so I came back. I should have just bought a new tire at Discount. For the record- the sales side of this business is AMAZING 🤩

This is the second time I have had my 4Runner serviced at this location. The whole process, from scheduling an appointment to receiving the vehicle after service was excellent. The service writer, Jose Jimenez was very knowledgeable and professional. This is a top-notch facility.

I brought my car in because my tire pressure light came on. It turned out I had a nail in it and my alignment was off. The service I had was great. I’ve been bringing my car in to you guys from the beginning. I won’t go anywhere else. Thank you Ivan!

Fast and friendly efficient service.

I went online to the website and saw the one I liked. Communicated back and forth with the dealership by text, email, and phone. Within a day we agreed on the price. Unfortunately, the day after the purchase I saw the odometer reading was about 600 miles more than what was told me. The meter was set on TripA and not the odometer. TripA had about 10 miles when I was test driving it. When I signed the paper work it represented as 15 miles. So it seemed close enough because I test drove it and they had to prep the car for delivery. But the next day I saw the big difference as I was going through the manual to familiarize myself with the car. I contacted my sales rep and met the next day at the dealership. I was told that the general manager was using that car as a demo, resulting in the added mileage. Even though it was still a new car, it was a big emotional letdown to find out that way. We negotiated additional monetary compensation for their mistake. Overall I was satisfied with the final outcome and am happy with my purchase.

Friendly staff and very fast service! It was a pleasant experience!

Where should we start... probably by reading the recent reviews left by fellow yelpers. It won’t take long to see that this establishment doesn’t care too much about customer service. This dealership will have you commit, set up a time to pick up your vehicle and sign documents.. only to sell it out from under you. The GM knowingly aware of the transaction and dealings., still agreed to sell vehicle out from under us.. not a phone call, text, or email.. just plain poor or lack of customer service concern.. Dealerships want the customer to commit.., and will hold them to the fire, but will pull back their commitment at anytime. Do yourself a favor, don’t waste your time.. or your gas or your emotion.. find another Toyota Dealer

Great experience leasing a new Camry sales manager was great did exactly what he said offered us the lease or .9% Toyota financing but chose the lease. I would say the only minus was financing trying to up sale us expensive added warranties and that the salesman never explained the features etc of new Camry which would’ve been extremely informative so we ended up learning on the fly on way home. Also never received the complimentary Toyota care agreement with our contract number to receive the 2 year service. Other than then that definitely most easy transaction on buying a car I’ve had the hardest part was deciding to lease or buy. Would recommend.

Michael Bigness has been very helpful in getting my needed maintenance taken cared of. He went the extra step to call my fleet department to authorize necessary scheduled cost.

Tim Phillis is always the best. This time I had an issue with the guy who washed my car. Pointed out the problem and he just walked away. Love this location and will always use Tim for my advisor.

Always great service and repairs are always on time.

Ivan is on top of things! Thank you! Very professional!

Came in for a oil change everything was pretty average customer service was okay not bad I've seen worse. Nothing that really screamed over the top friendly , the guys who take your car and move it up the line where actually friendlier over all though everyone was pretty professional. When it came time to grab our truck back it took longer than usual they where extremely busy but the lady and someone on the other radio kept messing up the numbers so they had a hard time finding out truck two people after us got there vehicle faster than us. I would have to say invest in better quality radios .

Ivan Manabat did a wonderful job , he was very professional and explain everything what is needed. It didn’t took long for my service to be done. Job well done !

Never lets me down, best customer service and they always explain in detail!!!

extremely pleasant and was done very professionally

The got us down fast and did a great job

I guess my question is why make an appointment if you are going to wait for over 2 hours for a basic oil change? I know this isn't one of the "Speedy" or "Jiffy" oil change chains, but seriously..OVER 2 hours?!? There was a cooler with complimentary bottles of water, and the bathrooms were nice and clean. But a heads up, or an update after an hour would have been nice.

My service advisor Mark was very helpful. Thanks AutoNation Toyota!

Friendly and no back and fourth

Great service as always. Thanks Tim.

Eric Guajardo in Internet sales made buying a truck from 450 miles away so easy. Finding a high demand/low inventory Tundra was worth the drive. The trade in value was also higher than other dealerships.

I love my car. It match me and girls just look ? lol. What i really love about AutoNation is when me, sister and brother-in-law walk in, it feel like home everyone say Hi. Joel the salesman he was great, he help me out allot to find a car and i just wanna say it was my first time buying a car. Work hard and it pay off. Welcome to the family AutoNation and I?m going let all my friends and family?s if they ever look for car, go to AutoNation.

Worst experience ever. I am a spouse of an active duty military member and returned a lease vehicle early. Two months have past since I returned the lease and I get a call from Toyota financial collection agency stating I owe the two months payment. They state this local deal never processed the SCRA correctly. Toyota financial cannot fix the issue with this dealer and after many calls to this dealer and messages there has been no resolution.

Eric is my new service person & is very good. However my approx 3 hour wait turned into almost 5 hours—evidently the mechanics were overwhelmed,

Autonation Toyota is a great dealership, they go above and beyond any other dealership I have been to. I have a 2019 Toyota Camry that is still under factory maintenance. They get me in and out quickly and also informed me that they had parts in stock for a recall on my vehicle. Even though the warranty service was less than one day they still gave me a loaner vehicle. Amazing service from all employees.

Everything was great except when I come back to change some things on the contract the finance manager, Scott, gave me some attitudes by saying he couldn't do anything. After all the big talks, I got help from sale manager allowed me to redo contract to way I want. I know it is business but it's too much with all the pushes. Scott need to change his way in customer service.

Great service, a repair shop I can trust to fix a problem that won't come bite me back in the future. I had a new water pump installed a few years back and here I was again with it leaking. I think it must have been due to them not using a Toyota part. I am always treated well and totally informed. All repairs are done in a timely manner. Thanks you guys at Toyota Service Center.

Easy when directed by Edmunds website. It still took over 3 hours and it was a cash sale. We are from California and our rep, Jack Rasmussen, told us they registration take care of all registration. After 6 weeks of waiting Jack told me to contact their agent in California. They updated me on requirements for a smog check, an additional $60. I expected Jack to take care of the extra costs and even after sending him a receipt for the work I have heard nothing. Don’t buy a car from Autonation if you live in California. Within a week of purchase the service dept advised me of the first service appointment. I’m back in Vegas for the week and service knew nothing of the appointment. We have family in Vegas and visit often, but we won’t visit Autonation.

excellent sales people excellent service

I have been taking my car for service to AutoNation Toyota for many years now and have always gotten reliable service. I would not consider taking it to any other place.

Just getting the 5000 mile check up with AutoNation in Las Vegas. Great crew. Everyone was patient and helpful. First time doing this and am so grateful for such a nice experience. All fluids were topped up, they even washed my car. Thank you AutoNation Toyota Las Vegas!

I am impressed with my total experience with this dealership; it was wonderful from the beginning!!!

Friendly, very fast service. In for fuel pump recall and 10,000 mile service. All done in less than 2 hours, including wash.

everyone at AutoNation Toyota was fantastic the sales team the service department the parts department and the finance department all were wonderful five stars for everybody

My rep was helpful answering questions and explaining work that was done.

Great service. I love my car.

Service was amazing as well the person that helped me.

Ivan Mandapat is very friendly. We went there to have a regular maintenance. He recommended that we need to change our tires and we accepted and now our car run smoothly. And its fast service.

Ivan Mandapat is a great guy. He was very helpful in taking the time to explain all the things associated with my car. Highly recommend going to him.

Excellent service by Tim. Car was serviced quickly.

Service good to me’👍 clean area ‘

Nice advisory there helping you to make faster your car 🚗 done. ESP. Mr. Mandapat

I went to toyota auto nation to buy a new highlander. After test driving we sat down for negotiations. I gave them my Costco membership price and that was it. No hassle no haggling. I was dreading the process but turns out it was stress free

Once again, Jonathan Lobos was amazing. Always offering excellent customer service. He gets  my service done promptly and efficiently. The entire experience is always enjoyable and painless in every way. Thank you Jonathan and Auto Nation Toyota for another perfect experience at your dealership auto service dept

mark is a very responsible person to explain everything to me

Great Service! Very professional specially my service tech Ivan Mandapat. Explained very thoroughly what is needed to be done and why is it important. He showed compassion and cared about my vehicle. Although he didnt know my wife drives it with my little kids more than I have and I feel safe knowing my vehicle are in great shape. Thanks auto nation toyota and Ivan.

Helpful and Friendly waiting time was a bit long.

Took my car in for first maintenance. Staff and service was excellent.

Been taking my Tacoma in for service since I bought it there in 2002. I've had the same tech all these years; the service writers have always treated me right. No complaints whatsoever.

The service was exceptional .

Very nice service

Always dependable maintenance work & repairs! Great Employees!

I really tried to control myself not to waste time writing a review against this business. I have a very bad experiences on them before but yesterday I went there again. After few years of doing my services at another dealership is that, I went there yesterday because I have an upcoming trip that I need my service done ASAP. If you don't care about getting charge a hefty amount for a simple service, this is the right spot. I promise never ever this branch in Vegas. A basic tune-up with replacement of spark plugs for my 2017 SUV is $787. They charged me $35 for a $18 Gasket, Air Surge Tank to Intake Manifold. And $25.43 for a $12 spark plug. My own quote btw comes from Toyota's own website. I walked out paying $1,030 for basic maintenance stuffs but the huge portion of payment was on "basic tune up". I don't reap anything from putting down a bad review on them but this is my honest experience. I am gonna stick to my other service dealership even it's farther from me. I learned a lesson out of my pocket. . Below is what I paid for. Again, the labor is pretty much about replacing spark plugs and the basic tune-up which is pretty much a visual inspection.

After my Toyota had been sitting too long due to the Covid lockdown we have been living with my battery died. Got it going and went to my Toyota dealer and they took me in immediately and took care of it. New battery and serviced my car to bring it to where it should be. Being a Corolla Hybrid it is a great drive and having the right people to handle any problems makes it a real pleasure and treasure. Always there for the customer,.

Always go there to have my car serviced never have a issue or problem they take good care of me!

The salesperson, Eric was very knowledgeable and very helpful!

Jonathan Lobos is always the best listens to my needs and is very helpful. Thanks Jonathan

This was my first experience with purchasing a car through the internet. All 3 Toyota dealerships offer internet sales. Of the 3 dealerships, only AutoNation Toyota's internet sales agent Sandra Mguiss understood how to make the transaction internet based. The other 2 dealerships uses 'internet sales' purely as a ploy to get you to go there and deal in the old fashioned way. Sandra responded very quickly and responded exactly how I requested. We came to agreement with a second interaction. This took a total of 30 minutes to come to the price of what I wanted. She was very professional, understood how professionals like me work. If you are a professional and time is important and you don't like the usual sales approach of typical on site sales tactics and looking for a Toyota, I encourage you to seek out Sandra Mguiss to help you with your transaction. It was painless, and very professional. I will certainly make my next purchase with Sandra.

They took forever to service my car, and the agent adid not any customer service skills.

Delilah and Steve were both great to work with and very responsive in my inquiries.

Most of our deal was done online, so by the time we got to the dealership we were ready to take a test drive and sign. The process was fast and easy, and we feel we got a fair price for our trade-in as well as for our new Highlander. We would highly recommend Auto Nation.

I brought my car to get an oil change by the suggestion of my husband. I am always fearful of taking my car to dealerships so they could take advantage of me and my car ignorance. I was also suggested to get my wipers changed. I had a small little spider crack in my wind shield that has been there for a long long time. I pulled up to the service department with a good windshield and when my service was Done I came back to a huge crack in the windshield. Well I guess initialed something that I was aware of a crack but never got a copy. I’m not an idiot that crack across my front windshield was not there when I pulled up but it’s there after my service. Someone in the service department agitated my windshield. And I’m the idiot. Now I need to repair it and I will also need to replace my gate transponder which is such a pain with my HOA. Now I know why I hate car dealerships. Make sure anything you initial you get a copy of.

Financing department are thieves, I got approved for 2.74% interest rate through bank of america. They made a bait switch and gave me their own bank for 6.90% They mislead me that they will take care of all documents with bofa and I don’t have to do anything. I truly trust them and they did this to me. When I confronted him he said is too late, now i have to refinance to get back to lower interest rate with bofa. I have a credit score over 800. PLEASE PLEASE PLEASE make sure you read before signing any documents. they will purposely screw people who not careful.

Great customer service and waiting time is minimal. Jonathan is friendly, helpful and saved me money. Kudos to him!

Excellent service, been taking my car here for almost 6 years

Everything was beyond expectations and they have provided whatever I needed.

Very convenient

Awesome place and business, great services. Everyone is so friendly and kind to the customers, It is great being in the presence of people who generally care.

Great customer service and fast service. Was treated like a valued car owner and said my car is in good shape thank you so much

Clean & the staff are friendly

Tim Phillis is great Service Advisor! Tim is always very attentive and always has empathy! My repairs are always done in a timely manner! Kudos to Tim!!

Service was OK but lots of room for improvement like fill up all the fluid to fool instead of appropriate level

Toyota Care is great. The staff is wonderful. Friendly and nice. Quality all the way.

Service person very knowledgeable and honest. Pleasure work with people like that.

Always great service when the service provider is *Ivan*. He is always friendly and professinal?

All went much better than I my past experience with car dealers.

Mark is an excellent service rep. I am and will remain a loyal "customer" of his!!!!!

Ivan is my go to person when it’s time for my car to be serviced, I highly recommend him for many reasons anytime I texts him with questions about my car it never takes a whole day to hear back from him usually five to ten minutes at the most and even sooner than that. He’s mindful of my budget and has a consistency about him which I have come to rely on regarding information and upkeep of my vehicle. Very polite and apologetic when the service time of my car takes longer than expected.....Thank you Ivan keep up the good work.....

Greatest deal , and personal prepared for answers all questions

Great dealership and friendly service.

Everything at AutoNation has been quick and painless every time I’ve gone. I’ve bought my last three vehicles from there and I couldn’t picture myself going anywhere else. Steve Tenwick was, professional, helpful, and was able to get me into the car I wanted at MY price. The same goes for servicing my vehicle. They’re honest, efficient and don’t try to suck you in with unneeded services.

He knows his job. He explained what was the problem on the car part with respect.

I went to look at a Toyota Tacoma TRD off road and I was just looking . I went for a test drive and 3 hours later I left with a truck at a good price with the coverage for the truck from Toyota included . I will definitely recommend them and will be back to get my next truck in three years ! Thank you

Great and prompt service?? Very reasonable pricing??

It was overall really good experience and it was done within time

The people at AutoNation Toyota Las Vegas are friendly and knowledgeable. The Service Department is great!

Yesterday February 11, I had my worst experience with Toyota Las Vegas and I don’t think I take my Tundra for service there ever again My service representative Joey Martinez was unexperienced, unfaithful and don’t have any respect for customers I wonder how they qualified for this Job Yesterday I had my worst experience for last 16 years which I took my cars for services in Toyota Las Vegas

Definitely would not recommend. They claim their priced is their "lowest price" but it's just the MSRP. They are no better than any of the others. They make it sound like you are getting a fair deal, but it's just a ploy to get you to pay more. Haggling with other dealers is no fun, but you'll pay A LOT less if you do.

Service was good, I have used Autonation for a lot of years in different states. The service and buying process has always been easy and friendly.

Me and my wife had a appointment via internet with a salesman. Came there at noon ,took 20 mins till’ salesman got to us . Salesman was new ,wasn’t trained before dealing with customers. Poor kid. He didn’t know much about the car and what they have on inventory , he had to go back and forth countless time to get info from his manager. We could’ve asked for another experience salesman but we felt bad for him and we wanted him to get the sales. It’s not his fault , its Toyota’s fault for not training their employees well enough. Then the final price from the salesman is not the final price one you get to the finance person. All the extra warranties wasn’t explained before finance. So after we opt out of all the bs warranties they want you to get, we finally got our monthly payment back to what was figured out before finance after 5hrs. So the no haggling advertisement is all bs , you still have to haggle. We bought two cars from this dealer in the pass.

Took 5hrs to buy a car here. Non experience salesman , rude managers. Forcing you to buy extra warranties thats not needed.

Our service/maintenance Ivan Mandapat gave us a great/fast service.

Don’t waste your time checking out any other dealership in the LV area. David and Adrian will take amazing care of you. I won’t buy another Toyota anywhere else. 5-stars!!

Toyota has always provided me with excellent workmanship. I never had any issues after my car was serviced.

Excellent service; friendly staff.

Amazing!!! Joseph Packeer was outstanding to deal with. Thank you for your help, and by the way were enjoying the C HR. Its a great car!

Very friendly people! Love the service coupons! Highly recommend!

Reliable and efficient sservice

Love Auto nation , great service and advice, will not go any other place

Informative Tech Writer, good communicator. Comfortable waiting area. Delivered at time promised.

Great Service. Sales person Kevin Castuera very informative and professional.

Took our truck in for first service. We were in and out in less than one hour.

Scheduling service for my car due to a parts recall was smooth. After I got checked in, I asked the rep how I’d be notified the car was ready and was told they’d call the number on file which was my home phone number. I asked to be called on my cell phone number since I’d be out and about and left my number. The rep said he would, jotted down my cell number and asked if I’d like my records to be updated with the new number, to which I said yes. Six hours went by and I never received a call, so I call Autonation Toyota for an update. They pull up my information using my home phone number—the number that should have been replaced with my cell number. I find out my car was ready to be picked up 5 hours ago and they had left a voice mail on my home phone number.

As always, my professional and knowledgeable Service Advisor, Michael Bigness, was proactive and accurate, in helping me keep my Prius V in excellent running condition. The Service Technicians are top-notch. They perform the necessary work with, "surgical precision". Always done properly; in an efficient, effective, and timely fashion. I am confident in the accurate advisement this Team tenders. Sophia, in Customer Service, made renting a car simple, fast, and pleasant. Her professional expertise expedited the process and I received a great car that met my needs. From ""soup to nuts", AutoNation Toyota's processes are well structured and organized. All necessary steps are completed in a smooth and timely fashion. I am always confident that my car's mechanical needs will be well met with honest efficiency; with no confusion nor stress. Thank You, to the entire Service Team, at AutoNation Toyota, Las Vegas.

Just purchased a new 2020 Camry in October. I brought it in for its first oil change. I was able to make a same day appointment and it was completed in an hour. Costumer service was great and made the process streamlined. Additionally requested a quote for some scratches on the side of my car. They emailed the quote minutes after I left. Love Autonation Toyota.

Took quite a while for my salesman to find keys for any of the Corollas for me to test drive. Made a bunch of bad excuses. Walked the whole lot with him trying to find one. And when he found out that my car didn't have floor mats, he said maybe if I wanted them he could get me a discount. Then my front facing camera was bad and they kept my new car for almost a week before fixing it. Someone else that works there heard about the floor mat thing and offered me them for free. And the car works fine now, but I was not impressed with my salesman at all. The also gave me a loaner car for the week, but it's not what you want when you spend that kind of money. Not a great buying experience. I would recommend the dealership, just not my salesman.

Thank you Lexi Dudoit for our seamless purchase of RAV4 ! We love it!

Very pleased with my service advisor. He is very customer orientated.

Good Service car available while my car worked on

Good customer service. My car has no problem. Updated .

Went well, fixed all of the problems and gave us estimate on price.

Had an exceptional experience working with Tanner at AutoNation Las Vegas, the entire purchase process took less than an hour, staff was friendly and professional. I would recommend this dealer to friends and family. Jv

Auto Nation Toyota has always treated me nicely. They work fast and constantly upfront with anything that can come their way before to do the repairs. Great culture

Ivan Manapat has been great with the maintenance on both of my vehicles!!

Good job. Very nice place, ? Friendly staff and great place for waiting while they doing the service

Emily was helpful and friendly is my second time to buy the car on that location good customer service thank you Emily I love with car

Ivan is great, knowledgeable and always helpful. I know I have a choice in where I get my vehicle serviced and I choose Toyota based on how I?m treated and the results they provide.

Everything was perfect from the beginning to finish

Great service! Very friendly staff highly recommend it!

Very accommodating personnel.

Steve Tenwick was the salesperson who helped me and I was very pleased with his knowledge and patience.

Love the car and the salesman made it happen. Good financing. I was mislead about warranty charge.

Mike was very professional and provided excellent customer service

Outstanding customer service, great pricing options with AutoNation precision parts, and a carwash at the end. Couldn't ask for anything more!

Had a very helpful conversation with Jose over the phone about servicing my car. The maintenance light came on and I needed a smog check. I made an appointment. When I arrived, everyone did their job seeing that I was directed to Jose. He wrote me up and directed me to the waiting area. In a short time, he came over and explained my options. “We” came up with a plan together. My car is older and needed some updating! He had checked my records of previous services from my former locations and we also considered my plans for the future use of the car. They were able to take care of everything as promised in one visit during the allotted 3 hour time period. The price was reduced a little from the original agreement, which was a pleasant surprise! Jose even saved me time by helping me with the smog certification, which being an older person is fussy for me. That was a huge relief for me! He made a future appointment for me as well so I can keep the car updated. The waiting situation was comfortable with several options so I could move around. There was free cold water and the bathroom was very clean. All the customers seemed content and the rest of the staff was very cheerful. I was surprised at the number of people there and took that as an endorsement of good service, as it was my first visit, but not my last.

Jose is very helpful..He always helps me with my oil change

Good customer service,fast efficient service

I felt so comfortable with the Salesman's (Jimmy Irvine) knowledge and willingness to go the extra mile without making me feel rushed. The Finance team was great as well!

Great job, Kevin was very friendly and helpful. Kudos

There was no explanations that were said about the items that need attention. For most of us we do not understand language of car mechanics.

I have been going to Auto Nation Zion West Sahara. My service advisor is Ivan Mandapat, and would highly recommend that ask for him if you need service for your vehicle. He is very nice and will advise what needs to be done with your vehicle. I bought my RAV4 2019 and this is my second time to do maintenance and they always finished in hour. Thank you IVAN, you r the best👍

Always professional manners and on time as promised particularly the service department

Great service from advisor Ivan. Very professional and honest. I will go to him again for my next service. I like how he always gives an estimate in writing, too.

I own a 2005 Prius, a 2015 Tesla S 90D. Toyota AutoNation in Las Vegas and Michael Bigness my service manager make it so easy to get maintenance and repairs. Everything is explained and priced out. Needed maintenance info is always provided. Service is available immediately and expedited. Tesla -- no one to talk to, they will fix the problem, if you can reach them, but never tell you what else you might need. Buy a Toyota, not a Tesla.

Ivan from the Sahara Location continues to provide me top notch service. I appreciate how recommends what needs to be done first and what can be done later. This facility is following CDC guidelines to keep a safe environment for both patrons and employees. Thank you for that!

Went in for service, Anthony and the rest of staff was friendly and helpful, compared to other dealerships this was a warm welcome . In the past with other dealerships when getting service they would be pushy on selling me a new car or follow me around trying to influence me on buying another car. This was nice change of pace I actually referred a family member here since they where ironically looking for a suv to buy.

Staff are friendly and good quality service. Facility is clean, nice and complete .

Always a pleasure dealing with Mark G. He explains everything and I know I'm getting the best service. They keep my Tacoma in tip top shape. Mark Taylor.

The service staff members very helpful with keeping me informed on the progress of my service.

Ivan service manager always making sure my vehicles get the best service every time both vehicles check by the techs mechanics.

Excellent customer service @ Auto Nation Toyota on Sahara in L as Vegas ! Attractive pricing on vehicle w/ Toyota factory discount for 2020 model. Only final steps in Finance were slow, as buyers were numerous.

Alexia Martinelli was a great help in the process and was doing the best she could to get me the best deal there was! I appreciate all of the assistance and customer service I received!

😁Very Good. Friendly, Helpful.

I have always had Great Service at this dealership.

When I arrived i met with Jose Jimenez and he was very polite and professional. He explained what was going to be done. My wait time was good and the waiting area was clean.

They always do such an amazing job. I came in for some work to be done on my car. They got me in and out in a timely manner.

It went fine. The service advisor was very good and knowledgeable.

Michael Bigness is incredible and the reason I keep coming back. He is honest, informative and I feel that he always takes great care of me and my vehicle with every visit I do here. He is the reason I keep coming back

I serviced my car with Roy T, , he is very knowledgeable and excellent adviser that trust, also understanding, helpful and friendly that make feel customer happy to be servicing our cars at this location.

You need to ask for Jimmy when you get there. The easiest car buy ever. He was great.

Good service, nice dealership

Good Service, I have been a customer since 2002

My service advisor is Ivan his very courteous and friendly.

Excellent service (Ivan) always ready to serve with good recommendation of how’s your car

I bought car from centennial Toyota and was not happy with the customer service I received during a service visit. I am much happier with the customer service at auto nation.

Ivan was very pleasant, answered all our questions and explained everything required for maintenance.

My car had a nail on my tire. All I asked was to remove. Instead I had a quote to change my entire tire and pay up $800 for something so small. They were trying to rip me off by suggesting that I had to replace my rim and sensor when in reality my sensor worked perfectly fine. In fact, I ended up in the dealer because my sensor went off. They thought I was dumb enough to believe that there were more damages than they really were. They did not show me where the damages were done and instead they expected me to believe that the damage was worse than it really way. I had to talk to management and financial services to get my quote lowered. Horrible experience overall.

This is my first experience with the service staff. It was so simple and smooth and easy. i appreciated how easy this service was as i have limited time in my weekly schedule.

I had an extraordinarily great experience with Roy, in the service department. He was professional, kept me informed and had the work done beautifully! I would recommend them and Roy in service to anyone! Thank you!

Mike, the service rep, was very friendly n kept me inform the necessary steps to fix my car the whole time. the only complaint I have is part of the process involved the car computer. after I left the AutoNation, I went to get a smog ck for my car reg. I came to find out that after the car computer was adjusted, I have to drive it for x number of miles before I can get a smog ck via the computer. needless to say, I had to pay for the failed test, and had to go back again to pay for a retest. other than that, the services were very good.

Long hours till finished, but worth the wait. Every one was nice and helpful as well.

Had a great experience on my first lease, but on my second Tacoma lease l, not so much. Don’t know if it’s covid 19’s fault or the lack of inventory that Toyota has provided its dealers. Won’t return to this dealer. Whole experience was a nightmare

Service rep Joey was fast, organized, and professional.

My second new care from this dealership. They have been great to work with.

This is my second Prius bought here. Brought it in for routine 6-month servicing this week. Jose Jimenez was very nice as usual. Took a little more than an hour. Good job.

the service from the sales person was good . He tried to be as helpful as he could . The people above him that make the decisions were not . They or Him want to make money ,they are not interested in was right . It is a business and I understand that . I did not want to lease But I did and I do not like it . next time if there is a next time I will give in to pressure of Management. I will do what I want and if that means going some were else I will.

I've shopped at many dealerships before making my purchase. I purchased a 2020 Camry XSE with AutoNation because of Jon Portugal's outstanding customer services. He is very knowledgeable of the vehicle I'm looking for. He answered all my questions. Without hassle and bustle, within couple of hours l drove the car off the lot. Thank you Jon for help. I love ? my car!

Surprisingly a very good buying experience. No pressure and the salesperson listened along with the management team

Went in for my Rav4 maintenance after 2 hours almost, drove off happy and satisfied. Easy making an appointment and Ivan was very helpful and nice. See you on my next visit.

Ivan Mandapat is a true pro at his Job. Alway answers all questions and concerns of my truck.

El mejor trato muy amables el mejor servicio

I want to share my fabulous recent experience at Autonation Toyota Las Vegas. The Manager, Cesar Ramos, is an authentic gentleman who located the right person to helped me with the car of my choice, and I am delighted. His personal customer service is the best I have ever experienced! The Toyota vehicles are the best! I would highly recommend buying a vehicle from Autonation Toyota Las Vegas. Always, It is worth what you paid for! Thank you so much, Cesar. You and your team are awesome!

I have been Toyota customer 10 years. I purchased 3 cars from Toyota. And been serviced for the past 10 years. And always have been good experience service. But! My last two visits was with teddy and the first one was bad but my last one visit was the worst ever.

Friendly salespeople and a great service department, which I use exclusively for my Prius. However, upon my last visit, Thanksgiving week, I was really disappointed to see the lack of mask compliance (whether covering nose AND mouth or worn at all) by both staff and customers. I know we’re all sick of this, but the more we each do our share to get to the finish line, the sooner the economy can seriously start recovering. Restroom is clean enough and I saw a custodian wipe down a table once. It’s smart to just wipe down your own space if you’re going to do any work while waiting.

Excellent Service...All people were nice and helpful

This was the third lease we have had through this dealership. It was as quick as this process allows, in spite of a pandemic and a software glitch.

I wouldn’t recommend buying their service package, and seeing that they are very unprofessional thieves in that department, makes me think they wouldn’t be much good in any other department, I’ve been to 3 services so far, 5,000, 10,000, and 15,000 miles, each time I go things seem to get worse, waiting over 4 hours for a tire rotation makes no sense to me, on this last service they left their trash in the truck, stoled my AirPods, forgot to replace a hubcap on passenger side tire, I attempt to give the benefit of the doubt, but three times bad service is just ridiculous and uncalled for, I’ve reached out to them with no response, seems like each time I let them know how disappointed I am, just gets worse and worse, bad communication, bad customer service, overly long wait times, and nobody seems to respond for their carelessness, I thought Toyota was supposed to be the best, first and last time I will buy a truck here, I feel trapped and this sucks, big mistake buying their warranty service plan for 5 years

I went back for my 2018 Toyota Camry for scheduling maintenance with Kevin Grady. as usual he always give me his best for services. Thanks for the great services.

Enjoyed a pleasurable process in the purchase of my new Toyota Tacoma. Each step was very transparent, and had few questions as a result.

This visit to Toyota Auto Nation on West Sahara in Las Vegas met the same high standards I have come to expect at this site. I have worked with Jose Jimenez as my customer care service representative for many years now and trust him implicitly. He is always personable, professional and listens to my concerns. I trust the work completed and trust that nobody is going to sell me something I do not need. In short, this dealership and these people are the best and I will continue to recommend them to my friends.

Made most of the deal over the internet with Jorge Montersso, everything went very smoothly. I am happy with the results.

Great, prompt service, on-time delivery

Excellent service. Greeted promptly by the service technician who was knowledgeable of the work to be performed and if I needed either courtesy transportation or was being picked up by someone--the latter.

I always go to this place every time I had my car maintenance because of the ambiance and the people working there.

I asked the tech not to move the drivers seat , because I have plexiglass right behind the seats and the tech reinsured me that they wouldn’t , due to the COVID-19. When I received my van back the seat was pulled back and the plexiglass had to be reinstalled. I was lucky that they didn’t break it , it was special ordered to fit exactly to the space behind the seats.

The employee is friendly, the service quick. They have good customer service.

great service, always take good care of me.. !!!!!!!!!!

I’ve been to three services so far, since I purchased the whole package when I bought a new Toyota Tacoma, with every service seems to get worse, bad customer service, takes much longer than they promise, no communication, sucks that I have to deal with their below average ways, I expected much more from Toyota, this last service my AirPods disappeared from the truck and they left their trash in there as well, seat cover, floor mat, dirty stinky trash, seems as if they get my negative reviews directly and then do worse service, I regret buying a truck from them and regret buying all their services and warranties, not worth it, never again

I bought my last two cars at this dealership and find the people to be extraordinarily kind and helpful. All repair and maintenance work have been handled safely and efficiently all thanks to my intake person David Shuerman. He has taken time and energy to see that my car has been taken care of as well as keeping me informed of the progress. Overall a wonderful experience.

Jose and the rest of the staff at AutoNation are GREAT!

Well managed facility with friendly staff. Very easy process.

It's been almost 3 years now I have been going to get my car service at AutoNation Toyota. My service representative Ivan is hella Great!!! If you don't have a good outside mechanic and its a Toyota bring in to the AutoNation service department. They will find something wrong it and it won't be cheap. But at least you will have a peace of mind that your car will get proper care it needs.

When I had difficulty with my battery we called Autonation first instead of AAA. They suggested that we bring it right in for a check. They found there was problems with the small battery and it was taken care of on the spot that day. Very happy with the service and response.

Bought two cars here and have continued to go to for service. Always attentive and efficient, very positive experiences.

Got off to a rough start but service Mgr resolved issues

Sold me a car that is found to need roughly $2500 in repairs. The AC on the passenger side blows warms air and the sideview mirror doesn?t function properly. Brought it to their attention within 5 days of purchase and was told it would be covered under warranty. I come back after the weekend for repairs and they can?t find my appointment. I drop off anyways and get a loaner, still under the impression there?s no charge. I get the call the next day that it won?t be covered cause the warranty is limited and the part that needs repair isn?t listed. Completely misleading. Did they wait until after the 5 day money back guarantee to tell me the bad news? Very likely. Do I think they were aware of the problem when they sold the car? Yes. Let this be added to the long list of warnings to car buyers that the dealership is never looking in the best interest of their own customer.

We didn’t had a nice experience the last time we we’re there.We brought our Rav4 2020 for I thought a quick fixed(just a grab handle)We had a 3pm appointment but went there 30 mins.They assist us right away and told us that it will be ready by 430pm(So it’s gonna be a 2 hours wait)We just patiently waited and time comes,I saw a maintenance pulled our car,went there ask the guy if it’s ok now and he said it’s good to go.I asked if do I need to signed paperworks and he said no so we just went to our car and ready to go.Since our daughter seating where we thought they fixed,she told us that it WASN’T FIXED..WE WAITED FOR 2hrs AND THEY DIDN’T FIXED IT....and told me that they have to order parts and will call us if they got the parts(but that was almost 2 weeks ago)I followed up this morning and they said will give us a call back.Again waiting for a call but didn’t happened.Did not received a good customer service but I still want to recommend base on the other reviews.

Michael Bigness has provided superlative service for my Toyota pickup. He is a true professional and very patient.

Ivan from Toyota's service department is amazing. He always makes me feel like I am the number one priority when I bring my car in for service. I would never go anywhere else because of his dedication to his customers!

Very easy to work with. Jorge was very helpful, even came in on his day off.

Ivan definitely goes over and beyond customer service. We appreciate all of his help and honesty. He?s has always been there when we have any questions.

Car was repaired much sooner than service agent said Great service!!!

Fast and very nice people I was very well taken of

I could not have had a better time buying a car. Sandy was helpful and patient. Jonathan in finance was informative and up front. A genuinely pleasant car buying experience at AutoNation Toyota. I will be back and I'm telling my friends and family.