Recent Reviews from AutoNation Toyota Las Vegas ()

Monday morning can always be busy especially when you are under staffed but my service advisor (David Sherman) sat at his desk to the left of the service advisor area all by himself as he juggled phones and customers (several customers) and you could tell that he was overwhelmed by everything but he still smiled and greeted every single person that came up to him at the counter. He was such a lovely person! David Sherman would be the reason why I would come back to AN Toyota he is a great asset to your business, you would be crazy to let him go at any point in time without a fight. Now, if I could recommend something to your system would be to have your porters speak in a less rude manner and disrespectful while speaking on the walkie talkies, I was not offend by there slang as boys can be boys be another customer or any other person could've been easily offended. a gentleman came up to me right away when I walked on the service drive and asked me if my car was getting pulled up I informed him that the cashiers had walkied someone to pull it up all he did was ask again that when the unprovoked comments came thru, he was just doing his job and wanted to make sure I was taken car of. It 20- 30 minutes after to have my car pulled, I was the last to leave even after the people that stood behind me in the cashier line left I still stood there by myself I was asked several times by different people if I knew if my car was getting pulled I kept saying yes however someone came up to me took my service paper and went to go see where my car was he came back and told me that it was just being finished after the wash but when the vehicle pulled it was not washed not that I had requested as I did see signs in the service advisor sections " if you wanted a car wash it now had to be requested" I informed David that I did not want a wash my point to this is that there was no point of lying or trying to cover your ass just be straight forward and say "I'm so sorry the guys got busy and they forgot about your vehicle or your car was blocked in and they were trying to dig it out." anything would've been better than that excuse.

Valeria Sep 18, 2018

As many have stated on this location's reviews their service department appears deceitful to consumers. My visit doesn't represent the Toyota brand I've come to know but it certainly hurt the image. I brought a number of minor issues up to them concerning my leased vehicle that I was going to buy at lease end. I made a list just to be sure the car is sound under warranty before it expires. I mentioned the front windows on my car are scratched from the track in the door, a problem others have had with my model following Toyota Service Bulletin S-SB-0009-14. They did acknowledge the damage but tell me I should get my aftermarket tint replaced by the installer but what about the permanent glass damage? What about the fact that regardless if I get new tint or even new windows installed the defective car parts would continue to damage under normal operation? Next they completely disregarded my frustration with a rattling coming from my shifter in second gear as I believe is detailed in Toyota Service Bulletin S-SB-0014-13. They called it "Normal" end of story. Then there was the previously replaced fuel pump at another Toyota dealership under Toyota Service Bulletin S-SB-0023-12 regarding the chirping noises. I believe the part installed is not a revised part because S-SB-0023-12-REV2 came out after my replacement and finally another for S-SB-0007-16. Clearly the fix I received may not have been the final solution because the annoying sound it back. Instead of taking all this into any consideration the dealership told me that because I had an "aftermarket fuel injection system", which was just a fuel quality monitor, that it wouldn't be covered. I believe their solution at Autonation Toyota is to just deny all problems hoping you'll only come back after warranties have expired so you can pay them to get anything actually done. Instead of taking the time to make me confident with my vehicle they dismissed my concerns and so solely based on this experience I will absolutely not be buying this car from Toyota. I hope they can take the time to implement better training before they continue to lose customers.

Michael Christopher Sep 6, 2018

As many have stated on this location's review's their service department appears deceitful to consumers. My visit doesn't represent the Toyota brand I've come to know but it certainly hurt the image. I brought a number of minor issues up to them concerning my leased vehicle that I was going to buy at lease end. I made a list just to be sure the car is sound under warranty before it expires. I mentioned the front windows on my car are scratched from the track in the door, a problem others have had with my model following Toyota Service Bulletin S-SB-0009-14. They did acknowledge the damage but tell me I should get my aftermarket tint replaced by the installer but what about the permanent glass damage? What about the fact that regardless if I get new tint or even new windows installed the defective car parts would continue to damage under normal operation? Next they completely disregarded my frustration with a rattling coming from my shifter in second gear as I believe is detailed in Toyota Service Bulletin S-SB-0014-13. They called it "Normal" end of story. Then there was the previously replaced fuel pump at another Toyota dealership under Toyota Service Bulletin S-SB-0023-12 regarding the chirping noises. I believe the part installed is not a revised part because S-SB-0023-12-REV2 came out after my replacement and finally another for S-SB-0007-16. Clearly the fix I received may not have been the final solution because the annoying sound it back. Instead of taking all this into any consideration the dealership told me that because I had an "aftermarket fuel injection system", which was just a fuel quality monitor, that it wouldn't be covered. I believe their solution at Autonation Toyota is to just deny all problems hoping you'll only come back after warranties have expired so you can pay them to get anything actually done. Instead of taking the time to make me confident with my vehicle they dismissed my concerns and so solely based on this experience I will absolutely not be buying this car from Toyota. I hope they can take the time to implement better training before they continue to lose customers.

Michael Johnson Sep 6, 2018

My girlfriend's first car was a Toyota Corolla. She loved that car. The kind of love that creates brand loyalty. We have previously owned a 2005 Tacoma, another awesome Siilver Corolla and finally a very faithful 2015 Camry SE. Man. We love Toyota. Can you tell? So, it would be natural that when it came time to buy a new Truck, we would purchase a Toyota. Man. We were very wrong. I write to you at 10:13 tonight, because the experience I had at AutoNation Toyota, Las Vegas today has forever damaged my trust in your brand. I write to you to report incidents that are not only questionable from an ethical perspective, they raise serious questions about whether management at this location have violated consumer law, including the FCRA. Having spent a very long time looking for the perfect Truck I landed on the 2018 Tacoma TRD Offroad "Quicksand". Remember that color, we will get back to that. When I finally sat down to purchase the Tacoma something happened with the first "numbers" sheet that was suspicious. I wish that I had followed my gut and walked away at that point. Specifically, deceptively, the "sales menu" presentation of price included what I believed was intentionally deceptive information about the tax charged on the car. This information is presented in a way that looks like the customer is receiving tax credit twice. I'm very familiar with automobile taxation in Nevada, and I am comfortable the presentation is intentionally deceptive. When I, in good faith, pointed this out... I was directed to a third party app on the manager's phone. My next concern came shortly after submitting my official application for the vehicle. Having received a pre-approval, I was only interested in applying for financing with Toyota Financial. In fact, I specifically wrote on the application indicating that this was the case. In other words, don't run my credit unnecessarily. While I was sitting, waiting, my phone began to notify me that I had hard inquiries on my credit report. You know very well, this is a violation of the FCRA. It get better. Having test drove and parked the vehicle in front of your store, I was willing to overlook the credit issue (though I was promised by the manager the inquiries would be removed). As we began to get ready to move to financing we were granted another surprise. The manager on duty, essentially tried to bribe us for a "5 Star" review in appreciation for the deal we were getting. The car, which I had driven, which I had spent now hours negotiating and understanding was sold. Out from under us. In front of us. The sales rep that did this (Tanner) was literally in the booth behind us, in plain sight. Again, I had parked the car in front of the store as we were doing this. There was not option, we were told. The car was sold. Wow. The manager attempted to remedy this, by trying to sell us a more expensive Tacoma. No discount was offered, though eventually he did reduce the price marginally. Yet, it gets better. The Tacoma he sold us was "very dirty" according to our sales rep, who politely washed it before showing it to us. The Tacoma, presented to us as new, we eventually learned was actually most likely a demo, or a returned unit from a sale that was cancelled. The "more expensive" Tacoma, possibly someone else's previous problem had one extra benefit we were not told about until we were about to go into finance. Well, actually...359 problems. The truck that we were offered as "more expensive compensation" had 359 miles on it. I wouldn't have known that, because I was told that it was brand new (let's not get into semantics about the legal definition of a new/used car). 359. You have got to be kidding. Ask yourself, would you shop at this location again? Would you buy a Toyota again knowing that this is the kind of dealership that Toyota feels represents the brand? You've come a long way from the excited smile that my girlfriend had the first time she drove her new Corolla.

dan rolle Jul 18, 2018

I normally let bad experiences roll off my back and learn from them but this one stung! My husband and I went in beginning of June ‘18 to trade in our Camry for an older Sienna. We’re expecting our 4th child soon and needed a larger vehicle and smaller car payment. Our sales guy (Raymond Pace) was very patient and helpful with us from the start. He was quick to call us back and made us feel like we were a priority even though we were a small sale for him I’m sure. (Entire loan less than $10,000 out the door.) The trade in didn’t work out but we got the van we wanted and are very happy with it so far. Where they failed was in their finance department. We dealt with Kenny. Initially, he was friendly and helpful. We naively went with their GAP insurance not knowing what a rip off it was at the time. (That was a lesson learned!) Our biggest issue was we wanted to use our local lender. (We live an hour outside Vegas.) We had a pre-approval letter when we went in. We were told by Kenny our local lender may change their original offer due to year & cost of vehicle but he could go through Wells Fargo instead. He specifically told us he would let us know if that was the case. This was on a Friday and he said he would get back to us on Monday. We left feeling satisfied and optimistic. Monday rolls around and no call from Kenny. Our local lender called us and said they hadn’t received anything from Toyota. I called and left a message with Kenny but no return call. When we reached out to Raymond, we got an immediate response and were told it may take a few days. I got one call from Kenny while I was driving on Wednesday. We agreed to talk again in 15 min. I called back 3 times that day and left messages, but no response. Next time I finally got a call from Kenny was the end of the week. He told me he wanted to send our loan to Wells Fargo because our local lender was asking for a down payment. We had been working closely with our local lender and preferred going through with them despite the small down payment they were asking. I told Kenny that as of that morning our local lender still had no info from them and to hold off sending our loan to Wells Fargo because we wanted to work with our local lender. I told him I’d call him right back. I immediately got ahold of my local lender and they finally had the info but then I couldn’t get ahold of Kenny AGAIN! I had to get his mobile number from Raymond to finally reach him! He bluntly said he had already sent our loan to Wells Fargo and they had accepted it. Too bad too sad, basically! He said we’d have to contact his manager (Aaron) from then on. I immediately called Aaron who seemed understanding and explained we could just transfer our loan from Wells Fargo to our lender. A complete hassle for us, but fixable so I tried to shrug off all this headache. But Aaron was wrong. Wells Fargo accepted the loan on different terms than our local lender so now our local lender would no longer be able to accept the loan to be transferred over. My call to Aaron about this new development was (surprise) never returned. We were basically not worth their time for a simple call back from Kenny or Aaron. Probably because they got their measly amount of money from a pregnant public school teacher on a budget. Legally, I still don’t understand how they had the right to choose our lender. Especially when Kenny specifically told us he would contact us if our local lender initially denied us (He never did) and I specifically told Kenny over the phone to hold off on sending our loan to Wells Fargo. Well, lesson learned guys! Thanks for having no class for a meager, but hard working customer. We’ll be sure to take our humble business elsewhere from now on!

Amanda Stratton Ramos Jun 25, 2018

Well, I had an 815 oil change appointment, and I wanted a two other things looked at. I talk to the service manager and he looked up the records on the vehicle and found what I had talked about and he said he would get it in and get it handled. After the first two hours of waiting I went back up to the service manager and asked him about how much longer it would be. He said at the mechanic had clocked in and was working on my vehicle. Now this is an oil change and check a clicking noise and one switch for the sunroof. Two hours seems like a great deal of time for this. After the next hour and a half went by I went back up to find out what was going on and he said he would go check. A little bit later he took me out to my vehicle said that the switch was covered under my warranty and they would have the part by tomorrow. He said the clicking noise came from my brake pads which at 65,000 miles we’re about due to be replaced. This clicking noise started directly after I had some transmission work done on a factory recall back into thousand 13. I was also told at that time but it was the brake pads and nothing else but we had said to them why don’t you fix it and they had just said not to worry about it. So we have put up with this clicking noise for the past four years or so. So at the foreign a half hour mark they give me a rental car for the night. Now the rental car is covered under my warranty so it is not a gift from Toyota . So just a little dissatisfied that it took four hours of my time waiting at the dealership to finally get a rental car to go home. I kind of have this feeling that if you show up 20 minutes early for your appointment that your car should roll him at the appointed time to get the service work done and a complete oil change with whatever else they do should not take more than an hour. To check out the clicking and the switch should not take more than 30 minutes each. So it two hours I should’ve known exactly what was going on and should’ve been handed a rental car and let me be on my way. Four hoursSeems way too excessive and quite a waste of my time

Enoch Russell Freels Jr Jun 19, 2018

I Have been getting my cars serviced here for over 11 years and I really miss the old service guys like Manny, now gone. I got a new guy yesterday Roy T. He was not very enthusiastic about helping me. I told him that it was the first visit for a two year old Toyota RAV4 I had recently purchased and that I would like to get the routine maintenance done and have it checked out and scheduled for any future work it might need. Well, the first thing he did was try and sell me a set of new tires. I told him I would think about it. Then I told him that my wife and I were going to be in the waiting room while they serviced my car. That was the last I saw of Roy for four hours. Even when they're busy it has never taken me more than an hour or so to get a routine service on a car in your shop. After waiting for what we thought was too long, on a couple of occasions, I tried to find him and he was always missing from his desk. I'm almost 80 and my wife is almost 70 and the long wait was really getting to us. We went out again after about four hours and saw Roy and what I guess was the whole service staff laughing as they came out of a meeting room. When we confronted him about the wait he said that he had paged me and called me on the phone. It must have been my home phone because he did not have my cell number. We told him we did not hear a page and he was not bothered nor impressed by our claim. He did not even say he was sorry. He handed us our paperwork and pointed us in the direction of the cashier. Like he could not wait to get rid of us. If he paged me I did not hear him. In all the years I have been going there for car service no one ever paged me. Number one at my age I don't hear so well and number two the waiting room was noisy yesterday with two TVs on and a bunch of little kids playing around. What used to happen was when the mechanics had had a chance to check the car out my service guy would come and find me in the waiting room and discuss any needed repairs and/or recommendations. Then when the car was finished they would come and get me in the waiting room and escort me to the cashier and we would discuss any last minute information about the day's service work or future needs. Roy did none of this. He basically let two old folks languish in the waiting room for hours while he totally forgot us. Then when I got home and had a chance to look at my copies of the paperwork there was a whole page of needed work and recommendations coming to $1,000.00 not counting the $900.00 plus tires quote, which I can get cheaper elsewhere. Roy had not mentioned or discussed any of the suggested follow up work with me. I will come back to AutoNation Toyota because I'm a creature of habit, but I will never use Roy as my Service Tech again.

Chuck Williams May 9, 2018

This was the worse experience I've ever encountered in all my years of driving and taking my car to get serviced. The customer service agent took my car at 7:30AM on Friday August 11th 2017 and gave me a call around 930 stating the noise that I'm hearing in my car is coming from a coin or coins that was on the side inside panel of the driver side. I thought it was a joke, however he was being serious, in fact l, they even wrote it on the invoice. I recorded a video of the noise which is clearly not a coin and it is clearly something wrong with the vehicle, however the only thing he told me is if I hear it again to bring it in immediately when I hear that noise. Also I told him about my speaker in the front left driver side explain to him that it fades in and out and a statics quite often. He said that everything came back fine after they ran test. Lastly as I was waiting for my car in the waiting area it took them literally 45 minutes to bring me my car. Eventually someone seen is waiting for 45 minutes and asked if I was waiting on my car which I told him yes and he went back to find my car and couldn't find it he then walked back to me and asked for my paperwork so he could ask the agent named Ivan that was assisting me where my car was located. I will never come back here again and I am very upset that I purchased this brand new Toyota that I am now stuck with. On a good note the customer care director Dwayne was very polite and professional and he did offer his apologies on behalf of the wait and he also advised me that if I do hear the noise to immediately bring it in and call him and he will personally drive with me so we can hear the noise PS. Today is Monday August 14 2017. I recorded that noice coming from the front left side of my NEW CAR everyday since Friday August 11. I have to call out of work again just to retake my car again and let them listen to each one of my videos to listen to the noise that's coming from my car. I also recorded my panel showing them that there are NO COINS in the panel to blame it on this time.

Kev Wilson Aug 14, 2017

I had a HORRIBLE car dealer and his name is EUGENE LEWIS. I bought a car here two weeks ago and Eugene asked me 3times why I am single and spoke about how available he is on test drive of car. So every time he asked me why I am single, I changed the subject back to the car and he kept getting mad because I changed subject to car and he kept giving me a mean glare while on the test drive of vehicle. Eugene also showed me some video(at 1st I thought it was gonna be a video about a car) of a nude woman shaking her butt which I thought was creepy and weird for him to show me a video like that. Eugene is very unprofessional. He also seems to have an anger problem, he yelled at me to make a left turn after he had already told me to drive straight to end of dealership. So, I eventually had to find a new car dealer(by the name of Khairull Nawab) from here to purchase car and he was helpful and Khairull was very professional(Eugene should learn from him how to be professional). Also, Eugene told me there is a Lincoln for sale, then right after he said that, he says,"oh, that's right,you don't like big things." Then he said that 2more times. So I think Eugene is [non-permissible content removed]. Instead of him saying,"you don't like big cars," he says,"you don't like big things 3times." So, Eugene never had any intentions of selling me the Lincoln considering I told him I'm going to purchase the Toyota because it is a small vehicle. As I was on phone, Eugene told me to hurry up and that I am taking up his time, so that's when I got new car dealer by the name of Khairull to purchase car from. I told the General Manager Nick Delecce about how rude Eugene Lewis was to me, and Nick said he sent Eugene home the next day and gave him a warning and that he knows what video I am talking about that Eugene showed me(I guess Eugene shows that video of a naked woman to his coworkers also). I think Eugene got part of commission from me purchasing this car since he was listed as salemen#1 and Khairull was listed as #2. I'm surprised Eugene is still allowed to work for Toyota after treating me so rude(I think Eugene treated me rude because it was obvious I was NOT interested in him, and because I just wanted to speak about car, and because I am a female who came to buy car by myself, I don't think he would have treated a male that way). So any females reading this should not buy a car from Eugene Lewis(description of Eugene/he is medium build to heavy set/short/bald head/African American).

JPcarbuyer Jun 1, 2017

We spent about 2 weeks looking to lease 2 sedans. We considered a few different brands (Toyota, Hyundai, Mazda, Nissan, Ford) and visited or contacted a few dealerships in Vegas. We had either very average experiences or downright very bad experiences and we were very discouraged by the sales tactics, huge lack of transparency and rudeness (especially from Findlay Toyota in Henderson). And then a miracle happened: AutoNation Toyota and in particular their exceptional Internet Sales Manager, Mr. Steven Tenwick. Steven was the first (and only) Sales Manager who was willing to email us official quotes for both purchasing and leasing a car. This approach definitely stood out form the rest. We exchanged a few emails, he provided us with discounts (and updated quotes every time we changed the options on the vehicles). We also spoke on the phone a couple of times to verify details. Both the phone calls and the quotes were transparent and the emails were very prompt. We picked 2 specific cars (Camry) and then visited AutoNation Toyota on a Saturday afternoon. Upon arrival Steven showed us the 2 vehicles, which he had set aside on a separate parking lot of the dealership. We loved one of the cars and for the second we asked to see 2 other colors. Steven quickly found the 2 other vehicles (while we waited in the air conditioned showroom) and brought them for us to see. We then made the final decision and proceeded with the paperwork. The whole process took about 3 hours, partly because we decided on a different car and partly because we spent a lot of time reading the fine print on the paperwork and asking a lot of questions. Steven was very patient and answered all of our questions. It is also possible to do most of the paperwork ahead of time by email and just going to the dealership to pick up the car, and now that I know how exceptional Steven Tenwick is, I would have no reservations about doing it that way. The dealership itself is a very pleasant space, looks recently renovated and it is just the right size, not too big and not too small. At the end of the process the 2 Toyota Camry were washed and waiting for us in a lighted, glass enclosed bay where we could admire them and explore them. Steven explained some details about the cars, the keys, the warranty and then he made sure that we knew all the vehicle controls. And then we were on our way, with 2 new cars and the most perfect car leasing experience that we could have imagined. Within a couple of days we also received emails with web links to useful Toyota websites and an enquiry form Steven about how things were going with both cars. Thank you, Steven Tenwick, for making this such an unexpectedly pleasant and truly exceptional experience from start to finish!

MissPhD Oct 17, 2015

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