I called on 9/21/'20 to get an estimate cost to replace my front/rear breaks & rotors for my 2015 Tundra since I received a coupon. I spoke to Lupe (Operator) and she was not able to connect me with someone at the Service dept. Therefore, she took my contact info and told me that someone will call me back within 15-20 mins. I NEVER RECEIVED A CALLBACK. This is RIDUCULOUS! No wonder I no longer service my truck here even though I purchased it with this dealership. I shouldn't have to keep on calling to get a simple quote. If This is how they treat their customers, THEN NO THANKS. Will take my business somewhere else and Definitely will NOT recommend this place.

Thank you David for taking care of my car since moving to Vegas almost 5 years ago. You are efficient and knowledgeable. Auto Nation is lucky to have you.

Excellent service. Friendly employees.

I made my appointment for an oil change and was told it would take 2 hours, which is normal. My appointment was set for 5:00 PM and when I arrived, I was advised to be back by 6:30. I asked that in that time, my truck be washed and was told it would be. When I arrived back at the dealership at 6:45, I was asked if I wanted my truck to be washed. I was surprised as I had specifically asked ahead of time for my truck to be washed. I said as much and stated that I still wanted it to be washed. I was told it would take about 10 minutes. To my surprise, my truck pulled up in less than 10 minutes. However, it was not washed at all and I was asked if I wanted it brought back to be washed. At this point, I said no as I was already frustrated enough with the failure of a simple request to be fulfilled.

Their service is really good, they fixed my car issues and with in time frame, Kevin, the person i always go to at autonation for service is very accommodating and nice, knowing him and his team will always maintain my car and check the problems every now and then, i feel secure and comfortable driving my car.

I’ve been a long time customer of Auto Nation Toyota for decades both sales and service. I highly recommend them specially my service advisor William Lima. He’s always put customer ahead, professional , courteous, knowledgeable, friendly and great communicator. Thanks Auto Nation for having employees like him.

fast friendly, could find the noise source but everything else is working good as new

I just wanted to share a positive experience with My service writer @ Auto Nation on west Sahara ave in Las Vegas NV. I have been a customer of David?s since 2017, David Schuerman new exactly who I was even with a mask on due to Covid 19 lol! He greeted me with ?Rob it?s been awhile how are you, hope you and your family are well?? We shared small talk and I proceeded to explain I am still waiting to be called back to work due to the Covid shut down here in Las Vegas. Long story short, when my truck was completed I had a surprise @ check out...David Schuerman applied a coupon to my service bill!! He?s awesome, it?s not the money it was that he listened and ?cared? ....it?s the small things that make people smile even wearing a mask. Hope David Schuerman is my service writer @ Auto Nation Toyota for a long time. I always remember the little great things people do for me, and one day when I see a bit of normality in my life I?ll be sure to remember David. Fantastic job David!!

They did a thorough check for any break problems because me and my wife needed to travel back to California. I was pleased with the service they provided.

Professional, Great product knowledge, no problem in driving multiple car options, quick close deal where you feel appreciated. Best dealer servicing Las Vegas and SW Utah

5 for Jose jimenez

IVAN MY SERVICE WRITER IS GREAT HELPFUL VERY KNOWLEDGEABLE 💗💗💗 LOVE MY 2018 TACOMA💗💗💗

Service advisor is a nice guy but the prices seem INCREDIBLY high to me. I never want to go back.

If you have a used car and are not interested in buying a new one. The salesmen will try to scare you into paying for majors repairs that will cost you an arm and leg. It’s a classic sales tactic and as a former salesman myself; I saw right through it. If you have a used car, go to a more honest business than these guys.

Great service On time. Very courteous.

Fast service, very friendly and waiting room clean.

Good folks to deal with. Always do what they say they are going to do. Reliable.

Fast and courteous. Work was done well.

Joey made everything easy! He did a price match and lower down my service cost. Overall, a satisfied customer here!

Service man Ivan is always very good at answering all questions, and prompt service

Extremely friendly! My car was ready and washed!

I always work with Michael Bigness who could not be nicer or more professional. He takes very good care of my car and what it needs or if it is in great shape! I was however, extremely shocked and upset on Saturday, 9/12/20 while I saw many of the employees in the showroom while I was waiting who took off their masks, wore them UNDER their noses or the woman at the customer service desk in the middle of the showroom who wore hers around her neck the entire time I sat there (over an hour). I also saw a few customers without masks as well. This is not the policy of Nevada and is an endangerment of everyone inside the building. I hope management sees this and rectifies it immediately.

My SUV had been detailed the week before. When I took it in for routine service (oil change, tire rotation, etc.) it was returned to me dirtier than when I dropped it off. In addition, there was a clear adhesive-like residue dripped on the driver side of the windshield and on the paint above the windshield. I notified the service department and they were unwilling to take responsibility, rather telling me to come back down and they would have a look. I inquired if they would fix the issue and their response was simply that the detailer's weren't working and the manager would need to make the decision. Instead of wasting my time driving back to the dealership to potentially have a manager schedule a time for me to come back - yet again, I spent an hour getting the clear sticky residue off my windshield and having to wax the painted areas once the residue was carefully removed. I was warned by a long time Toyota pal - never to let the Sahara Auto Nation Toyota dealership service my new SUV. Ultimately, I take responsibility for not listening to my friend. There is a huge lack of concern for client's times and automobiles. I won't be returning to this dealership.

So here's the deal, we actually would buy from these guys again so long as we could work with the same finance guy and the guy I encountered a couple of days after the sale when I stopped in to ask a couple of questions and who took the time to invite us back and go through the vehicle more thoroughly with us. We love Toyota and we love our new truck but our sales guy dropped us like a bad prom date the minutes we started signing papers. We left something in our trade in and when we called to let them know, they said we could get it from him and transferred us to him. He acted put out but said he would deliver it to us and we never heard from him again. From the sound of things, that's pretty standard for this place so we'll only deal with them if we can work with the people we like. We will be buying a 4-Runner sometime in the next few years so they can either get or lose our business.

My service advisor Kevin was great he was awesome he took care of the problem and now were back on the road thank you very much kevin for all your hard work and the rest of Toyota team.

I took my Corolla in for routine maintenance over the weekend and I cannot say enough good things about this dealership! I purchased my car last year from these guys and every time I go back for service the staff never cease to amaze. They are ALWAYS so polite, friendly, and extra helpful. 10/10.

Service for Sison,Butchie!! Its always always amazing.. Costumer service WAS SO EXCELLENT with MARK G..Hes always the BEST among the BEST... thank You so much Mark for ACCOMODATING me.. GBU

Got recall letter on the battery inverter. It took them 3 plus hours to run the test which normally takes 45 minutes. This place is very inefficient and ineffective. Over promise and hugely under delivered. Ridiculous. Will never come here again.

Oil changes take awhile but everyone is always very friendly and helpful, happy to have purchased my 4Runner here! Car washes with the oil change are awesome too!

It was a good experience.

Mark does his best always which is why I keep coming back to your spectacular customer service!

Unfortunately our car broke down in the desert 170 miles from Auto Nation - Toyota. As soon as our tow truck dropped off the car, we were greeted by Kevin Grady - Service Advisor. Although Auto Nation's service department was to close in less than 15 minutes, Kevin provided the best customer service we could ask for given our ordeal. His immediate diagnosis of the issue (alternator failed) and estimate was accurate. Thank you Kevin - Autonation - Toyota!

I purchased my Prius from this dealership. The service from this dealership has been better than any other dealership I have used in past. I am 72 years old & retired. The help Ivan gave me, for my recent service appointment, was exceptional! With the help Ivan & Jose have given me in the past I will buy me next car from this dealership! Please recognize Ivan for his service.

They do a very good job. Everyone is very friendly there.

Ivan did a superb job in getting my battery replaced on time and within budget. I opted to get the lifetime battery after he explained the available battery options. He also advised me to schedule a return visit in February for the Toyota tire sale because my tires were worn. Always a pleasure to work with Ivan for his great attitude and providing me with world class service!!

Same day late call , come in was right in my wheel -house. Going to dealership is a relaxing experience, plenty of room .no one bothers you. just great !

Just purchased a certified used Toyota Highlander at Autonation Toyota. Sandy in sales and Cesar is finance made it a smooth transaction. Was in and out in about 2 1/2 hours. Still learning all of the vehicle features but like the car very much and appreciate Sandy and Cesar's efforts.

I called at 0700 to schedule an oil change and possible fuel pump recall. Service rep scheduled me at 0745. They were able to get both maintenance jobs done. Jonathan was my service writer and he took care of everything. Dropped the car off. Picked it up. No issues.

I think more attention regarding social distancing needs to be addressed.

Dropped my car on Saturday for oil change...they never call me to go pick it up on Saturday. Sunday and Monday were closed. I had to call on Tuesday cuz they never call me or anything

Decided to buy a brand new 2020 Toyota RAV4. The salesman were very helpful. In financing was a breeze. Would definitely return if I had to buy another Toyota. Love the fact that there was no pressure from the sales people to buy a car.

Our service adviser, Michael Bigness is the best. He is courteous, polite, knowledgeable, always smiling? He is 10 plus?

Very good service. Dave Scheurman is an excellent service manager.

Update: I was finally refunded the amount I paid for the service. I brought my 4Runner to the Service Dept today due to steering wheel shimmy/vibrations following a recent rotation & balance. According to the paperwork, they rebalanced and "roadforced" all the wheels. However, before departing I checked and found the wheels were jumbled up: The right front was left in place, but the other three were in different positions. (I long ago numbered the rims and tires so I can keep an eye on the rotation pattern.) I'm not sure if it was just sloppiness, or an attempt to "solve" the original complaint by moving wheels around. I pointed out they had shifted the wheels around, and had them put back in the correct positions. The Service personnel told me the roadforce machine said certain wheels needed to be in certain positions! If a certain wheel can't be placed in any position, something is wrong with it and it should be fixed. The wheels have to be rotated, they can't stay in the same positions indefinitely. At any rate, they attempted to swap the wheels around without my knowledge or permission, and without documenting it, and not in any recognized rotation pattern. That is unacceptable. Two stars only because the shuttle service was good.

Best service ever ! Mr William Lima took care about my truck service And it was really helpful and professional. 100% recommended Best dealership in Vegas !

My service advisor David was friendly and knowledgeable and explained things well. My repair was completed on time and appears to have fixed the issue for now. The reason for 3/5 stars is because of the poor customer service at the cashier, which has been an ongoing issue. This visit I waited for 25 minutes in line to pay with 4 other people behind me. There were numerous employees standing around and noone came to help the one cashier. The cashier never addressed anyone in line and never apologized for the wait. She was very short and unfriendly.

First time going to get my new cars oil change, I had Michael helping me with all my service need. He was super sweet and very helpful! I thought i was just going to get an oil change but I also was there to get my tire changed apparently too lol! He looked up my warranty on the tires and made sure I was able to get my car looking and feeling good! They got the job down very quick and gave my car a little wash, which was much needed! Great customer service! Will definitely try to alway be with Michael because he is great!

Really bad customer service! Long waiting time (up to 3.5 hours waiting for oil change) with appointment! Manager not helpful at all.

FAST AND EFFICIENT SERVICE. CLEAN AND COMFORTABLE FACILITIES.

Excellent customer service. My service assistant was Roy T. He took care of everything in a prompt manner. He made certain that the vehicle was returned to me with repairs done, was left in a clean condition and that i had a clear understanding of future service recommendations.

The worst Toyota in Las Vegas. They do very bad service and very rude. They refuse to wash my toyota every time making some excuses. For car services they always have some problems. In another words don’t waste your time here, otherwise your day will be ruined! Not recommend at all!

The car maintenace department has an excellent customer service. Their service crews were polite and courteous . I love dealing with these kind of people.

Personnel are all awesome They help us right away Especially service department give accurate info Thank you

Michael Bigness is always professional and courteous. I never feel like I'm being taken advantage of when my vehicle is being serviced.

Micheal was very helpful and not pushy about the service I needed for my car. He laid out a great plan of what was most important and now I can plan my budget in order. We have been here several times now and even though it is a bit further than other dealership, we plan to return over and over again because of their top rate customer service.

All of the people that I worked with at AutoNation were great and super nice. I knew what I wanted before I got there, but they were quick, but thorough through the whole process. I was out of the dealership in my new Tacoma in just a little over two hours total. This was one of my best car buying/trade in experiences and I would highly recommend AutoNation to anyone looking.

I always get the best service from Ivan Mandapat. He is truly a very pleasant person.

Always polite salespeople.

Sandy Mguiss is the best sales person I have dealt with in my life especially at a car dealership. Do yourself a favor go see her if your interested in purchasing a Toyota in Las Vegas. She went out of her way to get what I wanted. Always would send me updates and whatever I had requested. Sandy cared about me and looked out for my happiness thru-out the buying experience.

Thank you AutoNation for hiring "Gus S." A very professional young man with awesome customer service skills. I couldn't be more pleased with my purchase. He went above and beyond to help me. He is a Rock Star!

My service writer Jonathan Lobos and the machanic's at AutoNation Toyota did a fantastic job! I'm very happy and satisfied...

Please go to Ivan for service for your car. He was very helpful to me with my Highlander. My tires needed to be aligned. He explained my battery was about to conk out at any moment and had it replaced. He gave me a very fair price for everything. I’m very pleased with my overall experience at AutoNation Toyota on W. Sahara. Thanks Ivan.

I went to Autonation for a tire rotation and due to a recall issue. I had a pleasant experience with the attendant, M. Bigness. He explained what would be done, answered questions, explained costs and shared how long the service would take. The area was clean and well-lit.

I always bring my car back to the dealership for its regular servicing. They are the only people I trust with my car. My service manager, Tim Phillis give me advice and the best service. I never feel like I am being taken advantage of and appreciate the timely servicing. Can't go wrong with AutoNation.

Kevin is easy going and great to deal with as a service advisor.

My advisor Eric M. was very friendly and made sure to update me throughout the day. Definitely would come back to this dealership (:

Good service and was even treated to a carwash!

Our car would not start and was towed at our request to AutoNation Toyota, Las Vegas. We have had our Toyota Highlander serviced there ever since we relocated to Las Vegas. In less than four hours, the technicians had identified and remedied the issue! Their attentiveness and short turn-around time in servicing our vehicle resulted in minimal inconvenience to us. Thank you AutoNation Toyota Las Vegas and thank you, Roy!

Best dealer interaction I’ve had in a very long time.

Excellent service

Ivanchris Mandapat was a great help. I made my appoint a week in advance and they were ready for me on time and out in less than 4 hours. Thanks again for a job well done

Michael took care of everything and the wait was much shorter than expected.

The staff at Sahara Toyota Auto Nation were very helpful. Dennis and most of all Ahmad Rashed. Ahmad was really there for us when Dennis had another customers and didn't want anyone else to take care of us. As you can see he did sell us the car and stayed with us to the end. Please pass this onto him for a well done job. If someone ask or looking for a car, I will send them to him.

Bought a car from this place and drove it back home which was about 250 miles. During the trip a check engine light came on. I got a bad feeling ain’t the car at that point and called the dealership stating I wanted to return the vehicle. Because I w held have had to drive it back - resulting in going over their 500 mile warranty they said I’m stuck with it. Typical sleezy dealership.

You guys are always pleasant. Nice facility.

The dealership is great, never a disappointment, each staff member I have dealt with since car was purchased there are second to none.

The people here were nice enough when I was buying a car but when I came back a few times over the course of the following week they came across as either incompetent, uncaring, or just generally disinterested. The used car I bought is great though and I love it so thats nice .

Quick to get in. Wait time so-so depending on service done on your vehicle. But they got coffee and donuts in the waiting area. Fast to leave after your vehicle has been seviced.... 5/26/2020 Same as the above post with the exception of the donuts and coffee. I mean we can’t with the epidemic still around. But they have taken the proper measures and is following guidelines to ensure everyone safety. 08/19/2020 Great Service from the service center. Ivan really took care of my needs when I pin pointed them on my Rav4. If you need someone to take care of service for your car you ask for him but any of the service representative are great.

Great Service from the service center. Ivan really took care of my needs when I pin pointed them on my Rav4. If you need someone to take care of service for your car you ask for him but any of the service representative are great.

The recipient of the parts order doesn't like it

I had my vehicle in for a recall repair and service in March. Found out today that the recall was never repaired when I was told it was. Guys were too worried about selling me new tires, brakes, and wipers that my vehicle didn’t even need rather than fixing my vehicle in the first place. Sticking with alternative Toyota dealers in the Vegas area.

Bad service

Great customer service. I was helped by David. Great employee

My service rep Joey Martinez was professional and courteous. Most importantly HONEST

Almost yearly me and my husband go to IVAN MANDAPAT, for another reason, I can’t add a new review in google. Again we are so happy with the service (8/14/20). Ivan has superb customer service. We always come back to him and request for him. He is the reason why we stay in autonation for any service. We highly recommend Ivan. And thank you once again. I would give 10 star if I could to Ivan Mandapat, he always helps me with my car, a hard worker, and with excellent customer service. This is probably the third time I went to Toyota Autonation with my car problem, and will still go back because of great service I always receive. Thank you Ivan p.s. for some reason this supposed to be my 2nd review, I did my first review last year to mechanic Ivan - how happy I was with the service, and google will not let me post a new one so I edit it. Hopefully Autonation gives another appreciation to Ivan Mandapat. Thank you

I’ve been using this Toyota dealership for services since I moved to Vegas in 2017. Everyone always works their hardest to get my car service done efficiently. I usually always work with Ivan in the service department when I’m there & he’s super helpful and friendly every time. He doesn’t pressure me to get extra services done and always tries to work with me on a price that’s better for me. I highly suggest you pick him when getting your car services done here!

Thanks to Joye. Very professional and helpful.

Went in for a 5,000 mile service on my 2018 Toyota 4Runner. The service representative informed me that it was time to service and replace the brake and transmission fluids, which I gladly approved and included in the visit. Little after an hour and a half my vehicle was ready, and was informed by the service rep that my rear brakes were at 40%, and would require replacements real soon. I was happy with the service and left the facility. The following morning i went to the neighborhood bank a couple of miles away from home, and upon return to my vehicle, my battery was too weak to turn the engine and stuck at the bank for about 20 minutes. I waited for help, got a jump start and drove home. After turning the vehicle off, it would not restart again, so I had no choice but to buy a brand new battery. I am surprised and very disappointing that the weak battery status was not brought to my attention, upon completion of the service.

Took my car in for a check engine light on, asked for them to change my cabin filter and an oil changed. Got 2 out of my 3 request, never change my oil. Not sure why.

This is not my car or anybody in my family’s car. The person who owns this car is not affiliated with this e-mail account nor do I know them. It is my e-mail address and I get e-mails about this car regularly. Please take my e-mail off this account. Thank you.

Just moved to town, and it was an easy transition to have AutoNation Toyota do the servicing on my CHR. They handle a lot very efficiently, making the service faster than expected.

Very good customer service. Kevin answered all my questions.

IT WAS A RECALL FOR MY 2006 TUNDRA/ AND DID A WHEEL ALIGNMENT

리콜다녀왔는데 편리하게 잘 이용했습니다

环境舒适 服务周到细致

GREAT SERVICE AS USUAL AND TEDDY WAS GREAT PERFECT WITH HIS TIME I WAS IN AND OUT WITH NO PROBLEM TEDDY IS A VERY GOOD SERVICE ADVISOR AND I RECOMMEND HIM TO ALL MY FAMILY AND FRIENDS.

Very satisfied with my service. William is the best

I bought a 2016 Toyota Tacoma in 2017. I received a fair price and was no overly sold. I just recently brought in for service as I always do, and as always received a fair quote for work actually needed. In my experience this is rare. I am glad I bought from Toyota and happy with the service and pricing. If need to buy again. I would by from AutoNation. Always pleasant and helpful

😡😤😡😤😡😤😡😤 I was trying to make an appointment with AutoNation Toyota Las Vegas on 08/12/2020 at 8:30 AM for a routine maintenance. I used to go online to make an appointment and found it helpful when the website showed an estimate of the cost. Since they removed that feature, I've been calling for a quote instead. Not knowing what my car needed, I asked the representative to tell me based on my history. She became agitated with her tone and said that I would need an oil change and the rest would be based on what the technician would recommend. Doubtful, I responded with "I'm pretty sure I've gotten quotes from you guys before" and that was when she started to incessantly yell at me and placed me on hold. I've never felt so belittled and helpless before. Looking back, I don't even remember what she said; I just recall the yelling. I asked her why she was being so rude and she denied her attitude. I'm not sure what I did to merit that kind of service but I hope that no one goes through that again. She was downright RUDE. I ended up hanging up because I felt like she placed me hold to get rid of me.

The buying process was very efficient. During the pandemic the dealership has taken appropriate measures to protect the employees and customers. Tanner, the sales representative was very knowledgeable about all of the technology options included with the 4Runner and was willing to help explain and answer my questions.

As always, the expert, professional, and caring, service/customer service, provided is, "top-notch"!

I bought my first car at this Auto Nation. My salesperson was Ahmad. Not only did he give exemplary customer service, he explained everything to me so that I would get it. I’m only 20, so I didn’t understand much. He also helped me get the very best deal. He waited all night while I decided. He explained the warranty very thoroughly. He was very kind and patient. He went above and beyond in every aspect. I recommend Ahmad to anyone going to purchase a vehicle. He is very honest and cares about his customers satisfaction.

Brought in my 2010 Prius on 8/10 as it would not start. Battery change was needed, no issue. Went to pick it up and there was grease stains on the drivers door, camel color fabric. Asked valet for manager or service advisor and of course there is no one available. He then told me to go to Autozone and buy some fabric cleaner and clean it myself. Not Great Customer Service, now Im off to pay for a detail.

I had an appointment at 10:30am and got there by 10:15am. I checked in and waited 3 hours for a oil change and even then, I had to go back to the writer to see what was taking so long. The only explanation was they were busy.

Been a loyal customer for years no more took 6 hrs and was chased 144 dollars for domestic on my carola and wasn't told that was what Coast would be heck no free car wash water in window washer not filled so no I want be back

Loved picking up my 2010 Prius with grease stains on upholstery. Brought it in for a battery change, when I picked up the car, the doors had grease stains on them. Light camel upholstery, asked for a manger or service advisor. Of course the valet said no one was available. Suggested I stop at Autozone myself to buy Upholstery Cleaner. Thank you for the damage AutoNation Toyota Service, no service here.

Great service!!!

Three hours for an oil change (even with a tire rotation) was excessive. The service manager agreed it was too long. For a Platinum Toyota Care member, it was unexpected.

Was ready to purchase a 2020 Rav 4 Hybrid XLE trim and decided to go to this dealer. My wife wanted to test drive vehicle before we purchased. I stayed in the car due to having my toddler in the car and COVID 19 precautions. My wife was walking up and she walked around front entrance rails to get to the front door. As she was walking, she said Hi to a older salesman Male with a pink shirt and a ponytail. He said Hi back and she walked to end end of the rails and was greeted by another salesman. She asked this salesman to drive a 2020 hybrid rav 4. He brought her inside and as the 2 were going inside, the ponytail salesman went up to them and yelled at the salesman she was with and said, "Hey, I saw her first and said hi to her first shes mine"! My wife was in shock because she felt like she was treated like an object someone owned. She continued to work with her salesman and she test drove the Rav 4. She came back and asked me to look at it. I got out of the vehicle and noticed it wasn't a Hybrid like she asked for. The salesman wasn't even paying attention to her. What I'm trying to say here and this is for the ladies, they pretty much don't care to provide quality service if your a female. They wont even listen to your request. I can guarantee none of this would've happened if I was with my wife and that is wrong on so many levels. They need to fix their customer service ASAP..

It is nice to have a service department where I can go to get the information I need. The do great service and Kevin was wonderful. The car was clean when I picked it up and I am happy. Thank you...I love my new Prias

SUPERIOR CUSTOMER SERVICE FROM AHMAD; Went with my mom to look for a car ended up buying a RAV4 certified with Zero interest. Normally don't like the dealership and shopping for a car. But this time with Ahmad, it was different; I like the way he explained the warranty; the rate for the new car and used ones, estimated for the monthly payment on the top of his head !! Very professional and excellent knowledge of the product. Above all very honest salesmen. However, the finance did not like us and give all the paperwork in my hand without the envelop !!

Had to go to the service area for a vehicle issue. Staff was super friendly and available to help. They are practicing social distancing even though there were many people there trying to get their needs addressed. If you have a Toyota, take it there and let them take care of your needs.

I love working with Roy T. — he’s super, very knowledgeable & helpful. I, however, am not happy with the process used to pick up my car once service is completed. I emailed Roy to let him know how disjointed that process is — reminded me of the Keystone Cops.

I’ve dealt with Ivan for the last 4 years with 3 different vehicles. He’s always been above and beyond positive to work with and fair. Always gets me in for service and usually the same day I have my Sequoia back. Thank you all that make this happen! GT

GREAT AS USUSAL..Mike Bigness (service writer) ALWAYS understands my needs.

Señor William usted no sabe tratar a un cliente ..mal todo en este lugar ...cero recomendación..😡😡😡 a esto agrégale que hoy 6 de agosto por 3ra semana intento hacer el cambio de aceite de mi auto que le toca y ahora me mandan 3 horas antes del apoiment un correo diciendo que hasta el 13 el cambio de aceite así sin más,así de fácil por que ellos todos trabajan de casa por que ellos viven en otro planeta que clase falta de respeto la de ustedes..😡😡😡😡toyota avanza confiado o si como no ...

Excellent service, we've been taking our 2008 Sequoia here for service since we purchased. Tim Phillis our service advisor always goes above and beyond, keeps us informed on status and is easy to work with. Highly recommend!

Happy with the service I received.

Efren Andoy Helped us out. Patient guy showed us everything in the price range and models we asked. He answered all our questions, told him when we first got there we just wanted numbers and we were not gonna buy. Still helped us in every way. Went back and forth asking the sales manager questions for us. Found a good deal we liked and ended up trading the car in for a new one. Dealers really need more salesmen like Efren, nothing is more frustrating then having to deal with buying a new car and then having some pushey salesmen make it worse. Will definitely go to back again for the next car purchase and will ask for Efran by name.

I have bought 1 vehicle so far at Auto Nation Toyota and at my suggestion, 2 others have also bought new Toyotas from AN. From the sale experience to the service side, it has always been a very good positive experience. Also, the facility is first class and super clean. I realize some people think that a lot of dealerships are overpriced, but I have to say I think Auto Nation Toyota delivers excellent value.The team their is also very friendly and professional.

Great service Michael B was very polite and friendly I would definitely recommend this place for service on you Toyota Thank You

Not cheap but good automotive service and excellent customer service.

It was recall service. The work was done promptly and the car washed and returned to me in less that 3 hours.

Clean place, very professional, had my oil changed and transmission fluid flushed, a little disappointed this morning I went out and my car wouldn't start pretty sure it's the battery surprised it wasn't looked at while it was there.

Marc the service rep did his job appropriately and friendly. Good job!

Ahmad is a great salesman I would go to him again I highly recommend him!

Ivan Mandapat, the service advisor was very polite courteous and helpful and thoroughly knows his work.

Great service and prices.

Always friendly and fast. Been coming here for 10 yrs.

Easy in and out with an appointment on a Saturday. Lots of (properly spaced) seating. There are vending machines if you didn't bring a beverage of your own. Same for tv. There are some on the wall if you aren't streaming. There is an open guest Wi-Fi. One star off: no loaners and they wash (but don't detail) your car. My door sills have water spots.

We had such a great car buying experience! We didn’t feel pressured into buying anything, and Our salesman, Tanner was exceptionally knowledgeable. We absolutely love our new car!

I have had consistently great service from Service Advisor Tim Phillis for years. I've had a Prius, Camry, and now a Highlander. He has always made my experience efficient and effective.

They don't want me to give them a bad review. So I won't tell you my experience here.

I paid $164 for a diagnosis about a noise in the rear of my car. They said it was just tightening of the due pension, noise is gone and all is fine. NOT!!!!!!! Noise is the same !! The service is expensive and not trustworthy!!

DO NOT GET YOUR CAR SERVICE HERE AFTER THE COMPLIMENTARY 2 YEAR SERVICE HAS BEEN EXPIRED. I CALLED THIS MORNING TO GET A PRICE QUOTE FOR A FULL SYNTHETIC OIL CHANGE AND I WAS TOLD IT WAS $70 AND SOME CHANGE. SO I TOLD THE SERVICE ADVISOR THAT I WILL CALL BACK TO SET UP THE APPOINTMENT BECAUSE I REALIZED I HAVE AN EXTENDED 3 FREE OIL CHANGE “RECEIPT” UNTIL 2023 THAT WAS GIVEN TO ME AS A PEACE OFFERING FROM THE RUDEST PERSON IN FINANCE DEPARTMENT, JOHNNY, WHO TRICKED ME WITH THE CONTRACT WHEN I PURCHASED MY CAR BACK IN 2018. I JUST NEEDED TO MAKE SURE I CAN FIND IT. I CALLED BACK AND SPOKE TO THE SAME SERVICE ADVISOR TO SET UP THE APPOINTMENT AND I MENTIONED TO HIM ABOUT THE “RECEIPT” FOR THE FREE OIL CHANGE. I ASKED HIM DO I NEED TO BRING IT WITH ME AS A PROOF WHEN I COME IN FOR MY APPOINTMENT, THEN HE TOLD ME, “NO YOU DON’T HAVE TO. I CAN PULL THAT ONE UP ON MY COMPUTER. WHATEVER YOU HAVE, WE SHOULD HAVE A COPY SAVED.” HE NEVER TOLD ME ANYTHING ABOUT IT WHEN I CALLED THE FIRST TIME. SOME OF THESE PEOPLE FROM THIS COMPANY ARE LIARS. I HOPE KARMA GETS THEM.

The quality of the service, the honesty of the staff and the professionalism provided to all customers! I truly appreciated everyone wearing mask and the attempt to keep us safe!

This is the best Dealership/Service I have had in ages. My appointment was early and soon so my recall work could get done. One part was not in so I will return, but am confident that Teddy will get me in ASAP and do a great job. Even the car wash was great! Thank you Toyota (AutoNation).

Went to buy my new car last week, I would say they provided me a super 5 star customer service, professional, friendly and passionate. It took us about 5 hours total to get it all done, and their sales person Mr.Katsuya Kanezaki ( he goes by KK), was so patient and he went through every detail with us. Cant appreciate more. Thank you KK! Btw, the car I bought was a used car, and the price was the best!

Highly recommended! We enjoyed the entire car buying experience. They didn't low-ball our 104k mile trade-in like other dealers did. Price for the new car was reasonable, they even showed us the invoice pricing. Many other dealers hide that, as if some sort of trade secret. Will definitely return when it's time to trade the wife's car in.

I had a great experience and out standing service very pleased with service advisor Teddy Margoosian

Roy in service was amazing! Quick and easy process to get my vehicle fixed under warranty.

My husband and I started going here because we assumed a Toyota dealership would give us the best service for our Toyotas. Each time we've gone, the aggressive sales-pitch mannerisms of their technicians has escalated. The straw that broke the camels back was when we took my husbands car in last weekend. He received a text message (on his personal cell phone) from someone (a human, not a bot) at the dealership asking if he'd be interested in trading in his car for an upgrade, completely unsolicited. When we took my car in the following weekend, I hadn't even made it off of the lot after dropping my car off before receiving both an email and a phone call from another human at the dealership asking me if I'd like to trade in my car for an upgrade. Neither of us consented to being solicited to like this. The entire experience felt like a high pressure sales situation and frankly, why car dealerships get such a bad reputation. We will not be bringing our cars back here and we discourage anyone we can from it.

My husband and I started going here because we assumed a Toyota dealership would give us the best service for our Toyotas. Each time we've gone, the aggressive sales-pitch mannerisms of their technicians has escalated. The straw that broke the camels back was when we took my husbands car in last weekend. He received a text message (on his personal cell phone) from someone (a human, not a bot) at the dealership asking if he'd be interested in trading in his car for an upgrade, completely unsolicited. When we took my car in the following weekend, I hadn't even made it off of the lot after dropping my car off before receiving both an email and a phone call from another human at the dealership asking me if I'd like to trade in my car for an upgrade. Neither of us consented to being solicited to like this. The entire experience felt like a high pressure sales situation and frankly, why car dealerships get such a bad reputation. We will not be bringing our cars back here and we discourage anyone we can from it.

A tire turns out to be a repeat victim of damage in the same place, so I had to have it replaced. The work was done in a reasonable amount of time, and I'm satisfied.

Ivan is always a pleasure to work with! Great service and explains things thoroughly.

Very professional

Went here for my first service on my 2016 Toyota Prius that was purchased through Carvana. I figured i should change out my fluids, considering the mystery of the service history on my new vehicle. I was helped by Ivanchris , who was extremely helpful, even gave me a heads up for future services that need to be done for my Prius. Very nice, polite, and a fellow Filipino.

Short story. The tires for my 2019 Camry were stolen and I bought new ones at Autonation Toyota. After picking the tires up and installing them on my car I drove to Autonation to let them program the TPMS (tire pressure monitor sensor). (Friday, 07/17) Almost 2 hrs later I got my car back, started driving home, but noticed some noise (click, click, click) coming from the front left tire every time I took my foot off the pedal. It felt like something is wrong and I decided to turn around. I talked to my service person David S. and told him about the noise and that I thought there might be something wrong or loose (I googled on my way back to the dealership and found a lot of reports from people with the same problem and they stated it was a loose tire). David S. immediately declined any kind of help. He told me that they never touched the tires and that they only programmed the TPMS into the computer of the car. Instead of checking my tires or asking a mechanic to check it he offered an appointment for Monday (07/20) to check the car. He also mentioned that it would be a new case because this issue had nothing to do with programming the TPMS. I asked him multiple times to check the tires of my car again because it felt like something was wrong but he declined and repeated several times that they did not touch my tires, but only programmed the TPMS. After getting no help from him I drove home slowly and decided to check my tires later in the afternoon. As I started with the front left tire I was shocked. I could move 4 of the 5 screws with my fingers without using a tool. Also, the screws on the other tires were sometimes a little firmer and sometimes a little looser. 1. He was lying into my face and treating me like an idiot by telling me that they didn't touch my tires. 2. Since I installed my tires they cannot know which sensor is in which tire and therefore they had to take the tires off the car and let the air out to get the specific number of the sensor. That's the reason why it took almost 2 hrs. Entering the numbers of 4 sensors into the system only takes 10-15 minutes. I am a rideshare driver and I am driving 200-250 miles a day. Think about driving around all weekend with a loose tire. David S. risked my life and the life of my customers by declining to check the tires. My first experience with Toyota Autonation was bad. This was the second and LAST experience and it was dangerous. I will never ever go there again!

Their service is great, especially dealing with Mr. Mark Guifoille - he is an excellent service advisor ! I always come to him for my service needs and he has always taken care of me and my family. I cannot Thanks You enough for his dedication and service commitment.

Until it is drilled into the minds of auto dealerships that the purchase process is brutally torturous and off putting they'll get one star. Only because zero stars is not an option.

the reason for my 4 star review, my service was one of the best it has been. But my disappointment comes from the confusion that Auto-nation has with other dealer ship. I bought a 2018 Toyota Tacoma from Auto-nation Nissan and i was told that i have to take my car to Auto-nation Toyota for all repair and service but when i have certain issues at Toyota i am told that i have to take my care to Nissan which then i will be told that they cant work on it because it has to go to Toyota. It is growing to be very frustrating with buying a car from Auto-nation and i would think that i should be able to take it to any Auto-nation since my warranty is through your company. I will keep it short on this review but it honestly is my biggest disappointment with Auto-nation and purchasing a car from them is no one knowing who i need to take my car to its always a problem when i bring my car in for service.

Excellent Service. Tim Phillis was an exceptional Service Manager.

Ivan is always helpful and friendly.

My service advisor was Kevin Grady and since the shuttle service is no longer available I had no way to get home with a projected wait time of 4-5 hours (having to sit in the waiting room wearing a mask, not even any coffee machines available now due to COVID, wish I had known that in advance!) I asked him if he could try to reduce the wait time since I knew I would be uncomfortable and I was out of there in 2 1/2 hours, everything completed including car wash! Don't know how he did it but I was very grateful! Excellent service, and thank you for acknowledging my needs, Kevin!

Tim Phillis, the representative for Autonation Toyota on Sahara and Steve Regazio, has always given us great customer service. He always looks out for our needs. We love his honesty!

Had an appointment at 7:15am was told by Mark Guilfoile that it would take 1 hour and half. It’s been 2 hours now and being told it’s going to take 45 more minutes. If I would have been TOLD the correct information I could of planned accordingly ( Mark told me the service would be quick when I checked-in ) Never coming back or making future purchases.

Recently went to Autonation Toyota in Las Vegas, I had a few different vehicles in mind to test drive. I wanted to drive a CH-R, Camry, Honda Accord and a Volkswagen GLI. I pull up to the Toyota dealership, excited to get my first glimpse inside the new Camry and I had to flag down a salesman, I’m standing by a dark blue CH-R limited which was first in the line, the salesman asked what I was looking for and I explained, anything would be better then the 2020 KIA Soul I currently have.. the salesman then said. “How much do you owe on your car” I told him and the first thing he said was, your going to be upside down, and then snidely commented, this won’t work, you won’t be able to get any financing. Mind you, has zero clue of my financial situation, no clue that I have a 820 credit score which I actively monitor. He had no clue that I own my own small business and already made 120,000.00 this year. I asked him to please get the keys for the CH-R I was standing by so I could start it and see the inside. He left, walked inside and a few minutes later had his hands in the air with the clicker, walked just close enough to unlock it and then disappeared inside. Didnt ever come back to talk to me, was never seen again. I am absolutely appalled! I am flabbergasted to have been treated with such absolute disrespect, this is something you imagine to happen at the rolls Royce or porche dealership (though, it shouldn’t happen anywhere) i will say, Christian Sanchez who ended up helping me, was a great salesman. Though I have ultimately decided, I will never purchase a vehicle from Autonation.. really sad considering this was a referral from my cousin who spent many years as sales manager for Autonation in Dallas Texas.. way to go guys!

DID NEEDED REPAIRS. REASONABLE COST. TOOK LONGER THAN FORECAST AND HAD TO CONTINUALLY CALL FOR UPDATES BUT THAT IS TYPICAL WITH DEALERS EXCEPT HONDA WEST

Great service

Best in Vegas...talk to Danny

I've been having my 2017 Tacoma 4x4 serviced every 5k miles at AutoNation Toyota Las Vegas since I purchased it new. I have always had a great experience. David Schurman always takes care of business in a timely manner and is very informative on what the service involves. They are always ready when arriving for appointments. I highly recommend these guys for your Toyota service needs!

Sevice was great, work done in a very timely fashion. Mike bighness as always was more than helpful and made sure everything was done. I would recommend auto nation Toyota to everyone

The Service center employees are always very attentive to my car's needs. Ivan Mandapat is a great service advisor.

As what appears to be the norm, based on five years experience of having my vehicle serviced at Auto Nation Toyota Las Vegas, it took 3 trips to the dealer to get a broken latch on my Tacoma fixed. What made this adventure different (and why I rated the 4 stars) than the past is my experience with my service writer, Mark Guilfoile . Generally speaking their service is not very good but Mark, took the time to explain to me why each delay was occurring worked with me on a more fair price for the service they did and took the time throughout the process of keeping me updated. In short their service leaves a lot to me desired but guys like Mark make the difference

Came today to Toyota looking for a new car. After about 10 min Ahmad was the one tomake sure if we had been helped. All I can say.. Amazing experience especially with Ahmad. We were there no joke 4 hours today. He was the most patient and attentive. Explained everything in detail answered all of our questions even if they were repeated. He made my mom and I extremely comfortable any thing we didnt understand he would explain to us even when we still didnt understand he tried to explain it to us in a different way. He is an extremely friendly person and never rushed us or pressured us to do anything. He let us take our time with everything. I can not begin to explain how happy my mom and I have been with this experience. On top of that every other employee are also really amazing and kind. If anyone is looking for a car dealership and an amazing experience... I HIGHLY RECOMMEND THIS PLACE and please please please look for Ahmad if he is available 😁

Wyatt Stopper very nice tried everything he could to not service my car after I made appointment for TPS sensor a ten minute job. He bombarded me with questions as if he were ADHD ran me in circles same questions repetitively denied I mad appointment and denied they the employee worked here I double checked and he was incorrect. A shot show.

They went back on the written deal made. Other Toyota dealerships in the area said they would and they did. Do not do business with this dealership.

Ivan at Toyota is amazing, he is honest and an asset to Toyota. I brought in my vehicle for service and made sure all of my concerns were addressed. I'm a happy Toyota driver thanks to people like Ivan.

I took in my car fro a recall and then decided last moniute to get my 10,000 mile service while there. Michael Bigness took care of it all...and I always look forward to my free carwash. Great service!

Eric was extremely helpful and informative. He answered all of my questions and went above and beyond to be as communicative as possible.

Took multiple trips to isolate a problem the lead mechanic, once consulted, was able to identify quickly. Surprised my wife was allowed to drive off the first time based on the screeching noise I heard.

Great customer service. Service took just over half the estimated time provided to me. Very good emphasis on COVID-19 protection. Joey Martinez is an exceptional service consultant. He is very knowledgeable, courteous, and always presents himself in a professional manner. He is an outstanding asset to the dealership. Thank you Joey!

Having moved to Vegas nearly a year ago, this was my first visit to Toyota for my Camrys care. Thank you Teddy for your attention to all the details, explanations, and expediting all that my car needed. I was treated respectfully by the Teller, and service men alike. I also appreciated having my car washed and brought to me. We'll see you in another 5,000 miles or so!

Exceptionally outstanding. Anytime, I am trying to do business with any individual or entities. I highly depends on the companies reviews. I was planning to get a car for a my daughter. I was checking the review on websites and read couple of very good review about AHMAD. Went there and I was looking for him. Met an Asian salesman and I asked him for Ahmad. First thing ; he told me was " Ahmad was just here and he is very good guy". I felt happy to hear that! I am not afraid of salesman but I hate when they try to sell you something that you don't want it !! Met Ahmad, very cool guy, told him that I am not buying now; just start shopping. His answer was unexpectedly unbelievable " I know buying a car and buying a house is not easy to make decision on spot". Though I told him that we are not buying now and just want to get some information about the cars, still took his time and enthusiastically showed us couple cars , explain the different between the used cars, warranties and the specials for the month. Came home and as we experienced other salesman in other dealerships on the same day. My wife decided to go back to Ahmad and buy car from him. Got a nice certified camry and definitely recommend my family and friend to see him if they are looking for a car. Thanks Ahmad for helping us.

I took my Toyota in for a recall and was told I would be 3.5 to 4 hours. They were finished in 2 Hrs 45 Minutes. Very friendly at the same time very professional

This is the place to go!! No hassels and we were in and out for a purchase of my Tacoma, Parker is the guy to see!

I dont believe that dealerships will always have the customers best intrest in mind when looking for a car. But when originally looking to lease a car my sales man was a tremendous help! So much so that it influenced my decision to purchase my lease. When the time came alot of the pressure of buying a car was nearly non existent .( sure not from the same sales man but still wasn't a bad experience). During the time of purchase due to my own mistake of not being prepared with certain questions did the process go 100% as planned NO. But its always easy to point the finger at someone else when things dont go as planned. Knowing that I had been the one at fault no doubt feeling frustrated about my purchase I decided to go back and educate myself. Ask and you shall receive. Shout out to Ceasar (not a salesman by the way) !!! Who like my original sales man was a tremendous help as well! After the initial frustration period of buying my lease I decided to go back and ask questions I should of in the purchasing procedure. he was a huge help and answered all my questions and even provided a little insight on my situation and even extra help and knowledge that could and would help with future purchases and of course more peace of mind with my current one. As always its always best to do your THOUROUGH !research before hand . And always come prepared with questions at hand . And the best part is this dealership unlike others I have experienced in the past ,are always willing to answer them and help you out beyond your expectation creating a great buyer/seller relationship. Where they are willing to help you out (in all departments some times you'll get the lemon but the good ones out weigh them so sometimes just ask for assistance from someone else. )with what ever your needs/concerns are as long as you adress them and do your due diligence.

Great service every time I need regular maintenance or repairs. My Highlander is an excellent vehicle and the service people keep it that way. Thanks!

I always have a great experience with the service department at AutoNation Toyota of Las Vegas. I especially like Kevin, he is always helpful in the deciding of which services I need to do right away, and which can wait. Being on a fixed income this helps me budget for the items that can wait. I also like that the car comes back so clean. Thanks to everyone at AutoNation Toyota Service department.

ALWAYS GREAT SERVICE

Service is great. In and out and on your way with your day. 🤙🏾

Service dept was absolutely honest. I asked them if my belt and pulleys had an issue because my last belt failed so quickly. They quoted me to check it out. Couple of hours later they call me and said previous owner put the belt on wrong and yours is good. Went to pick up the tab and they waived everything for me. This dealership makes other places a stealership.

Thanks for keeping my car well maintained.

Service was faster than expected. Was a little early and Mark G took care in a fast manner. Car was washed and put back together perfect.

Ivan was helpful with my car service!

Great Service, my Service Writer was Eric Morrison. He was very knowledgeable, answered all my questions and explained things I didn?t understand. Eric was professional and courteous. My car was repaired in a timely manner and I am very pleased.

Service adviser is very courteous. Make me feel comfortable when he is explaining the care for my car needs and what the future appointment looks like. His empecable knowledge of car maintenance makes me confident that my car will last very long.

Thank you! Toyota for helping out hen it is most needed.

Buying a car from AutoNation Toyota Las Vegas was one of the smoothest transactions ever! JP was very, very communicative and helpful from start to finish. We worked through details prior to me coming to the dealership so that everything was ready to go upon my arrival. Plus he's such a sweetheart and shared in my new car excitement! Kenny helped wrap everything up, get me a great rate and fine tune a warranty that worked best for me and my budget. I really cannot say enough good things about the team, dealership and my new car! Thank you JP and the whole AutoNation Toyota Las Vegas team!

I never take time to go online to post reviews BUT... I went to Toyota Autonation Las Vegas on Monday evening because I saw a good deal on an Hyundai Elantra 2019 online and needed a reliable gas saving car since I drive a lot for work and I already owned a 2016 Elantra which I liked... and Ahmad, the Toyota sales representative, worked with me to find the perfect car for my needs, in a very professional and friendly manner without being pushy and aggressive like most salesman out there trying to sell you something you don't like or need, from my experience. I'm very happy that Ahmad showed me the 2020 Toyota Corolla Hybrid (which I never thought about owning) because the car is simply amazing and perfect for my needs! I went looking for something I thought was the best option for me but thanks to Ahmad and his knowledge, he helped me get a sweet deal on an awesome (much better than the Elantra I was gonna buy), 2020 Toyota hybrid car! He answered all my questions, went over everything with me, was very patient making sure I was happy with my purchase and to get the best deal on my trade-in also. He definitely went above and beyond! It's a great feeling to leave a dealership with a great car knowing you weren't ripped off. Drove 8 hours yesterday and tank is still full! Basically the car will pay for itself since I'm already saving a ton on gas. Thank you for all your help, Ahmad! I love my new car and my pocket is happy too!!

Kevin Grady was such a big help when my prius was having trouble literally got it fixed real quick Big thanks to this awesome employee !

I am always impressed with the customer service I receive. Jonathan does a great job in the service department. I purchased a rav4 recently and John Becker and Kenny in finance were outstanding. They were very accommodating and explained the procedures in purchasing a vehicle that made me very comfortable. Giver them 5 stars.

Outstanding service

The process is very simple, the people very friendly and efficient. They pay more that any other company I tried. Their dealings are very fair. Teresa Abbott handle my transaction and did a great job. She stayed in touch through the process, had all the forms necessary when I arrived and drove me home after the purchase of the truck. If you want to sell your car and want to treated fairly, then you can't go wrong here!

Very Professional atmosphere, I was about number 15 in line when doors were opened at 7:00am and vehicles were pulled right into the Breeze way. I waited in line for about 5 min. to see my agent Kevin and as always he had me processed and out of there in another 5 min. I might of been there a total of 15 min. tops. In my business I don't have a lot of time to waste, service at this facility has always been Top Shelf. Big reason why I will continue to do service and refer here.

Always helpful and considerate! I've been bringing my truck here for service for over 10 years and beer had an issue. Will always come back even when I get another truck!

The excellent customer service I receive from my advisor Roy T., he is very knowledgeable in what he does, professional, caring welcoming customers to come back again.

The dealership feels a bit sterile, however the staff was very friendly

My visit at the toyota nation is a very great one good and fast service.. the guest waiting room has outstanding amenities.

Excellent Service and William goes the extra mile to make you feel your the only customer he has.

The service was great from beginning to end. All my issues were addressed. I want to commend the service department for what is in place due to the virus. Doing a great job.

Email sent to Wyatt Stoppard Toyota manager * Hi Mr Stoppard, my son Matthew is a student at UNLV, just started working as a lifeguard June 26 (yesterday) and drive 2001 Toyota Highlinder, the car air conditioner is not cooling. He asked me for an honest mechanic’s number, told him that the only place I trust is your mechanics at Toyota, told him to take the car there and see what they say ( his first time going by himself to a car shop). I made an appointment with Eric Morrison June 25 10:30am. The car was taken to the shop, my son was told that there was a big leak and offer him to change the condenser about $986-$1400, his car value about $1000 maybe. He was charged $197.98 If the mechanic and the service advisor new how big the problem was, they shouldn’t filled it up when it was going to leak all as soon he left the shop. Talking about honesty !! Please make it right. I’m sending you a couple of pics taken by my son when Eric showed him the problem. You’ll see the gas coming out. Thank you for reading, David G Wyatt Stoppard ( Manager) called back and said my son even got a discount. For getting screwed?? These are the Pics taken by my son before he left Toyota west

While I was there for a check of AC pressure, simple, the time involved was not long.

My service advisor was sensitive to my financial needs.

Service was as expected. My car is running great

I was not happy with previous services but this last one left a sour taste in my mouth. I will be going to another Toyota servicing location in the future. I was told the wait was anywhere from 1-11/2 hours but I was there for almost 3. There also is a particular technician I don’t like working with. I switched my appointment to another day to have someone else work with me. He stills gives my information over to him and states my appointment is with that technician even though I have an email confirmation with him. At the last servicing appointment prior to this it was recommended I change the cabin air filter and engine filter. I changed them myself a day before taking it in for regular servicing, inspection and oil change. When my vehicle was ready I noticed the filters marked in yellow as needing service. I asked the technician what it meant and he said that these needed replacement in the future. I told him it was impossible because I had changed them a day prior and if my vehicle was truly inspected they would see the filters were new. He had nothing to tell me and I left upset. This truly shows how this place is not truthful and doesn’t really inspect vehicles although they took 3 hours to service my vehicle.

great!

Ivan is the go to guy over here. Don't sell yourself short when it comes to service, go to Ivan and he will take care of you!

Excelente servicio muy amable el personal me encanta

First time visitor. Needed to get a factory recall addressed on my Scion. Amazing experience! Service Bay is HUGE! Enough service people to attend to each car without waiting forever. Joey and all the techs were super nice. No overpowering suggestive selling. Work was quick and thorough. They even did a free overall vehicle check to let me know if anything needed to be fixed even though I told them I take it elsewhere for maintenance. Would highly recommend this service shop! GREAT JOB!! 🙂

Ivan was very professional and helpful. He answered all of my questions and provided very great advice. Very happy with my overall experience and would definitely recommend AutoNation to friends and family!

Runs nice so far for having spark plugs replaced. Asked to have car washed, not a very good job. (Maybe was very hot outside)

I came to AutoNation Toyota dealership because my battery is my Avalon was bad because during the pandemic I haven’t been driving it. I had called and was going to put a new battery in the car for $200+. While checking in with service advisor Mikal Bigness, he told me that the battery was still under warranty and it could be replaced for free. He could have not told me that and installed the $200 battery that I had come to the dealership for. I was pleasantly pleased.

Always treat me fairly. Nice to bring my vehicle in with or without an appointment,

SUPERIOR SALES SERVICE.. Bought my car with my family. Found Ahmad an amazing salesman. He is way behind a being salesman. Very professional not only with us as customer but with other salesmen too as I was watching his behavior. I was under wrong impression about car salesmanship !!

Fast service. Place is clean.

I went with my sister to buy her a new camry met Ahmad. He explain the special for the certified camry. Ended up buying a certified camry with a reasonable please a very low mileage.

Our Service Writer , Ivan M., located at Autonation Toyota on Sahara Ave., is excellent to work with. He's very professional and efficient. thank you

I'm so glad to have received excellent service while getting my 1st Maintenance at Toyota AutoNation Service Dept. Mark / Service Manager was very professional, friendly, and tentative. The car was received clean and ready to go in a timely manner. Thanks to all the staff team members who provided an excellent experience.

Took too long for oil change and rotation of tires. Took about 3 hours. Otherwise fine. Helpful service manager Michael.

Very efficient, courteous and professional. Always go to AutoNation for service.

Excelente servicio.

It's so easy to take your car here but I always make my appointment online before going. The staff is friendly with emphasis on great customer service. Nice area with TV and WiFi to sit and wait for your car. The place is clean and well organized.

great customer service.

The BEST Toyota service dept in town. I was actually listened to by my service advisor about an issue hard to diagnose. Jonathan set up a meeting with myself and a technician so I could show him the problems I was having. My issue is still in the middle of being resolved, as it has a lot of layers. No doubt they have done right, when I was lied to so much by Centennial Toyota when purchasing my car.

I feel sorry what was happen in my appointment... I am scheduling physically for investigation of my car engine and taking appointment but when I came on that time he reclined the argument to stay one more night due to reckless sales person representative .... please u don’t need to go their

Mark Guifoule, Is amazing the best of the best always suggesting the best for my car.

great service

Jose Jimenez is the one and only reason that I keep a Toyota in the family. He is honest , diligent and extremely pleasant.

I've purchased a 4runner and leased a Tundra from this company. When I leased the Tundra I traded in a Tacoma. Just recently saw an add for a 4 door SR Tacoma 4WD on the Toyota website for lease at $209 / month. Went to test drive and they told me they were not participating in the Toyota advertising. Hmm They then jumped the price up to $320 on the quote. That's 50%. On the same ad the TRD package if advertised at $289. Not sure what they could have possibly added to an SR for it to cost more than a base TRD. Really left feeling jerked around. My loyalties are no longer with this brand.

My service manager Michael is very knowledgeable and friendly. The staff are great.

Great experience. Tim always does an excellent job with customer service.

Took my car in for routine maintenance care. My service advisor, Kevin, is efficient, professional, and has great customer service skills. I recommend this dealership if you can get Kevin as your auto advisor!

Efran helped me buy car here. It was my first time buying and he didn't pressure me or make me feel uncomfortable about buying at all. He was very patient and kind. Later, I had to do some services on my car and Kevin Grady was the man. He helped me get everything done quickly, and they did a great job fixing the scratches on my car. Customer service is amazing here!

Purchased my 2015 Prius at the Sahara Las Vegas Auto Nation and have William as my service guy for that long. Always satisfied and does a great job.

Mike Bigness always makes sure I am taken care of.

Thank you for all your help. It's always helpful to know that when we need YOU, you'll be there for us.

Eric got me in and out quickly and was very courteous.

I love AutoNation Toyota fast and friendly service everytime!

Bad on communication. Had to call twice to see if my car was ready for pick from service. They told me that my service guy was gonna give me a call back. Never called me back until 2 days later. It should've taken at max a day to service my car

Ivan is the Best Service rep ever! Always professional and thorough. In the 5 1/2 years I’ve had my Toyota RAV4 I have never had any issues with the service that has been provided through the Autonation Toyota service department! Best experience always!

Bad on communication. Had to call twice to see if my car was ready for pick from service. They told me that my service guy was gonna give me a call back. Never called me back until 2 days later. It should've taken at max a day to service my car

very professional and most especially, honest the facility is clean, unfortunately because of the pandemic, no coffee

Car brought in on Monday and diagnosed. Replacement REBUILT alternator arrived Tuesday and found defective. Replacement part did not arrive on Wednesday. Replacement Part did not arrive on Thursday. Replacement part did arrive on Friday. Repair completed.

Their service is fantastic

My car needed an oil change, they took care of my car, and did a great job.

Great service, will never cheat you or sell you something you don't need,

This review is for the service department and I want to give a Thumbs up 👍for Ivan Mandapat and crew who assisted us on installing the Auto Engine start remote. Ivan is very straight forward and knowledgeable with the parts, operation and is very accommodating with all the questions we have in mind. If you guys need any assistance with the service department on this Dealership we highly recommend Ivan.

Michael in the service department has impeccable customer service. Fast and thorough detailed explanation of what?s done or required.

I would like to extend my gratitude to Kevin Griddle at the service desk he was amazing in dealing with my warranty company, I know he went an extra mile to get my cost paid by my insurance he also provided excellent service! Thank you Kevin? you?re awesome thanks for all your help!!

They are efficient and honest with what you need and with what can wait a wee bit. They have a beautiful facility and keep it VERY clean. The Service Advisor Kevin Grady made my morning by listening and then ensuring I got to work on time. KUDOS to the whole team. Susan S.

Quick service on required schedule maintenance service. Clean facilities.

A Big Shout out to Tim Phillis. After having poor and or rude service at a couple of other dealerships in the valley, I have found my new Toyota home. Tim researched prior service on my Tundra and told me about services that I need to do in the upcoming future. He also told me about issues that the previous dealership just ignored. Very professional staff. Very clean facility.Thank you Tim Phillis I will be back. And for anyone out there needing service on your Toyota be sure to see Tim at Autonation Toyota of Las Vegas

If you need your vehicle serviced, Ivan is the go-to-guy!!!

Always good service at Autonation. Tim Phillis does great job.

My experience on 5/29/2020 was excellent. My cars service was completed ahead of the amount of time it would take to complete. Tim treated me great and is an excellent service advisor.

Super nice service department employees! Will definitely utilize their dealership in the future

This has been my dealership of choice for many years. The staff is always friendly ..Tim and Kevin from the service department are always professional and very helpful.

Everyone here is friendly and the customer services at this location is excellent!

Ivan is an excellent service representative. He is highly conscientious and very responsible. I trust him and how he prioritizes what needs to be done with my vehicle. Thanks Ivan.

Great service and turnaround. Customer service was excellent.

Tim is my guy! He?s the best. Alway?s looking out for our 4Runner like it was his.

I only purchased by truck here because of Tanner M. This gentlemen is very knowledgeable, is responsive, willing to assist, and goes above and beyond. More salesman in the valley can learn a couple of things from him. The sales manager, which I have forgotten his name, was very respectful and patient when deciding to purchase additional products. You folks stayed late to accomodate my needs, without being jerks. Seriously, I'd drive all the way across town anytime to purchase a Toyota with Tanner again.

Awesome services from cavin and to those people who take care of my car

I received a recall notice from Toyota concerning the airbags on my 2016 Corolla. I arranged with the nearest Toyota dealership (Auto Nation) and made an appointment. They were very efficient in receiving both me and my car. The service manager David Schuerman had all my car's info and even noticed a prior service notice for my car. He scheduled both services to be completed. They promptly notified me in a call when the service was complete. Everything was quick and painless. Great service.

service writer Kevin Grady rocks!!

Great customer service. Fast service. Friendly employees.

I highly recommend AutoNation for their service. Big shout out to Kevin Grady, he took care of all my car service needs, he was very professional. I would definitely schedule my next car service with him again.

Mark was my service manager in the service department. His service was remarkable. I scheduled a appointment to bring my car in thinking I needed a break job and a replacement of my air conditioner blower. After the inspection of both Mark informed me that it was not necessary to replace my brakes at this time. And on top of that much to my amazement the blower did not need replacing. It only needed to be cleaned out. Then much to my surprise I was told that service was Complimentary. Wow! that's unheard of these days. Thank you so much Mark and Autonation Toyota! I'll be back 😊

Roy is always awesome to work with. Best service rep we?ve been working with for a while.

Mark was my technician, super professional, friendly, and helpful!

My service provider Ivan is very professional and cares about his customers!!! He is the reason I keep going back!!!

Great service clean would use them again when in town

Car check engine light was on with VSC and Trac Off warnings displayed. Also front hood would not stay open due to broken strut. Replacing gas cap fixed VSC/Trac Off problem. Front hood strut replaced and CV boot replaced.

Great service. Jose was very knowledgeable! Helped me w all inquiries and planned future repairs.

Service was prompt and I was impressed on how clean the service area was.

I alway come here to service my car. My advisor Joey Martinez is super nice and accommodating and makes sure to explain everything to me so I can understand. Keep up the good work...

Jose was really nice and helpful..He was very attentive and took good care of me..

The service was very good. My service advisor, Michael Bigness is so nice and very accommodating. Keep it up and more power to your company/center.

Another excellent experience! Michael Bigness again was a huge help!

In a time of uncertainty, I appreciate that they are taking social distancing very seriously!

My service representative Mark Guilfoile always takes great care of me and is an asset to Toyota

I came here for service of my Toyota Avalon,, my service advisor is Ivan M. and as usual he is very helpful and spends time explaining everything,, good job!!!

Excellent service department.

Service sucks salesman suck manager suck

Service technician does everything he can to help me take care of my car.

My car and I were both well cared for. Plus the service writer Kevin, and the technician were very accommodating when I returned to get thing out of the car while it was being serviced.

Ivan did a wonderful job. Very helpful. Explained everything to me.

the appointment was fast, one hour of less, free in vehicle sanitation, no free drinks or donuts. William Lima always helpful, kind, always knows my name and greets me even before I get out of the car. He is my favorite to go to for help and service.

Toyota on W Sahara was totally pro. Disinfected both vehicles. Staff was friendly and most wore mask as me and my wife also wore. Both trucks oil changed and washed in an hour. Been to this dealership before. Always professional.

Great service. Went out of his Wayt the extra mile

Great Service and quite fast and efficient too. Mike Bigness my service advisor did his job very professionally.

My service advisor, Ivan Mandapat did his usual great job.

Excellent service , good customer service, kind , helpful

Its my second time coming here and again outstanding service! Ivan is very helpful. I like that he is straight forward and honest with my car diagnostics. Theo who did the repairs of my car did an excellent job! I would definitely recommend others to have their car fix here. Thank you for your excellent service.

I love my Toyota Prius and I love their service department.

Service was quick and hassle free. Ivan was great and helpful

These guys are friendly and assisted me and explained everything to me i would highly recommend them!

Ivan Mandapat was my service advisor, he was really welcoming and helpful to all customers, If i didnt understand anything he tried his best to put it in perspective in a way to make me understand the exact service they will be performing on my car. I give him a 10 out of 10 if possible.

Outstanding service! Made an appointment, service was done on time and performed in the time frame supplied.

As always Mike Bigness, is truly a professional. He always is straight forward, tells you the price and is even trying to get maintenance completed slightly ahead of schedule so you don't have to come back in a few weeks or months. I would only trust my truck to Mike!

Quick and accurate service. Provided added service of sanitization and wash.

Mark Guilfoile is always a pleasure to work with and very on top of his game. I will continue to go back to him in the future as long as the service provided is satisfactory with AutoNation.

William is outstanding. The repair was quick and I love the free shuttle. William told what?s needed to be repair soon.

Quick and efficient. Checked recalled items. No issues

Had a recall appointment for my corolla. Everyone was pretty nice. Customer Service was good. Went back to the service department after they had called me to let me know my car was ready for pick up (which was about 1 1/2 hours- pretty quick) went back to my car to find that someone had stolen my hand sanitizer lol I mean I guess someone desperately needed it in a time like this.

Mark G.. was so kind ..i was in and out of there fast.

professional courteous in and out in less than an hour

Service done quickly and they gave me a ride to my work and then came and picked me up when work was finished...great job thanks

As always great service provided. My service provider Tim always shows attention to detail.

Good service . Manager address the issue at once and service fast

Auto nation Toyota is one of the best place to buy a car everyone there is so friendly and make the car buying process easy and stress free

The service advisor, Kevin Grady did an excellent job on communicating with me during the entire process of having my new 2020 Toyota Camry running again (It would not start and had a system malfunction error on the computer). I appreciate the efficiency of the process because I had to be a work the next day. I would recommend Auto Nation on West Sahara to anyone looking to purchase a vehicle or have repairs down to one.

Only can repeat the above. However, Mark in customer service deserves 10 stars.

Jose and his team are highly skilled professionals. Jose listens to my concerns and has his team check them out. He reviews the results and makes recommendations for servicing and/or repairs. Jose listens to me.

Jose and his team are highly skilled professionals. Jose listens to my concerns and has his team check them out. He reviews the results and makes recommendations for servicing and/or repairs. Jose listens to me.

The salesman was great to deal with. The finance guy was obnoxious and stretched credibility with his sales pitch for service plans etc. He left us not trusting the dealer. We had a problem with the car when we first got home and were very disappointed with the dealer response. We ere very exasperated before we got it resolved.

Ivan at Sahara has helped me multiple times and always informs me what my vehicle needs. He makes sure my vehicle is up to date with service. They are very accommodating with water, coffee, plus a huge sitting area to get some work done. Go to them for your needs!

I trust AutoNation Toyota Las Vegas and bring my car only there ! They take great care of me every single time

I love getting helped from Ivan at the Sahara location. He acknowledges everything that my car needs and gets it done. I always get it back at a reasonable time. Thank you Ivan for a great experience.

Fast friendly sevice. Time spent there was perfect.

I recommend the buying experience and the service experience. Both are wonderful.

Great experience and service provided. Kevin was awesome.

Ivan is my favorite service person, I had other people help me but Ivan always makes me feel like family. He is very knowledgeable, I trust his recommendations.

Could use a better internet and WiFi . Kevin has been nothing but amazing, he should be promoted for all his hard work.

Awesome! David assisted from start to end. The main reason I continue coming back is the customer service provided by David Schuerman!

I bought a cpo 2018 camry one week there. Please do not expect the salesperson giving you good recommendations and relevant knowledge for the car, do not expect the cpo is ready-to-go with all NECESSARY parts. I still need to go back again and again to get the parts. Toyota is a great brand, but not this dealer.Try to avoid it.

Tim Phillis and his crew are top notch professionals!

service representative knows what my car needed.

Went in for my 8 am appointment for a coolant flush and tire rotation, 2 and a half hours later I was a little annoyed so I got up and politely mentioned to my service person who immediately got right on it and I was out of there in 10 minutes with 10 percent off my bill, and they always do stuff like that.

The service for maintaining my 2019 Camry is Great. Tim Philips is the person I have been going to for years. He is very good and personable. Previously I have had my 2008 Avalon and my 2013 Venza serviced there and Tim has been the one I rely on to get my car maintained. Donna

to expensive 416 for a key 😏

Love working with Marc Guidfoyle. He is always on top of everything

I didn’t even meet the service agent, Mark G, that I had an appointment with originally until the end when he snatched the work order out of my hand. Someone else checked me in and told me, “that he will be with me in a second.” But, was not. I brought my car in for my “warranty maintenance” and issue with the driver’s side seat is NOT locking properly, is still Not Working Properly. Mark hands me a work order, and then rudely tells me to wait, “not even in the right place.” I’m the customer and I was treated like an employee that didn’t know the process or something. I didn’t get explanation on what was done to the car, Nothing. I still do Not know what’s going on. Is this how they treat people under warranty? This is becoming my biggest regret. Someone can please reach out to me. I would gladly take this down. I want my driver seat properly fixed, I’m Still under warranty.

I didn?t even meet the service agent, Mark G, that I had an appointment with originally until the end when he snatched the work order out of my hand. Someone else checked me in and told me, ?that he will be with me in a second.? But, was not. I brought my car in for my ?warranty maintenance? and issue with the driver?s side seat is NOT locking properly, is still Not Working Properly. Mark hands me a work order, and then rudely tells me to wait, ?not even in the right place.? I?m the customer and I was treated like an employee that didn?t know the process or something. I didn?t get explanation on what was done to the car, Nothing. I still do Not know what?s going on. Is this how they treat people under warranty? This is becoming my biggest regret.

Auto Nation Toyota is the best whether you?re buying or getting you?re car service. Staff are very friendly and helpful. Recommend to see Bob in internet sales for buying you?re car and William Lima as service advisor. Those two are customer oriented , knowledgeable, good communicator, and always put customers first..

Profesianalism, Hospirality, Respectful,Honesty

The finance dept here is dishonest. I purchased a VPP (extended warranty) when I bought my used vehicle here. A few days later I decided it was not needed and went back to fill out paperwork to cancel warranty. I was told it would be sent in within a few days and takes 8 weeks for a refund to auto loan. Well I waited 8 weeks and nothing was ever sent. My texts, emails and calls went unanswered. I got the phone number from the warranty company to cancel VPP myself. If you canceled products sold to you by finance manager and never were refunded heres what you need to know. Call Autonation Shared Service Center at (972)501-7400. Tell them what happened and make sure you have a copy of your paperwork to cancel product. They will expedite refund and send it to your lender to credit the vehicle loan. I got my refund within 3 weeks of calling them. Good luck! I wont ever set foot back on Autonation Toyotas lot!

I got very good price for Toyota Camry SE 2019 . Very good service .AAAAA

Supervisor Mark provide awesome service!!! Thank you very much!!! Super professional attitude

Joey is friendly and approachable. He got good customer service

Great customer service! I am always treated like someone important. Service is fast and friendly

Roy Tranfiguracion our Service Agent is the BEST EVER!!

Needed to purchase a vehicle that would be retrofit with equipment to aid a member of the family. They were kind, courteous and helpful. We had a new car with new after equipment within a week

Ivan, Was my service advisor. He was very friendly and very Knowledgeable on what needs to be done on my highlander. I recommend him if you need any assistance on your car. Thanks, James A.

Great friendly staff, knowledgeable and easy to communicate.

Wonderful customer service from Kevin while getting my oil changed on my can. He was very helpful and listened well. The service area is clean. I?ll definitely be back!

The Parts and Service department are really responsive to customer needs. I called to see if Toyota Nation had running boards that would fit my 2020 4Runner. The parts guy said that they did and transferred me to Joey Martinez. I told Joey that I would like to look at what they had the following day and I would come in early. The next morning I met with Joey, he showed me what was available. Then very quickly he got me a loaner car and in a couple of hours the job was done. Right price and right now. Wow. Oh, that was on Joey's day off.....customer service!!

Thank You Ivan Great Customer Service Does his Job Really Well Always Making Sure Your Toyota is running Perfect

Great Customer Service Ivan.Really Makes Sure Your Car is Running Perfectly.Thank You Ivan

Convenient place and nice people with lots selections of vehicles new oor used

Good customer service specially Mr. Ivan for helping get a price quote for my sienna van.

Easy to make an appointment and seervice was done promptly.

Jonathan, my service advisor, was extremely polite and helpful. He was able to answer all of my questions. I have always received excellent service at AutoNation. Granted I had an 8 am appointment, I was in and out very quickly. I highly recommend AutoNation Toyota.

Great service! Mechanic was thorough and Roy the service advisor was awesome!!

VERY PLEASANT EXPERIENCE AND WAS THROUGHLY SATISFIED WITH THE REPAIRS. CUSTOMER SERVICE WAS AN A GREETED AND EXPLANATION OF REPAIRS,TIME IT TOOK AND PRICE OF REPAIRS.

Sandy was great to work with! Very responsive to my questions, pleasant & easy to work with. Above & beyond!

Jose is very professional and efficient. Great service and very trustworthy

Autonation Toyota in Las Vegas, Sahara is awesome, they go through every details of your car that need to be service.

Ahmad Reshad and Alecs were very helpful. Ahmad is very knowledgeable and very patient in explaining the process to us.

They went above and beyond.

the people and the service was excellent

Ivan was very thorough. He answered all my questions. My 2013 Rav 4 is well taken care of.

I recommend for anyone who would like to have their car serviced to go look for Ivan Mandapat. He has taken care of my car ever since I started going in for maintenance services. The best service manager!

Things. Many things. Very many things.

Kevin was kind and courteous. I had a transmission problem which I was not expecting and he was able to keep my cost as low as possible and I was able to get a rental for free. Very personable service and I would highly recommend their services.

AutoNation Toyota Las Vegas is very good.

van is my service writer and I really enjoy the customer service he gives. He is always smiling and very helpful in keeping my cost down and tells me exactly what I am paying for. This is my first Toyota and Ivan has helped me from day one. Good job Ivan. I give AutoNation Toyota a 10!

The salesmen in this car shop are all very good, like Oleg. Especially KK. He has a strong professional knowledge, and very enthusiastic and patient to tell me the performance of the car and how to use it.I am very grateful to him.

Jose is a Outstanding Service Advisor. I trust him, so when he recommends a service, I will get it done. I my truck is 15 years old, and I still bring it to the dealership. Service cost might be lower outside, but trust is more important.

service has always been done well.

Great service for a non appointment walkin. Polite, efficient and thorough. *****

I recommend Ivan M. For your service needs. Very helpful and courteous.

I have always had great service. My service writer David Schuerman is always on it and 1st class!

I had been looking for a new vehicle for about a year. After multiple test drives, I decided that the 2020 4Runner was the best choice for me. My old vehicle was a 4wd truck and the 4Runner is also 4wd. Clean lines, with good safety features and navigation added to the appeal. The purchase process was a bit cumbersome in the finance office (particularly since I was paying cash), but we muddled through and completed the action. I have been pleased with the vehicle's performance, mileage, handling, and information displays. The only shortfalls in the vehicle are lack of a proximity warning for vehicles in blind spots and turn signal displays on the external rear view mirrors.

If you give them a bad review they try and embarrass you or harass you for the review. I gave them a bad review. I called two days in a row and didn?t get any help in the service depart. Micheal the service rep said I burned him wit( bad review when I finally got serviced. He spoke very loud so others could hear it. Very poor customer skills. If you get a bad rating you need to get better. Not complain of a bad review. Nobody wants to buy a new car and get bad service. I don?t and won?t anymore.

Staff were friendly , courteous and as usual my advisor remained customer service his priority. Car was done on time and washed., also running excellent . Advisor William Lima has gone thru with me checklist, thanked me for coming to Autonation for service and answer my questions. Highly recommend William to anyone that goes to AutoNation Toyota.

Thanks so much for the fantastic service as always Joey Martinez you the best!!!

Service Department is well equipped, and quality work attest to well trained technicians. My service advisor Jose Jimenez has attended to me since I moved to Las Vegas. He is very professional and knowledgeable. The scheduling and checking in is very efficient. The waiting room is equipped with amenities that make any customer comfortable.

Mark Gillfolie and the rest of the service department have done a wonderful job in customer service and servicing my vehicles On a numerous occasions. And I would recommend them to everyone.

This dealership is always professional. Tim, Zain and Kevin are always courteous and honest. Although it's sometimes cheaper to go to a smaller shop, you can't always put a price on quality service so I often use this dealership anyway.

Happy they had shuttle service. Made it a lot easier

Jose is always great to deal with and repairs are always done on time.

Their Service Advisor Mark Guifoyle is great. He's been working there for years, and I have always felt he is trustworthy.

Kevin was very kind and informative when I arrived for the first time at Automation dealership. He explained to me all that service was doing to my Camry. I would recommend Autonation to my family and friends and I look forward to seeing Kevin for my next service. Thank you Patti Morse

I will not take my Camry to anywhere but this dealership. They know my car and have the right people working on it. The facility is EXCELLENT.....clean with comfortable chairs. Also, coffee and donuts are available with the local paper and wifi on hand. Service is the key and it is EXCELLENT. My agent was ERIC, seemed knowledgeable and was very polite. Costs are not cheap but you pay for the best. Only concern was cost of Battery was a bit high. I could have gone and got it myself but they do all the work, disposing and if I have a problem I know where to go. Hope this helps. Richard

It took forever to get my flat tire repaired. Almost 3 hours to get my tire repaired.

If you buy a used vehicle at this place, do yourself a favor and make sure they provide a hard copy of the smog certificate that they are required by Nevada law to do. I spent two and half hours at the local DMV waiting to register the vehicle and was told the smog certificate was not valid. The DMV rep told me the vehicle had been tested over three months prior to me purchasing the car and that it expired five days before I bought the car. Wasted an afternoon at the DMV and now I have to return and wait all over again.

great service friendly and so very helpful

I took my car in for a routine maintenance service and my advisor Jonathan Lobos greeted me promptly. He pulled up my car history and highlighted all the things I needed. He advised me on the things I needed and a recall that I was not aware of. He was polite, personable, and knowledgeable about the toyota products. Great experience overall.

David Schuerman was awesome as usual. If all your reps are as helpful as he was, you have an excellent team!

William Lima is an outstanding service rep. He is very helpful and friendly. He went above and beyond to help us and service my car in a timely manner. He is the reason I will continue to go back to Autonation. Thanks William Tipton and Eleanor Leish

Excellent overall experience Steve T went above and beyond

Very helpful costumer service name Ivan Mandapat

Best service! Mark G is absolutely the best......literally one of the reasons for next car being another Highlander. He is professional, on time, great at communication, unmatched when it comes to service level.

Very pleasant. Nice waiting room, very informed service advisor.

I went in to buy a new Corolla. We looked at their inventory, I chose the one I liked. Took a test drive. I used the Costco program so their was no haggling. Financing took no time at all. It was fast I would say in and out in an hour and a half total.

Great service department! They always let you know in advance what needs or not to be done.

they dont push you to buy when you're just looking to have your car serviced.

Went in because I needed a new vehicle after an auto accident. Whole process was quick and easy. Sandy M took care of me. Showed me all the bells and whistles for the RAV4 I wanted. Great car, great service, and great overall experience.

The Service Adviser by the name of David, a fine young man, was very accommodating and respectful, the service was great and my waiting period was shorter than I expected, all these contributed to my overall satisfaction.

Excellent service. Ivan was great to work with. The facilities were very nice.

Thank you to Tim Phillis and the service team at Las Vegas Toyota Nation for always providing prompt, honest and thorough care.

David Schuerman from Toyota Service was great. I would highly recommend him as your service guy when you get your vehicle repair or serviced.

Our service agent was super. He searched for he best pricing. He was courteous as always. So, why was my overall rating 4 instead of 5. It?s because of George, the shuttle driver. George is a very aggressive driver. Frequently exceeding the speed limits, taking turns too fast as well as going over speed bumps too fast which results in passengers being jarred. I truly felt unsafe with George behind the wheel. I miss the driver I had in the past. I?m sorry I?ve forgotten his name. He was a much better and pleasant driver.

Took my 2002 Rav4 in for its oil change and 6 month checkup. Jose reminded it it was time for powersteering service and transmission oil change. Service was completed and I was on my way in a couple hours. All the staff is friendly and available to answer any questions I have. Thanks Toyota.

I?m very pleased with the service and help provided by all the employees of Toyota and especially Tim Phillip who is my advisor for more than ten years.

Ivan Mandapat is an excellent employee, very knowledgeable and helpful. He was very thorough in explaining what needs to be done to my car. Thank you for an awesome experience.

Joey Martinez has excellent customer service skills. He looks you in the eye when speaking to you and communicates effectively. He is great at following up on things. There have been times he has needed to follow up with a phone call to me and he has never dropped the ball once. Pretty impressive since clearly I am not the only one he is taking care of. I like the fact he smiles alot it shows me a working woman myself he likes his job and is being treated well at his own place of employment. A happy employee is always noticed in my book. I must day this in closing who ever hired him picked a top notch winner. Thank you

It shouldn't take 2 hours to do an oil change. Overtime I've come in for service with an appointment it takes over 2 hours.

My Toyota truck is running very well. I bring my vehicle in every 5,000 miles and receive optimum service from the entire crew. Especially Kevin Grady, my advisor. He is friendly, and very knowledgeable. I always look forward to coming in,knowing I will be treated well and professionally. Thanks Kevin and others who always take care of me!

Have only had good experiences here thanks to Ivan. I would definitely recommend this location to family and friends.

Great service and a great service and sales team RoyT in service takes great care of me

Friendly dealership and I had a great experience. Candido helped me out with fantastic service. Cesar Ramos, the Manager there, was Amazing and everything was perfect. Thank you so much.

Super customer service !!!! Super customer service !!!! Super customer service !!!!

Strait gangsters . Beware . sneaky, over priced . old school Vegas style frauds. The most expensive Toyota dealer in the southwest. Take your lawyer and a cop with you .

What a great young sales guy 👏🏼👏🏼👏🏼👏🏼👌🏻 Luis Giro was so good not pushing on anything and got me exactly what I was looking for 😀🙏🏼👏🏼👏🏼🙏🏼

Roy was excellent and has good customer service. Toyota nation fixed replaced the tires with no charge. Good service

the service department is great. Everyone is very efficient. and Tim Phillis is the best!!!

they quickly corrected the factory recall on my car

Had such a great experience at this Toyota dealership. They got me in and out in a timely manner. Thank you

Very good service and great location l would recommend to everyone

My guy Alex helped me out when I purchased my Toyota Tacoma. Took me out to the lot and brought out the specific vehicle I wanted to look at and test drive. Zero pressure to get me to buy the vehicle. He was there to help me more then anything else and to answer any of my questions that I had. Would recommend Alex if you go in to purchase a new vehicle.

I went in for a air bag recall for my car. The process was ok, but I was really upset when the guy told me he would give me a call when the car would be ready. I waited about 3 hours, and decided to go ask since he had not called. They told me my car was ready an hour and half ago. I was so upset.

-Good Quality SUV’s and Cars... -Excellent Customer Service.. -Excellent Job on Maintenance Service..

I went in for a air bag recall for my car. The process was ok, but I was really upset when the guy told me he would give me a call when the car would be ready. I waited about 3 hours, and decided to go ask since he had not called. They told me my car was ready an hour and half ago. I was so upset.

Great dealership friendly and clean. Well organized

Mr. Roy Transfiguracion did an excellent Service to my Rav4 XLE..2018...Good Customer Service ..He deserves to be Awarded .. Thank you ..

My sales experience with Tanner Massanari was simply excellent! It had been 19 years (!) since I bought my last Toyota Avalon, and I was a little out of practice in buying a new car. He was straightforward, helpful, friendly, and professional in guiding me through the process. Customer service is alive and well at AutoNation Toyota! Well done, Tanner!

Ivan Mandapat is a great! He is always pleasant, great attitude and provide excellent Service.

First time at this location. Joey Martinez went above and beyond!

The sales person was the most honest person I had dealt in my car buying years David Leiva ;look for him . He is all about customer satisfaction. Buying a car thru him gives the buyers a sense of security , trust a piece of mind; I?m telling you go see him . He will make your car dream come thru .

we are planning to canvas for a vihicle.. and we end up buying one... Luis assist us all the way ... thank you so much Luis for everything

Excellent service. Never had any issues with customer service every time I bring my truck in for service

Kevin Brady who is our service maintenance guy is always pleasant and friendly, which makes the customer feel at ease right from the start. He is upfront but not pushy, if something needs to be done. This makes our visit to TOYOTA Autonation pleasant. The mechanics and other service people are all very nice. We highly recommend TOYOTA AutoNation and please ask for Kevin Brady if you need an appointment for service.

Appointment was easy to schedule online. Staff as always was polite and courteous as well as punctual. Work was completed in a timely manner and car wash was included. The technician reviewed all work with me and informed me of what to expect with the next service visit. I have another dealership much closer to my home, but have consistently had good experiences With AutoNation Toyota.

Member service of David is excellent, reasonable prices.

Excellent service they provide in this dealership, eversince, we really like Toyota cars

Had my car service for brakes and changed oil. As usual my advisor William Lima was professional, courteous, friendly, good sense of humor, and have treated me very well for the past 6 years . It?s always a pleasant day for me dealing with him about my car service whatever needed to get it maintained. I highly recommend him to anyone and I will always recommend Autonation and William Lima as a advisor. To him it?s customer first attitude does make my day.

Good Job ! I know what I want n sale man really helpful. Took me only 2 hours to complete the buying new car.

My representative was amazing. I never felt pressured or rushed to make a decision. It honestly didnt even feel like he was selling anything to me. He made sure I was comfortable with the financials before moving to the next step. Very polite and honestly treated us with respect the entire time.

Love AutoNation Toyota in Vegas. Bought my car from this location and JONATHAN was helping me with details about car. Best service ever! I came back for oil change and the service department was great. My second visit here and KEVIN was the one who helped me. I love how people here greet me and treat me well. I feel so welcomed here and glad I got my car from them. WORTH IT!

Great service department!

AutoNation in Las Vegas is the best service I ever have. Everybody here does a great job always take care of the customers. I am always happy every time I come here. My second visit was treated so well.

Joey greeted me when I came into the facility and immediately started to provide me with Information on what needed to be done for my 20K Service and exactly what it wound cost and how long it would take. He was very professional in every way. He got my vehicle completed ahead of his estimated time. It was my first experience with AutoNation and I would Highly Recommend the Dealership to anyone.

Ivan is awesome. He is a real people person and very professional.

Great service.. Mr. Ivan helped me and giving me the information about my car.

Mr. Mark Guilfoile did an excellent service , one reason I kept on coming back to Toyota AutoNation for my car care and maintenance. Plus the free coffee and donuts and spacious and clean reception and waiting room helps . Keep up the good job Toyota.

Service department is awesome and William always treats me great!

As always the customer service here is exceptionally well. The work on My car was completed in the scheduled time frame.

Truthfully I go every 10,000 to get my car overall checked up here. It seems to be the only honest place in town. Mark was my service advisor and really no bull sales ...just great service and his customer service and who ever I deal with on the sahara is what brought be back in addition to the honest car repair

Outstanding buying experience. No pressure sales person.

Mark Guilfoile is great. He gets what you need done as quick as possible and keeps you well inform of your vehicles needs.

I am very happy with the service of my 2014 Rav4. Service advisor Joey Martinez was very pleasant and helpful.

Everyone was so helpful. The minute I walked in the door someone was there to offer help. An unusual happening for me at all other dealers. The sales rep that I had has been most helpful and I would recommend her to anyone.

GREAT SERVICE AND ON TIME EASY IN AND OUT .I WAS VERY IMPRESSED WITH THE SERVICE WRITER HE TOLD ME IT WOULD TAKE AN HOUR AND SURE THING IT WAS READY AND WASHED AND I LOVE MY TACOMA TRUCK. I WOULD RECOMMEND THIS DEALERSHIP TO ALL OF MY FRIENDS ,I HAVE BOUGHT MANY CARS AND TRUCKS FROM THIS PLACE AND ALWAYS BEEN HAPPY WITH THEM.

After such an appalling experience with Sean at Centennial Toyota Services, and AutoNation Toyota on Sahara, I feel responsible to share said experience to ensure incoming customers are vigilant of false information the service representatives will try to sell you. I had purchased new wheels and tires for my Tacoma. With those new wheels and tires, I also purchased new tire pressure sensors so I did not have to remove the ones in my stock tires. When you get new tire pressure sensors, or change the stock tires onto a different compatible Toyota vehicle, you need to get them programmed so that they are in sync with the vehicle. When they are not, this causes a light on your dash to read “Check tire pressure monitoring system”. Before you go to either Centennial Toyota or AutoNation Toyota on Sahara, be aware that the process to get these sensors programmed is easy and does not require removing the wheel from the tires; it does not even require taking the wheel off the vehicle at all. Sean didn’t seem to know this, and instead of inquiring about the matter, he went on to tell me that there is no such thing as getting them programmed. Sean said if that light came on, it meant the sensor was broken. I then told him about the stock tires, that I put on another Tacoma of mine, that had fully functional TPS (tire pressure sensor) on them. I informed him that the Tacoma read the same message once those tires were put on, due to them not being programmed to be synced to that specific vehicle. It was only then he said he would take a look at my vehicle. Not even 10 minutes later, he told me that there are no sensors in the tires, which I knew was false. I then went to AutoNation Toyota to see if they were knowledgeable of how to go about programming the sensors. Unfortunately they were just as bad, if not worse, in this process. The representative not only quoted me a higher price than what I was quoted with Sean at Centennial Toyota, but he also tried to tell me that they needed to remove the tires off my vehicle, and then remove the wheel from the tire to get these TPS activated. After being fed false information and assisted by ignorant associates, I finally went to my family mechanic who did this simple task in less than 7 minutes, without removing a single thing from my vehicle. The price my mechanic quoted me was also drastically cheaper than what both Toyota locations quoted me. I ask that Toyota please train their staff in a more effective manner, and that service representatives take the initiative to ask about matters they are unsure of, rather than let their ignorance over-charge and misinform customers.

Joey is awesome! Thanks Joey...you goofy guy!!! Always good natured and polite no matter how b*tchy I get. Keep that smile going

The process of buying a car stresses me out, we walked on to the lot and were greeted by Jury. He pointed us in the right direction and let us look around. When we were ready we found him and he showed us the car and told us about the features. We took a test drive and decided to see what he could do. The process was not stressful at all. Then we met with Kenny in finance, he also did a wonderful job. I am very pleased with my purchase and experience.

Do not buy any warranty. They talk you up on how warranty will save you money and help a lot but when it comes down to it. It?s a waste of money

Excellent service, excellent customer service , excellent everything

Mark Guifoile at AutoNation has the best customer service I have come across. I am never disappointed win I bring my car in for service