Recent Reviews from AutoNation Toyota Las Vegas

I normally let bad experiences roll off my back and learn from them but this one stung! My husband and I went in beginning of June ‘18 to trade in our Camry for an older Sienna. We’re expecting our 4th child soon and needed a larger vehicle and smaller car payment. Our sales guy (Raymond Pace) was very patient and helpful with us from the start. He was quick to call us back and made us feel like we were a priority even though we were a small sale for him I’m sure. (Entire loan less than $10,000 out the door.) The trade in didn’t work out but we got the van we wanted and are very happy with it so far. Where they failed was in their finance department. We dealt with Kenny. Initially, he was friendly and helpful. We naively went with their GAP insurance not knowing what a rip off it was at the time. (That was a lesson learned!) Our biggest issue was we wanted to use our local lender. (We live an hour outside Vegas.) We had a pre-approval letter when we went in. We were told by Kenny our local lender may change their original offer due to year & cost of vehicle but he could go through Wells Fargo instead. He specifically told us he would let us know if that was the case. This was on a Friday and he said he would get back to us on Monday. We left feeling satisfied and optimistic. Monday rolls around and no call from Kenny. Our local lender called us and said they hadn’t received anything from Toyota. I called and left a message with Kenny but no return call. When we reached out to Raymond, we got an immediate response and were told it may take a few days. I got one call from Kenny while I was driving on Wednesday. We agreed to talk again in 15 min. I called back 3 times that day and left messages, but no response. Next time I finally got a call from Kenny was the end of the week. He told me he wanted to send our loan to Wells Fargo because our local lender was asking for a down payment. We had been working closely with our local lender and preferred going through with them despite the small down payment they were asking. I told Kenny that as of that morning our local lender still had no info from them and to hold off sending our loan to Wells Fargo because we wanted to work with our local lender. I told him I’d call him right back. I immediately got ahold of my local lender and they finally had the info but then I couldn’t get ahold of Kenny AGAIN! I had to get his mobile number from Raymond to finally reach him! He bluntly said he had already sent our loan to Wells Fargo and they had accepted it. Too bad too sad, basically! He said we’d have to contact his manager (Aaron) from then on. I immediately called Aaron who seemed understanding and explained we could just transfer our loan from Wells Fargo to our lender. A complete hassle for us, but fixable so I tried to shrug off all this headache. But Aaron was wrong. Wells Fargo accepted the loan on different terms than our local lender so now our local lender would no longer be able to accept the loan to be transferred over. My call to Aaron about this new development was (surprise) never returned. We were basically not worth their time for a simple call back from Kenny or Aaron. Probably because they got their measly amount of money from a pregnant public school teacher on a budget. Legally, I still don’t understand how they had the right to choose our lender. Especially when Kenny specifically told us he would contact us if our local lender initially denied us (He never did) and I specifically told Kenny over the phone to hold off on sending our loan to Wells Fargo. Well, lesson learned guys! Thanks for having no class for a meager, but hard working customer. We’ll be sure to take our humble business elsewhere from now on!

Amanda Ramos [Bowler, Grant ES] Jun 26, 2018

Amanda Stratton Ramos Jun 25, 2018

Well, I had an 815 oil change appointment, and I wanted a two other things looked at. I talk to the service manager and he looked up the records on the vehicle and found what I had talked about and he said he would get it in and get it handled. After the first two hours of waiting I went back up to the service manager and asked him about how much longer it would be. He said at the mechanic had clocked in and was working on my vehicle. Now this is an oil change and check a clicking noise and one switch for the sunroof. Two hours seems like a great deal of time for this. After the next hour and a half went by I went back up to find out what was going on and he said he would go check. A little bit later he took me out to my vehicle said that the switch was covered under my warranty and they would have the part by tomorrow. He said the clicking noise came from my brake pads which at 65,000 miles we’re about due to be replaced. This clicking noise started directly after I had some transmission work done on a factory recall back into thousand 13. I was also told at that time but it was the brake pads and nothing else but we had said to them why don’t you fix it and they had just said not to worry about it. So we have put up with this clicking noise for the past four years or so. So at the foreign a half hour mark they give me a rental car for the night. Now the rental car is covered under my warranty so it is not a gift from Toyota . So just a little dissatisfied that it took four hours of my time waiting at the dealership to finally get a rental car to go home. I kind of have this feeling that if you show up 20 minutes early for your appointment that your car should roll him at the appointed time to get the service work done and a complete oil change with whatever else they do should not take more than an hour. To check out the clicking and the switch should not take more than 30 minutes each. So it two hours I should’ve known exactly what was going on and should’ve been handed a rental car and let me be on my way. Four hoursSeems way too excessive and quite a waste of my time

Enoch Russell Freels Jr Jun 19, 2018

I Have been getting my cars serviced here for over 11 years and I really miss the old service guys like Manny, now gone. I got a new guy yesterday Roy T. He was not very enthusiastic about helping me. I told him that it was the first visit for a two year old Toyota RAV4 I had recently purchased and that I would like to get the routine maintenance done and have it checked out and scheduled for any future work it might need. Well, the first thing he did was try and sell me a set of new tires. I told him I would think about it. Then I told him that my wife and I were going to be in the waiting room while they serviced my car. That was the last I saw of Roy for four hours. Even when they're busy it has never taken me more than an hour or so to get a routine service on a car in your shop. After waiting for what we thought was too long, on a couple of occasions, I tried to find him and he was always missing from his desk. I'm almost 80 and my wife is almost 70 and the long wait was really getting to us. We went out again after about four hours and saw Roy and what I guess was the whole service staff laughing as they came out of a meeting room. When we confronted him about the wait he said that he had paged me and called me on the phone. It must have been my home phone because he did not have my cell number. We told him we did not hear a page and he was not bothered nor impressed by our claim. He did not even say he was sorry. He handed us our paperwork and pointed us in the direction of the cashier. Like he could not wait to get rid of us. If he paged me I did not hear him. In all the years I have been going there for car service no one ever paged me. Number one at my age I don't hear so well and number two the waiting room was noisy yesterday with two TVs on and a bunch of little kids playing around. What used to happen was when the mechanics had had a chance to check the car out my service guy would come and find me in the waiting room and discuss any needed repairs and/or recommendations. Then when the car was finished they would come and get me in the waiting room and escort me to the cashier and we would discuss any last minute information about the day's service work or future needs. Roy did none of this. He basically let two old folks languish in the waiting room for hours while he totally forgot us. Then when I got home and had a chance to look at my copies of the paperwork there was a whole page of needed work and recommendations coming to $1,000.00 not counting the $900.00 plus tires quote, which I can get cheaper elsewhere. Roy had not mentioned or discussed any of the suggested follow up work with me. I will come back to AutoNation Toyota because I'm a creature of habit, but I will never use Roy as my Service Tech again.

Chuck Williams May 9, 2018

This was the worse experience I've ever encountered in all my years of driving and taking my car to get serviced. The customer service agent took my car at 7:30AM on Friday August 11th 2017 and gave me a call around 930 stating the noise that I'm hearing in my car is coming from a coin or coins that was on the side inside panel of the driver side. I thought it was a joke, however he was being serious, in fact l, they even wrote it on the invoice. I recorded a video of the noise which is clearly not a coin and it is clearly something wrong with the vehicle, however the only thing he told me is if I hear it again to bring it in immediately when I hear that noise. Also I told him about my speaker in the front left driver side explain to him that it fades in and out and a statics quite often. He said that everything came back fine after they ran test. Lastly as I was waiting for my car in the waiting area it took them literally 45 minutes to bring me my car. Eventually someone seen is waiting for 45 minutes and asked if I was waiting on my car which I told him yes and he went back to find my car and couldn't find it he then walked back to me and asked for my paperwork so he could ask the agent named Ivan that was assisting me where my car was located. I will never come back here again and I am very upset that I purchased this brand new Toyota that I am now stuck with. On a good note the customer care director Dwayne was very polite and professional and he did offer his apologies on behalf of the wait and he also advised me that if I do hear the noise to immediately bring it in and call him and he will personally drive with me so we can hear the noise PS. Today is Monday August 14 2017. I recorded that noice coming from the front left side of my NEW CAR everyday since Friday August 11. I have to call out of work again just to retake my car again and let them listen to each one of my videos to listen to the noise that's coming from my car. I also recorded my panel showing them that there are NO COINS in the panel to blame it on this time.

Kev Wilson Aug 14, 2017

I had a HORRIBLE car dealer and his name is EUGENE LEWIS. I bought a car here two weeks ago and Eugene asked me 3times why I am single and spoke about how available he is on test drive of car. So every time he asked me why I am single, I changed the subject back to the car and he kept getting mad because I changed subject to car and he kept giving me a mean glare while on the test drive of vehicle. Eugene also showed me some video(at 1st I thought it was gonna be a video about a car) of a nude woman shaking her butt which I thought was creepy and weird for him to show me a video like that. Eugene is very unprofessional. He also seems to have an anger problem, he yelled at me to make a left turn after he had already told me to drive straight to end of dealership. So, I eventually had to find a new car dealer(by the name of Khairull Nawab) from here to purchase car and he was helpful and Khairull was very professional(Eugene should learn from him how to be professional). Also, Eugene told me there is a Lincoln for sale, then right after he said that, he says,"oh, that's right,you don't like big things." Then he said that 2more times. So I think Eugene is [non-permissible content removed]. Instead of him saying,"you don't like big cars," he says,"you don't like big things 3times." So, Eugene never had any intentions of selling me the Lincoln considering I told him I'm going to purchase the Toyota because it is a small vehicle. As I was on phone, Eugene told me to hurry up and that I am taking up his time, so that's when I got new car dealer by the name of Khairull to purchase car from. I told the General Manager Nick Delecce about how rude Eugene Lewis was to me, and Nick said he sent Eugene home the next day and gave him a warning and that he knows what video I am talking about that Eugene showed me(I guess Eugene shows that video of a naked woman to his coworkers also). I think Eugene got part of commission from me purchasing this car since he was listed as salemen#1 and Khairull was listed as #2. I'm surprised Eugene is still allowed to work for Toyota after treating me so rude(I think Eugene treated me rude because it was obvious I was NOT interested in him, and because I just wanted to speak about car, and because I am a female who came to buy car by myself, I don't think he would have treated a male that way). So any females reading this should not buy a car from Eugene Lewis(description of Eugene/he is medium build to heavy set/short/bald head/African American).

JPcarbuyer Jun 1, 2017

Just left this place tonight. Went in for a used car for our 16 old daughter. The first car was an absolute piece of junk and totally disgustingly dirty gross. We decided on an Acura MDX and gave the sales gal (Gina) the okay. We sat at her desk for at least 30 minutes and finally got 3-4 forms to sign. We were not needing financing for this purchase, so I started to write a check when she showed me the total. I was immediately told not to fill the check out yet and I had to do this with the finance department. Hmmm....finance department when I am writing a check...why? So, Gina moved us to the waiting area of the "finance department" and asked for us to take a seat and someone would be with us in a few minutes. After at least 20 minutes Gina came by again and we told her that the "finance" better hurry up because we have a family dinner to attend and they are running out of time. We again reminder her that we don't need financing and I just need to give them my check. What in the world could take this long being that they are not doing finance documents? Gina went into the finance managers office and told him that we needed to hurry the process. He told her that he would do whatever possible to expedite the process. For the 15 minutes before Gina asked and the 10 minutes after this finance manager (Carlos) was literally not doing anything in his office and was doing nothing more than pulling an alfa male maneuver by showing us who was in control by making us wait. Carlos then got up from his desk and walked out of his office, closed his door and walked right by us without saying a word or acknowledging us or how much longer it would be. We could see Carlos walking around the building doing what appeared to be nothing. My wife then got up and asked a different finance manager if someone could finish this deal and get us out the the door. This gentlemen was very nice and professional He immediately jumped up and went over to Carlos and told him he needed to finish our paperwork. Carlos then proceeded to another office and started talking with other people and could care less that we needed to leave. I then told my wife that we were leaving and we stopped by Gina's desk to tell her that we were leaving and if they wanted to finish this tomorrow they could give us a call. Honestly, I have never been treated with so little respect and unprofessionalism. Carlos really thought he was something special and could play the power card with us. I am a business owner and I guarantee you that if Carlos worked for me today then he would be looking for a new job tonight. 100% unacceptable! I felt bad for Gina she earned this sale and her jack*** finance manager really messed this one up for her. If you visit this store you might want to prepare yourself for the typical and dreaded car purchasing experience. They have taken the negotiating out of the deal but everything else in the experience is awful. It should never take over an hour for me to hand you a check. A willing buyer and someone that is supposed to be selling something, but they still have it in their genes to play games and drag the process out for ever - what a waste of time today and a huge disappointment. Lastly, even after getting upset and walking out of the building, they did not have one person call and apologize. If this were my business the General Manager or myself would have called right away and apologized for our mistakes and incompetency. Not a peep from anyone! This tells me that they really do not care the customer and they will just hope another person walks through the door tomorrow that they can play the game with.

Leo P Dec 31, 2016

I flew in on 10/14/16 because Autonation had the car I wanted at the best price. I was lucky enough to get Greg Verrett as my salesperson. I was assured that my flight would be reimbursed and that I would get it in writing. I put my down payment (which was never processed), but the car was waiting for me when I got there. After the test-drive, I decided to buy it and paid it in full and signed the paperwork with Carlos Burger. I didn't notice that all the paperwork was dated 10/04/16 and they did not give me a receipt reflecting my payment credited in full (I gave them a bank cashier's check and credit card that was processed); they refused to give me the Title as they said they would and said it would be sent to my local DMV. They forgot to give me the temporary license as well, so Greg asked me to come back and put it on the window; his manager, Wizel, had forged my signature on the paperwork. Worse, after 100 miles or so out of Las Vegas, the check-engine light goes on and stayed on for the next 1,700 miles of highway driving. It was a scary ride, given there were limited stops in the barren deserts of Northern Nevada and I had to stop more at unexpected places. The dealer in Seattle was able to determine that the wrong air filter was put in (not part of the warranty). Given that I had paperwork that Autonation recently put in the air filter. I spoke with Greg who apologized for the problem and agreed to have me send the bill. He worked tirelessly to get my reimbursement for the airplane ticket (as Wizel promised) and the diagnostic due to the wrong air filter. Wizel and Burger never responded to calls or emails after the sale and were the worst professionals I have ever dealt with. I wondered if their unprofessionalism was systemic to Autonation. Burger had not submitted the sale to the Title clerk, a week after the sale, and only then because I spoke to the Title Manager who had to track the paperwork down. I don't know if Greg Verrett is the exception or Wizel or Burger are, but Autonation needs more "Gators" (Greg's nickname) and less Weasels and Burgers if they want to further improve ratings and growth. I would only recommend this dealer, if they worked with Greg Verrett (and others like him).

DrivingSolo Nov 12, 2016

Too bad you can't give negative stars. Would take them to small claims court but I've done that with others and it simply isn't worth the time and effort in Las Vegas. Though it is still on the table It started with a contract to REPAIR the A/C (the whole A/C regardless of what needed replaced) on my Prius by replacing the evaporator for ~$1700 which I had earlier paid THEM to diagnose. I know the tricks of replacing stuff until something works and then charging the customer for each part as "breaking", so I always make sure the contract specifies "FIX", not replace repeatedly at my expense. A little high compared to others, but Toyota is the only one who will touch it due to the special equipment required, and they had to remove the dashboard. Got it back in 10 days instead of the promised 2 days, since they supposedly had to order parts (which most places over-night), with A/C apparently working on a Friday and called them on Tuesday (They were closed on Mon. due to a holiday) that it lasted about 12 hours and was broken again. Took it in Wednesday and they said the condenser was now broken and that we had waited too long for the repair warranty (apparently only 3 non-working days or less) before notifying them. Both parts do not typically break at the same time and the Federal law says they are not allowed to let it to leave the repair shop with a leak so they are due a fine to the Feds which I will be notifying them of. They kept the car and said they would order the part while I decided if I wanted it repaired for an ADDITIONAL $700. I called the next day or 2 days later to tell them I would not be having it repaired there and they said it was already done (without my repair permission order signed), come pay and pick it up. BTW, I'm leaving out all the hassle with loaner cars not being available and all the lying about repair reps and managers ALL being "on vacation" when I call and not returning calls. Finally went to pick it up and paid the ransom to keep from having to pay rental car fees (they don't have their own loaners, they rent them from Enterprise car rental.) The air now finally worked acceptably, but the dash LED display now shows temp intermittently, the MPG misreads as 99.9 MPG and a shudder in the steering due to a prior recall which had been fixed now occurs again. They obviously did purposeful malicious damage for giving them a hassle. Our previously friendly repair rep person whom we paid $2400 for A/C repair has not returned at least the last 5 calls. Called the local news action people, but they said they can't do anything since we already paid for it (we had to or would have had to pay $50 a day for a cruddy rental car THEY arranged as a loaner.)

Mike M Jul 16, 2016

I have owned my Toyota Avalon for a month. Loaded gas on Sunday afternoon and went shopping in the mall for an hour with my son. When I walked back to my car my gas was leaking from the bottom of my car. It was 117 degrees and I had to call security and wait to make sure that no one would throw their lit cigarette on the exposed fuel on the ground. I waited for it to stop leaking and drove it home. And had the god awful smell coming through the air vents. Got home and when I parked the car the gas was still leaking. I called Toyota care and had the car towed. I was told to lie to the tow truck driver because they would not take it to dealership if the gas was leaking. They brought it Toyota Sahara. I did not get a call until 4:30 on on Monday afternoon. I was told it was my fault for the overflow of the fuel. I was told that there were several appointments ahead of me that's why I had to wait for my case to be dealt with. I told my sales representative all my concerns and he passed it on the GM Nick of Toyota and did not call me until Tuesday morning. I was at work and did not receive his call and called him at 2:30 pm and was gone for the day. I had to call him Wednesday afternoon and when I got a hold of him all he could tell me was the car is in good condition and not to worry. Was not empathetic at all with my fears and concerns. I went to claim my car and spoke to the service manager Randall and he said the same thing. It was my fault for overflowing the fuel tank. He was not aware of my dilemma. He understood my concern but still did not make me feel secure about owning this car. For me, this is totally unacceptable! My life and my sons life could have been compromised and the blame was all one me! No concern what so ever with the safety of their customers. I guess once they have your business they don't give a damn about what happens next!! I have owned a Camry for 4 years and I have never encountered this problem. I but a brand new Avalon limited for 42k and after a month I have this problem with 1k on my Odometer. This will be my last investment with Toyota!!! Customer satisfaction ends once you walk out the door!!!

Katrina Ojeda Jun 29, 2016

Never never again will I do business here. Purchased a new vehicle, February 24. Paid in full. No loan, no nothing. I purchased my vehicle here after an extended search of hundreds of dealers for a specific model and options. This was the only one. I drove 7 hours to Las Vegas for this vehicle. Before leaving with my new vehicle, Sales Manager Dave Little gave me his business card and included his personal cell phone number and told me to text him if I have any questions. Three days after purchase, I discovered that I was charged for three after-market/dealer installed accessories. Only one of these was actually installed. I immediately called my salesperson, John Bekker, and notified him of this. He said he'll have to figure out what happened and get back to me. Two days later, Mr. Bekker calls and says he's not really sure what happened but he'll work on getting a refund check to me. ($598 worth of nonexistent accessories.) Since February 24, I have had to call Mr. Bekker, Sales Manager Dave Little, and AutoNation twice a week for the last NINE weeks trying to get my refund. Every time I have called, I have had to leave voice mail messages or I got excuses for someone else not doing their job... I have even left messages for Rob Fernandez (I was told he is a manager here, I have no other info on him). I actually thought this was going to be resolved this week after a phone conversation with Mr. Little on Tuesday, April 26. Mr. Little informed me that he was having a check cut that day and would send it out overnight. During that conversation, I had requested Mr. Little send me the tracking number. By about 7:30pm that evening, I had not heard from Mr. Little and I had no tracking number. I texted him asking for that number. Mr. Little responded that he left work to pick up his granddaughter and did not get the check sent out. On Wednesday, April 25, Mr. Nick DeLeece calls me. He states he is the General Manager. Initially Mr. DeLeece apologized and stated he would mail out a check today and that I should have it in a few days. I advised Mr. DeLeece that regular USPS was unacceptable due to how long this had already been drug out. I advised him he needed to send the check to me via overnight mail and I want the tracking number by this evening. Mr. DeLeece hesitated and sounded like he either had me on speaker phone or was talking to someone else in the room. I am still unsure of his exact response to my demand of overnight mail. I then reiterated that I want the check sent out today, over night, and that I want the tracking number sent to me by either email, text, or phone call. Mr. DeLeece never clearly stated that he would do this. Lastly, as part of my written sales contract, I was to receive a bottle of color-matched touch-up paint for my new vehicle. As of today, April 25, I have not received it... UPDATE: Mr. DeLeece has called with a tracking number. However, he did not ship it out overnight as requested. (During this conversation, Mr. DeLeece admitted that none of his staff had advised him of this situation that has been going on for nine weeks.) I'll update when the check is received.

W Merritt Apr 27, 2016

We spent about 2 weeks looking to lease 2 sedans. We considered a few different brands (Toyota, Hyundai, Mazda, Nissan, Ford) and visited or contacted a few dealerships in Vegas. We had either very average experiences or downright very bad experiences and we were very discouraged by the sales tactics, huge lack of transparency and rudeness (especially from Findlay Toyota in Henderson). And then a miracle happened: AutoNation Toyota and in particular their exceptional Internet Sales Manager, Mr. Steven Tenwick. Steven was the first (and only) Sales Manager who was willing to email us official quotes for both purchasing and leasing a car. This approach definitely stood out form the rest. We exchanged a few emails, he provided us with discounts (and updated quotes every time we changed the options on the vehicles). We also spoke on the phone a couple of times to verify details. Both the phone calls and the quotes were transparent and the emails were very prompt. We picked 2 specific cars (Camry) and then visited AutoNation Toyota on a Saturday afternoon. Upon arrival Steven showed us the 2 vehicles, which he had set aside on a separate parking lot of the dealership. We loved one of the cars and for the second we asked to see 2 other colors. Steven quickly found the 2 other vehicles (while we waited in the air conditioned showroom) and brought them for us to see. We then made the final decision and proceeded with the paperwork. The whole process took about 3 hours, partly because we decided on a different car and partly because we spent a lot of time reading the fine print on the paperwork and asking a lot of questions. Steven was very patient and answered all of our questions. It is also possible to do most of the paperwork ahead of time by email and just going to the dealership to pick up the car, and now that I know how exceptional Steven Tenwick is, I would have no reservations about doing it that way. The dealership itself is a very pleasant space, looks recently renovated and it is just the right size, not too big and not too small. At the end of the process the 2 Toyota Camry were washed and waiting for us in a lighted, glass enclosed bay where we could admire them and explore them. Steven explained some details about the cars, the keys, the warranty and then he made sure that we knew all the vehicle controls. And then we were on our way, with 2 new cars and the most perfect car leasing experience that we could have imagined. Within a couple of days we also received emails with web links to useful Toyota websites and an enquiry form Steven about how things were going with both cars. Thank you, Steven Tenwick, for making this such an unexpectedly pleasant and truly exceptional experience from start to finish!

MissPhD Oct 17, 2015

Horrible service! I brought my 2014 Toyota Camry Hybrid in for its 20k factory maintenance one morning before work. As soon as I parked in the service receiving area, I'm promptly greeted. I'm glad because I was new to the Las Vegas area so I wasn't too confident about the setting of this dealership. It's bigger than ones I've been to in Michigan where I'm originally from. My car keys were received and I was quickly assigned to a service advisor. Good start there. First complaint is about time. I was late for my appointment at 7:15 am so I didn't get with my service advisor (Hugo was his name) until approximately 7:40 am. We went through the first round of paperwork really quick and Hugo estimated it would take 45 minutes to an hour. Completely fine with me since that was the time I usually heard anyway. Then he directed me to the waiting area. LONGEST WAIT I'VE EVER HAD just to get a factory maintenance done on my car!!! I was literally falling asleep. I started playing games on my phone to kill some time. I even started working from the dealership since I was late to work from waiting so long. By the time I got on my tablet to work, it's about 9:30 am. People were being called left and right to get their cars. A lady arrived after me and left before me. You've gotta be kidding me! I'm finally called to get my car. Hugo brings out a couple more papers for me to sign. He didn't say anything so I assumed every thing went well and my car's condition was good. After checking to see if I owed the dealership anything, I went outside to wait for my car. Second complaint is the common sense to inform. I'm not as car savvy. Where I'm from, service advisors always explained things to ensure me that my vehicle wasn't going to die in the middle of the road or something. It took about another 15 minutes for them to fetch my car. At that rate, I just wanted to get to work. I remember checking the clock at that time and it was 10:15 am. So while I sat there waiting for my car, I looked through the paper I received from Hugo. I saw two red check marks that signified immediate attention required. I asked the closest worker and he said that my service advisor was supposed to explain that to me. YOU'VE GOT TO BE KIDDING ME FOR REAL!!! I went back in and Hugo was not at his desk. I approached two other service advisors and before they could explain, Hugo returned to his desk. He explained that the two red check marks required immediate attention in my next factory maintenance and gave me an estimate of how much it would cost to fix the two red check marks. I do not expect to return to this dealership for my next vehicle maintenance. I don't know how much AutoNation Toyota pays their service advisors and auto mechanics, but they need serious improvements. I'd think that Toyota dealer at that size would not have these problems. Don't waste your time at this dealership. Their rating is only good for their sales, not because of their service.

Jong Castillo Aug 6, 2015

Jong Castillo Aug 5, 2015

We had a horrible "almost" car buying experience here at AutoNation Toyota Las Vegas. We traveled from another state to purchase a vehicle that was on the lot here. We were made aware of the availability of the vehicle by a sales representative over the phone. We had our financing in place prior to making the trip to Las Vegas and had already agreed on a purchase price with the dealership. We also made arrangements, prior to visiting the dealership, to trade in the vehicle we had been driving. We knew traveling down there that the dealership was waiting for the vehicle to be inspected and cleared, and that this would need to happen prior to taking the vehicle out for a test drive. Well, despite the dealerships hopes and explanation that the vehicle would clear quickly, the vehicle never did clear. We actually extended our time, and expenses, in Las Vegas by an extra day in hopes that the vehicle would clear and that we would finally be able to take it out for a drive. Well, the vehicle NEVER cleared and this was due to problems with the financing arrangements between the dealership and the vehicle's previous owner. Apparently the previous owner did not provide all of the necessary financial documents and therefore was forced to give back the vehicle he purchased from them and take back his trade-in, which was the vehicle we were there waiting around to buy. I would think that any dealership would ensure that a vehicle they are discussing the particulars about over the phone, with a potential customer, would make sure that vehicle is actually available to be purchased. This vehicle was the perfect car at the perfect price for our family. Our thought is that paperwork may have gotten messed up when the trade in happened and the price we were quoted was actually a lot lower than they intended it to be. If this was the case, although the dealership indicated differently, maybe they never intended the sale to go through with us and were just taking us for a ride. I will not ever take the 'gamble' of considering the purchase of another vehicle from this dealership!!

Lori Dillon Jun 5, 2015

Called and book an appointment with Chuck Griffin at the serice department to diagnose my car check engine light and rough idle. He told me to bring it in as soon as possible, but I told him the earliest time i could bring it in is at 1pm. I also told him that this car was my only form of transportation and if it was ok if I waited for it. He said it's ok but it's going to take awhile to diagnose the whole car. Though out the whole time I was on the phone with this guy his tone of voice was cocky and unprofessional. Got to the service station at 1:10 pm and I told the assistant service manager that I had an appointment with Chuck at 1pm. Service manager told me Chuck was at lunch. He then proceeded to write up the service order and told me Chuck would call me when my car is ready. I went to get some lunch and came back around 2pm. Looked around the service bays to see if they had started work on my car but it was nowhere to be seen. Around 3:15pm I walked outside to the back and saw that they were pulling my car into the service bay from the back parking lot. At around 4:45pm I got a call from Chuck saying that he needed my car overnight. I told him I couldn't and he went on to say that the assistant manager told him I was leaving my car there (not waiting for it). I said to Chuck that he never asked if I was leaving my car there. Then abruptly hang up the phone on me. As I was about to enter the service desk from the garage area Chuck started walking out. I told him I was Zack and he continue to walk past me to the service bay where my car was. Telling me in a high tone of voice that he had to tell the mechanic to halt everything on my car. After that I went to his desk and asked him what happened next, should I bring back tomorrow morning? Chuck started to have an attitude and said that he needed the car overnight to have some cold start testing in the morning. I told him I couldn't leave it overnight. He said I had wasted their time and he had told me on the phone that he might needed my car to stay overnight. I argue that he had never told me that. Then he tell me to go outside to the garage area and I wait for my car. At the end, I did not have to pay for the incomplete diagnostics. But this guy is so rude and unprofessional to be a service adviser. I should have read other google reviews on this company service department before bringing my car in to be serviced. (I wasted their time? More like they wasted my time!)

Zack Vo May 6, 2014

I requested information from the internet sales manager about a car I had seen advertised here on cars.com and on the Autonation website. The sales manager emailed me back with the same information I had seen on the website. I requested to test drive the said vehicle and made an appointment for the following day. When I arrived for my appointment, I was told that the vehicle was actually not on the lot and available for test drive. I was also told that the price quote I'd seen online and received via my email correspondence would probably not hold once the car returned from the mechanic. It was "one of those too good to be true" deals, I was told. Though I felt I had been lured to the dealership under false pretense, I had driven completely across town in the hopes of buying a car so agreed to see a few more vehicles. The sales manager found a used car with low mileage that fit my parameters. It was priced quite high according to Consumer Reports but fair according to Kelly Blue Book. The sales manager refused to negotiate on the price. Fair is fair, so in the end I put a deposit down on the car. It was a new trade-in and had yet to be cleaned and checked out at the repair shop. After the car had be checked out and detailed, I returned to complete the transaction. Upon inspection I was disappointed to find that the cleaning had not been thorough (there were still smears of food(?) near the rear speakers), the interior light did not work, and nothing had been done about the dents, scratches, and chips in the paint (including two rust spots). Perhaps this was my fault--while I saw no such marks on the other used vehicles they were selling--I should have confirmed with them just what they intended to fix when they took the car to get detailed. After I pointed out these problems, the manager agreed to fix the interior light and sand down and repaint the rust spots. So I completed the purchase and was told to bring my car back in the next week for repairs. The repairs, which I was told would take "up to two days" took a full week to finish. I was offered a rental car free of charge, but not when I originally dropped off my car--only after all the delays. All the personnel we worked with were polite, but there seems to be a culture at this dealership of slapdash service and misrepresenting the truth.

AmandaS Mar 30, 2014

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