12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Toyota Las Vegas

I bought the Toyota Yaris about a month ago. However, the wheel locks are missing so I take a car in for installation. My husband called a day ahead and he was told to take the car in anytime for replacement with no charge. When I come to the front desk, I speak with Paulo Buatista regarding the situation. He asked me if I know the name of the person that my husband spoke with yesterday. Since I don't know the person's name, I told him that I will call my husband to get the the name. In the meantime, he look up my information and give me the printout of my car agreement. He told me that the car was sold at loss, so he won't replace the wheel lock. I told him that I don't really care at what price the car was sold but that person promised us to have the wheels lock replacement with no charge. Paulo got upset with me since I told him that "I don't care if the dealer sold the car at loss" so he blatantly told me there is nothing he can do and he is the manager so there's nothing I could do to get the wheels lock. He starts raising his voice with me so I just walked away .It is an embarrassment for me to see how he responded to my problem. My husband called and give me a name of the person that he talked to so I have to go back and ask Paulo if I can see Steve who promised my husband to have the wheels lock installment. Once again, Paulo told me that he is the sale manager so there is nothing Steve could do for me. Again, I ask Paulo nicely if I could see Steve. Instead of walking with me to show where Steve seat, he just points the finger to show me where Steve is. There are so many employees sitting and standing at that direction where Paulo is pointing so I have no ideas whom I am looking for. As the manager, I believe Paulo doesn't do a good job in helping customer, like myself. He is rude and has no manners in dealing with any kind of problems that the customer complaining. He is not listening to the customer's complain and show off that he is the manager so he has the final say. I am the customer so I can go anywhere to get the service. I don't need to put up with his verbal abuse. Just because I am the woman, he can look down on me and keep telling me that he is the manager. He tried to scare me since he is a manger. I definitely won't go back to the dealership if I have to deal with Paulo again. However, Steve took care of my problem and I am very happy with his service. I definitely will go back to Steve when I am ready to buy another car.

tam nguyen Nov 6, 2020

Oct 1 2020 I recently got reacquainted with a staff as I was getting ready to turn in my 2018 lease. After verbally putting one of the lease managers and his place bcuz his tone of voice towards me was getting impatient and condescending. After that confrontation all went well. The car was in such excellent shape that my early return 7 months was waived I'm in it for the payments and they gave me a check. One day before I made rounds just to meet you everybody there was very nice and it's a beautiful facility. The front desk area and staff is on top of it. The back service area has some great people working back there but I had to go to the front desk to make service appointments for the next day because the back service staff had nobody standing in front of them but would not even bother to call me over knowing that I needed help. So basically you had one person working and three windows open with their nose down. Once front desk took me back to the service counters I made an appointment the next day. Unfortunately if my alarm didn't go off the next day so I missed my 7 a.m. appointment. I then called in at 8 a.m. 8:39 9:30 left messages and waited all day for a phone call back. Not once did they pick up the phone during the day or call me back. Their phone staff is horrible and nobody picks up. I took my business to Toyota east and had a much greater experience and the prices were cheaper to for the same if you buy $75. Take your customer service down the Toyota east things are work out a lot better. Jesus.💔 cares say your prayers. Amen ................................ 15 June 2019 Just left this wonderful facility. Had a great encounter with the male and female staff in the parts department. Great customer service, smiles and parts being in stock. Service was excellent with nice smiles and a caring, comfortable customer appreciation. Thanks guys. JesusCares mm. Great customer service. And it began with Raymond Pace even before we got there a week later. My wife's enquiry and mine began online and from there Raymond got our lead. He was gracious personable patient and most attentive. He spent hours on the phone going over everything with my wife and when I arrived he was very gracious to me. I even came back a day later and he sat inside the car and showed me all the goodies. About a Camry LE Toyota five star crash rating all the way around. Gorgeous car in the bells and whistles are easy to adjust to. The next gentleman I dealt with in financing was Frank Saiguero. Frank was a former Navy Seabee like me and Veteran. It was special fast expedient could multitask and gave me some great tips from the VA. His paperwork skills were very quick. My wife and I were in and out of there in about 3 hours or less but that included turning in a nicely kept Cadillac DeVille2005 , transferring all the property for one vehicle to another vehicle and saying goodbye 2 no more expensive repairs. The third person I came in contact with was Paulo Batista. He was one of the managers at the service desk he was very polite and courteous as well. The new Camry is gorgeous and we love it. So anyone in need of a new car get a hold of Raymond Pace or Frank Saiguero. Their location is at AutoNation Toyota 6300 West Sahara Avenue. Say hello for me. Sincerely Marc Mercury

Mars Merc Oct 13, 2020

After such an appalling experience with Sean at Centennial Toyota Services, and AutoNation Toyota on Sahara, I feel responsible to share said experience to ensure incoming customers are vigilant of false information the service representatives will try to sell you. I had purchased new wheels and tires for my Tacoma. With those new wheels and tires, I also purchased new tire pressure sensors so I did not have to remove the ones in my stock tires. When you get new tire pressure sensors, or change the stock tires onto a different compatible Toyota vehicle, you need to get them programmed so that they are in sync with the vehicle. When they are not, this causes a light on your dash to read “Check tire pressure monitoring system”. Before you go to either Centennial Toyota or AutoNation Toyota on Sahara, be aware that the process to get these sensors programmed is easy and does not require removing the wheel from the tires; it does not even require taking the wheel off the vehicle at all. Sean didn’t seem to know this, and instead of inquiring about the matter, he went on to tell me that there is no such thing as getting them programmed. Sean said if that light came on, it meant the sensor was broken. I then told him about the stock tires, that I put on another Tacoma of mine, that had fully functional TPS (tire pressure sensor) on them. I informed him that the Tacoma read the same message once those tires were put on, due to them not being programmed to be synced to that specific vehicle. It was only then he said he would take a look at my vehicle. Not even 10 minutes later, he told me that there are no sensors in the tires, which I knew was false. I then went to AutoNation Toyota to see if they were knowledgeable of how to go about programming the sensors. Unfortunately they were just as bad, if not worse, in this process. The representative not only quoted me a higher price than what I was quoted with Sean at Centennial Toyota, but he also tried to tell me that they needed to remove the tires off my vehicle, and then remove the wheel from the tire to get these TPS activated. After being fed false information and assisted by ignorant associates, I finally went to my family mechanic who did this simple task in less than 7 minutes, without removing a single thing from my vehicle. The price my mechanic quoted me was also drastically cheaper than what both Toyota locations quoted me. I ask that Toyota please train their staff in a more effective manner, and that service representatives take the initiative to ask about matters they are unsure of, rather than let their ignorance over-charge and misinform customers.

Mayela Calvo Nov 20, 2019

Good Morning, my name is Diego Donas de Andrade. I’d like to report on what happened to me in the last 2 weeks at Toyota AutoNation located at 6300 W Sahara. I took my Toyota Yaris IA 2017 on 8/2/19 to find out why my brake was making noise when I was braking. I was received by professional Michael Bigness who was very attentive and helpful to me. After having checked the problem with the mechanic, he said that the brakes were good (as I had changed with my own mechanic 1 week earlier), and they had to clean them up to solve my problem. They charged me $ 225.92 for the service. But, one day after, the noise returned and louder. So I came back on 05/08 and the diagnosis that they gave me was that they cleaned again, without extra charge. However, again, after 5 days the noise returned. So I came back again on 08/10 and they gave me another diagnosis without charge. But, the noise returned agian and 08/12 I came back to try to solve the problem again. The Professional Michael Bigness was off and I spoke to David Schuerman who was totally rude when I explained what happened. He said that had nothing to do, only change the brake pads and would be $ 293.87. I talked with him that it was not fair because I had already paid the previous amount and had not solved my problem. So, he said that couldn’t do anything for me or I would have to pay and that's it or if I wanted to wait for Michael until Wednesday when he went back to work. At the time, I paid for the service because I didn't know if it was safe to drive with that noise for 2 days more!!!! But, I prefered to do the service with another employee (Jonathan Lobos) because I didn't like the rude way I was treated by David. In conclusion, I’m totally dissatisfied how my case was handled since I bought this car from Toyota in December 2018 and since then I am having trouble with this brake. I don’t agree with the second charge in which they charged me the labor again, even though I had already paid the first time and they didn’t solve. For all those reasons, I would like a return on Toyota's part in my case. Besides that, I wonder if the noise comes back, will they charge me again or come up with a new diagnosis? It is absurd and total disrespect with a customer!

Diego Donas Aug 14, 2019

i went there to trade in my camry that has no issue with tires or so whatever but i am pretty aure 100% that inhave some scratches on my rims that they inhave my maintenance service then they let me bring home the brandnew Rav 4 for a week so i wait until i get approve they week has pass still there asking me for more downpayment so i decided to pull my camry back so we return the rav 4 and drive home my camry then i found out that the sensor of my tire is kinda low soni went to gas station to fill air on my tires suddenly i found out my tires has damage so i went back to toyota so an agent cal this “manager” of a used car appraisal name i think Lance and he told us that he take a pic of all damage including the scartch rim soni said where is the damage that youre saying it was a old tire damage and he said it was there on the pic i said show it to me zoom it but whata heck he cant even hell show me the damage and he was claiming that it was not obvious i said show me the pic and zoom it and bec he cant show anything to me he walk out and said ok i will call your agent and he just walk away..... THIS REALLY PISSES ME OFF BEC I HAVE BEEN TOYOTA CUSTOMER FOR 10 years BACK IN ALASKA I BOUGHT THEM ALWAYS BRANDNEW CAR LIKE SEQUIOA CAMRY AND ITS NOT CHEAP then suddenly this autonation west sahara las vegas just ruin my trust to toyota that sucks ...... and this appraisal guy claiming that he already spend a thousand dollar for appraisal FYI YOU DONT PAY THE APPRAISA THE COMPANY PAY FOR IT AND IT IS TOYOTAS RESPONSIBILITY WHATEVER IT WILL COST SO DONT CLAIM THAT YOU SPEND A THOUSAND DOLLAR FOR IT... we are not stupid people........ now i rather go to different dealer never again to auto nation toyota west sahara las vegas... you broke our trust to you... THIS IS WHAT YOU DID TO MY TIRE AND YOU ARE CLAIMING THAT YOU CANT SEE IT.... then if you really took a pic during the appraisal then zoom it amd show meee

Janet Pascua Bernal May 12, 2019

I had a HORRIBLE car dealer and his name is EUGENE LEWIS. I bought a car here two weeks ago and Eugene asked me 3times why I am single and spoke about how available he is on test drive of car. So every time he asked me why I am single, I changed the subject back to the car and he kept getting mad because I changed subject to car and he kept giving me a mean glare while on the test drive of vehicle. Eugene also showed me some video(at 1st I thought it was gonna be a video about a car) of a nude woman shaking her butt which I thought was creepy and weird for him to show me a video like that. Eugene is very unprofessional. He also seems to have an anger problem, he yelled at me to make a left turn after he had already told me to drive straight to end of dealership. So, I eventually had to find a new car dealer(by the name of Khairull Nawab) from here to purchase car and he was helpful and Khairull was very professional(Eugene should learn from him how to be professional). Also, Eugene told me there is a Lincoln for sale, then right after he said that, he says,"oh, that's right,you don't like big things." Then he said that 2more times. So I think Eugene is [non-permissible content removed]. Instead of him saying,"you don't like big cars," he says,"you don't like big things 3times." So, Eugene never had any intentions of selling me the Lincoln considering I told him I'm going to purchase the Toyota because it is a small vehicle. As I was on phone, Eugene told me to hurry up and that I am taking up his time, so that's when I got new car dealer by the name of Khairull to purchase car from. I told the General Manager Nick Delecce about how rude Eugene Lewis was to me, and Nick said he sent Eugene home the next day and gave him a warning and that he knows what video I am talking about that Eugene showed me(I guess Eugene shows that video of a naked woman to his coworkers also). I think Eugene got part of commission from me purchasing this car since he was listed as salemen#1 and Khairull was listed as #2. I'm surprised Eugene is still allowed to work for Toyota after treating me so rude(I think Eugene treated me rude because it was obvious I was NOT interested in him, and because I just wanted to speak about car, and because I am a female who came to buy car by myself, I don't think he would have treated a male that way). So any females reading this should not buy a car from Eugene Lewis(description of Eugene/he is medium build to heavy set/short/bald head/African American).

JPcarbuyer Jun 1, 2017

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Las Vegas

Cars.com

Edmunds

Facebook

Google+

Structure My Deal Recent Activity

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Las Vegas

Cars.com

Edmunds

Facebook

Google+