12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Las Vegas

Horrible experience on 02/05/2020. Made an appt for 02/03/2020, was told I would receive an email confirmation. Never received. Changed appt to 02/05/2020, was told I would receive an email confirmation. Never received. Pulled into service bay and no one approached the car. I ask the person that was talking to the car owner in front of me what to do since I had an appt. Informed to leave keys in car and go inside. Did so and found my advisor for my 11:30 appt. I was second in line. Advisor was missing but was informed he just stepped out and would be back. While waiting for him to return/take care of customer in front of me, another customer approached a different advisor asking about her car. She had been there since 8:30. She was asked if she spoke to anyone. No. Apparently she was also informed to leave the keys in the car and go inside. (Never told to speak to someone.) Apparently, her appt was at 8:30 and her advisor was the same as mine. I now became third in line, rather than that advisor assisting her, she was moved over to my line, which by the way, was the ONLY line for an advisor. Sometime during my wait, I look over my shoulder and notice my car is gone. Gee, I sure hope that was an employee that took my car! Eventually, I was up. Needed a quote for an oil leak. Was THEN informed of an outrageous diagnostic fee. Would have been nice if I had been informed of this fee when I either made the original appt OR the second appt. As I walk off to make a phone call to confer about this outrageous diagnostic charge, I am told how to get my car back. Well, if it hadn't been taken, I wouldn't need directions! Isn't there some liability on Toyota's part if you drive off in MY car before I have given you permission or signed paperwork? This also is outrageous. After deciding NOT to pay the outrageous fee, I then needed to get my car that was taken without permission back. When the valet returned it, the front window was rolled down. Why would you touch anything in my car without my permission?! It was 40+ degrees out, why was the window rolled down? Again, outrageous. But not quite done with this horror story yet. A few hours later, when I had calmed down from this disaster, I receive a phone call from AutoNation Toyota. She said "Oh, it looks like you missed your 11:30 appointment. Did you want to reschedule?" I replied "No, I was there. I had a horrible experience. I will write about it on line. Have a good day." So I really NEVER want to deal with this dealership again. I am really missing Central Florida Toyota, where they knew me by name for all the frequent oil changes I used to get, and eventually bought my second RAV4 from them. Now, I will need to find a different dealership to buy next car from. This, unfortunately, is NOT the first bad service I obtained from AutoNation Toyota.

Jo Ann Loving Feb 6, 2020

After such an appalling experience with Sean at Centennial Toyota Services, and AutoNation Toyota on Sahara, I feel responsible to share said experience to ensure incoming customers are vigilant of false information the service representatives will try to sell you. I had purchased new wheels and tires for my Tacoma. With those new wheels and tires, I also purchased new tire pressure sensors so I did not have to remove the ones in my stock tires. When you get new tire pressure sensors, or change the stock tires onto a different compatible Toyota vehicle, you need to get them programmed so that they are in sync with the vehicle. When they are not, this causes a light on your dash to read “Check tire pressure monitoring system”. Before you go to either Centennial Toyota or AutoNation Toyota on Sahara, be aware that the process to get these sensors programmed is easy and does not require removing the wheel from the tires; it does not even require taking the wheel off the vehicle at all. Sean didn’t seem to know this, and instead of inquiring about the matter, he went on to tell me that there is no such thing as getting them programmed. Sean said if that light came on, it meant the sensor was broken. I then told him about the stock tires, that I put on another Tacoma of mine, that had fully functional TPS (tire pressure sensor) on them. I informed him that the Tacoma read the same message once those tires were put on, due to them not being programmed to be synced to that specific vehicle. It was only then he said he would take a look at my vehicle. Not even 10 minutes later, he told me that there are no sensors in the tires, which I knew was false. I then went to AutoNation Toyota to see if they were knowledgeable of how to go about programming the sensors. Unfortunately they were just as bad, if not worse, in this process. The representative not only quoted me a higher price than what I was quoted with Sean at Centennial Toyota, but he also tried to tell me that they needed to remove the tires off my vehicle, and then remove the wheel from the tire to get these TPS activated. After being fed false information and assisted by ignorant associates, I finally went to my family mechanic who did this simple task in less than 7 minutes, without removing a single thing from my vehicle. The price my mechanic quoted me was also drastically cheaper than what both Toyota locations quoted me. I ask that Toyota please train their staff in a more effective manner, and that service representatives take the initiative to ask about matters they are unsure of, rather than let their ignorance over-charge and misinform customers.

Mayela Calvo Nov 20, 2019

Good Morning, my name is Diego Donas de Andrade. I’d like to report on what happened to me in the last 2 weeks at Toyota AutoNation located at 6300 W Sahara. I took my Toyota Yaris IA 2017 on 8/2/19 to find out why my brake was making noise when I was braking. I was received by professional Michael Bigness who was very attentive and helpful to me. After having checked the problem with the mechanic, he said that the brakes were good (as I had changed with my own mechanic 1 week earlier), and they had to clean them up to solve my problem. They charged me $ 225.92 for the service. But, one day after, the noise returned and louder. So I came back on 05/08 and the diagnosis that they gave me was that they cleaned again, without extra charge. However, again, after 5 days the noise returned. So I came back again on 08/10 and they gave me another diagnosis without charge. But, the noise returned agian and 08/12 I came back to try to solve the problem again. The Professional Michael Bigness was off and I spoke to David Schuerman who was totally rude when I explained what happened. He said that had nothing to do, only change the brake pads and would be $ 293.87. I talked with him that it was not fair because I had already paid the previous amount and had not solved my problem. So, he said that couldn’t do anything for me or I would have to pay and that's it or if I wanted to wait for Michael until Wednesday when he went back to work. At the time, I paid for the service because I didn't know if it was safe to drive with that noise for 2 days more!!!! But, I prefered to do the service with another employee (Jonathan Lobos) because I didn't like the rude way I was treated by David. In conclusion, I’m totally dissatisfied how my case was handled since I bought this car from Toyota in December 2018 and since then I am having trouble with this brake. I don’t agree with the second charge in which they charged me the labor again, even though I had already paid the first time and they didn’t solve. For all those reasons, I would like a return on Toyota's part in my case. Besides that, I wonder if the noise comes back, will they charge me again or come up with a new diagnosis? It is absurd and total disrespect with a customer!

Diego Donas Aug 14, 2019

Don't get me wrong here, the front-end experience for 2nd vehicle at the AutoNation was just the utmost level that I was greeted with warm welcome from sales consultant, Jim, with such a degree of kindness. Being honest, I just purchased a new 2019 brand new vehicle from Honda with little bit of regret that it would've been so much happier if I've known to meet with the sales consultant at the autonation. It was such happy, and pleasant purchase until I was introduced to the most irritated finance guy, Scott. Say at least, I was born in sales and well-comprehend on what financing sales world works, the last chance that the dealership is able to have maximize their profit from their customer. Yes, a lot, too much of forcing to purchase unnecessary programs that you'd probably be expected and that was absolutely correct. However, the foundation notion that this Financing Guy, Scott, handling customer was Absolutely the worst of the worst with the sense of humiliation, zero-sense of caring and dishonoring customers selection as he degraded other competitors "in terms of Sales". For instance, I've already found out the lowest APR bank from my home state that would finance my vehicle up to $35k, which I told Scott. Soon later he said, "let me bit that your bank because I can absolutely do the same APR you've offered". And I concurred as long as Scott would do the same and brought the vehicle home. I explained the situation to the bank. 10 days later, I was told that I had to bring the check within 3 days, because Scott wasn't able to find any other institution that could do the competitive APR. Scott wasn't even ring my bell to explain the situation with apologies, and guess what, in fact that the message was delivered by my kind sales guy. Story can't be ended here. the sales pitch that Scott was bringing up to the table to have the customer regarding extended warranty, which I've already done my homework to shop around the best program, Scott had degraded their program so much with uncomfortable level of conversation. Well, I kind of felt that the sense of guilty if I was not selecting the auto nation's warranty program. In short, If you want to have a great sales experience, sales team is way to go at the autonation And soon later you will have to deal with the world's most terrible finance guys to finalize your beautiful vehicle. Well, rather than saving your valuable time, you can always find somewhere that they can price match for them with Autonation's quote. It's your choice. *Aug 2019 Update: I went to talk to the General Manager and was to discuss the issue. GM seemed very willingly sat down to listen to the concern, but Even GM asked Scott to come to his office to solve some paper works, Scott never showed up to do with apologies. Shame on you Scott.

Jae Lee Aug 6, 2019

Monday morning can always be busy especially when you are under staffed but my service advisor (David Sherman) sat at his desk to the left of the service advisor area all by himself as he juggled phones and customers (several customers) and you could tell that he was overwhelmed by everything but he still smiled and greeted every single person that came up to him at the counter. He was such a lovely person! David Sherman would be the reason why I would come back to AN Toyota he is a great asset to your business, you would be crazy to let him go at any point in time without a fight. Now, if I could recommend something to your system would be to have your porters speak in a less rude manner and disrespectful while speaking on the walkie talkies, I was not offend by there slang as boys can be boys be another customer or any other person could've been easily offended. a gentleman came up to me right away when I walked on the service drive and asked me if my car was getting pulled up I informed him that the cashiers had walkied someone to pull it up all he did was ask again that when the unprovoked comments came thru, he was just doing his job and wanted to make sure I was taken car of. It 20- 30 minutes after to have my car pulled, I was the last to leave even after the people that stood behind me in the cashier line left I still stood there by myself I was asked several times by different people if I knew if my car was getting pulled I kept saying yes however someone came up to me took my service paper and went to go see where my car was he came back and told me that it was just being finished after the wash but when the vehicle pulled it was not washed not that I had requested as I did see signs in the service advisor sections " if you wanted a car wash it now had to be requested" I informed David that I did not want a wash my point to this is that there was no point of lying or trying to cover your ass just be straight forward and say "I'm so sorry the guys got busy and they forgot about your vehicle or your car was blocked in and they were trying to dig it out." anything would've been better than that excuse.

Valeria Sep 18, 2018

As many have stated on this location's review's their service department appears deceitful to consumers. My visit doesn't represent the Toyota brand I've come to know but it certainly hurt the image. I brought a number of minor issues up to them concerning my leased vehicle that I was going to buy at lease end. I made a list just to be sure the car is sound under warranty before it expires. I mentioned the front windows on my car are scratched from the track in the door, a problem others have had with my model following Toyota Service Bulletin S-SB-0009-14. They did acknowledge the damage but tell me I should get my aftermarket tint replaced by the installer but what about the permanent glass damage? What about the fact that regardless if I get new tint or even new windows installed the defective car parts would continue to damage under normal operation? Next they completely disregarded my frustration with a rattling coming from my shifter in second gear as I believe is detailed in Toyota Service Bulletin S-SB-0014-13. They called it "Normal" end of story. Then there was the previously replaced fuel pump at another Toyota dealership under Toyota Service Bulletin S-SB-0023-12 regarding the chirping noises. I believe the part installed is not a revised part because S-SB-0023-12-REV2 came out after my replacement and finally another for S-SB-0007-16. Clearly the fix I received may not have been the final solution because the annoying sound it back. Instead of taking all this into any consideration the dealership told me that because I had an "aftermarket fuel injection system", which was just a fuel quality monitor, that it wouldn't be covered. I believe their solution at Autonation Toyota is to just deny all problems hoping you'll only come back after warranties have expired so you can pay them to get anything actually done. Instead of taking the time to make me confident with my vehicle they dismissed my concerns and so solely based on this experience I will absolutely not be buying this car from Toyota. I hope they can take the time to implement better training before they continue to lose customers.

Michael Christopher Sep 6, 2018

I normally let bad experiences roll off my back and learn from them but this one stung! My husband and I went in beginning of June ‘18 to trade in our Camry for an older Sienna. We’re expecting our 4th child soon and needed a larger vehicle and smaller car payment. Our sales guy (Raymond Pace) was very patient and helpful with us from the start. He was quick to call us back and made us feel like we were a priority even though we were a small sale for him I’m sure. (Entire loan less than $10,000 out the door.) The trade in didn’t work out but we got the van we wanted and are very happy with it so far. Where they failed was in their finance department. We dealt with Kenny. Initially, he was friendly and helpful. We naively went with their GAP insurance not knowing what a rip off it was at the time. (That was a lesson learned!) Our biggest issue was we wanted to use our local lender. (We live an hour outside Vegas.) We had a pre-approval letter when we went in. We were told by Kenny our local lender may change their original offer due to year & cost of vehicle but he could go through Wells Fargo instead. He specifically told us he would let us know if that was the case. This was on a Friday and he said he would get back to us on Monday. We left feeling satisfied and optimistic. Monday rolls around and no call from Kenny. Our local lender called us and said they hadn’t received anything from Toyota. I called and left a message with Kenny but no return call. When we reached out to Raymond, we got an immediate response and were told it may take a few days. I got one call from Kenny while I was driving on Wednesday. We agreed to talk again in 15 min. I called back 3 times that day and left messages, but no response. Next time I finally got a call from Kenny was the end of the week. He told me he wanted to send our loan to Wells Fargo because our local lender was asking for a down payment. We had been working closely with our local lender and preferred going through with them despite the small down payment they were asking. I told Kenny that as of that morning our local lender still had no info from them and to hold off sending our loan to Wells Fargo because we wanted to work with our local lender. I told him I’d call him right back. I immediately got ahold of my local lender and they finally had the info but then I couldn’t get ahold of Kenny AGAIN! I had to get his mobile number from Raymond to finally reach him! He bluntly said he had already sent our loan to Wells Fargo and they had accepted it. Too bad too sad, basically! He said we’d have to contact his manager (Aaron) from then on. I immediately called Aaron who seemed understanding and explained we could just transfer our loan from Wells Fargo to our lender. A complete hassle for us, but fixable so I tried to shrug off all this headache. But Aaron was wrong. Wells Fargo accepted the loan on different terms than our local lender so now our local lender would no longer be able to accept the loan to be transferred over. My call to Aaron about this new development was (surprise) never returned. We were basically not worth their time for a simple call back from Kenny or Aaron. Probably because they got their measly amount of money from a pregnant public school teacher on a budget. Legally, I still don’t understand how they had the right to choose our lender. Especially when Kenny specifically told us he would contact us if our local lender initially denied us (He never did) and I specifically told Kenny over the phone to hold off on sending our loan to Wells Fargo. Well, lesson learned guys! Thanks for having no class for a meager, but hard working customer. We’ll be sure to take our humble business elsewhere from now on!

Amanda Stratton Ramos Jun 25, 2018

I had a HORRIBLE car dealer and his name is EUGENE LEWIS. I bought a car here two weeks ago and Eugene asked me 3times why I am single and spoke about how available he is on test drive of car. So every time he asked me why I am single, I changed the subject back to the car and he kept getting mad because I changed subject to car and he kept giving me a mean glare while on the test drive of vehicle. Eugene also showed me some video(at 1st I thought it was gonna be a video about a car) of a nude woman shaking her butt which I thought was creepy and weird for him to show me a video like that. Eugene is very unprofessional. He also seems to have an anger problem, he yelled at me to make a left turn after he had already told me to drive straight to end of dealership. So, I eventually had to find a new car dealer(by the name of Khairull Nawab) from here to purchase car and he was helpful and Khairull was very professional(Eugene should learn from him how to be professional). Also, Eugene told me there is a Lincoln for sale, then right after he said that, he says,"oh, that's right,you don't like big things." Then he said that 2more times. So I think Eugene is [non-permissible content removed]. Instead of him saying,"you don't like big cars," he says,"you don't like big things 3times." So, Eugene never had any intentions of selling me the Lincoln considering I told him I'm going to purchase the Toyota because it is a small vehicle. As I was on phone, Eugene told me to hurry up and that I am taking up his time, so that's when I got new car dealer by the name of Khairull to purchase car from. I told the General Manager Nick Delecce about how rude Eugene Lewis was to me, and Nick said he sent Eugene home the next day and gave him a warning and that he knows what video I am talking about that Eugene showed me(I guess Eugene shows that video of a naked woman to his coworkers also). I think Eugene got part of commission from me purchasing this car since he was listed as salemen#1 and Khairull was listed as #2. I'm surprised Eugene is still allowed to work for Toyota after treating me so rude(I think Eugene treated me rude because it was obvious I was NOT interested in him, and because I just wanted to speak about car, and because I am a female who came to buy car by myself, I don't think he would have treated a male that way). So any females reading this should not buy a car from Eugene Lewis(description of Eugene/he is medium build to heavy set/short/bald head/African American).

JPcarbuyer Jun 1, 2017

We spent about 2 weeks looking to lease 2 sedans. We considered a few different brands (Toyota, Hyundai, Mazda, Nissan, Ford) and visited or contacted a few dealerships in Vegas. We had either very average experiences or downright very bad experiences and we were very discouraged by the sales tactics, huge lack of transparency and rudeness (especially from Findlay Toyota in Henderson). And then a miracle happened: AutoNation Toyota and in particular their exceptional Internet Sales Manager, Mr. Steven Tenwick. Steven was the first (and only) Sales Manager who was willing to email us official quotes for both purchasing and leasing a car. This approach definitely stood out form the rest. We exchanged a few emails, he provided us with discounts (and updated quotes every time we changed the options on the vehicles). We also spoke on the phone a couple of times to verify details. Both the phone calls and the quotes were transparent and the emails were very prompt. We picked 2 specific cars (Camry) and then visited AutoNation Toyota on a Saturday afternoon. Upon arrival Steven showed us the 2 vehicles, which he had set aside on a separate parking lot of the dealership. We loved one of the cars and for the second we asked to see 2 other colors. Steven quickly found the 2 other vehicles (while we waited in the air conditioned showroom) and brought them for us to see. We then made the final decision and proceeded with the paperwork. The whole process took about 3 hours, partly because we decided on a different car and partly because we spent a lot of time reading the fine print on the paperwork and asking a lot of questions. Steven was very patient and answered all of our questions. It is also possible to do most of the paperwork ahead of time by email and just going to the dealership to pick up the car, and now that I know how exceptional Steven Tenwick is, I would have no reservations about doing it that way. The dealership itself is a very pleasant space, looks recently renovated and it is just the right size, not too big and not too small. At the end of the process the 2 Toyota Camry were washed and waiting for us in a lighted, glass enclosed bay where we could admire them and explore them. Steven explained some details about the cars, the keys, the warranty and then he made sure that we knew all the vehicle controls. And then we were on our way, with 2 new cars and the most perfect car leasing experience that we could have imagined. Within a couple of days we also received emails with web links to useful Toyota websites and an enquiry form Steven about how things were going with both cars. Thank you, Steven Tenwick, for making this such an unexpectedly pleasant and truly exceptional experience from start to finish!

MissPhD Oct 17, 2015

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