The attention I received from the dealership staff to complete my deal was impressive! I was already accustomed to their servicing of my trade-in, so I was extra impressed with the way their staff worked as a team to get the transaction done in a professional way. Kevin, Jorge, and Jason were informative and direct with me every step of the way! The clean, attractive dealership makes it easy to do business! I got a great car here!

The Team and his associate were awesome. They did a great job and were friendly and courteous. They worked as a team and were polite and efficient. I will come back for service. Marian

I got requested an oil change on my Toyota with a coupon for $24.95 service. Initially, they approved the price and service and told me that I would be able to use it. However, afterwards the price changed to $106 due to “a different motor type”. The final price was $86 after I used a different coupon. I have issues with the fact that I was only notified of price changes after everything was completed and not during the initial consultation. Shady.

Excelente atención de parte de gustavo, resolvió todas nuestras dudas y nos ayudo a encontrar la mejor opción

I arrived one day earlier than expected, but was taken in and my vehicle worked on. Employees were outstanding.

This could have been a positive experience, but the service department messed up my vehicle they incorrectly leveled the truck and gave me a truck with the front end sitting higher than the rear end, my obviously inexperienced service advisor Johnathan tried to tell me it was because of the gas tank. I left multiple messages for the service manager to call me and I was ignored. The pushy finance department pushed a bogus extended warranty on me and tried to make it sound like the car had no warranty without it, and to make matters worse it’s only useable at Autonation. At the very end my truck was sitting in the parking lot and there was no delivery, I had to find it myself and then go home snd figure out how to operate everything. It cost me 1800.00 to have the front suspension fixed snd realigned due to the mucky mouse work the service department did. Read the text of the reviews on Yelp snd Google and you will see my experience is in alignment with others.

Great experience from the purchase to every service appt. They treat you well!

Leah is the best Salesperson ,She help me so much....the Best Customer service

This could have been a positive experience, but the service department messed up my vehicle they incorrectly leveled the truck and gave me a truck with the front end sitting higher than the rear end, my obviously inexperienced service advisor Johnathan tried to tell me it was because of the gas tank. I left multiple messages for the service manager to call me and I was ignored. The pushy finance department pushed a bogus extended warranty on me and tried to make it sound like the car had no warranty without it, and to make matters worse it’s only useable at Autonation. At the very end my truck was sitting in the parking lot and there was no delivery, I had to find it myself and then go home snd figure out how to operate everything. It cost me 1800.00 to have the front suspension fixed snd realigned due to the micky mouse work the service department did. Read the text of the reviews on Yelp snd Google and you will see my experience is in alignment with others.

I was very dissatisfied the way you service my truck. I have waited for almost four hours before I got my vehicle back. I think I will find another toyota dealer to do my next service.

I have a Honda Civic that I purchased from Toyota last year of 2020. I absolutely love their service & refuse going anywhere else (even though I look crazy pulling up in a Honda when everyone else is in a Toyota lol) Great people, great service.

I knew I wanted a new 2021 Toyota 4Runner but I just wanted the SR5 package in Black or Dark Gray - what I didn't know was how hard it was to find one!! I "created" my vehicle on the Toyota website and it gave me three dealerships here in Las Vegas to contact. Of those three, I chose AutoNation Toyota specifically because of the immediate response that I received from JACK RASMUSSEN. He was so helpful and professional and for the first time, my car buying experience was painless! He stayed in constant communication with me while we waited for the 4Runner to get here and once it arrived we went to the dealership and picked it up. No hassles and no extended waiting times inside the dealership! Jack was amazing and I would highly recommend both the dealership and Jack!

I cannot say enough about how great it was to work with Oleg Skorohodov. He was not only extremely personable but truly cared about our needs. He is the antithesis of a slimy car salesman! He actually listened to what we wanted in a car and car payment. He didn’t try to sell us on something we didn’t want and did everything in his power to get the monthly payment we wanted. After going through a nightmare four days at multiple dealerships in Las Vegas, Oleg is the only person who went above and beyond. When you walk into Toyota AutoNation…ask for Oleg Skorohodov…you won’t be disappointed!

Turned in a leased Toyota and purchased a Subaru Forester! Alexia Martinelli was wonderful to work with and she did a great job finding my new car and making the entire process smooth! Thank you to AutoNation Toyota of Las Vegas! Update: found a couple things wrong with the Forester I purchased. Called AutoNation Toyota and spoke with Alexia and her sales manager, Angela B, and they were responsive and took care of the repairs at no charge. I am a very happy customer with their service and care! Highly recommend Alexia and Angela at AutoNation Toyota. Good people!

Tim was the man! Had me in and out with a warranty battery replacement and reasonably priced oil change in no time! My RC 350 is good as new! Thanks guys!

fast and friendly

They did a good job getting my vehicle repaired. The pricing was about the same as other dealerships but they immediately put me in a rental since the repair would take at least the day. As it turned out, there was an issue getting one of the parts that needed replaced that was discovered after the work had started. They ordered the part and I kept the rental while the work was completed. They could have forced the part out and replaced it (the sleeve for a bolt), but that would have made for a poor repair. Instead, the time was taken to do it right and get a new part.

I went in to have my battery that was covered under warranty relaced. I had to buy a battery from O'riely's the night before. So I showed up for my appointment at the dealership and I told them I wanted them to take my old battery which was in my trunk that was covered under warranty and replace it

Michael is a fantastic addition to your family Costumer service is where it’s at. A make it or break it for companies. Happy to see you agree. Thanks Ed

It was recall service. The work was done promptly and the car washed and returned to me in less that 3 hours.

brought my daughters car is on may 15 for service, the report said all was well with her brakes, after a while a weird noise started up so we brought it to a different Toyota dealership and low and behold she had only 2 mil of brakes left... even the tech we talked to said obviously no one checked her brakes at the last service....Thanks Autonation for the awesome service!!

Great service ..

quick fix air conditioning and have cool trip back to SF. Thanks. Great job.

My most recent service (45,000 miles) was fine. David Scheurman is always very efficient, friendly, and helpful. One minor note. I mentioned to David is that I have been having trouble getting Google Maps to work through my Bluetooth connection. For some reason, it no longer verbalizes the directions. David tried to help, noting he is not very technically oriented. When he was unable to resolve the issue, he suggested I check with the sales staff, some of whom are more familiar with the technology. I stopped by at the reception desk and they seemed uninterested in helping. After a bit of prodding one of the two gentlemen at the desk came out, fiddled with it for a few minutes and then said he had no idea what to do. He did not seem receptive to my suggestion that perhaps one of the younger sales persons might be more adept. Small thing but perhaps it said something about customer service on the sales side of the house.

Great, timely service. Friendly staff. David was great at keeping me updated

Great service, friendly and timely.

Priscilla gave me great information to base my decision

The customer service was great, from the initial call to making a service appointment, through dropping off of my vehicle, to picking up my vehicle. The entire process was seamless. They have my commitment to servicing my car. Thank you.

Great Service!

They always do very good work. The people are always helpful and professional. They will answer any questions you may have. I will return here to get service.

Had an appointment at 1pm was told if I waited would be around 1 1/2 hr wait. Arrived 20 minutes early was told 2 two 2 1/2 hour wait because of walk ins. Received car 4 pm Why make an appointment for this kind of service of a front end alignment. Service advisor was very condescending stood at counter in front of him and had to wait for him to finish his personal business on his phone before he wouldn’t even acknowledge I was in front of him.

Had 1 pm appointment for a front end alignment. Was told it would be around. 1 1/2 hr if I waited.Told it would be 2 hrs because of walk ins. 3 hrs later we got our car

Good guest service and competitive rates for services

One of the worst customer service that my wife and I have experience. Finance guy made some comments that were inappropriate. I won't be buying from any AutoNation again.

Do yourself a favor and ask for Jon Portugal. Always happy to help out, Jon also pairs his sales with easygoing humor that really makes buying a car feel how it should- exciting and not like a chore. I purchased a 2020 RAV4 from him and absolutely love it. My father purchased another RAV4 recently, and we knew right away we needed to go to Jon. He really goes out of his way to make his clients feel heard and empathized with. Thanks, Jon!

Autonation is so professional and knowledgeable about my car. They treat me like a human and not a number. I trust them to service my car properly. After buying my car from them they are still with me advising me on my service appointments. Thank you Joey.

My service writer as alway David Sherman is awesome !! Always makes dropping my Tacoma off for service simple. He’s the best !!

The team I worked with at AutoNation was great! They were very helpful and I felt like even though the process took a chunk of the day I didn't wait long to get seen by anyone they continued to get me through the process. They even order lunch food for me!

This team is amazing. After having a bad experience at Findlay, where I had purchased my last two Toyotas, I walked into this dealership hoping to get a Highlander. I know this is not the best market to buy a car; however, the lease on my Tacoma was coming up and we needed a bigger car since we’re expecting another baby in September. We dealt with Courtney and she was extremely pleasant to work with. I never felt like I was being pressured into buying something and didn’t feel like I was getting taken advantage of as a buyer. The price sheets they presented were transparent and detailed. Even when I left to present the estimates to my wife, Courtney was responsive and kept sending me updated price sheets via email for comparison. We ended up buying a Highlander platinum and we love it so far. This was a pleasant buying experience for me and my family and we will definitely come back to see Courtney when we need another car. Thank you for not taking advantage of your customers.

Excellent experience with AutoNation Service. My service tech, Michael Bigness, was genuine and efficient. He did exactly what was required and didn’t try to upsell me. Bottom line: I spent half of what I expected to. Walked away amazed and pleased.

Very good customer service. Kevin answered all my questions.

This team is amazing. After having a bad experience at Findlay, where I had purchased my last two Toyotas, I walked into this dealership hoping to get a Highlander. I know this is not the best market to buy a car; however, the lease on my Tacoma was coming up and we needed a bigger car since we’re expecting another baby in September. We dealt with Courtney and she was extremely pleasant to work with. I never felt like I was being pressured into buying something and didn’t feel like I was getting taken advantage of as a buyer. The price sheets they presented were transparent and detailed. Even when I left to present the estimates to my wife, Courtney was responsive and kept sending me updated price sheets via email for comparison. We ended up buying a Highlander platinum and we love it so far. This was a pleasant buying experience for me and my family and we will definitely come back to see Courtney when we need another car. Thank you for not taking advantage of your customers.

They were great the man that helped me with my experience saved me money

Mi primer carro fue de este lugar muy buenas personas y muy buen servicio amo mi toyotita

Wonderful people here! Very friendly and patient.

Jon Portugal made our purchase process as fast, easy, and simple as possible. We had a complicated transaction with trade ins and it was a smooth deal because of Jons excellent customer service and follow through. Mahalo!

I had a fabulous experience buying my new Toyota Rav 4. I found the one I liked online and Jack was fantastic in calling and informing me of it when it became available. Process was very easy and I left with the new car 1.5 hours later. I highly recommend Auto Nation Toyota for great customer service and easy car buying experience.

Mark and his team did a great job taking care of my Toyota Camry. 10+ stars ⭐️

Everyone one was very friendly and helpful. Michael was very knowledgeable and went out of his way to make sure that everything was done right.

In for simple maintenance. Spacious drive-up area, quickly found service advisor assigned to me, quick check-in, and service completed in about an hour.

I ask for oil change only but the person add tire rotation on my service . When I drop off my car to the service guy and walk in the service room .there are 6 employee in the counter.one of them take care one customer , and one customer waiting behind him. I thought there is a line and stand behind the lady. Also a employee after hand up the phone come ask me what I need. I told him I have 7:30am appointment for my Camry oil change.them he walk away. I keep wasting there. About ten minutes later one guy come to told me go the lady for oil change. I do not understand why the employee do not tell me go to the lady to do my oil change paper work about ten minutes ago.

I love coming to the Toyota dealership. William always gives me the best customer service possible. This time they gave me a rental car which was really helpful. The repair is always excellent and i’m always being communicated with regarding the length of the repair. I am a loyal and super super happy customer!

Ivan was great and has excellent customer service approach

Great service

Mark is awesome!! I wouldn’t take My car anywhere else!!

I need to share this. I brought my 2008 camry in for repairs (after giving up on sun auto) and asked them to check the knocking noise on cold start. They had the car for 3 days and my service technician said they could not replicate the sound. I send 3 videos to him showing thr sound. And guess what? When I picked up the car guess what noise it made??? Yep. Cold start knocking. I thought I could trust the Toyota Dealership but no. The noise happens every time I start it. I feel totally taken advantage of and no longer trust them.

Service department is horrible waste of time.

My family and I were 5 states away from home, passing through Las Vegas, when my 2021 Toyota broke down. This was on a Friday afternoon and the temperature was 117° out! We managed to get it to AutoNation just shortly before they closed. Brittney, at the service desk, put us in a loaner for the night and reassured us that she would have someone look at it first thing in the morning. Grateful not to be completely stranded, we went to a hotel and hoped for good news. The next day Brittney kept us informed and updated at every turn. She treated us with professionalism, courtesy and competence. Then, the team worked their magic, and by some miracle, got us back on the road. ~~~Thank you for saving our vacation!!!~~~

Mark Guilfoile was my service representative; he did an awesome job getting me in and out of the service dept. He did this with high energy and a great attitude. I was told 2 hours and he delivered on what he said. Mark called me 15 minutes before the car was ready to give me an update. Very much appreciated. Thanks Mark. The shuttle took off on time and got me home safe (Thanks George). Upon my return they also they washed the car which is a nice touch. I highly recommend Autonation Toyota Las Vegas for service, add Mark and you will have a solid combination. Great jobs guys!!!

Picked up my new Tacoma today. Great experience all around, from the salesman Don to the financial advisor, can’t remember his name. Took the time to explain any questions I had, didn’t feel pressured or rushed into buying. Great experience all around and will definitely have my business in the future!!!!

Thank you so much Ivan Manlapat for your excellent knowledge and great costumer service. I had my car service done in your facility and you exceeded my expectation for being honest and straightforward. BZ.

I have been using AutoNation since 2002 and recently the service is getting better and better. This is my 3rd Highlander and I just am wedded to this car. My service Advisor is David and he is the best. Being a senior, I am aware of how we are "taken Advantage of" because of our age, but NOT HERE!

Got an Oil change and rotated the tires there is comfortable waiting area, 2 Large screen Televisions to enjoy and complimentary water. The Service Advisor pointed out a few items I was already aware of Cudos! I Would definitely recommend bringing your valuable baby buy for a complete check up 👍🏾

Took my Rav 4 in for 1st maintenance David was very helpful, let me know every step of the way In and out fast

Had a terrible experience at Centennial Toyota went to the AutoNation and they made everything right

Ivan was great - diagnosed the problem and had it fixed quickly. Problem was a "stuck" flap valve for our driver's center vent. We had visions of possibly facing a massive repair requiring removal of the dashboard. However, he was correct - a jammed actuator that needed freed and lubricated and a software system reboot. Everything works fine now and the cost was very reasonable - $160. Ivan has been our service manager for over 3 years. Now it is several months later and a different issue popped up. Seemed like suddenly when stopping, the engine seemed to be in neutral - wouldn't immediately be in drive. After tapping the accelerator a few times, the transmission did finally "snap" into drive. Occurred several times over a few hour period. Called Ivan again - he had us bring it in and checked our Camry Hybrid out - then suggested an oil change and a complete computer analysis ( 2 hrs). Turned out everything checked out OK - so we are reassured. Since oil change was covered, our pocket cost was zero. Again, cannot recommend Ivan enough - we ALWAYS ask for him for any service needs.

I took my tacoma truck for service and there was Ivan, he is always so helpful and friendly, he make us feel like family.

Ivan is always the best help! So sweet and always does the job great!!!

Overall a good experience.

Tanner Massanari was absolutely awesome. Easiest car purchase I’ve ever had.

My sales man Keith was great! He was engaging, friendly, and very easily and quickly helped me find the perfect car for me :). I really enjoyed the experience. However, when I came back to get my green slip for my vehicle registration, no one in the lobby was helpful and the gentlemen in the room near the restroom where I needed to retrieve my paperwork seemed rushed and bothered. It felt like a totally different dealership. But regardless, I am happy with my purchase and super grateful to Keith!

Autonation was awesome. Rances and Zulma were great. I had a very good experience as far as getting a new vehicle. Service on the other hand took forever. 2 hrs even though I had an 8am appt. I was there at 745am. The people in front of me didn’t have an appt. They should take care of appts first. The bluetooth on my 2021 Tacoma is just terrible. My friends tell me when I use the car’s Bluetooth they hear some noise. After a couple of months I haven’t been able to fix it.

My service advisor Mike Bigness has SUPERB customer service and always helpful.. Thank Ypu so much!!!!!

Have been going to this location for 18 years and working with Tim Phillis. Best person. Location has great service, courteous employees and very clean waiting lounge.

Thank you to Tim Phillis who is wonderful to work with. The service department takes great care with my car.

Poor customer service overall. very disappointed.

It’s a seamless process. I make an appointment, show up on time, a greeter directs me to Tim’s desk, my paperwork is ready to sign, Tim gives me a time frame, I sit and read for a couple of hours, Tim finds me, I sign the final paper and my clean updated car is delivered right to me. SIMPLE!

required a re-tint on rear window. Autonation offers a "lifetime' warranty on tinting and it was 10yrs in before the tint began to bubble. Wait time was 3hrs but the customer wait area was very nice and large with coffee and donuts. The tint re-do was great.

I spend on average a few hundred dollars a month having my truck serviced,so it would be nice if they could wipe their greasy and oily finger prints off before returning it to me.

n/a great service very friendly

Thanks to Jose Jimenez as always you are very helpful to your customer. See you on the next maintenance!

Mark was outstanding, as usual. The team had my service completed and my vehicle ready for me very quickly, and they never fail to keep my 4Runner in peak mechanical condition. They even washed it for me!

Toyota home proud to be apart of it. Satisfied Customer

A day after a regularly scheduled service and oil change I discovered an oil leak coming from the oil pan plug. After crawling underneath my truck I was surprised to find that the drain plug was stripped out. It was obvious that this was done by the mechanic at the time of the service. I never put a wrench on the plug myself. I was finally able to hand tighten enough to stop the leaking. When I returned the truck I told the service rep that it was my opinion that this had occurred during the previous service. Unfortunately, Toyota initially told me that this was normal “wear and tear” and that I needed a new pan- cost would be over $750. I rebutted his assertion stating that these plugs have specific torque specifications to make it virtually impossible to strip if followed. This was clearly a case of mechanic incompetence. After getting nowhere with the service rep, I asked that a manager call me back. He too told me that this was normal “wear and tear”. I explained that Toyota and this location in particular was the only shop that had ever serviced my truck and that this was a clear case of incompetence. The last mechanic had over tightened and damaged the plug and then tried to hide it. To the managers credit and after a long- heated discussion he researched the issue and checked out my vehicles service history. It was obvious that I was a loyal Toyota customer with a long, 17 year history with this location. I wasn’t lying. He’s begrudgingly agreed that I shouldn’t have to pay for this repair. He never took responsibility for their mistake but did agreed that Toyota would not charge me for the repair, “he didn’t want to argue with me anymore”. In the final analysis he did the right thing but only after I pushed back-hard. My truck has 134k miles on it and have spent a fortune every year in service and maintenance costs with Toyota. I hope to have my truck another 200k miles but am seriously considering pulling my business with them. I’m giving this overall experience 4 stars only because in the end they paid for their mistake.

We are very happy to get our Toyota RAV4 service at Auto Nation Toyota at Las Vegas I would like to mention Mr Joey Martinez Service Advisor he is very polite and helpful I thank Auto Nation for giving senior citizen for affordable prices for service Service is very prompt and good I think Toyota should consider waiting period for senior citizens at service stations

great service did not take long to get the car serviced

Just bought a car! Service was fantastic. Really really had a great time.

Made an appointment to get an oil change on my Porsche Panamera, as I am part of the AutoNation warranty which they cover. After driving all the way there they told me they don’t have the tool to change the oil on the car. When I made the appointment I was very clear I had a Porsche. Waste of time and energy.

Ok

I took my Prius C in to get the battery replaced, and worked with Teddy on getting this done. Service was really quick even though I did an emergency drop off with no appointment. Really thankful they were able to diagnose the problem and also solve it!

These idiots have been spamming me for more than a year. According to them my name is James, I live in Las Vegas and own a land cruiser…when in fact, my name is Mike, I live in Australia and have never owned a land cruiser. I’ve unsubscribed so many times but they just keep spamming me. So if I did live there would I trust them with my car? No way!

Salesman Eric Guajardo was great to work with. He went above and beyond to help me find the right vehicle and communicated well with me throughout the process. I would recommend Eric to others, as he is knowledgeable and friendly.

William Lima is the best service manager I've had in all my years of working with Toyota. He always treats me as a valued customer and makes sure all my requests are taken care of! Autonation service technicians obviously do a fantastic job as I have never needed anything beyond the normal warranty maintenance. Best service in the West!!

Jose who has been assisting me is the reason I keep going back to him. He’s very patient, professional & polite. Jose at Autonation Sahara is a a definite asset to Toyota & I wish there are more staffs like him !!!

It's a shame that that it's so hot in here can you make your customers at least feel comfortable while they wait 2 hrs for oil change.

I might have given less star to Auto Nation Toyota Sahara location as I met with many rude and careless staff there, but Ivan and Tim made up for all bad experiences for me. Every time I go there staff act like they're too busy to care for people and want you to go to someone else. Never felt welcomed. I know they're busy but we're their business. They should be kinder; a smile creates wonders. Generally, I don't like staff there but I'm giving 4 stars as I'm so, very pleased with Ivan and Tim. Facility, on the other hand, is very clean, maintained so well; deserves 5 stars on that.

We only went there with a car problem

Service guy David is always helpful and accommodating. Service took a little longer than expected/quoted. Alingment still pulling to right, hopefully it will improve over the next few days.

Service writer promised return of my vehicle in 1.5 to 2 hours and it was done. I had to go to the dealership/service center for my free services because you do not have one 70 miles closer in the town where I live.

Ivan Mandapat excellent customer service. Very helpful and informative.

Great service with honest communication and timely completion!

I am very disappointed with the service provided at this location. I live near this location but honestly I will prefer to drive 10 or so more miles where I can get the kind of service I am looking for. I tried getting service on my vehicle the day prior to the date of my bad experience. I called the service department on 12/03/18 to find out if I could get an oil change and asked what time service department was open until. Apparantly they close at 7pm. I showed up at 625 and they informed me that they could not service my vehicle because there was no available mechanics at that time and they had gone home. As a customer I was disappointed. It seems that the hours of service should be advertised as closing at 630 not 7pm . A simple oil change should not take more then 30 minutes. I went back the next day and a simple oil change took way over 2 hours. That is unacceptable!

Jimmy and Ceasar made the purchasing process painless. I love my new Camry.

I didn’t like the service I received

My wait time was 21/2 hours for an oil change with an appointment. That is absurd. I will not have my oil change with you again

Mark does his best always which is why I keep coming back to your spectacular customer service!

The staff at AN Las Vegas took great care of me with excellent communication via text and email, sending me pics of the car I was interested in before it was even detailed and assisting me in putting a deposit to secure the car immediately. The purchase was smooth, too. Thanks so much!

overall great service! my wife and i had our car brake pads replaced and oil change. Mr. Ivan Mandapat was really kind and helpful with our needs for our car. Thank you!!!

As always, great service. Joey Martinez is an exceptional service consultant. He is very knowledgeable, courteous, and always presents himself in a professional manner. He is an outstanding asset to the dealership. Thank you Joey!

Excellent service

This visit was part of a recall program, but the service was done very efficiently & completed in less than 3 hours.

The service was great!! They took care of us and we appreciate everything they did for us!!

Two week update Date June 19 2021: On July 5th 2021 my family and I went to Auto Nation Toyota Las Vegas to look at some cars. Walked around outside and was ignored by 2 sales persons on their phones until a very nice and formal sales person ask us if we would like assistance his name was Rances Lopez. He made us feel very comfortable and confident about purchasing a car. He don’t force or shark us into buying a car base on our credit score like other dealers ,he was honest and sincere about our purchase interest. 2 hours into reviewing car inventory options he sold us a 2016 Toyota RAV4 “certified pre-owned” . My family and I where very happy with the purchase . All the promises Rances Lopez made from getting a good rate, to getting issues fixed, down to delivering the car to my house was an amazing experience. His customer service was beyond excellent and rare in the auto sales industry , it’s the expectation customers needs when purchasing a car . First issues . Financial Agent/Associate Mr. Torres he was talking so fast through everything without explaining the details of the matter . The only time he slow down was when he said “sign here, initial here” . Then came to the selection of special warranties for the car which I was really interested in . Little did he know that I myself is ASE Cert and the way he judge me insulted me when I told he I repair cars made me deny the warranty and just finished purchase .I know all he cared about was our down payment money and our signature of commitment to the car but you never judge a book by its cover. Second issue . The tire repair . David Schuerman Assistant Service Manager was the person who help us with the minor repairs . So before the purchase and during test drive I notice the “low tire pressure” light was present. Since it was certified pre-owned I was told this will be repaired if I purchase the car . So I scheduled an appointment to have it fixed after the purchase. Prior to the day it was going to get repaired the tire kept loosing air every 8-9 hours . June 15 2021 day of the repair the “invoice” stated the tire was repaired w/mount and balance. Now almost every 4-6 hours my tires was loosing air fast so I had to bring it in to the nearest tire shop on June 18 2021 . They performed a check . I watched them remove the tire and separate the rim and casing . What they found surprised them and made me loose trust at Auto Nation Toyota LV Repair dept . The tire had a previous patch that had gone bad so what Auto Nation Toyota did was put a temporary plug in it (straight through the patch). So I had to buy a new tire from that shop out of my pocket . Auto Nation Toyota should have just told me from the start I’d need a new tire instead of temporary plugging it and I wouldn’t mine . After seeing this it also becomes a hazard and safety issue driving in the road . I have a 1 year old daughter and with the Las Vegas summer heat the blow out would have really bad especially on the freeway in mid traffic or on our trip to California for Father’s Day weekend . A new tire is cheaper then a hospital bill and I wasn’t gona take any chances . I tried to explain my issue to David Schuerman but like a robot he was treating me like an automated machine he couldn’t give me a straight answer and kept deflecting from the issue and kept blaming the Salesman Rances. All I wanted was for him to hear me out and maybe talk to the guys who repaired it but he kept cutting me off . As a person in management that was poor customer service and maybe need to re-evaluate or take additional customer service training.This is a safety issue and the invoice states it was all fix. I have all the proof and invoices for this issue. To the dealer manager/president I truly believe that this safety issue should be taken care of and someone needs to be held accountable disciplinary action up to suspension/termination should be address. Like I said earlier a blow out from a temporary plug on the freeway with this Las Vegas heat at 55-60 would’ve have ended badly especially with my family in the car.

We never had a bad experience here as far as service goes on both of our vehicles, and Tim is always a favorite of ours much love to him!

True professionalism from start to finish. Helpful, courteous, knowledgeable. They listen to your needs and concerns.

If I could give more than 5 stars to Eric Morrison I would. Great experience every time. Lease expiring soon, look forward to buying car there. No reason to go anywhere else.

Very nice experience for purchasing a Toyota.

Very good service as always. Well. It's dealer. The price will be more expensive. However, it does save you a lot money in a long run. Thanks.

Everything was very good with the service. No problems noted. Extremely satisfying.

great experience every time.

Very satisfied. Employees that helped us are very polite and courteous thank you for all of your work. We?ll done.

We always take our car and truck to Autonation Toyota because the service is great. Ivan is always very helpful and courteous.

Just had my cars to AutoNation. William Lima was my Service Agent and with William I knew everything my Rav4 and my Solara Convertible needed would be done perfectly and I will never have to worry about my cars ever. I drove my Rav4 from NY and went straight to AutoNation to have it serviced to make sure it made the trip OK. While waiting for the car I saw the Solara Convertible, fell in love with it, and bought it on the spot. One of the sales agents drove my Rav4 home for me and I drove my convertible home. That was 16 years ago and AutoNation has been maintaining my cars ever since. Yesterday William Lima took excellent care of me as he always does.I brought the convertible in first and when that was finished, William called and I brought the Rav4 in and took the convertible home. In all the years I've had them nothing has gone wrong with them. The 2004 Rav4 just past 50,000 miles and the Solara convertible just passed 41,000 miles. AutoNation takes real good care of them. I would never buy any but a Toyota. Never have. Love, Love them.😘🥰😍

Mike G. was great. Have to say the best experience I have ever had at a dealership repair shop. We will be taking all of our cars there.

Mike G. was great. Have to say this was one of the best dealership experiences I have ever had.

The battery was low and I needed a smog check. The service agent explained how the battery is used for the smog check and how important it is to drive the car and not just let it sit for long periods of time.

Friendly staff, fast quick and easy

I walked in and no one bothered to say a word, no one offered any help, I had to just about tackle someone to get their attention. The separated some keys on my key ring and didn't tell me so wasted time looking for them. And this: they didn't completely secure the hood on my vehicle, luckily I discovered it before I got on the freeway... the hood could've lifted when I was driving! Very careless and dangerous!

Brought in Sequoia for 100k service, door seal noise and floppy ac vents. They kept the vehicle 2 days. On pickup, reviewed bill. They did not do the 100k service after 2 days with the vehicle! The check engine light is still on.

I always get the best at Autonation Toyota. From my service advisor David to the work I have done on my Toyota. I've been going there since I bought my 2009 Matrix (bought it there) and I have no plan's to take it anywhere else. 12 year's of great service!!!

My experience was off the charts. Zulma, Johnny and every single person that I spoke to or dealt with were not only compassionate beings but HONEST! Which is so rare to find at a dealership. I will continue to support this dealership in particular and promote on all my social media platforms as I work on TV and I love being grateful when other people truly care about other people and leave them with positive experiences. Will definitely come back again and again and spread the word to friends and contacts so they can hopefully experience the profesional and loving care of your staff. Thank you!

Always a pleasure to work with Mr. Joey Martinez and the staff at Auto Nation Toyota. Services are very professional and done in a timely manner.

When it comes to trying to sell you a car they give you great service, but DO NOT go and get your car serviced here. I came in with a problem with my fuel pump, (and I am no expert in this field) but I let them know where I was having issues with the car. Mind you, I got it from from 3 or 4 months ago so I figured it might be covered with the warranty. Of course not! A technician advisor named Kevin Grady just entertaining my concerns continues to try and charge me for a oil change and a tire rotation. Tells me everything is good with my car, which seemed odd since I literally was running on E all week and was unable to put more than a gallon of gas at a time. He tells me he filled the tank and takes off once I have my keys. I’m leaving and my meter is still on E, which tells me something is not right. I pull back in and to everyone’s surprise I’m leaking gas everywhere!!! They take the car back in and give me a rental and tell me the next day that my charcoal canister is damaged with fuel. That only happens when you forcefully fill the tank, which I avoided doing all week. Kevin was able to fill the tank and says he had no problem doing so but now I have 1400 worth in damage. I told them to keep the rental and I went else where, do yourselves a favor and contact a local mechanic instead of the the dealership.

AutoNation’s customer relations is deteriorating badly. Our service technician, William was fine and seemed competent. However, all other employees have little or no customer relation skills. The clerk accepting payment appeared bored and lacking interest in her job. She had no interest in communicating other than telling me where to sign. She didn’t even bother to tell me my invoice total. And, of course she didn’t even have the courtesy to say thank you. Staff outside for car pick-up were the same. I stood by the counter while another young lady looked away pretending not to see me. As the young man retrieved by vehicle I walked forward and waived so that he wouldn’t have to drive my car forward. He drove all the way forward passing me so that I had to walk nearly the entire length of the facility. He didn’t check my paperwork to ensure I was the owner and he too couldn’t say thank you. Not one employ thanked me for my business. Last year I was in the market to purchase a replacement for my 4Runner. Sales staff seem so disinterested I went to Lexus where the staff exceeded my expectations. I bought an RX350, instead of the Highlander I had originally intended to purchase. Las Vegas Toyota AutoNation needs to up their game. They have lost me for future vehicle purchases. Side note: young people growing up staring at their smart phones have lost many interpersonal relationship skills. Companies dealing with the public will need to train these socially crippled people entering to workforce if the company wants to remain viable. The public should not reward companies that cannot express appreciation. There are alternatives for the public where our business is truly appreciated. That is where we should go.

Jonathan was great! He made sure I was well taken care of and my car was done sooner than expected.

Purchased the vehicle in December 2020, the buying process was amazingly simple. I was treated very well by the sales agent. I brought my vehicle back for a six month service. Michael Bigness was my service contact. He was very cordial and explained what would be done on my vehicle. After completing the service, which included my vehicle being washed, I was provided with my next 6 month appointment. AutoNation personnel are fabulous.

My experience was great. You should swing by and get a car from Autonation Toyota today, you won?t be disappointed.

AutoNation Toyota was great! Elvis my sales person and Jason in the finace office went above and beyond my expectations. Would highly recommend!

Jonathan is very kind and he really is honest abt what you need. I honestly love both Toyota’s east and west. West I go to Jonathan and east I go to Eduardo. They are all very helpful.

Had a 35K miles service on my Toyota Rav4. Their service dept. made sure they checked everything and it runs like new again!

My wife and I recently purchased a new 2017 Toyota Corolla at Auto Nation Toyota. Our salesperson, Martin Reyes, was professional, courteous, and very efficient in showing us various Toyota models and their accessories and price options before we made our final decision. From our first meeting with Martin to picking up our car, Martin made us feel happy and confident in our final choice. The entire Auto Nation staff from the sales dept to the loan officer and to the service reps were all very professional and courteous throughout the entire process. R/Dave and Hsiu Wegener

I sent in the vehicle information to have my car appraised and was offered a great price. Went in later that same day and walked out with new car, title for title trade. The sales rep made it a very simple, very easy process.

Brought my Corolla in because of a rattling noise near the engine , found out it was the water pump. When I brought up I had a Car Shield protection that covered that part was immediately told they don?t accept Car Shield , called car shield and was told they should accept it . Went ahead and had it repaired and am trying to get reimbursement from Car Shield. Trouble checked at check out with cashiers sand they told me they never heard of it. I assume they say that because their trying to push customers to Toyota Care. Side note it?s two weeks later and I?m still try to get reimbursement, I paid $2000 over the last 16 months for the coverage and neither company Car Shield or Autonation seem to really care.

I feel this company is very knowlegable and can be trusted that the work that is recommended is both needed and fairly priced.

I get wonderful service at AutoNation Toyota, here in Las Vegas. I am especially pleased with my Service writer Ivan Mandapat. He is always courteous, professional and yet personable. He is very helpful and knowledgeable, if I have any questions about my Toyota Highlander. I wouldn't think of going to any other Dealership.

Jonathan was a Great Sales Person!!! He made it possible to trade in my two cars for a new Rav4. Which we are super happy with!! I will be back in the future to do more Buisness!! Thank You Jonathan!! 🤗

Efficiency and courtesy and costumer friendly

great experience….all the people are friendly and helpful…

Tire's Rotated, computer system updated and car washed completed in an hour. I was waiting in the lounge while car being serviced. All was completed. As I was driving away, a call came in via Bluetooth as I answered the call the system cut off. Which is the prior problem I had been having. Turned around and went back to Service Rep and went through motions of the issue. Tim Phillis explained problems/defect with radio. Said he will request Radio replacement, refund my money and keep me informed.

My recent visit to Toyota automation on Sahara was the most efficient and professional experience I have ever received in my life!

Thank you Ivan Manapat 👍🏼👍🏼...You always deliver a great service!!! Keep it up 👌🏼…The maintenance service of the truck was fast but efficient and was done earlier than promised…Ivan’s professionalism is superb as well…He’s very knowledgeable in what he does and a strong asset to the company…

The staff are very helpful. The service is fast. I would recommend Autonation Toyota Service 100% to the others. Special thanks to Ivan Mandapat and to all the all the staff for helping each other to have a fast services.

Service tech Michael B. is amazing! Been working with him for years now and he is always on his game.

I always have a good experience here. My car is well taken care of and service professionals are courteous and knowledgeable.

I bought a 2008 Dodge Caliber with 8590 miles on it for $6800 that was all the money I had. It sounded like a good deal till a month later my transmission starts messing up. It has a CVT engine in it which has a lifespan of 8500. I didn't know this at the time but they sold me a car that was already gonna mess up on me. I called the dealership and they said I bought the car as is so there's nothing they can do about it. And I didn't have another $3000 for the warranty. Now I have to spend $2000 to fix new car. Worse dealership ever

Michael was very friendly and helpful/informative. Checkin/out was fast. Everything on vehicle was fine.

Without going into too much detail - I had a tire with low pressure and brought it in to be checked. Air was put in tire, sensor was reset. Went back 2 weeks later due to a tire blowout of a DIFFERENT tire. Everything else reportedly checked out. Go back 2 weeks later because tire sensor went on again for the SAME TIRE as the first time. This time they say they find a nail and tire needs to be replaced. They should have found that on 2 other occasions. Not cool.

Service tech Michael B. is amazing! Been working with him for years now and he is always on his game.

I am so happy I chose automation. I returned for an oil change. Worked with Kevin. Outstanding customer service. Love autonation.

The service here was wonderful. My car was ready in a timely manner and they gave me a free car wash. On top of that, everybody was nice.

Very poor service not like before. poor service not like before.

The service was great excellent. Fast and friendly.

I love the customer service and attention given by autonation buying and service a car is very easy no problem! Highly recommend it!!!!! I love this place !

Always great service at Autonation. Have been coordinating all vehicle service needs with Tim Phillis at Autonation for many years. He is the best. Always checks everything and offers good advice on anything that needs to be done.

Quick and easy customer service. Friendly and helpful.

I was a little disappointed in everything except for Michael the rep. I received a call two weeks earlier saying I needed to schedule an oil change for my car. I advise the representative that it only had 2500 miles on it and I didn’t think they were going to do an oil change because the original oil needs to stay in for at least 10,000 miles. He told me that was not the case and it was 6 months or 6000 miles. I got to Toyota on Saturday at 7:50 waited in line spoke with Michael advised him of what I was told and he told me that they would not be able to do an oil change because there weren’t enough miles on the car like I told a previous representative. It was a small issue that I wanted Michael to look at what he did and said it was not a problem at all and asked if I wanted the car to be washed I said that would be great the car was not washed. So I basically spent about four hours at your dealership for no reason. Please advise your appointment setters the guidelines on who needs a oil change and when.Once again this was not Michael’s fault but I think some training might be needed in this department.

Great service team.

Autonation Toyota Las Vegas continues to provide great value for servicing our Lexus RX 350. Kevin Grady is a great service advisor and his recommendations and follow through are second to none. We have enjoyed the service experience at AutoNation Toyota and will continue to service our vehicle here.

You can purchase or lease a vehicle anywhere, but their service is second to none ! I decide which make vehicle I will purchase based on the Service Department...and I have been with AutoNation Toyota Las Vegas for four vehicles to date ! I wouldn't dream of switching... Their Service Department is professional, explaining everything from expected wait time to cost... They care, and it is reflected in the service rendered their customers!

Thank you for always giving me honest quotes and fast service! I love my Toyota & I know AutoNation will take great care of my Highlander.

Tanner, Provided me with smooth car sale experience. Guided me through the process and new the truck inside and out. Love my new truck. Thanks Chris Arambula

I have gone to this dealership for 16 years and always positive experiences

I would to thank my Advisor 3059 David Schuerman for being so accommodating his friendliness and the number one in customer service for me that’s number one in having a business the first empression is always very important. I definitely recommend AitoNation Toyota Las Vegas.

I have been going to this dealership since I purchased my 2005 Tacoma and the dealership and Jose always takes care of whatever is needed

rances was great. buying experience was great.

Went in for my first car and walked out with just that thanks to Kevin!

If I can give this place minus star, I would! Salespersons gave conflicting informations. Called from out of state to book & buy a car, but the salesperson we talked to, Larry, said we couldn’t eventhough we said we would give down payment. He said he would ask his supervisor but never got back to us. We called his number, but he never picked up. Then we used the online booking system to reserve a car. A salesperson, Jonathan wrote to us. From the communication it’s clear that we wanted to BUY the car as we asked for the documents to prepare and we told him we had the loan approval. Called him an hour before the appointment and he said that he sold the car the day before. And that he thought we just wanted to see the car not buy. That out of state customers can book a car by putting down payment & that Nevada residents can’t reserve the car, they have to come in person. What the use of the online reserving system then????He didn’t even have the courtesy to let us know that the car was sold. What the heck??!! Wrote an email to the GM but no response as I wrote this review. This is outrageous, unethical & complete waste of time. I don’t even have the words to describe it. Avoid this dealership. Don’t use their online reserving system. It’s a total waste of time. Better go to other Toyota dealerships in town.

Great service.

Made an appt for next day. Worked with Eric, and as in the past, he was friendly, knowledgable, explained cost and service needed, along with approx. how long it would take. Car was done an hour early. Car drives well! Thank you very much ERIC M.

Nothing special

Will not make me a key for my car

Very thorough, very professional and reliable Would highly recommend

They always take great care of us and our vehicles. Thanks again, Mark!

Autonation Toyota has great customer service I was welcomed immediately. My car was fixed in the time discussed. I recommend you use them

Great friendly professional service!

Michael Bigness and his team were awesome!! Got the whole thing done in under 90 minutes - thanks!!

Ivan is always awesome and super personable. I have been coming to this location for years.

Mr. Mandapat who took Care of my Rav4 -XLE ...2018 For Routine Maintenance and my Vehicle Needs .. Did An Excellent Job to my Vehicle.. Thank You for Doing An Excellent Job...

Mr. Mandapat ..Who took Care of my Rav4 XLE ..2018 for Routine Maintenance and my Vehicle needs.... Did An Excellent Job to my Vehicle.. Thank you for doing An Excellent Job...

Thank you, Jose Jimenez you are the best hallways keep me post about my next service and do the extra mile to keep my 4runner on check!!

Good service dept.

Great customer service!

Had a appt for June 38 received email from them and that apt changed to 5 months later with no explanation if you do not want my 800 dollars I will and have gone elsewhere. I am new to Vegas tried Finley's gotdt service was good but the man lied to me and service was great at auto nation but this spot change was just to much so I found a non Toyota place that works on Toyota and believe I found a home. I have always been true to to service depts but I see that in Vegas it's just not possible. Service was very good but follow up extremely not acceptable

The team diagnosed and fixed the problem quickly and provided me options for repair.

Service is always top tier. Tanner was great Jasmine is fantastic the service team is amazing. Every experience I have had has been wonderful with them.

I am spake a little English but understand and the financial used to a lot of money charges me because the car is 34 and he charged me dabble. So I give down payment 3000 and I asked cancel please but he told me nexts year so I was muddy but l like the care so if

Finance guy Sergio was persistent as xxxx and basically said Toyota factory warranty of 5 years or 60k miles is useless and when we kindly told him no thank you several times about an extended warranty his attitude went from nice to xxxxxxx instantly. Sad that Sergio started out so nice and when he didn?t get the sale his second face came out. Hopefully they have cameras in the finance office to watch his change in attitude. I doubt anything will be done about this since Sergio shares the same last name as the GM of the dealership and that is probably why he is allowed to get xxxxty with people. Love the car and Brittney in sales was excellent.

I arrived an hour earlier than my appointment time because my prior event ended earlier than expected. I was seen in no time. This company honored me as though I was on my scheduled appt. I waited for the service and was able to use the mailer coupon for the repairs. This location never give me a problem. They are kind and such a bunch of respectful people.

Service was Excellent. The Staff was very Friendly and Courteous. My vehicle was Serviced in a Timely manner.

A word to the wise. Finance guy Robles gave me 4.79% while west star gave me 2.74% on my auto loan.

The dealership, salesperson & Rep were awesome! I highly recommend this to anyone in the market for a vehicle! Thank you!

As always great. Thorough and timely. Mark is awesome!

They did well getting my Tacoma in on short notice. The service took a long time and when they went to bring my vehicle out it had not been washed yet so I declined their free wash offer

I've been a member since 2016. David has been my Service Rep 99% of the time. He's Awesome, easy to chat with. He listens to my concerns if any and is very attentive. My only complaint is the service fees. They can be very pricey at times. I've also learned that Toyota does not "fix" anything. Even the smallest infraction will be "replaced". It's not a bad idea to find another mechanic before taking your vehicle to be fixed at the dealership.

I recommend Auto Nation Toyota Las Vegas 6300 W Sahara, I always have a good experience every time I take my Rav4 for regular maintenance. I always make an appointment and never have to wait long. My service advisor is Ivan Mandapat, he always go above and beyond. He is amazing guy and funny!👍👍

Quick and reliable with a very nice waiting area. I ways use Mark.

After 2 months of trying to get the dealer to conclude on the car purchase from out of town, autonation delivered a vehicle with torn drivers seat, torn center arm rest and torn moonroof cover. So so disappointed that I was decieved into buying a very unkept vehicle at a high cost. They gave every assurance that the vehicle was clean and in good condition. Autonation henderson failed me. I feel scammed

Thank you Ivan Mandapat for excellent service . I have been a customer at Autonation Toyota for over 5 years. They always take care of my car and made sure it?s in excellent condition. For reference, I have a 2004 Toyota Sequoia with 270,000 mileage. It?s still running very well because Ivan and his team maintains it.

Bridgette, Johnny and Steve are AMAZING! We had never been to a dealership before and were quite nervous about the process but it was absolutely a breeze! They answered all our “beginner” questions with kindness and the guidance we needed! We will definitely be recommending them and this dealership to friends and family!

If you are in the market, hit up Rances. Got me squared away in no time and has continued to be helpful even after the purchase! And make sure you see Sergio in finance. Those 2 made the car buying experience with them a breeze.

It is a quality work among Toyota mechanics. The front staff are always on the go no matter how far they are walking back and forth just to make your time shorter in the shop.

Bridgette, Johnny and Steve are AMAZING! We had never been to a dealership before and were quite nervous about the process but it was absolutely a breeze! They answered all our ?beginner? questions with kindness and the guidance we needed! We will definitely be recommending them and this dealership to friends and family!

Muy mal servicio

They were ready for my car when I arrived and completed the work in much less time than they originally told me it would take.

The staff here is so friendly and helpful. I'd love to give a special thanks to my rep William Lima. William kept me updated and helped me through out my service. He was very nice and I appreciate all he did to get my car fixed! The Toyota team worked very quickly and efficiently to ensure I had my car back within a day!

Awesome experienced I highly recommend AutoNation Toyota Las Vegas .. Specially Jack Rasmussen who help us though out the process excellent sales person explained everything specially out of state purchase, it went very smooth from start to finish , including the finance that handled our loan process Alan Z. did his part and let us out in due time.. thanks Dee

Eric has been taking care of my car for a number of years now. My appointment was of 7AM. Eric was waiting for me in the drop off area as I pulled in. We went inside and went over what I wanted to have done. Eric was polite, thorough and knowledgeable about my Camry. Just under 2 hours later Eric contacted me and went over the checkup my car received. He informed me what is going on and what the Camry might in need of in the future. I could not be more pleased. My Camry is a great car and with Autonation and Eric taking care of it all should be fine for the future.

Give Tim Phillis a raise! He does a great job for me year after year!!

As always I am very happy with the service provided by AutoNation . Best car I ever had, and best service I ever received

The service was quick this time and Ivan was very helpful,informative and most of all respectful.

Autonation Toyota treating me right so far! Joey Martinez and staff got me situated quickly!

Great service provided thanks.

Good maintenece garage Able to wait for my car while it’s being worked on Good location on sahara

Surprisingly personal experience, everyone was attentive and pleasant to deal with.

Understaffed meaning we had to wait a lot for answers on our questions. Damir was trying his best juggling between customers but wasn't able to show us what we were looking for until later that night when he sent a message that he found a car somewhere in the back of the lot.

Good service and good service advisor. See you at my next service. Thank you Ivan Mandapat

Superb! And Great Service. Thank you. Mr Mandapat.

Good customer service the only I have to wait 1:30 hours to fix the tire I understand maybe they are shot in personal . Thank you

Hello everyone! My dad and myself have bought 3 separate white Toyota Corolla's at AutoNation. I went yesterday to buy my 4th car there, only to find out that 1 hour later, my salesperson came back to me with the most terrible of offers on a brand new RAV 4 - In fact the offer was soooooooooo bad, it was actually offensive. I then walked over to my normal salesperson that I had just bought a car from a few years earlier, yes he was still working there, and he went on and defended her - AutoNation actually wanted $12,000 dollars down on a 30 month lease, and approximately $200 dollars a month - There was no discount for me whatsoever, even thought I have bought a total of 4 different vehicles at The AutoNation/Toyota/Nissan in the last few years. Not only was there no discount whatsoever, but they actually raised the price on me approximately $1,600 dollars and called it some kind of silly name to it to justify ripping me and other people off. My saleswoman was strict, with a stern face on the entire time, and should not be working there in my opinion ---------- STAY FAR AWAY FROM AutoNation dealerships here in Las Vegas, Sincerely Garrett

Efficient and finished earlier than the time frame

Mark Guilfoile is the best!! Love my 4Runner and trust my service advisor completely!!!!

I've used this facility for over 15 years and will continue to do so. My Toyota (s) are in tip top condition and I credit this facility for that.

Specifically I get service through Jose Jimenez.....he has always been top notch -- in scheduling service and in making sure the work gets done in the time he has cited and as he has outlined from the beginning.

Mr. Mandapat was extremely helpful and they finished servicing my car very quickly.

A smooth service visit with a free car wash. The agent was very professional and helpful.

Leah my saleswoman is great. There may be an opportunity for their finance manager to learn to talk to people in a more calm and respectful way. I recognized he may be new in this field and there may be a chance for him to better himself in the future to not sound as if he is talking down to his clients.

Their inspection of the car missed a missing rear view mirror that took 5 days to fix. Then their financing department took hours upon hours on 2 different dates to "sign paperwork" when we were already preapproved. Their "no haggling" only counts until you try to turn down their "extra warranty" then they find a lower interest rate so you can afford the hard sale warranty. It's weeks later and they are still making us come back to get the fob (they said the car had two keys and then we had to jump through hoops [2-hour wait] to get the second key fob) and floor mats installed (that someone said had to be done by them). I had less trouble buying my house with lousy credit than I did buying this used car from Autonation with fabulous credit. The car was at a good price and exactly what I wanted or I'd have walked but if you're going to buy from this place, make sure you plan to spend all day or several half days doing it because they're a "high-volume" sales floor and once you're on the hook, they'll take forever to get it done.

Always had good service and experience at the Toyota on West Sahara. RuthJ

Ivan is the best service represantive in AUtoNation Toyota! I will never schedule my service if he is not around, he knows my car like he owns it, the best customer service like your his family, very trustworthy. Thank you Toyota for having Ivan on your team!

Their inspection of the car missed a missing rear view mirror that took 5 days to fix. Then their financing department took hours upon hours on 2 different dates to "sign paperwork" when we were already preapproved. Their "no haggling" only counts until you try to turn down their "extra warranty" then they find a lower interest rate so you can afford the hard sale warranty. It's weeks later and they are still making us come back to get the fob (they said the car had two keys and then we had to jump through hoops [2-hour wait] to get the second key fob) and floor mats installed (that someone said had to be done by them). I had less trouble buying my house with lousy credit than I did buying this used car from Autonation with fabulous credit. The car was at a good price and exactly what I wanted or I'd have walked but if you're going to buy from this place, make sure you plan to spend all day or several half days doing it because they're a "high-volume" sales floor and once you're on the hook, they'll take forever to get it done.

Great Service,thanks to my advisor Ivan Manapat.

Says cost 1and half hours for change oil, but I was waiting the 3and half hours, and When I received my car, car was didn?t been washed, and didn?t put new stickers for mile reminding.

Excellent in all ways...Michael Bigness is very professional and helpful when I have my car serviced.

I took my truck in for the 30,000 mile service. When I arrived and was told they had no record of an appointment for me even though I scheduled a couple weeks prior, I should have left. Unfortunately I stayed for the service. Almost 3 hours later my truck was done. I went to my service advisor to pay. He told me at that time that there was a problem. He said my front brake pads were dangerously low, the drivers side at a 2 and passenger side at 2-3. I asked how much it would cost, over $300. I couldn’t afford that at the time and told him so. He begged me to go somewhere to have my brakes done. I took it to a Firestone where I’ve taken previous vehicles for service. I was furious when they advised me that the brakes were just fine. The drivers side at a 7, passenger side at a 6-7. My truck is barely over 2 years old and I don’t drive hard on my brakes. I had a feeling they were lying about them. Can’t help but think that they saw gal bring a truck in alone and decided to try and take advantage of the situation. How unfortunate. I had stopped going to the Centennial dealership for the exact same treatment as I received here.

Never go here! They’ll go behind the insurance companies back and try to charge you more monies! They’re scams!!! Would sand my full bumper if I Paid an extra $180! They wouldn’t call the insurance company then when insurance company called them, they LIED 🤥 NEVER TRUST THIS COMPANY!!!

Tim Phillis and his team are top notch professionals!

Sales and Tim in service dept.

I took my Toyota Hybrid Camry in for routine maintenance as recommended. As always, Jose was wonderful: knowledgeable about my car's history and current needs, was personable, treated me like an old friend as usual. I was treated as an important customer even though the service that day was free. I left feeling confident that my car and I were in good hands.

it was a wonderful experience to do the maintenance of my car at Autonation Toyota. Excellent customer service quality and quick results.

Service was excellent, employees are very helpful and facility is very clean.

Excellent service from the advisor from beginning to end. Great pricing options!

NEVER EVER go to the service department here. Even if it’s free because it will cost you your sanity. Completely incompetent, unorganized, & liars. After sitting for over 2 1/2 hours to fix a nail in the tire (that by the way they said wasn’t there last week) I’ve been told multiple times it’s almost done only to have a manager tell me they were starting mine next. WHAT IS THE POINT OF AN APPOINTMENT??? & how is it that last week they said tire was great and I drove straight to Discount tire and they immediately found giant nail!!?? Free to fix here so I came back. I should have just bought a new tire at Discount. For the record- the sales side of this business is AMAZING 🤩

This is the second time I have had my 4Runner serviced at this location. The whole process, from scheduling an appointment to receiving the vehicle after service was excellent. The service writer, Jose Jimenez was very knowledgeable and professional. This is a top-notch facility.

I brought my car in because my tire pressure light came on. It turned out I had a nail in it and my alignment was off. The service I had was great. I’ve been bringing my car in to you guys from the beginning. I won’t go anywhere else. Thank you Ivan!

Fast and friendly efficient service.

I went online to the website and saw the one I liked. Communicated back and forth with the dealership by text, email, and phone. Within a day we agreed on the price. Unfortunately, the day after the purchase I saw the odometer reading was about 600 miles more than what was told me. The meter was set on TripA and not the odometer. TripA had about 10 miles when I was test driving it. When I signed the paper work it represented as 15 miles. So it seemed close enough because I test drove it and they had to prep the car for delivery. But the next day I saw the big difference as I was going through the manual to familiarize myself with the car. I contacted my sales rep and met the next day at the dealership. I was told that the general manager was using that car as a demo, resulting in the added mileage. Even though it was still a new car, it was a big emotional letdown to find out that way. We negotiated additional monetary compensation for their mistake. Overall I was satisfied with the final outcome and am happy with my purchase.

Friendly staff and very fast service! It was a pleasant experience!

Where should we start... probably by reading the recent reviews left by fellow yelpers. It won’t take long to see that this establishment doesn’t care too much about customer service. This dealership will have you commit, set up a time to pick up your vehicle and sign documents.. only to sell it out from under you. The GM knowingly aware of the transaction and dealings., still agreed to sell vehicle out from under us.. not a phone call, text, or email.. just plain poor or lack of customer service concern.. Dealerships want the customer to commit.., and will hold them to the fire, but will pull back their commitment at anytime. Do yourself a favor, don’t waste your time.. or your gas or your emotion.. find another Toyota Dealer

Great experience leasing a new Camry sales manager was great did exactly what he said offered us the lease or .9% Toyota financing but chose the lease. I would say the only minus was financing trying to up sale us expensive added warranties and that the salesman never explained the features etc of new Camry which would’ve been extremely informative so we ended up learning on the fly on way home. Also never received the complimentary Toyota care agreement with our contract number to receive the 2 year service. Other than then that definitely most easy transaction on buying a car I’ve had the hardest part was deciding to lease or buy. Would recommend.

Michael Bigness has been very helpful in getting my needed maintenance taken cared of. He went the extra step to call my fleet department to authorize necessary scheduled cost.

Tim Phillis is always the best. This time I had an issue with the guy who washed my car. Pointed out the problem and he just walked away. Love this location and will always use Tim for my advisor.

Always great service and repairs are always on time.

Ivan is on top of things! Thank you! Very professional!

Came in for a oil change everything was pretty average customer service was okay not bad I've seen worse. Nothing that really screamed over the top friendly , the guys who take your car and move it up the line where actually friendlier over all though everyone was pretty professional. When it came time to grab our truck back it took longer than usual they where extremely busy but the lady and someone on the other radio kept messing up the numbers so they had a hard time finding out truck two people after us got there vehicle faster than us. I would have to say invest in better quality radios .

Ivan Manabat did a wonderful job , he was very professional and explain everything what is needed. It didn’t took long for my service to be done. Job well done !

Never lets me down, best customer service and they always explain in detail!!!

extremely pleasant and was done very professionally

The got us down fast and did a great job

I guess my question is why make an appointment if you are going to wait for over 2 hours for a basic oil change? I know this isn't one of the "Speedy" or "Jiffy" oil change chains, but seriously..OVER 2 hours?!? There was a cooler with complimentary bottles of water, and the bathrooms were nice and clean. But a heads up, or an update after an hour would have been nice.

My service advisor Mark was very helpful. Thanks AutoNation Toyota!

Friendly and no back and fourth

Great service as always. Thanks Tim.

Eric Guajardo in Internet sales made buying a truck from 450 miles away so easy. Finding a high demand/low inventory Tundra was worth the drive. The trade in value was also higher than other dealerships.

I love my car. It match me and girls just look ? lol. What i really love about AutoNation is when me, sister and brother-in-law walk in, it feel like home everyone say Hi. Joel the salesman he was great, he help me out allot to find a car and i just wanna say it was my first time buying a car. Work hard and it pay off. Welcome to the family AutoNation and I?m going let all my friends and family?s if they ever look for car, go to AutoNation.

Worst experience ever. I am a spouse of an active duty military member and returned a lease vehicle early. Two months have past since I returned the lease and I get a call from Toyota financial collection agency stating I owe the two months payment. They state this local deal never processed the SCRA correctly. Toyota financial cannot fix the issue with this dealer and after many calls to this dealer and messages there has been no resolution.

Eric is my new service person & is very good. However my approx 3 hour wait turned into almost 5 hours—evidently the mechanics were overwhelmed,

Autonation Toyota is a great dealership, they go above and beyond any other dealership I have been to. I have a 2019 Toyota Camry that is still under factory maintenance. They get me in and out quickly and also informed me that they had parts in stock for a recall on my vehicle. Even though the warranty service was less than one day they still gave me a loaner vehicle. Amazing service from all employees.

Everything was great except when I come back to change some things on the contract the finance manager, Scott, gave me some attitudes by saying he couldn't do anything. After all the big talks, I got help from sale manager allowed me to redo contract to way I want. I know it is business but it's too much with all the pushes. Scott need to change his way in customer service.

Great service, a repair shop I can trust to fix a problem that won't come bite me back in the future. I had a new water pump installed a few years back and here I was again with it leaking. I think it must have been due to them not using a Toyota part. I am always treated well and totally informed. All repairs are done in a timely manner. Thanks you guys at Toyota Service Center.

Easy when directed by Edmunds website. It still took over 3 hours and it was a cash sale.

excellent sales people excellent service

I have been taking my car for service to AutoNation Toyota for many years now and have always gotten reliable service. I would not consider taking it to any other place.

Just getting the 5000 mile check up with AutoNation in Las Vegas. Great crew. Everyone was patient and helpful. First time doing this and am so grateful for such a nice experience. All fluids were topped up, they even washed my car. Thank you AutoNation Toyota Las Vegas!

I am impressed with my total experience with this dealership; it was wonderful from the beginning!!!

Friendly, very fast service. In for fuel pump recall and 10,000 mile service. All done in less than 2 hours, including wash.

everyone at AutoNation Toyota was fantastic the sales team the service department the parts department and the finance department all were wonderful five stars for everybody

My rep was helpful answering questions and explaining work that was done.

Great service. I love my car.

Service was amazing as well the person that helped me.

Ivan Mandapat is very friendly. We went there to have a regular maintenance. He recommended that we need to change our tires and we accepted and now our car run smoothly. And its fast service.

Ivan Mandapat is a great guy. He was very helpful in taking the time to explain all the things associated with my car. Highly recommend going to him.

Excellent service by Tim. Car was serviced quickly.

Service good to me’👍 clean area ‘

Nice advisory there helping you to make faster your car 🚗 done. ESP. Mr. Mandapat

I went to toyota auto nation to buy a new highlander. After test driving we sat down for negotiations. I gave them my Costco membership price and that was it. No hassle no haggling. I was dreading the process but turns out it was stress free

Once again, Jonathan Lobos was amazing. Always offering excellent customer service. He gets  my service done promptly and efficiently. The entire experience is always enjoyable and painless in every way. Thank you Jonathan and Auto Nation Toyota for another perfect experience at your dealership auto service dept

mark is a very responsible person to explain everything to me

Great Service! Very professional specially my service tech Ivan Mandapat. Explained very thoroughly what is needed to be done and why is it important. He showed compassion and cared about my vehicle. Although he didnt know my wife drives it with my little kids more than I have and I feel safe knowing my vehicle are in great shape. Thanks auto nation toyota and Ivan.

Helpful and Friendly waiting time was a bit long.

Took my car in for first maintenance. Staff and service was excellent.

Been taking my Tacoma in for service since I bought it there in 2002. I've had the same tech all these years; the service writers have always treated me right. No complaints whatsoever.

The service was exceptional .

Very nice service

Always dependable maintenance work & repairs! Great Employees!

I really tried to control myself not to waste time writing a review against this business. I have a very bad experiences on them before but yesterday I went there again. After few years of doing my services at another dealership is that, I went there yesterday because I have an upcoming trip that I need my service done ASAP. If you don't care about getting charge a hefty amount for a simple service, this is the right spot. I promise never ever this branch in Vegas. A basic tune-up with replacement of spark plugs for my 2017 SUV is $787. They charged me $35 for a $18 Gasket, Air Surge Tank to Intake Manifold. And $25.43 for a $12 spark plug. My own quote btw comes from Toyota's own website. I walked out paying $1,030 for basic maintenance stuffs but the huge portion of payment was on "basic tune up". I don't reap anything from putting down a bad review on them but this is my honest experience. I am gonna stick to my other service dealership even it's farther from me. I learned a lesson out of my pocket. . Below is what I paid for. Again, the labor is pretty much about replacing spark plugs and the basic tune-up which is pretty much a visual inspection.

After my Toyota had been sitting too long due to the Covid lockdown we have been living with my battery died. Got it going and went to my Toyota dealer and they took me in immediately and took care of it. New battery and serviced my car to bring it to where it should be. Being a Corolla Hybrid it is a great drive and having the right people to handle any problems makes it a real pleasure and treasure. Always there for the customer,.

Always go there to have my car serviced never have a issue or problem they take good care of me!

The salesperson, Eric was very knowledgeable and very helpful!

Jonathan Lobos is always the best listens to my needs and is very helpful. Thanks Jonathan

This was my first experience with purchasing a car through the internet. All 3 Toyota dealerships offer internet sales. Of the 3 dealerships, only AutoNation Toyota's internet sales agent Sandra Mguiss understood how to make the transaction internet based. The other 2 dealerships uses 'internet sales' purely as a ploy to get you to go there and deal in the old fashioned way. Sandra responded very quickly and responded exactly how I requested. We came to agreement with a second interaction. This took a total of 30 minutes to come to the price of what I wanted. She was very professional, understood how professionals like me work. If you are a professional and time is important and you don't like the usual sales approach of typical on site sales tactics and looking for a Toyota, I encourage you to seek out Sandra Mguiss to help you with your transaction. It was painless, and very professional. I will certainly make my next purchase with Sandra.

They took forever to service my car, and the agent adid not any customer service skills.

Delilah and Steve were both great to work with and very responsive in my inquiries.

Most of our deal was done online, so by the time we got to the dealership we were ready to take a test drive and sign. The process was fast and easy, and we feel we got a fair price for our trade-in as well as for our new Highlander. We would highly recommend Auto Nation.

I brought my car to get an oil change by the suggestion of my husband. I am always fearful of taking my car to dealerships so they could take advantage of me and my car ignorance. I was also suggested to get my wipers changed. I had a small little spider crack in my wind shield that has been there for a long long time. I pulled up to the service department with a good windshield and when my service was Done I came back to a huge crack in the windshield. Well I guess initialed something that I was aware of a crack but never got a copy. I’m not an idiot that crack across my front windshield was not there when I pulled up but it’s there after my service. Someone in the service department agitated my windshield. And I’m the idiot. Now I need to repair it and I will also need to replace my gate transponder which is such a pain with my HOA. Now I know why I hate car dealerships. Make sure anything you initial you get a copy of.

Financing department are thieves, I got approved for 2.74% interest rate through bank of america. They made a bait switch and gave me their own bank for 6.90% They mislead me that they will take care of all documents with bofa and I don’t have to do anything. I truly trust them and they did this to me. When I confronted him he said is too late, now i have to refinance to get back to lower interest rate with bofa. I have a credit score over 800. PLEASE PLEASE PLEASE make sure you read before signing any documents. they will purposely screw people who not careful.

Great customer service and waiting time is minimal. Jonathan is friendly, helpful and saved me money. Kudos to him!

Excellent service, been taking my car here for almost 6 years

Everything was beyond expectations and they have provided whatever I needed.

Very convenient

Awesome place and business, great services. Everyone is so friendly and kind to the customers, It is great being in the presence of people who generally care.

Friendly and great customer Service go and see Roy T in the service area and for sales Ernesto C

Great customer service and fast service. Was treated like a valued car owner and said my car is in good shape thank you so much

Clean & the staff are friendly

Tim Phillis is great Service Advisor! Tim is always very attentive and always has empathy! My repairs are always done in a timely manner! Kudos to Tim!!

Service was OK but lots of room for improvement like fill up all the fluid to fool instead of appropriate level

Toyota Care is great. The staff is wonderful. Friendly and nice. Quality all the way.

Service person very knowledgeable and honest. Pleasure work with people like that.

Always great service when the service provider is *Ivan*. He is always friendly and professinal?

All went much better than I my past experience with car dealers.

Mark is an excellent service rep. I am and will remain a loyal "customer" of his!!!!!

Ivan is my go to person when it’s time for my car to be serviced, I highly recommend him for many reasons anytime I texts him with questions about my car it never takes a whole day to hear back from him usually five to ten minutes at the most and even sooner than that. He’s mindful of my budget and has a consistency about him which I have come to rely on regarding information and upkeep of my vehicle. Very polite and apologetic when the service time of my car takes longer than expected.....Thank you Ivan keep up the good work.....

Greatest deal , and personal prepared for answers all questions

Great dealership and friendly service.

Everything at AutoNation has been quick and painless every time I’ve gone. I’ve bought my last three vehicles from there and I couldn’t picture myself going anywhere else. Steve Tenwick was, professional, helpful, and was able to get me into the car I wanted at MY price. The same goes for servicing my vehicle. They’re honest, efficient and don’t try to suck you in with unneeded services.

He knows his job. He explained what was the problem on the car part with respect.

I went to look at a Toyota Tacoma TRD off road and I was just looking . I went for a test drive and 3 hours later I left with a truck at a good price with the coverage for the truck from Toyota included . I will definitely recommend them and will be back to get my next truck in three years ! Thank you

Great and prompt service?? Very reasonable pricing??

It was overall really good experience and it was done within time

The people at AutoNation Toyota Las Vegas are friendly and knowledgeable. The Service Department is great!

Yesterday February 11, I had my worst experience with Toyota Las Vegas and I don’t think I take my Tundra for service there ever again My service representative Joey Martinez was unexperienced, unfaithful and don’t have any respect for customers I wonder how they qualified for this Job Yesterday I had my worst experience for last 16 years which I took my cars for services in Toyota Las Vegas

Definitely would not recommend. They claim their priced is their "lowest price" but it's just the MSRP. They are no better than any of the others. They make it sound like you are getting a fair deal, but it's just a ploy to get you to pay more. Haggling with other dealers is no fun, but you'll pay A LOT less if you do.

Service was good, I have used Autonation for a lot of years in different states. The service and buying process has always been easy and friendly.

Me and my wife had a appointment via internet with a salesman. Came there at noon ,took 20 mins till’ salesman got to us . Salesman was new ,wasn’t trained before dealing with customers. Poor kid. He didn’t know much about the car and what they have on inventory , he had to go back and forth countless time to get info from his manager. We could’ve asked for another experience salesman but we felt bad for him and we wanted him to get the sales. It’s not his fault , its Toyota’s fault for not training their employees well enough. Then the final price from the salesman is not the final price one you get to the finance person. All the extra warranties wasn’t explained before finance. So after we opt out of all the bs warranties they want you to get, we finally got our monthly payment back to what was figured out before finance after 5hrs. So the no haggling advertisement is all bs , you still have to haggle. We bought two cars from this dealer in the pass.

Took 5hrs to buy a car here. Non experience salesman , rude managers. Forcing you to buy extra warranties thats not needed.

Our service/maintenance Ivan Mandapat gave us a great/fast service.

Don’t waste your time checking out any other dealership in the LV area. David and Adrian will take amazing care of you. I won’t buy another Toyota anywhere else. 5-stars!!

Toyota has always provided me with excellent workmanship. I never had any issues after my car was serviced.

Excellent service; friendly staff.

Amazing!!! Joseph Packeer was outstanding to deal with. Thank you for your help, and by the way were enjoying the C HR. Its a great car!

Very friendly people! Love the service coupons! Highly recommend!

Reliable and efficient sservice

Love Auto nation , great service and advice, will not go any other place

Informative Tech Writer, good communicator. Comfortable waiting area. Delivered at time promised.

Great Service. Sales person Kevin Castuera very informative and professional.

Took our truck in for first service. We were in and out in less than one hour.

Scheduling service for my car due to a parts recall was smooth. After I got checked in, I asked the rep how I’d be notified the car was ready and was told they’d call the number on file which was my home phone number. I asked to be called on my cell phone number since I’d be out and about and left my number. The rep said he would, jotted down my cell number and asked if I’d like my records to be updated with the new number, to which I said yes. Six hours went by and I never received a call, so I call Autonation Toyota for an update. They pull up my information using my home phone number—the number that should have been replaced with my cell number. I find out my car was ready to be picked up 5 hours ago and they had left a voice mail on my home phone number.

As always, my professional and knowledgeable Service Advisor, Michael Bigness, was proactive and accurate, in helping me keep my Prius V in excellent running condition. The Service Technicians are top-notch. They perform the necessary work with, "surgical precision". Always done properly; in an efficient, effective, and timely fashion. I am confident in the accurate advisement this Team tenders. Sophia, in Customer Service, made renting a car simple, fast, and pleasant. Her professional expertise expedited the process and I received a great car that met my needs. From ""soup to nuts", AutoNation Toyota's processes are well structured and organized. All necessary steps are completed in a smooth and timely fashion. I am always confident that my car's mechanical needs will be well met with honest efficiency; with no confusion nor stress. Thank You, to the entire Service Team, at AutoNation Toyota, Las Vegas.

Just purchased a new 2020 Camry in October. I brought it in for its first oil change. I was able to make a same day appointment and it was completed in an hour. Costumer service was great and made the process streamlined. Additionally requested a quote for some scratches on the side of my car. They emailed the quote minutes after I left. Love Autonation Toyota.

Took quite a while for my salesman to find keys for any of the Corollas for me to test drive. Made a bunch of bad excuses. Walked the whole lot with him trying to find one. And when he found out that my car didn't have floor mats, he said maybe if I wanted them he could get me a discount. Then my front facing camera was bad and they kept my new car for almost a week before fixing it. Someone else that works there heard about the floor mat thing and offered me them for free. And the car works fine now, but I was not impressed with my salesman at all. The also gave me a loaner car for the week, but it's not what you want when you spend that kind of money. Not a great buying experience. I would recommend the dealership, just not my salesman.

Thank you Lexi Dudoit for our seamless purchase of RAV4 ! We love it!

Very pleased with my service advisor. He is very customer orientated.

Good Service car available while my car worked on

Good customer service. My car has no problem. Updated .

Went well, fixed all of the problems and gave us estimate on price.

Had an exceptional experience working with Tanner at AutoNation Las Vegas, the entire purchase process took less than an hour, staff was friendly and professional. I would recommend this dealer to friends and family. Jv

Auto Nation Toyota has always treated me nicely. They work fast and constantly upfront with anything that can come their way before to do the repairs. Great culture

Ivan Manapat has been great with the maintenance on both of my vehicles!!

Good job. Very nice place, ? Friendly staff and great place for waiting while they doing the service

Emily was helpful and friendly is my second time to buy the car on that location good customer service thank you Emily I love with car

Ivan is great, knowledgeable and always helpful. I know I have a choice in where I get my vehicle serviced and I choose Toyota based on how I?m treated and the results they provide.

Everything was perfect from the beginning to finish

Great service! Very friendly staff highly recommend it!

Very accommodating personnel.

Steve Tenwick was the salesperson who helped me and I was very pleased with his knowledge and patience.

Love the car and the salesman made it happen. Good financing. I was mislead about warranty charge.

Mike was very professional and provided excellent customer service

Outstanding customer service, great pricing options with AutoNation precision parts, and a carwash at the end. Couldn't ask for anything more!

Had a very helpful conversation with Jose over the phone about servicing my car. The maintenance light came on and I needed a smog check. I made an appointment. When I arrived, everyone did their job seeing that I was directed to Jose. He wrote me up and directed me to the waiting area. In a short time, he came over and explained my options. “We” came up with a plan together. My car is older and needed some updating! He had checked my records of previous services from my former locations and we also considered my plans for the future use of the car. They were able to take care of everything as promised in one visit during the allotted 3 hour time period. The price was reduced a little from the original agreement, which was a pleasant surprise! Jose even saved me time by helping me with the smog certification, which being an older person is fussy for me. That was a huge relief for me! He made a future appointment for me as well so I can keep the car updated. The waiting situation was comfortable with several options so I could move around. There was free cold water and the bathroom was very clean. All the customers seemed content and the rest of the staff was very cheerful. I was surprised at the number of people there and took that as an endorsement of good service, as it was my first visit, but not my last.

Jose is very helpful..He always helps me with my oil change

Good customer service,fast efficient service

I felt so comfortable with the Salesman's (Jimmy Irvine) knowledge and willingness to go the extra mile without making me feel rushed. The Finance team was great as well!

Great job, Kevin was very friendly and helpful. Kudos

There was no explanations that were said about the items that need attention. For most of us we do not understand language of car mechanics.

I have been going to Auto Nation Zion West Sahara. My service advisor is Ivan Mandapat, and would highly recommend that ask for him if you need service for your vehicle. He is very nice and will advise what needs to be done with your vehicle. I bought my RAV4 2019 and this is my second time to do maintenance and they always finished in hour. Thank you IVAN, you r the best👍

Always professional manners and on time as promised particularly the service department

Great service from advisor Ivan. Very professional and honest. I will go to him again for my next service. I like how he always gives an estimate in writing, too.

I own a 2005 Prius, a 2015 Tesla S 90D. Toyota AutoNation in Las Vegas and Michael Bigness my service manager make it so easy to get maintenance and repairs. Everything is explained and priced out. Needed maintenance info is always provided. Service is available immediately and expedited. Tesla -- no one to talk to, they will fix the problem, if you can reach them, but never tell you what else you might need. Buy a Toyota, not a Tesla.

Ivan from the Sahara Location continues to provide me top notch service. I appreciate how recommends what needs to be done first and what can be done later. This facility is following CDC guidelines to keep a safe environment for both patrons and employees. Thank you for that!

Went in for service, Anthony and the rest of staff was friendly and helpful, compared to other dealerships this was a warm welcome . In the past with other dealerships when getting service they would be pushy on selling me a new car or follow me around trying to influence me on buying another car. This was nice change of pace I actually referred a family member here since they where ironically looking for a suv to buy.

Staff are friendly and good quality service. Facility is clean, nice and complete .

Always a pleasure dealing with Mark G. He explains everything and I know I'm getting the best service. They keep my Tacoma in tip top shape. Mark Taylor.

The service staff members very helpful with keeping me informed on the progress of my service.

Ivan service manager always making sure my vehicles get the best service every time both vehicles check by the techs mechanics.

Excellent customer service @ Auto Nation Toyota on Sahara in L as Vegas ! Attractive pricing on vehicle w/ Toyota factory discount for 2020 model. Only final steps in Finance were slow, as buyers were numerous.

Alexia Martinelli was a great help in the process and was doing the best she could to get me the best deal there was! I appreciate all of the assistance and customer service I received!

😁Very Good. Friendly, Helpful.

I have always had Great Service at this dealership.

When I arrived i met with Jose Jimenez and he was very polite and professional. He explained what was going to be done. My wait time was good and the waiting area was clean.

They always do such an amazing job. I came in for some work to be done on my car. They got me in and out in a timely manner.

It went fine. The service advisor was very good and knowledgeable.

Michael Bigness is incredible and the reason I keep coming back. He is honest, informative and I feel that he always takes great care of me and my vehicle with every visit I do here. He is the reason I keep coming back

I serviced my car with Roy T, , he is very knowledgeable and excellent adviser that trust, also understanding, helpful and friendly that make feel customer happy to be servicing our cars at this location.

You need to ask for Jimmy when you get there. The easiest car buy ever. He was great.

Good service, nice dealership

Good Service, I have been a customer since 2002

My service advisor is Ivan his very courteous and friendly.

Excellent service (Ivan) always ready to serve with good recommendation of how’s your car

I bought car from centennial Toyota and was not happy with the customer service I received during a service visit. I am much happier with the customer service at auto nation.

Ivan was very pleasant, answered all our questions and explained everything required for maintenance.

My car had a nail on my tire. All I asked was to remove. Instead I had a quote to change my entire tire and pay up $800 for something so small. They were trying to rip me off by suggesting that I had to replace my rim and sensor when in reality my sensor worked perfectly fine. In fact, I ended up in the dealer because my sensor went off. They thought I was dumb enough to believe that there were more damages than they really were. They did not show me where the damages were done and instead they expected me to believe that the damage was worse than it really way. I had to talk to management and financial services to get my quote lowered. Horrible experience overall.

This is my first experience with the service staff. It was so simple and smooth and easy. i appreciated how easy this service was as i have limited time in my weekly schedule.

I had an extraordinarily great experience with Roy, in the service department. He was professional, kept me informed and had the work done beautifully! I would recommend them and Roy in service to anyone! Thank you!

Mike, the service rep, was very friendly n kept me inform the necessary steps to fix my car the whole time. the only complaint I have is part of the process involved the car computer. after I left the AutoNation, I went to get a smog ck for my car reg. I came to find out that after the car computer was adjusted, I have to drive it for x number of miles before I can get a smog ck via the computer. needless to say, I had to pay for the failed test, and had to go back again to pay for a retest. other than that, the services were very good.

Long hours till finished, but worth the wait. Every one was nice and helpful as well.

Had a great experience on my first lease, but on my second Tacoma lease l, not so much. Don’t know if it’s covid 19’s fault or the lack of inventory that Toyota has provided its dealers. Won’t return to this dealer. Whole experience was a nightmare

Service rep Joey was fast, organized, and professional.

My second new care from this dealership. They have been great to work with.

This is my second Prius bought here. Brought it in for routine 6-month servicing this week. Jose Jimenez was very nice as usual. Took a little more than an hour. Good job.

the service from the sales person was good . He tried to be as helpful as he could . The people above him that make the decisions were not . They or Him want to make money ,they are not interested in was right . It is a business and I understand that . I did not want to lease But I did and I do not like it . next time if there is a next time I will give in to pressure of Management. I will do what I want and if that means going some were else I will.

I've shopped at many dealerships before making my purchase. I purchased a 2020 Camry XSE with AutoNation because of Jon Portugal's outstanding customer services. He is very knowledgeable of the vehicle I'm looking for. He answered all my questions. Without hassle and bustle, within couple of hours l drove the car off the lot. Thank you Jon for help. I love ? my car!

Surprisingly a very good buying experience. No pressure and the salesperson listened along with the management team

Went in for my Rav4 maintenance after 2 hours almost, drove off happy and satisfied. Easy making an appointment and Ivan was very helpful and nice. See you on my next visit.

Ivan Mandapat is a true pro at his Job. Alway answers all questions and concerns of my truck.

El mejor trato muy amables el mejor servicio

I want to share my fabulous recent experience at Autonation Toyota Las Vegas. The Manager, Cesar Ramos, is an authentic gentleman who located the right person to helped me with the car of my choice, and I am delighted. His personal customer service is the best I have ever experienced! The Toyota vehicles are the best! I would highly recommend buying a vehicle from Autonation Toyota Las Vegas. Always, It is worth what you paid for! Thank you so much, Cesar. You and your team are awesome!

I have been Toyota customer 10 years. I purchased 3 cars from Toyota. And been serviced for the past 10 years. And always have been good experience service. But! My last two visits was with teddy and the first one was bad but my last one visit was the worst ever.

Friendly salespeople and a great service department, which I use exclusively for my Prius. However, upon my last visit, Thanksgiving week, I was really disappointed to see the lack of mask compliance (whether covering nose AND mouth or worn at all) by both staff and customers. I know we’re all sick of this, but the more we each do our share to get to the finish line, the sooner the economy can seriously start recovering. Restroom is clean enough and I saw a custodian wipe down a table once. It’s smart to just wipe down your own space if you’re going to do any work while waiting.

Excellent Service...All people were nice and helpful

This was the third lease we have had through this dealership. It was as quick as this process allows, in spite of a pandemic and a software glitch.

I wouldn’t recommend buying their service package, and seeing that they are very unprofessional thieves in that department, makes me think they wouldn’t be much good in any other department, I’ve been to 3 services so far, 5,000, 10,000, and 15,000 miles, each time I go things seem to get worse, waiting over 4 hours for a tire rotation makes no sense to me, on this last service they left their trash in the truck, stoled my AirPods, forgot to replace a hubcap on passenger side tire, I attempt to give the benefit of the doubt, but three times bad service is just ridiculous and uncalled for, I’ve reached out to them with no response, seems like each time I let them know how disappointed I am, just gets worse and worse, bad communication, bad customer service, overly long wait times, and nobody seems to respond for their carelessness, I thought Toyota was supposed to be the best, first and last time I will buy a truck here, I feel trapped and this sucks, big mistake buying their warranty service plan for 5 years

I went back for my 2018 Toyota Camry for scheduling maintenance with Kevin Grady. as usual he always give me his best for services. Thanks for the great services.

Enjoyed a pleasurable process in the purchase of my new Toyota Tacoma. Each step was very transparent, and had few questions as a result.

This visit to Toyota Auto Nation on West Sahara in Las Vegas met the same high standards I have come to expect at this site. I have worked with Jose Jimenez as my customer care service representative for many years now and trust him implicitly. He is always personable, professional and listens to my concerns. I trust the work completed and trust that nobody is going to sell me something I do not need. In short, this dealership and these people are the best and I will continue to recommend them to my friends.

Made most of the deal over the internet with Jorge Montersso, everything went very smoothly. I am happy with the results.

Great, prompt service, on-time delivery

Excellent service. Greeted promptly by the service technician who was knowledgeable of the work to be performed and if I needed either courtesy transportation or was being picked up by someone--the latter.

I always go to this place every time I had my car maintenance because of the ambiance and the people working there.

I asked the tech not to move the drivers seat , because I have plexiglass right behind the seats and the tech reinsured me that they wouldn’t , due to the COVID-19. When I received my van back the seat was pulled back and the plexiglass had to be reinstalled. I was lucky that they didn’t break it , it was special ordered to fit exactly to the space behind the seats.

The employee is friendly, the service quick. They have good customer service.

great service, always take good care of me.. !!!!!!!!!!

I’ve been to three services so far, since I purchased the whole package when I bought a new Toyota Tacoma, with every service seems to get worse, bad customer service, takes much longer than they promise, no communication, sucks that I have to deal with their below average ways, I expected much more from Toyota, this last service my AirPods disappeared from the truck and they left their trash in there as well, seat cover, floor mat, dirty stinky trash, seems as if they get my negative reviews directly and then do worse service, I regret buying a truck from them and regret buying all their services and warranties, not worth it, never again

I bought my last two cars at this dealership and find the people to be extraordinarily kind and helpful. All repair and maintenance work have been handled safely and efficiently all thanks to my intake person David Shuerman. He has taken time and energy to see that my car has been taken care of as well as keeping me informed of the progress. Overall a wonderful experience.

Jose and the rest of the staff at AutoNation are GREAT!

Well managed facility with friendly staff. Very easy process.

Went in for service and it’s great service usual drove it in talked to my ref Ivan waited 1 hour and drove off.

When I had difficulty with my battery we called Autonation first instead of AAA. They suggested that we bring it right in for a check. They found there was problems with the small battery and it was taken care of on the spot that day. Very happy with the service and response.

Bought two cars here and have continued to go to for service. Always attentive and efficient, very positive experiences.

Got off to a rough start but service Mgr resolved issues

Sold me a car that is found to need roughly $2500 in repairs. The AC on the passenger side blows warms air and the sideview mirror doesn?t function properly. Brought it to their attention within 5 days of purchase and was told it would be covered under warranty. I come back after the weekend for repairs and they can?t find my appointment. I drop off anyways and get a loaner, still under the impression there?s no charge. I get the call the next day that it won?t be covered cause the warranty is limited and the part that needs repair isn?t listed. Completely misleading. Did they wait until after the 5 day money back guarantee to tell me the bad news? Very likely. Do I think they were aware of the problem when they sold the car? Yes. Let this be added to the long list of warnings to car buyers that the dealership is never looking in the best interest of their own customer.

We didn’t had a nice experience the last time we we’re there.We brought our Rav4 2020 for I thought a quick fixed(just a grab handle)We had a 3pm appointment but went there 30 mins.They assist us right away and told us that it will be ready by 430pm(So it’s gonna be a 2 hours wait)We just patiently waited and time comes,I saw a maintenance pulled our car,went there ask the guy if it’s ok now and he said it’s good to go.I asked if do I need to signed paperworks and he said no so we just went to our car and ready to go.Since our daughter seating where we thought they fixed,she told us that it WASN’T FIXED..WE WAITED FOR 2hrs AND THEY DIDN’T FIXED IT....and told me that they have to order parts and will call us if they got the parts(but that was almost 2 weeks ago)I followed up this morning and they said will give us a call back.Again waiting for a call but didn’t happened.Did not received a good customer service but I still want to recommend base on the other reviews.

Michael Bigness has provided superlative service for my Toyota pickup. He is a true professional and very patient.

Ivan from Toyota's service department is amazing. He always makes me feel like I am the number one priority when I bring my car in for service. I would never go anywhere else because of his dedication to his customers!

Very easy to work with. Jorge was very helpful, even came in on his day off.

Ivan definitely goes over and beyond customer service. We appreciate all of his help and honesty. He?s has always been there when we have any questions.

Car was repaired much sooner than service agent said Great service!!!

Fast and very nice people I was very well taken of

I could not have had a better time buying a car. Sandy was helpful and patient. Jonathan in finance was informative and up front. A genuinely pleasant car buying experience at AutoNation Toyota. I will be back and I'm telling my friends and family.

Great first time experience and fast turn around time.

Had a very nice experience buying a new car at AutoNation Toyota. They had the model I wanted at the price I was expecting. There were no add-ons that I would not want like VIN etching. Sandy Mguiss handled the whole process to our complete satisfaction. The only hiccup was they would not accept two checks. Went to the bank and got cash.

They always provide great service that is quick and friendly.

Great experienced!i gonna say the service writer is very professional five star for him..good job!

I specifically asked that all 4 tires be checked for proper inflation. I was getting a warning of tire pressure problems on my dashboard. I took the car home after completion of service but next day same problem with warning light on dashboard showing tire pressure problems.