Recent Reviews from AutoNation Toyota Las Vegas

Monday morning can always be busy especially when you are under staffed but my service advisor (David Sherman) sat at his desk to the left of the service advisor area all by himself as he juggled phones and customers (several customers) and you could tell that he was overwhelmed by everything but he still smiled and greeted every single person that came up to him at the counter. He was such a lovely person! David Sherman would be the reason why I would come back to AN Toyota he is a great asset to your business, you would be crazy to let him go at any point in time without a fight. Now, if I could recommend something to your system would be to have your porters speak in a less rude manner and disrespectful while speaking on the walkie talkies, I was not offend by there slang as boys can be boys be another customer or any other person could've been easily offended. a gentleman came up to me right away when I walked on the service drive and asked me if my car was getting pulled up I informed him that the cashiers had walkied someone to pull it up all he did was ask again that when the unprovoked comments came thru, he was just doing his job and wanted to make sure I was taken car of. It 20- 30 minutes after to have my car pulled, I was the last to leave even after the people that stood behind me in the cashier line left I still stood there by myself I was asked several times by different people if I knew if my car was getting pulled I kept saying yes however someone came up to me took my service paper and went to go see where my car was he came back and told me that it was just being finished after the wash but when the vehicle pulled it was not washed not that I had requested as I did see signs in the service advisor sections " if you wanted a car wash it now had to be requested" I informed David that I did not want a wash my point to this is that there was no point of lying or trying to cover your ass just be straight forward and say "I'm so sorry the guys got busy and they forgot about your vehicle or your car was blocked in and they were trying to dig it out." anything would've been better than that excuse.

Valeria Sep 18, 2018

This was the worse experience I've ever encountered in all my years of driving and taking my car to get serviced. The customer service agent took my car at 7:30AM on Friday August 11th 2017 and gave me a call around 930 stating the noise that I'm hearing in my car is coming from a coin or coins that was on the side inside panel of the driver side. I thought it was a joke, however he was being serious, in fact l, they even wrote it on the invoice. I recorded a video of the noise which is clearly not a coin and it is clearly something wrong with the vehicle, however the only thing he told me is if I hear it again to bring it in immediately when I hear that noise. Also I told him about my speaker in the front left driver side explain to him that it fades in and out and a statics quite often. He said that everything came back fine after they ran test. Lastly as I was waiting for my car in the waiting area it took them literally 45 minutes to bring me my car. Eventually someone seen is waiting for 45 minutes and asked if I was waiting on my car which I told him yes and he went back to find my car and couldn't find it he then walked back to me and asked for my paperwork so he could ask the agent named Ivan that was assisting me where my car was located. I will never come back here again and I am very upset that I purchased this brand new Toyota that I am now stuck with. On a good note the customer care director Dwayne was very polite and professional and he did offer his apologies on behalf of the wait and he also advised me that if I do hear the noise to immediately bring it in and call him and he will personally drive with me so we can hear the noise PS. Today is Monday August 14 2017. I recorded that noice coming from the front left side of my NEW CAR everyday since Friday August 11. I have to call out of work again just to retake my car again and let them listen to each one of my videos to listen to the noise that's coming from my car. I also recorded my panel showing them that there are NO COINS in the panel to blame it on this time.

Kev Wilson Aug 14, 2017

I had a HORRIBLE car dealer and his name is EUGENE LEWIS. I bought a car here two weeks ago and Eugene asked me 3times why I am single and spoke about how available he is on test drive of car. So every time he asked me why I am single, I changed the subject back to the car and he kept getting mad because I changed subject to car and he kept giving me a mean glare while on the test drive of vehicle. Eugene also showed me some video(at 1st I thought it was gonna be a video about a car) of a nude woman shaking her butt which I thought was creepy and weird for him to show me a video like that. Eugene is very unprofessional. He also seems to have an anger problem, he yelled at me to make a left turn after he had already told me to drive straight to end of dealership. So, I eventually had to find a new car dealer(by the name of Khairull Nawab) from here to purchase car and he was helpful and Khairull was very professional(Eugene should learn from him how to be professional). Also, Eugene told me there is a Lincoln for sale, then right after he said that, he says,"oh, that's right,you don't like big things." Then he said that 2more times. So I think Eugene is [non-permissible content removed]. Instead of him saying,"you don't like big cars," he says,"you don't like big things 3times." So, Eugene never had any intentions of selling me the Lincoln considering I told him I'm going to purchase the Toyota because it is a small vehicle. As I was on phone, Eugene told me to hurry up and that I am taking up his time, so that's when I got new car dealer by the name of Khairull to purchase car from. I told the General Manager Nick Delecce about how rude Eugene Lewis was to me, and Nick said he sent Eugene home the next day and gave him a warning and that he knows what video I am talking about that Eugene showed me(I guess Eugene shows that video of a naked woman to his coworkers also). I think Eugene got part of commission from me purchasing this car since he was listed as salemen#1 and Khairull was listed as #2. I'm surprised Eugene is still allowed to work for Toyota after treating me so rude(I think Eugene treated me rude because it was obvious I was NOT interested in him, and because I just wanted to speak about car, and because I am a female who came to buy car by myself, I don't think he would have treated a male that way). So any females reading this should not buy a car from Eugene Lewis(description of Eugene/he is medium build to heavy set/short/bald head/African American).

JPcarbuyer Jun 1, 2017

Just left this place tonight. Went in for a used car for our 16 old daughter. The first car was an absolute piece of junk and totally disgustingly dirty gross. We decided on an Acura MDX and gave the sales gal (Gina) the okay. We sat at her desk for at least 30 minutes and finally got 3-4 forms to sign. We were not needing financing for this purchase, so I started to write a check when she showed me the total. I was immediately told not to fill the check out yet and I had to do this with the finance department. Hmmm....finance department when I am writing a check...why? So, Gina moved us to the waiting area of the "finance department" and asked for us to take a seat and someone would be with us in a few minutes. After at least 20 minutes Gina came by again and we told her that the "finance" better hurry up because we have a family dinner to attend and they are running out of time. We again reminder her that we don't need financing and I just need to give them my check. What in the world could take this long being that they are not doing finance documents? Gina went into the finance managers office and told him that we needed to hurry the process. He told her that he would do whatever possible to expedite the process. For the 15 minutes before Gina asked and the 10 minutes after this finance manager (Carlos) was literally not doing anything in his office and was doing nothing more than pulling an alfa male maneuver by showing us who was in control by making us wait. Carlos then got up from his desk and walked out of his office, closed his door and walked right by us without saying a word or acknowledging us or how much longer it would be. We could see Carlos walking around the building doing what appeared to be nothing. My wife then got up and asked a different finance manager if someone could finish this deal and get us out the the door. This gentlemen was very nice and professional He immediately jumped up and went over to Carlos and told him he needed to finish our paperwork. Carlos then proceeded to another office and started talking with other people and could care less that we needed to leave. I then told my wife that we were leaving and we stopped by Gina's desk to tell her that we were leaving and if they wanted to finish this tomorrow they could give us a call. Honestly, I have never been treated with so little respect and unprofessionalism. Carlos really thought he was something special and could play the power card with us. I am a business owner and I guarantee you that if Carlos worked for me today then he would be looking for a new job tonight. 100% unacceptable! I felt bad for Gina she earned this sale and her jack*** finance manager really messed this one up for her. If you visit this store you might want to prepare yourself for the typical and dreaded car purchasing experience. They have taken the negotiating out of the deal but everything else in the experience is awful. It should never take over an hour for me to hand you a check. A willing buyer and someone that is supposed to be selling something, but they still have it in their genes to play games and drag the process out for ever - what a waste of time today and a huge disappointment. Lastly, even after getting upset and walking out of the building, they did not have one person call and apologize. If this were my business the General Manager or myself would have called right away and apologized for our mistakes and incompetency. Not a peep from anyone! This tells me that they really do not care the customer and they will just hope another person walks through the door tomorrow that they can play the game with.

Leo P Dec 31, 2016

We spent about 2 weeks looking to lease 2 sedans. We considered a few different brands (Toyota, Hyundai, Mazda, Nissan, Ford) and visited or contacted a few dealerships in Vegas. We had either very average experiences or downright very bad experiences and we were very discouraged by the sales tactics, huge lack of transparency and rudeness (especially from Findlay Toyota in Henderson). And then a miracle happened: AutoNation Toyota and in particular their exceptional Internet Sales Manager, Mr. Steven Tenwick. Steven was the first (and only) Sales Manager who was willing to email us official quotes for both purchasing and leasing a car. This approach definitely stood out form the rest. We exchanged a few emails, he provided us with discounts (and updated quotes every time we changed the options on the vehicles). We also spoke on the phone a couple of times to verify details. Both the phone calls and the quotes were transparent and the emails were very prompt. We picked 2 specific cars (Camry) and then visited AutoNation Toyota on a Saturday afternoon. Upon arrival Steven showed us the 2 vehicles, which he had set aside on a separate parking lot of the dealership. We loved one of the cars and for the second we asked to see 2 other colors. Steven quickly found the 2 other vehicles (while we waited in the air conditioned showroom) and brought them for us to see. We then made the final decision and proceeded with the paperwork. The whole process took about 3 hours, partly because we decided on a different car and partly because we spent a lot of time reading the fine print on the paperwork and asking a lot of questions. Steven was very patient and answered all of our questions. It is also possible to do most of the paperwork ahead of time by email and just going to the dealership to pick up the car, and now that I know how exceptional Steven Tenwick is, I would have no reservations about doing it that way. The dealership itself is a very pleasant space, looks recently renovated and it is just the right size, not too big and not too small. At the end of the process the 2 Toyota Camry were washed and waiting for us in a lighted, glass enclosed bay where we could admire them and explore them. Steven explained some details about the cars, the keys, the warranty and then he made sure that we knew all the vehicle controls. And then we were on our way, with 2 new cars and the most perfect car leasing experience that we could have imagined. Within a couple of days we also received emails with web links to useful Toyota websites and an enquiry form Steven about how things were going with both cars. Thank you, Steven Tenwick, for making this such an unexpectedly pleasant and truly exceptional experience from start to finish!

MissPhD Oct 17, 2015

Horrible service! I brought my 2014 Toyota Camry Hybrid in for its 20k factory maintenance one morning before work. As soon as I parked in the service receiving area, I'm promptly greeted. I'm glad because I was new to the Las Vegas area so I wasn't too confident about the setting of this dealership. It's bigger than ones I've been to in Michigan where I'm originally from. My car keys were received and I was quickly assigned to a service advisor. Good start there. First complaint is about time. I was late for my appointment at 7:15 am so I didn't get with my service advisor (Hugo was his name) until approximately 7:40 am. We went through the first round of paperwork really quick and Hugo estimated it would take 45 minutes to an hour. Completely fine with me since that was the time I usually heard anyway. Then he directed me to the waiting area. LONGEST WAIT I'VE EVER HAD just to get a factory maintenance done on my car!!! I was literally falling asleep. I started playing games on my phone to kill some time. I even started working from the dealership since I was late to work from waiting so long. By the time I got on my tablet to work, it's about 9:30 am. People were being called left and right to get their cars. A lady arrived after me and left before me. You've gotta be kidding me! I'm finally called to get my car. Hugo brings out a couple more papers for me to sign. He didn't say anything so I assumed every thing went well and my car's condition was good. After checking to see if I owed the dealership anything, I went outside to wait for my car. Second complaint is the common sense to inform. I'm not as car savvy. Where I'm from, service advisors always explained things to ensure me that my vehicle wasn't going to die in the middle of the road or something. It took about another 15 minutes for them to fetch my car. At that rate, I just wanted to get to work. I remember checking the clock at that time and it was 10:15 am. So while I sat there waiting for my car, I looked through the paper I received from Hugo. I saw two red check marks that signified immediate attention required. I asked the closest worker and he said that my service advisor was supposed to explain that to me. YOU'VE GOT TO BE KIDDING ME FOR REAL!!! I went back in and Hugo was not at his desk. I approached two other service advisors and before they could explain, Hugo returned to his desk. He explained that the two red check marks required immediate attention in my next factory maintenance and gave me an estimate of how much it would cost to fix the two red check marks. I do not expect to return to this dealership for my next vehicle maintenance. I don't know how much AutoNation Toyota pays their service advisors and auto mechanics, but they need serious improvements. I'd think that Toyota dealer at that size would not have these problems. Don't waste your time at this dealership. Their rating is only good for their sales, not because of their service.

Jong Castillo Aug 5, 2015

I requested information from the internet sales manager about a car I had seen advertised here on cars.com and on the Autonation website. The sales manager emailed me back with the same information I had seen on the website. I requested to test drive the said vehicle and made an appointment for the following day. When I arrived for my appointment, I was told that the vehicle was actually not on the lot and available for test drive. I was also told that the price quote I'd seen online and received via my email correspondence would probably not hold once the car returned from the mechanic. It was "one of those too good to be true" deals, I was told. Though I felt I had been lured to the dealership under false pretense, I had driven completely across town in the hopes of buying a car so agreed to see a few more vehicles. The sales manager found a used car with low mileage that fit my parameters. It was priced quite high according to Consumer Reports but fair according to Kelly Blue Book. The sales manager refused to negotiate on the price. Fair is fair, so in the end I put a deposit down on the car. It was a new trade-in and had yet to be cleaned and checked out at the repair shop. After the car had be checked out and detailed, I returned to complete the transaction. Upon inspection I was disappointed to find that the cleaning had not been thorough (there were still smears of food(?) near the rear speakers), the interior light did not work, and nothing had been done about the dents, scratches, and chips in the paint (including two rust spots). Perhaps this was my fault--while I saw no such marks on the other used vehicles they were selling--I should have confirmed with them just what they intended to fix when they took the car to get detailed. After I pointed out these problems, the manager agreed to fix the interior light and sand down and repaint the rust spots. So I completed the purchase and was told to bring my car back in the next week for repairs. The repairs, which I was told would take "up to two days" took a full week to finish. I was offered a rental car free of charge, but not when I originally dropped off my car--only after all the delays. All the personnel we worked with were polite, but there seems to be a culture at this dealership of slapdash service and misrepresenting the truth.

AmandaS Mar 30, 2014

My experience with AutoNation Toyota Scion Las Vegas has been nothing but disappointing from start to finish. There were several issues along the way, I will highlight only two. First Issue: After spending the evening going through the typical pain staking process of purchasing a used vehicle, we were told they could not find the keys to our new vehicle. Once they finally figured out what happened, we were told the staff had given our keys to another customer who had already left. I do give credit to my sales person for offering to drive to the other customer's house to retrieve the keys but after spending the evening and most of the night at the dealer, I was in no mood to sit around for another hour waiting. The dealer provided a loaner car which was a base model Corolla. I have no issue with the vehicle except it was filthy and was not pleasant to drive. Second issue :We purchased this used car "As is", and paid for the "Gold" Warranty. When we test drove the vehicle, it drove nicely but there was a noise while braking. The agreement was their service department would look at the car before we picked it up to make sure everything was ok. When I picked up the car, I was told everything was fine, the brakes just had dust on them. However, the noise continued so we brought the car back to the dealer service department. I was told the rear break shoes needed to be replaced. I asked my service advisor if this could have happened between purchasing the car and when I took it back. He advised that was not possible, it had been that way for some time. I completely understand what it means to purchase a vehicle as is, that is why I decided to get the warranty and why I asked the dealer to look at the car to determine what the noise was. When I was told the noise was from dust on the brakes, I foolishly believed them and continued with the purchase. I have since taken the vehicle to a local shop who advised of and repaired several issues with the vehicle. I would never recommend purchasing anything from AutoNation Toyota. I feel they acted unethically by not disclosing the true issues with the vehicle.

Disappointed customer Jan 24, 2014

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