12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Las Vegas

After such an appalling experience with Sean at Centennial Toyota Services, and AutoNation Toyota on Sahara, I feel responsible to share said experience to ensure incoming customers are vigilant of false information the service representatives will try to sell you. I had purchased new wheels and tires for my Tacoma. With those new wheels and tires, I also purchased new tire pressure sensors so I did not have to remove the ones in my stock tires. When you get new tire pressure sensors, or change the stock tires onto a different compatible Toyota vehicle, you need to get them programmed so that they are in sync with the vehicle. When they are not, this causes a light on your dash to read “Check tire pressure monitoring system”. Before you go to either Centennial Toyota or AutoNation Toyota on Sahara, be aware that the process to get these sensors programmed is easy and does not require removing the wheel from the tires; it does not even require taking the wheel off the vehicle at all. Sean didn’t seem to know this, and instead of inquiring about the matter, he went on to tell me that there is no such thing as getting them programmed. Sean said if that light came on, it meant the sensor was broken. I then told him about the stock tires, that I put on another Tacoma of mine, that had fully functional TPS (tire pressure sensor) on them. I informed him that the Tacoma read the same message once those tires were put on, due to them not being programmed to be synced to that specific vehicle. It was only then he said he would take a look at my vehicle. Not even 10 minutes later, he told me that there are no sensors in the tires, which I knew was false. I then went to AutoNation Toyota to see if they were knowledgeable of how to go about programming the sensors. Unfortunately they were just as bad, if not worse, in this process. The representative not only quoted me a higher price than what I was quoted with Sean at Centennial Toyota, but he also tried to tell me that they needed to remove the tires off my vehicle, and then remove the wheel from the tire to get these TPS activated. After being fed false information and assisted by ignorant associates, I finally went to my family mechanic who did this simple task in less than 7 minutes, without removing a single thing from my vehicle. The price my mechanic quoted me was also drastically cheaper than what both Toyota locations quoted me. I ask that Toyota please train their staff in a more effective manner, and that service representatives take the initiative to ask about matters they are unsure of, rather than let their ignorance over-charge and misinform customers.

Mayela Calvo Nov 20, 2019

Good Morning, my name is Diego Donas de Andrade. I’d like to report on what happened to me in the last 2 weeks at Toyota AutoNation located at 6300 W Sahara. I took my Toyota Yaris IA 2017 on 8/2/19 to find out why my brake was making noise when I was braking. I was received by professional Michael Bigness who was very attentive and helpful to me. After having checked the problem with the mechanic, he said that the brakes were good (as I had changed with my own mechanic 1 week earlier), and they had to clean them up to solve my problem. They charged me $ 225.92 for the service. But, one day after, the noise returned and louder. So I came back on 05/08 and the diagnosis that they gave me was that they cleaned again, without extra charge. However, again, after 5 days the noise returned. So I came back again on 08/10 and they gave me another diagnosis without charge. But, the noise returned agian and 08/12 I came back to try to solve the problem again. The Professional Michael Bigness was off and I spoke to David Schuerman who was totally rude when I explained what happened. He said that had nothing to do, only change the brake pads and would be $ 293.87. I talked with him that it was not fair because I had already paid the previous amount and had not solved my problem. So, he said that couldn’t do anything for me or I would have to pay and that's it or if I wanted to wait for Michael until Wednesday when he went back to work. At the time, I paid for the service because I didn't know if it was safe to drive with that noise for 2 days more!!!! But, I prefered to do the service with another employee (Jonathan Lobos) because I didn't like the rude way I was treated by David. In conclusion, I’m totally dissatisfied how my case was handled since I bought this car from Toyota in December 2018 and since then I am having trouble with this brake. I don’t agree with the second charge in which they charged me the labor again, even though I had already paid the first time and they didn’t solve. For all those reasons, I would like a return on Toyota's part in my case. Besides that, I wonder if the noise comes back, will they charge me again or come up with a new diagnosis? It is absurd and total disrespect with a customer!

Diego Donas Aug 14, 2019

Don't get me wrong here, the front-end experience for 2nd vehicle at the AutoNation was just the utmost level that I was greeted with warm welcome from sales consultant, Jim, with such a degree of kindness. Being honest, I just purchased a new 2019 brand new vehicle from Honda with little bit of regret that it would've been so much happier if I've known to meet with the sales consultant at the autonation. It was such happy, and pleasant purchase until I was introduced to the most irritated finance guy, Scott. Say at least, I was born in sales and well-comprehend on what financing sales world works, the last chance that the dealership is able to have maximize their profit from their customer. Yes, a lot, too much of forcing to purchase unnecessary programs that you'd probably be expected and that was absolutely correct. However, the foundation notion that this Financing Guy, Scott, handling customer was Absolutely the worst of the worst with the sense of humiliation, zero-sense of caring and dishonoring customers selection as he degraded other competitors "in terms of Sales". For instance, I've already found out the lowest APR bank from my home state that would finance my vehicle up to $35k, which I told Scott. Soon later he said, "let me bit that your bank because I can absolutely do the same APR you've offered". And I concurred as long as Scott would do the same and brought the vehicle home. I explained the situation to the bank. 10 days later, I was told that I had to bring the check within 3 days, because Scott wasn't able to find any other institution that could do the competitive APR. Scott wasn't even ring my bell to explain the situation with apologies, and guess what, in fact that the message was delivered by my kind sales guy. Story can't be ended here. the sales pitch that Scott was bringing up to the table to have the customer regarding extended warranty, which I've already done my homework to shop around the best program, Scott had degraded their program so much with uncomfortable level of conversation. Well, I kind of felt that the sense of guilty if I was not selecting the auto nation's warranty program. In short, If you want to have a great sales experience, sales team is way to go at the autonation And soon later you will have to deal with the world's most terrible finance guys to finalize your beautiful vehicle. Well, rather than saving your valuable time, you can always find somewhere that they can price match for them with Autonation's quote. It's your choice. *Aug 2019 Update: I went to talk to the General Manager and was to discuss the issue. GM seemed very willingly sat down to listen to the concern, but Even GM asked Scott to come to his office to solve some paper works, Scott never showed up to do with apologies. Shame on you Scott.

Jae Lee Aug 6, 2019

Monday morning can always be busy especially when you are under staffed but my service advisor (David Sherman) sat at his desk to the left of the service advisor area all by himself as he juggled phones and customers (several customers) and you could tell that he was overwhelmed by everything but he still smiled and greeted every single person that came up to him at the counter. He was such a lovely person! David Sherman would be the reason why I would come back to AN Toyota he is a great asset to your business, you would be crazy to let him go at any point in time without a fight. Now, if I could recommend something to your system would be to have your porters speak in a less rude manner and disrespectful while speaking on the walkie talkies, I was not offend by there slang as boys can be boys be another customer or any other person could've been easily offended. a gentleman came up to me right away when I walked on the service drive and asked me if my car was getting pulled up I informed him that the cashiers had walkied someone to pull it up all he did was ask again that when the unprovoked comments came thru, he was just doing his job and wanted to make sure I was taken car of. It 20- 30 minutes after to have my car pulled, I was the last to leave even after the people that stood behind me in the cashier line left I still stood there by myself I was asked several times by different people if I knew if my car was getting pulled I kept saying yes however someone came up to me took my service paper and went to go see where my car was he came back and told me that it was just being finished after the wash but when the vehicle pulled it was not washed not that I had requested as I did see signs in the service advisor sections " if you wanted a car wash it now had to be requested" I informed David that I did not want a wash my point to this is that there was no point of lying or trying to cover your ass just be straight forward and say "I'm so sorry the guys got busy and they forgot about your vehicle or your car was blocked in and they were trying to dig it out." anything would've been better than that excuse.

Valeria Sep 18, 2018

I had a HORRIBLE car dealer and his name is EUGENE LEWIS. I bought a car here two weeks ago and Eugene asked me 3times why I am single and spoke about how available he is on test drive of car. So every time he asked me why I am single, I changed the subject back to the car and he kept getting mad because I changed subject to car and he kept giving me a mean glare while on the test drive of vehicle. Eugene also showed me some video(at 1st I thought it was gonna be a video about a car) of a nude woman shaking her butt which I thought was creepy and weird for him to show me a video like that. Eugene is very unprofessional. He also seems to have an anger problem, he yelled at me to make a left turn after he had already told me to drive straight to end of dealership. So, I eventually had to find a new car dealer(by the name of Khairull Nawab) from here to purchase car and he was helpful and Khairull was very professional(Eugene should learn from him how to be professional). Also, Eugene told me there is a Lincoln for sale, then right after he said that, he says,"oh, that's right,you don't like big things." Then he said that 2more times. So I think Eugene is [non-permissible content removed]. Instead of him saying,"you don't like big cars," he says,"you don't like big things 3times." So, Eugene never had any intentions of selling me the Lincoln considering I told him I'm going to purchase the Toyota because it is a small vehicle. As I was on phone, Eugene told me to hurry up and that I am taking up his time, so that's when I got new car dealer by the name of Khairull to purchase car from. I told the General Manager Nick Delecce about how rude Eugene Lewis was to me, and Nick said he sent Eugene home the next day and gave him a warning and that he knows what video I am talking about that Eugene showed me(I guess Eugene shows that video of a naked woman to his coworkers also). I think Eugene got part of commission from me purchasing this car since he was listed as salemen#1 and Khairull was listed as #2. I'm surprised Eugene is still allowed to work for Toyota after treating me so rude(I think Eugene treated me rude because it was obvious I was NOT interested in him, and because I just wanted to speak about car, and because I am a female who came to buy car by myself, I don't think he would have treated a male that way). So any females reading this should not buy a car from Eugene Lewis(description of Eugene/he is medium build to heavy set/short/bald head/African American).

JPcarbuyer Jun 1, 2017

We spent about 2 weeks looking to lease 2 sedans. We considered a few different brands (Toyota, Hyundai, Mazda, Nissan, Ford) and visited or contacted a few dealerships in Vegas. We had either very average experiences or downright very bad experiences and we were very discouraged by the sales tactics, huge lack of transparency and rudeness (especially from Findlay Toyota in Henderson). And then a miracle happened: AutoNation Toyota and in particular their exceptional Internet Sales Manager, Mr. Steven Tenwick. Steven was the first (and only) Sales Manager who was willing to email us official quotes for both purchasing and leasing a car. This approach definitely stood out form the rest. We exchanged a few emails, he provided us with discounts (and updated quotes every time we changed the options on the vehicles). We also spoke on the phone a couple of times to verify details. Both the phone calls and the quotes were transparent and the emails were very prompt. We picked 2 specific cars (Camry) and then visited AutoNation Toyota on a Saturday afternoon. Upon arrival Steven showed us the 2 vehicles, which he had set aside on a separate parking lot of the dealership. We loved one of the cars and for the second we asked to see 2 other colors. Steven quickly found the 2 other vehicles (while we waited in the air conditioned showroom) and brought them for us to see. We then made the final decision and proceeded with the paperwork. The whole process took about 3 hours, partly because we decided on a different car and partly because we spent a lot of time reading the fine print on the paperwork and asking a lot of questions. Steven was very patient and answered all of our questions. It is also possible to do most of the paperwork ahead of time by email and just going to the dealership to pick up the car, and now that I know how exceptional Steven Tenwick is, I would have no reservations about doing it that way. The dealership itself is a very pleasant space, looks recently renovated and it is just the right size, not too big and not too small. At the end of the process the 2 Toyota Camry were washed and waiting for us in a lighted, glass enclosed bay where we could admire them and explore them. Steven explained some details about the cars, the keys, the warranty and then he made sure that we knew all the vehicle controls. And then we were on our way, with 2 new cars and the most perfect car leasing experience that we could have imagined. Within a couple of days we also received emails with web links to useful Toyota websites and an enquiry form Steven about how things were going with both cars. Thank you, Steven Tenwick, for making this such an unexpectedly pleasant and truly exceptional experience from start to finish!

MissPhD Oct 17, 2015

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