Very Professional Sales People, Pleasant Atmosphere. The Sales team went above and beyond to make sure we were pleased with the purchase of our new vehicle.

Great experience, Derek and Eric were professional, kind and and fast to help us through our car purchase. Will be back for future auto purchases.

I love this place!!! My service adviser is awesome!!!

I was able to get car I wanted by giving details to my friendly salesman, Nick. Most of the process was done via calls, texts, and emails, minimizing my exposure to Covid19. Only hiccup was finance guy missing some papers I needed to sign, but he is sending them to me since I had gone out of town for a few weeks!

Good prices and good costumers services👍. but diler always spend good money😭 to buying parts or fix your car.😡 last option to go 2 a diler fixing ur car.😖 But u know they will fix it. You have to came whit a good money to spend😤😤

Service was faster than expected. Was a little early and Mark G took care in a fast manner. Car was washed and put back together perfect.

I always take my car to auto nation Toyota. They always do quality work , Toyota parts and are prompt in their service. They are also all about customer service

Tim Phillis is excellent, always kind, courteous, and professional. Service was very good. John the service driver is very friendly and prompt.

The service advisor I dealt with was not friendly at all. Nor was he knowledgeable or helpful. I had such a great experience with my purchase advisor, I came out with a new car.. That I guess I expected the same customer service from the service department. I was disappointed and I think I would rather make the drive to the service in Henderson cause they were always nice to me with ALL my Toyota cars.

Their inspection of the car missed a missing rear view mirror that took 5 days to fix. Then their financing department took hours upon hours on 2 different dates to "sign paperwork" when we were already preapproved. Their "no haggling" only counts until you try to turn down their "extra warranty" then they find a lower interest rate so you can afford the hard sale warranty. It's weeks later and they are still making us come back to get the fob (they said the car had two keys and then we had to jump through hoops [2-hour wait] to get the second key fob) and floor mats installed (that someone said had to be done by them). I had less trouble buying my house with lousy credit than I did buying this used car from Autonation with fabulous credit. The car was at a good price and exactly what I wanted or I'd have walked but if you're going to buy from this place, make sure you plan to spend all day or several half days doing it because they're a "high-volume" sales floor and once you're on the hook, they'll take forever to get it done.

Always had good service and experience at the Toyota on West Sahara. RuthJ

Ivan is the best service represantive in AUtoNation Toyota! I will never schedule my service if he is not around, he knows my car like he owns it, the best customer service like your his family, very trustworthy. Thank you Toyota for having Ivan on your team!

Their inspection of the car missed a missing rear view mirror that took 5 days to fix. Then their financing department took hours upon hours on 2 different dates to "sign paperwork" when we were already preapproved. Their "no haggling" only counts until you try to turn down their "extra warranty" then they find a lower interest rate so you can afford the hard sale warranty. It's weeks later and they are still making us come back to get the fob (they said the car had two keys and then we had to jump through hoops [2-hour wait] to get the second key fob) and floor mats installed (that someone said had to be done by them). I had less trouble buying my house with lousy credit than I did buying this used car from Autonation with fabulous credit. The car was at a good price and exactly what I wanted or I'd have walked but if you're going to buy from this place, make sure you plan to spend all day or several half days doing it because they're a "high-volume" sales floor and once you're on the hook, they'll take forever to get it done.

I am much happier with my experiences at this location. I want to give special attention to jonathan at the service desk. Thank you for being so prompt with me. I will be looking foward to bring my vehicle in for service.

Tim Phillis and his team are top notch professionals!

Great Service,thanks to my advisor Ivan Manapat.

Says cost 1and half hours for change oil, but I was waiting the 3and half hours, and When I received my car, car was didn?t been washed, and didn?t put new stickers for mile reminding.

Great experience, Tim very professional and positive person. Would do my services again in a future.

I had a great car buying experience with AutoNation Toyota Las Vegas. I never felt pressure to purchase a vehicle and my salesman was very helpful, and was quick with communication to set up a test drive. Once I decided on the vehicle, getting through the financial process and closing the deal was very quick and painless. I was in and out around 3 hours total.

Great service today from David at AutoNation Toyota! I was in for a car service and experienced professional communication From David.

Excellent in all ways...Michael Bigness is very professional and helpful when I have my car serviced.

My dad told me to never bring my car to the dealership for servicing, because they rip you off, and he was right. We were charged $148 for labor, to change a battery, after we were quoted $45 for labor. Shady business practices. The only reason we went to them, was the other mechanic we found, that was willing to change a prius battery, had to order the battery, while they had it on hand. It was only supposed to be $30 more to go to them, ended up being $180 more. I just wish Autozone, or Costco would be willing to change a 12v battery on a prius. Would have saved me a lot of money. I gave 2 stars because they changed the battery correctly.

I took my truck in for the 30,000 mile service. When I arrived and was told they had no record of an appointment for me even though I scheduled a couple weeks prior, I should have left. Unfortunately I stayed for the service. Almost 3 hours later my truck was done. I went to my service advisor to pay. He told me at that time that there was a problem. He said my front brake pads were dangerously low, the drivers side at a 2 and passenger side at 2-3. I asked how much it would cost, over $300. I couldn’t afford that at the time and told him so. He begged me to go somewhere to have my brakes done. I took it to a Firestone where I’ve taken previous vehicles for service. I was furious when they advised me that the brakes were just fine. The drivers side at a 7, passenger side at a 6-7. My truck is barely over 2 years old and I don’t drive hard on my brakes. I had a feeling they were lying about them. Can’t help but think that they saw gal bring a truck in alone and decided to try and take advantage of the situation. How unfortunate. I had stopped going to the Centennial dealership for the exact same treatment as I received here.

Never go here! They’ll go behind the insurance companies back and try to charge you more monies! They’re scams!!! Would sand my full bumper if I Paid an extra $180! They wouldn’t call the insurance company then when insurance company called them, they LIED 🤥 NEVER TRUST THIS COMPANY!!!

JP was awesome, I felt like he treated me like his family trying to get me the best deal I could get on my trade-In and brand new GR Supra. Would definitely recommend JP for his no pressure sales approach.

Tim Phillis and his team are top notch professionals!

I was very pleased with my service experience.

Siempre los mejores estoy feliz de formar parte de la familia de Toyota

Quick and accurate description and completion of service request. Well Done

AWESOME

Service advisor Mike B did a great job servicing my 2017 Camry. My entire family services their cars at AutoNation Toyota.

Sales and Tim in service dept.

I took my Toyota Hybrid Camry in for routine maintenance as recommended. As always, Jose was wonderful: knowledgeable about my car's history and current needs, was personable, treated me like an old friend as usual. I was treated as an important customer even though the service that day was free. I left feeling confident that my car and I were in good hands.

it was a wonderful experience to do the maintenance of my car at Autonation Toyota. Excellent customer service quality and quick results.

Service was excellent, employees are very helpful and facility is very clean.

Excellent service from the advisor from beginning to end. Great pricing options!

Super fast service. Very respectful, an helpful staff that give great service to your car.

NEVER EVER go to the service department here. Even if it’s free because it will cost you your sanity. Completely incompetent, unorganized, & liars. After sitting for over 2 1/2 hours to fix a nail in the tire (that by the way they said wasn’t there last week) I’ve been told multiple times it’s almost done only to have a manager tell me they were starting mine next. WHAT IS THE POINT OF AN APPOINTMENT??? & how is it that last week they said tire was great and I drove straight to Discount tire and they immediately found giant nail!!?? Free to fix here so I came back. I should have just bought a new tire at Discount. For the record- the sales side of this business is AMAZING 🤩

This is the second time I have had my 4Runner serviced at this location. The whole process, from scheduling an appointment to receiving the vehicle after service was excellent. The service writer, Jose Jimenez was very knowledgeable and professional. This is a top-notch facility.

I brought my car in because my tire pressure light came on. It turned out I had a nail in it and my alignment was off. The service I had was great. I’ve been bringing my car in to you guys from the beginning. I won’t go anywhere else. Thank you Ivan!

Fast and friendly efficient service.

I went online to the website and saw the one I liked. Communicated back and forth with the dealership by text, email, and phone. Within a day we agreed on the price. Unfortunately, the day after the purchase I saw the odometer reading was about 600 miles more than what was told me. The meter was set on TripA and not the odometer. TripA had about 10 miles when I was test driving it. When I signed the paper work it represented as 15 miles. So it seemed close enough because I test drove it and they had to prep the car for delivery. But the next day I saw the big difference as I was going through the manual to familiarize myself with the car. I contacted my sales rep and met the next day at the dealership. I was told that the general manager was using that car as a demo, resulting in the added mileage. Even though it was still a new car, it was a big emotional letdown to find out that way. We negotiated additional monetary compensation for their mistake. Overall I was satisfied with the final outcome and am happy with my purchase.

Friendly staff and very fast service! It was a pleasant experience!

Professional service .

Fast efficient service !!!

Mark is great service manager. Excellent experience with Mark.

I love AutoNation Toyota fast and friendly service everytime!

Awesome as always 🤙🏾

Where should we start... probably by reading the recent reviews left by fellow yelpers. It won’t take long to see that this establishment doesn’t care too much about customer service. This dealership will have you commit, set up a time to pick up your vehicle and sign documents.. only to sell it out from under you. The GM knowingly aware of the transaction and dealings., still agreed to sell vehicle out from under us.. not a phone call, text, or email.. just plain poor or lack of customer service concern.. Dealerships want the customer to commit.., and will hold them to the fire, but will pull back their commitment at anytime. Do yourself a favor, don’t waste your time.. or your gas or your emotion.. find another Toyota Dealer

Mike Bigness is the best of the best what can I say. The whole team is amazing from the great advisors to the amazing tech’s I would recommend this place to everyone.

Where should we start... probably by reading the recent reviews left by fellow yelpers. It won’t take long to see that this establishment doesn’t care too much about customer service. This dealership will have you commit, set up a time to pick up your vehicle and sign documents.. only to sell it out from under you. The GM knowingly aware of the transaction and dealings., still agreed to sell vehicle out from under us.. not a phone call, text, or email.. just plain poor or lack of customer service concern.. Dealerships want the customer to commit.., and will hold them to the fire, but will pull back their commitment at anytime. Do yourself a favor, don’t waste your time.. or your gas or your emotion.. find another Toyota Dealer

Great experience leasing a new Camry sales manager was great did exactly what he said offered us the lease or .9% Toyota financing but chose the lease. I would say the only minus was financing trying to up sale us expensive added warranties and that the salesman never explained the features etc of new Camry which would’ve been extremely informative so we ended up learning on the fly on way home. Also never received the complimentary Toyota care agreement with our contract number to receive the 2 year service. Other than then that definitely most easy transaction on buying a car I’ve had the hardest part was deciding to lease or buy. Would recommend.

Michael Bigness has been very helpful in getting my needed maintenance taken cared of. He went the extra step to call my fleet department to authorize necessary scheduled cost.

We made an appointment for an oil change a year in advance. Waited for two and a half hours and paid double what Ford charges? We bought our Highlander at this dealership and asked for a certain salesperson by name but got sent over to someone else. I don’t like the way they do business.

Ivan Mandapat always treats me right, and my car is usually ready before time he tells me it will be. This time it was too, but it had NOT been washed as I requested. Otherwise, everything was good. AutoNation is dependable for service and Ivan is great.

Tim Phillis is always the best. This time I had an issue with the guy who washed my car. Pointed out the problem and he just walked away. Love this location and will always use Tim for my advisor.

They were very helpful, and professional.

Ivan is always a pleasure to work with! Great service and explains things thoroughly.

We are customers of AutoNation Toyota. They take very good care of our car and they are a pleasure to deal with. We especially like Jose and Mark.

Always great service and repairs are always on time.

Tim Phillis, the Service Advisor continues to provide exceptional service, advice and I greatly appreciate his experience, and professionalism.

Excellent service.Friendly tech reps and customer service . Well informed as to future maintenance on my car. I have two cars that I take there.

I took my 2015 Toyota Venza in for the 35,000 service and maintenance checkup. Eric, who was my customer service representative, was very courteous and very helpful. He told me it would take approximately 1 1/2 hours to service the car. He also told me he would discuss with me first if there were any additional problems with the car before the technicians would do anything. Approximately, 1 1/2 hours later, my car was ready with no additional problems. I have always had great customer service representatives and good technician service at the AutoNation Toyota Scion in Las Vegas.

Two hours to change 4 tires and it's still not done. What's the point of an appointment at 7 if work doesnt start until 0830 at best? And this isn't the first time. Took until 0930. Insane. Leaving a second star because the person who cleaned the interior found fifty bucks i didn't know about and left it in the vehicle. Left him ten bucks in thanks. That's some true integrity.

Joey usually takes care of me and he has been wonderful. He had to refer me to another consultant Eric on my recent visit for a maintenance since he was off on that day. I was told by Eric that my car would be ready in 2-3 hours as usual and I would get a call, however, this was the very first time I did not get a call, and I had to wonder what was going on since the service department would close in an hour. Jocelyn answered the phone and she told me Eric was gone for the day and he should have told me that the car needed to be overnighted since my appointment was at 2:30pm. I was never told this at the time of drop off, and I had to work at 6am next morning and need my car. I wanted to find out if anything was wrong with my car, but Jocelyn kept telling me that she was unable to find out what's going on with my car and she was unable to connect me to anyone else, nor check with anyone on her end, and basically I was out of luck since she could not help me. I managed to get there on time and was able to pick up my car which had been ready and sitting there. I spoke to the casher lady and she told me was surprised what I went through. I do not know if I agree with this customer service that I experienced today since my experience with Joey has been great. I understand things are difficult due to COVID, but something like this on service standard should stay the same and need to be addressed.

Ivan is on top of things! Thank you! Very professional!

Came in for a oil change everything was pretty average customer service was okay not bad I've seen worse. Nothing that really screamed over the top friendly , the guys who take your car and move it up the line where actually friendlier over all though everyone was pretty professional. When it came time to grab our truck back it took longer than usual they where extremely busy but the lady and someone on the other radio kept messing up the numbers so they had a hard time finding out truck two people after us got there vehicle faster than us. I would have to say invest in better quality radios .

Thank you for your help with the fuel pump recall, go see Kevin if you need any service in your car. Kevin took great care of me and my car. Highly recommend him.

Ivan Manabat did a wonderful job , he was very professional and explain everything what is needed. It didn’t took long for my service to be done. Job well done !

Good service

Never lets me down, best customer service and they always explain in detail!!!

Troy appreciates how much you care and keep him healthy and running.

Great!! Evrytime we had a service!! Thanks to Mark for he is so accommodating and Values Costumer with respect!

The Toyota team (as a whole) did a wonderful job assisting me with making my purchase. I've been driving Toyota vehicles for over 15yrs now. I can say they are quality efficient vehicles that last! Thanks Team Toyota! I ❤ my new truck! 👍

Helped a friend select a new vehicle, great sales staff.

Took a long time and 4 trips from Utah to get the car I wanted. They switched out the first car and salesman Joseph was pretty deceitful. They made it difficult for me to pay cash and still hadnt filled the car with gas when I came to pick it up. Gave me a hard time on the Toyota rebate also but I finally got it. Management could do better.Salesman Kevin was OK and a nice guy but very inexperienced

Treated very well for service appointment with Michael

The friendliness of the staff alone gives this dealer 5 stars. (Except the financing manager, can’t remember his name, but he said he did project cars. He literally tried to screw us when purchasing, trying to get his big commission, and we were changed to someone else that could properly do the job) Shout out to Ahmed for being the BEST salesman we have ever encountered. You really understood what we wanted and did everything you could do for us. An honest, caring salesman, very rare to come by! But the service department was so amazing and friendly. Like all dealers you expect to wait a while for your car to be serviced. But they provide transportation so you don’t have to sit there. I live an hour away from the dealer, so I chose to sit and wait. I had my 1 year old child and he did wonderful while we waited an hour and a half. After waiting an hour for inspection, when Tim approached me and informed me the total, I decided not to go through with the repair because of a misunderstanding on my part with warranty. He said it was no problem and they’ll get the car back together, when he told me my car was ready, he informed me that they went ahead and did the repair for free, (just a washer fluid hose). But still, they didn’t need to do that. Exceptional and I’m so happy we purchased from Autonation Toyota.

extremely pleasant and was done very professionally

The got us down fast and did a great job

Ivan was great - diagnosed the problem and had it fixed quickly. Problem was a "stuck" flap valve for our driver's center vent. We had visions of possibly facing a massive repair requiring removal of the dashboard. However, he was correct - a jammed actuator that needed freed and lubricated and a software system reboot. Everything works fine now and the cost was very reasonable - $160. Ivan has been our service manager for over 3 years.

Quick to get in. Wait time so-so depending on service done on your vehicle. But they got coffee and donuts in the waiting area. Fast to leave after your vehicle has been seviced.... 5/26/2020 Same as the above post with the exception of the donuts and coffee. I mean we can’t with the epidemic still around. But they have taken the proper measures and is following guidelines to ensure everyone safety. 08/19/2020 Great Service from the service center. Ivan really took care of my needs when I pin pointed them on my Rav4. If you need someone to take care of service for your car you ask for him but any of the service representative are great. 11/13/2020 Great service as usual from Autonation drove in talked to my rep Ivan after an hour drove out. 4/14/21 Great service as usual from the service department. Ivan really took care of my needs and noted the next service to be done on my vehicle.

Between Mark G and the mechanics. I’ve never had a problem. They always tell me the facts and never pressure me to get something done to the car that doesn’t need to be done. Best Toyota shop I’ve ever dealt with

I guess my question is why make an appointment if you are going to wait for over 2 hours for a basic oil change? I know this isn't one of the "Speedy" or "Jiffy" oil change chains, but seriously..OVER 2 hours?!? There was a cooler with complimentary bottles of water, and the bathrooms were nice and clean. But a heads up, or an update after an hour would have been nice.

My service advisor Mark was very helpful. Thanks AutoNation Toyota!

Another great experience with Autonation. This time Ivan Mandapat was the one that helped me. I will definitely be going back to him for future work on my Tacoma.

Shout out to Joseph P., Cesar R. And Manager Delilah. My experience was non stressful and I got more than I expected. There is always so much that goes into making a big purchase such as a car/truck but these folks helped and being new to the state helped me feel comfortable and confident in purchasing with them.

Excellent service dept. same day appointment and I was in and out ! Outstanding ! I used to take all 3 of my Toyota to Centennial Toyota because it was close to my home- but switched because their service dept as well as the sales dept is horrible. I recommend all my friends and family with Toyota’s to see the team at Autonation Toyota ! Thank you team!

I had the best experience with Orelvis, He was extremely friendly, welcoming and listen and respected all of my wants and needs. It was just like speaking to family I felt super comfortable. I am so glad that I cancelled my prior deal and came to my appointment at your location. Anyone who ask me where I got my vehicle will definitely be recommended to Autonation Toyota. I love my used vehicle and the process was quick and adhere to my busy schedule.

This dealership was so different from other dealerships. They understood that at the end of the day it was our decision wether or not we get the car. Don (the sales person) really explained everything to us, so we knew and understood all the car features. I’ve been able to reach out to him for any other questions I had over the car. Overall the best experience I had when going to a dealership, no pushing us to get what they want, straight to the point, we walked out happy with a new car. I recommend anyone to go to this Toyota dealership over the others.

Always pleasant experience. Quick and timely service appointments.

Thank you Tim P. You always make my service a pleasure.

Friendly and no back and fourth

Great service as always. Thanks Tim.

pretty good deals

Eric Guajardo in Internet sales made buying a truck from 450 miles away so easy. Finding a high demand/low inventory Tundra was worth the drive. The trade in value was also higher than other dealerships.

Great customer service and clean relaxing waiting room, been there so many times for my car oil change service. Definitely recommend to everyone.

I love my car. It match me and girls just look ? lol. What i really love about AutoNation is when me, sister and brother-in-law walk in, it feel like home everyone say Hi. Joel the salesman he was great, he help me out allot to find a car and i just wanna say it was my first time buying a car. Work hard and it pay off. Welcome to the family AutoNation and I?m going let all my friends and family?s if they ever look for car, go to AutoNation.

Service was great. Car was finished earlier that expected. first time I got Ivan Mandapat and his service was over the top. Very friendly and great customer service. He goes above and beyond. Look for him for him next time you have an appointment.

Excellent customer service.

Worst experience ever. I am a spouse of an active duty military member and returned a lease vehicle early. Two months have past since I returned the lease and I get a call from Toyota financial collection agency stating I owe the two months payment. They state this local deal never processed the SCRA correctly. Toyota financial cannot fix the issue with this dealer and after many calls to this dealer and messages there has been no resolution

Worst experience ever. I am a spouse of an active duty military member and returned a lease vehicle early. Two months have past since I returned the lease and I get a call from Toyota financial collection agency stating I owe the two months payment. They state this local deal never processed the SCRA correctly. Toyota financial cannot fix the issue with this dealer and after many calls to this dealer and messages there has been no resolution.

Eric is my new service person & is very good. However my approx 3 hour wait turned into almost 5 hours—evidently the mechanics were overwhelmed,

We are blessed to have Ivan M. as our “Service Writer” to take care of our car! He is friendly, courteous and very knowledgeable of what is needed to be done. Besides the required service, our car needed the tires replaced and it was an all day job. Ivan provided transportation for us to do other errands! The best results is driving my car after it was done!! I was very very happy to feel the difference in the smooth riding and the brakes were great! The best is that the cost of the service did not put a big “dent “ in my finances! Thank you, thank you Ivan!!👍

Another great experience with Sandi Mguiss.

Toyota Service is wonderful and professional. David is excellent and made the process simple and addressed all my needs clearly. They are a great!

A very clean place in these times, Ivan always a cool guy, thanks for the good and fast service y’all give to your customers.

I always work with Michael Bigness who could not be nicer or more professional. He takes very good care of my car and what it needs or if it is in great shape! I was however, extremely shocked and upset on Saturday, 9/12/20 while I saw many of the employees in the showroom while I was waiting who took off their masks, wore them UNDER their noses or the woman at the customer service desk in the middle of the showroom who wore hers around her neck the entire time I sat there (over an hour). I also saw a few customers without masks as well. This is not the policy of Nevada and is an endangerment of everyone inside the building. I hope management sees this and rectifies it immediately.

Excellent customer service.

Thank you to Mr. Joey Martinez for assisting with servicing my vehicle. Mr. Martinez professionalism is A+. He explained what the service on the vehicle would entail, and also discussed a potiental problem I had in the pass with the battery. He assessed the situation about the battery, and set up an appointment to have the vehicle serviced. I appreciate Mr Martinez's attention to detail and going above and beyond the call of duty.

I had to have routine maintenance done on both my Toyota vehicles ( 2014 FJ Cruiser & 2019 Camry Hybrid). In addition I needed new tires on one and repairs on accessories on the other, respectively. I initially had no appointment but the service rep worked with me to get both cars in back to back so we always had a vehicle available. So over 4 days due to having to order tires and an accessory part, we switched vehicles out like clockwork. The dealership was amazing working diligently & professional.

Efficient and friendly behavior. The only thing was the hard water stains after the complimentary car wash. Better than most car dealer service centers.

I couldn’t go to take my Toyota Corolla for an oil change last 5-22-21, so I asked my daughter to take it to the Auto Nation Toyota dealership. My daughter was so jovial to report to me that Ivan Manlapat helped her big time that day. More power to service people like him who try ales customer service so seriously.

As an informed and smart consumer, I did not want to waste time on a lease negotiation or after sales. All I can say we had a really nice customer experience with Autonation and will definetely do business with them again.

I am really happy for the great, fast and friendly service of this place, Autonation Toyota in Sahara/Jones. Mark from the service department is very professional and very good in customer service. I would definitely recommend him to others and will always call upon him if there is any other service on my car. Excellent service!

Nice and bad

Autonation Toyota is a great dealership, they go above and beyond any other dealership I have been to. I have a 2019 Toyota Camry that is still under factory maintenance. They get me in and out quickly and also informed me that they had parts in stock for a recall on my vehicle. Even though the warranty service was less than one day they still gave me a loaner vehicle. Amazing service from all employees.

Autonation Toyota is a great dealership, they go above and beyond any other dealership I have been to. I have a 2019 Toyota Camry that is still under factory maintenance. They get me in and out quickly and also informed me that they had parts in stock for a recall on my vehicle. Even though the warranty service was less than one day they still gave me a loaner vehicle. Amazing service from all employees.

Everything was great except when I come back to change some things on the contract the finance manager, Scott, gave me some attitudes by saying he couldn't do anything. After all the big talks, I got help from sale manager allowed me to redo contract to way I want. I know it is business but it's too much with all the pushes. Scott need to change his way in customer service.

What an awful to buy this place.. after they get the money from u and after u paid off your car. No one cares about u anymore and they keep ignoring u when u have a matter to cancel ur warranty. No one assist u after u paid off ur car. Again this is awful place that i go. I regret it to buy a car of this place.

Great service! No pressure or up-selling just what is needed to be done is advised and suggested by the Customer Service Desk. I work with Ivan every time and he is great support!

AutoNation Toyota has the best customer service and extremely fair prices for a dealership. Tim Phyllis is the best! Go see him for your Toyota needs.

Oleg is the man. He has help us with our last 3 vehicle transactions. Hes a cool dude. Real laid back, no pressure. Weve purchased a Lexus from him and he did great as usual. The reason my rating is 4/5 was because the office guy in the back (i forgot his name) was so backed up on deals that were waiting, that this experience with AutoNation was not what we were used to. It took so long. Oleg stayed kept up company he even stayed after his shift to make sure we were doing ok. We were fine just tired, hungry (since we went in right after work). But thanks Oleg, see you on the next one bro, we'll go grab that steak soon homie. Thank you- C

Since moving to Las Vegas, there were only two nearby Toyota Dealerships to choose for continueing Servicing my 2007 Camry. I decided on AUTONATION, although is farthest from my home. Recently Red engine light appears with misfiring staggering engine about to fail. Thinking my car would need a tow, panicked, immediatly drove to closer "other" unnamed dealer few minutes away. The unfamiliar dealer stated the repair would be over $4000.00 in writing after a $169.00 system diagnosis to replace a minor component. Feeling deceptively mislead, I took the car next day to AutoNation, left the car for two days for through diagnosis, and inspection . My Service advisor, Jonathon L. is exceptional, Honest, Ethical, Moral individual. The senior tech investigated for two days, and reported no further repair was necessary. My major TuneUp there was seven months prior, however the investigative service conducted at no expense plus free rental car was amazing, and noteworthy of Public Praise deserving a **10** Star Review!!. I TRUST Auto Nation with maintaing a safe, reliable older car, have been Happy with Past ten months of Honest, Ethical, Excellent, Professional, and Friendly Service. I have not been sold on service my car does not require, ever! Knowing not all Dealers are equally as Ethical as witnessed firsthand, I will continue to service my Carmy at Auto Nation. I*** HIGHLY*** recommend AutoNation over any other Toyota Dealer in Las Vegas! JR

We love our service rep Jose Jimenez and trust him to do right by us. In the 15+ years and multiple vehicles, we have never received poor service from this dealership.

It took two and a half hours for an oil change and an alignment. Too long

Great service, a repair shop I can trust to fix a problem that won't come bite me back in the future. I had a new water pump installed a few years back and here I was again with it leaking. I think it must have been due to them not using a Toyota part. I am always treated well and totally informed. All repairs are done in a timely manner. Thanks you guys at Toyota Service Center.

Easy when directed by Edmunds website. It still took over 3 hours and it was a cash sale.

I have been taking my car to AutoNation Toyota for many years now and have always gotten reliable service. I would not consider taking it any other place.

At my first Service at this place they forgot to torque my tires. I was driving for 2.5k miles before finding out. At the next service told them and had repaired any damage to bolts and nuts. Likely the damage was minimal and they fixed it. Beside that, very friendly and timely service.

I did enjoy my last service with ivan mandapat

Informative service techs, detailed mechanics, and they work on the prices for car maintenance.

Had my car serviced for the first time and I love the outcome. Thank you Lobos and team for providing such reliable care I can come back to!

excellent sales people excellent service

I have been taking my car for service to AutoNation Toyota for many years now and have always gotten reliable service. I would not consider taking it to any other place.

Just getting the 5000 mile check up with AutoNation in Las Vegas. Great crew. Everyone was patient and helpful. First time doing this and am so grateful for such a nice experience. All fluids were topped up, they even washed my car. Thank you AutoNation Toyota Las Vegas!

Experience was good. Eric was nice and helpful.

I recently purchased a 2015 Camry and I couldn't be happier. Miss. Sandra went above and beyond helping my family and myself. After having the car for 3 days I ran into a bit of an issue with the car Toyota told me to immediately bring it in to look out over and the process of getting a loaner car was beyond easy and stress free. After diagnosing the issue with my car Toyota took out upon themselves to make all the repairs on their dime which is beyond a blessing. I 1000% recommend this place and when it comes to buying a car again this is the only place I'll ever go to from now on. Thank you for being customer focused and not numbers focused!!!

Very efficient and courteous service from check in to waiting area to completion and checkout.

The required service to longer than the previous service department in Tulsa. Appointment was not in the system. At the end of the appointment the SMOG was not done, the tires were not rotated and this was the reason for the service. This was the worst bit of service that I have experienced from any dealer.

I have been looking for a RAV4 for a couple months now and just moved to Las Vegas. Ahmad Reshad at AutoNation Las Vegas was the most helpful salesman I have met so far. He patiently answered all my questions, gave me options I had not considered previously, and most importantly did not pressure me to make a quick sale. I was torn between 2 cars and came back several times to drive them both, and he never got impatient with my indecision. After the sale, he even tracked down the previous owner and procured the spare key and tonneau cover!! He went above and beyond every step of the way and couldn't be more excited about my purchase. Thanks Ahmad!!

I am impressed with my total experience with this dealership; it was wonderful from the beginning!!!

Friendly, very fast service. In for fuel pump recall and 10,000 mile service. All done in less than 2 hours, including wash.

I always have great experience in this dealership

Went here for my first service on my 2016 Toyota Prius that was purchased through Carvana. I figured i should change out my fluids, considering the mystery of the service history on my new vehicle. I was helped by Ivanchris , who was extremely helpful, even gave me a heads up for future services that need to be done for my Prius. Very nice, polite, and a fellow Filipino.

I bought a used 2019 CHR at this store and was very pleased with Jonathan, a sale person, then had to come back 2 day after to change some things on contract and Scott, finance manager, gave me some attitudes by saying it's too late to change things and wouldn't want to do anything. When I said I would return the car if can't get it resolved, Jon took me to his sale manager and they agreed to redo the contract to the way I want. Overall, I felt upset with all that pressures the finance guy told me but I get it is business just too much some times. Very good experiences with sale department just wished the finance could do the same. Big thanks to Jon and the sale manager.

Great Service! The Service Dept. Staff are knowledgeable, friendly and patient. Masks and Social distancing are required.

everyone at AutoNation Toyota was fantastic the sales team the service department the parts department and the finance department all were wonderful five stars for everybody

My rep was helpful answering questions and explaining work that was done.

Mr. Joseph (older one) excellent salesman. He answered all of my questions on the spot. Joseph showed me a selection of vehicles I wanted. And, he stayed late to ensure my needs were met. One thing, The Finance Manager way to pushy. I felt pushed into buying extra service I did not want. Other than that, Great Job Mr. Joseph, I will refer my friends and family to you.

Kevin was extremely helpful and efficient. My car was done in a timely manner and was cleaned when I picked it up.

Great service. I love my car.

don't ever do business with the name sergio from finance, he's not gonna take care of your documents once you bought the car from them and let your tags and registration expired.

Great

Service was amazing as well the person that helped me.

Ivan Mandapat is very friendly. We went there to have a regular maintenance. He recommended that we need to change our tires and we accepted and now our car run smoothly. And its fast service.

Had maintenance and 55k checkup done here with service agent Ivanchris Mandapat. He is a very good at what he does!!!

I just purchased a used 2008 Prius from a private party & brought it in for a full inspection. Service was quick & communication was great throughout the entire process. I also felt that the team was very honest. I was originally quoted for a few different issues but on the day of pick up I was told after further inspection one was not necessary. I saved $350! I was fully prepared to pay the total price so this was an unexpected surprise. I will definitely be using them in the future & will bring my car here for all my maintenance needs. Thanks again!

Ivan Mandapat is a great guy. He was very helpful in taking the time to explain all the things associated with my car. Highly recommend going to him.

Excellent service by Tim. Car was serviced quickly.

Excellent service

Kevin is a solid advisor.

Staff was very helpful and great. Easy in and out. Would highly recomend this service department.

No pressure sales, loved it. Sandra was awesome.

Service good to me’👍 clean area ‘

In for maintenance check and pre-trip check. Very professional and left me with the assurance that my vehicle is in top shape for a long trip.

The customer service i received was excellent everybody was excellent i give you 5 stars i will tell friends and family about you

You can purchase or lease a vehicle anywhere, but their service is second to none !

As someone fresh out of college and first-time car buyer, I went into the car buying process truly dreading every second of it. The few car salesmen I encountered prior to coming to AutoNation Toyota on West Sahara were all pretty unpleasant between the god-awful small talk, the pushiness of buying immediately (if you think I'm going to buy my first car without talking to my dad first, you're out of your mind), the lecturing on credit (yes, I know credit is important and I'm not neglecting my bills or anything - I just graduated and have loans, leave me alone), and haggling (UGH). Then I made an appointment with Jack Rasmussen at AutoNation Toyota, and my car buying experience made a complete 180. Jack was extremely straightforward and nonjudgmental with a great sense of humor, and walked me through different options in my price range and then was able teach me everything I needed to know about buying a car for the first time and how financing worked, then was able to go over the options available for me. He answered all of my questions to-the-point, with total kindness and no pushiness whatsoever. I definitely asked a lot of "silly questions", but Jack had no problem explaining things to me I didn't know and was super enthusiastic to do so without using jargon. I found the perfect car for me with the perfect financing, and Jack was able to make that experience so much easier and pleasant for me. If you are a current college student, buying your first vehicle, or if you helping a teenager or young adult find a vehicle, I cannot recommend Jack enough as your go-to guy. He's super empathetic and down-to-earth, and his customer service is truly unlike any other salesmen I've ever met.

Good service. Could be great. Every single time I go for service and I got a tire rotation I have to reset the TPS myself. Automation Tech. must follow pressure requirements. "Front tires at 36 psi and rear at 33 psi". But they don't. The tires they took from the rear at 33 psi will get 36 psi and get installed at front. The tires they took from the front at 36 psi will remain at 36 psi and get installed at rear. I know it sounds silly, but it is annoying.

I went in for a standard service and left with a new Toyota Corolla lease. This was not expected. I am extremely happy with the service I received from Nikki D. There was no pressure and I leased a car with the requirements I asked for. I couldn’t be happier.

I purchased my 2014 Tundra Crew Cab truck last September.....first one they had gotten in! There was absolutely NO pressure from my salesman....made it a great experience. This is truly a wonderful truck. Every time I have had servicing done (routine), the entire staff has been very helpful. I ordered some additional items...tonneau cover etc. They called me immediately when the items came in. This is a 5 Star dealership!

Nice advisory there helping you to make faster your car 🚗 done. ESP. Mr. Mandapat

I never had a better dealership. Facility was clean, employees and management were kind and polite; and they had great selections. The real MVP for this review is Kevin John Castuera. My man Kev hooked it up so smooth and clean. He engages you and includes you in every piece of the process. One example is by turning the computer monitor and showing you all available options without hiding anything. He never had to run and have a “huddle” with his other teammates every 5 minutes to figure out deals or pull in a second or third person to use pressure tactics - I mean “convince” you that “this other car is better.” Kevin is accountable for his actions and offers. He is patient and will work WITH YOU step-by-step to get you what you WANT at the price you NEED. Bottom line: this dealership is great. Management is kind. You’ll jump through a few sales hoops from finance but stand firm on your wants and needs; they’ll work with you. Lastly, request Kevin John Castuera to help you find your new ride today!

I give 5 stars to my service advisor Joey great customer service and knowledgeable. My car was finished way before I thought it would be Thank you

Was there to check out buying a new vehicle. Not 1 employee approached me to ask if I needed any assistanc and when I went looking for someone to talk to I couldn't find anyone. Very poor customer service in my opinion.

I have been a Toyota customer for over 35 years. Auto Nation is the premier Toyota Dealer in the Valley The service people are great.

Thank You to Auto Nation Toyota Las Vegas and to both the sales representatives I could ever have! It is the Best experience I have ever had and Both Jacob Giandjian and Jonathan Isfahani were exceptional in their service and care of me and my experience buying my new Corolla LE! And .....Now 4 years later My husband and I bought a 2021 C- HR Crossover Sport SUV And Had the Best Service and Car experience ever Thanks To Our Salesperson Zuma Stone and Once again Johnathan Isfahani who both were Exceptional! I love my experiences here because of them and people like them! Great Job Toyota for having them on your Team!

I went to toyota auto nation to buy a new highlander. After test driving we sat down for negotiations. I gave them my Costco membership price and that was it. No hassle no haggling. I was dreading the process but turns out it was stress free

Once again, Jonathan Lobos was amazing. Always offering excellent customer service. He gets  my service done promptly and efficiently. The entire experience is always enjoyable and painless in every way. Thank you Jonathan and Auto Nation Toyota for another perfect experience at your dealership auto service dept

Derrick was great. I'd give him 5 out of 5,but I he guy before him, didn't want even to learn his name as he had zero desire to work,was simply terrible.

No problems everything went perfect. Very helpful company & employee's.

Very polite and friendly, no pressure at all.

mark is a very responsible person to explain everything to me

This place is very neat, clean and organized. I have not seen a single oil stains on the ground when I brought my 2010 tundra for a few service that needed to be done. My Tech advisor which is Ivan Mandapat was very professional and gave me very detailed explanation on what type of service is due on my truck and why they needed to be done. Also gave me an estimated time and offered to text me when is ready for pick up. I didn't have to sit around and waste my time. I went do run some errands while my truck was getting serviced. I will bring my vehicle again and probably bring my wife's van for any other service recommended on factory. Thank you Auto Nation Toyota and thank you Ivan for making sure my Truck are in great shape.

Ivan M. was a pleasure to work with. He answered all of my questions and recommended services that pertained to my vehicle and the miles it had. He was friendly and provided excellent customer service. Looking forward to more appointments in the future.

Great experience everyone was great very good service!

Great Service! Very professional specially my service tech Ivan Mandapat. Explained very thoroughly what is needed to be done and why is it important. He showed compassion and cared about my vehicle. Although he didnt know my wife drives it with my little kids more than I have and I feel safe knowing my vehicle are in great shape. Thanks auto nation toyota and Ivan.

Efficient and quick to help

They seem very thorough and honest. My car is always done when they say it will be. Kevin Grady is THE MAN! :)

Helpful and Friendly waiting time was a bit long.

Took my car in for first maintenance. Staff and service was excellent.

Been taking my Tacoma in for service since I bought it there in 2002. I've had the same tech all these years; the service writers have always treated me right. No complaints whatsoever.

Took my wife's vehicle in for an oil change and saw that they were slammed. Chris, the service director assisted me and had my wife's car in and out in a sooner than I had anticipated. His staff was very professional and knowledgeable when it came time to go over the report. Highly recommend

Hi Steve Tenwick was my Sales Agent Hes very nice and organized when i came down. He had everything done as quickly as possible . I highly recommend him to family and friends.

Not very friendly.

The service was exceptional .

Very nice service

Awesome staff and facility!

Always dependable maintenance work & repairs! Great Employees!

I really tried to control myself not to waste time writing a review against this business. I have a very bad experiences on them before but yesterday I went there again. After few years of doing my services at another dealership is that, I went there yesterday because I have an upcoming trip that I need my service done ASAP. If you don't care about getting charge a hefty amount for a simple service, this is the right spot. I promise never ever this branch in Vegas. A basic tune-up with replacement of spark plugs for my 2017 SUV is $787. They charged me $35 for a $18 Gasket, Air Surge Tank to Intake Manifold. And $25.43 for a $12 spark plug. My own quote btw comes from Toyota's own website. I walked out paying $1,030 for basic maintenance stuffs but the huge portion of payment was on "basic tune up". I don't reap anything from putting down a bad review on them but this is my honest experience. I am gonna stick to my other service dealership even it's farther from me. I learned a lesson out of my pocket. . Below is what I paid for. Again, the labor is pretty much about replacing spark plugs and the basic tune-up which is pretty much a visual inspection.

After sitting too long due to our Covid lockdown my Toyota Corolla Hybrid would not start. I called my AAA and they were there PDQ. Got going and went to my AutoNation dealer and was taken in immediately. They serviced my vehicle up to date and put in a new battery. Great service and very helpful. Made sure that all was satisfactory with a smile. It is a pleasure to have someone take care of "business". Thank you to everyone for beng so helpful and pleasant.

After my Toyota had been sitting too long due to the Covid lockdown we have been living with my battery died. Got it going and went to my Toyota dealer and they took me in immediately and took care of it. New battery and serviced my car to bring it to where it should be. Being a Corolla Hybrid it is a great drive and having the right people to handle any problems makes it a real pleasure and treasure. Always there for the customer,.

Always go there to have my car serviced never have a issue or problem they take good care of me!

The salesperson, Eric was very knowledgeable and very helpful!

The customer service I received from Joseph Packeer throughout the purchase of my 2015 Toyota Sienna SE was truly "above and beyond the call of duty", a phrase I often heard in the military. He answered all of my questions and did not hassle me. This was my first rodeo, so to speak, in buying a vehicle out-of-state and thanks to Mr. Packeer it was a smooth process. Thank you for everything Joseph and I pray that God will bless you and AutoNation Toyota in a special way this year!

I needed to leave my car for longer than expected and Automation Toyota gave me a loaner. That was great!

This was my first new car purchase through the internet (2021 RAV4 XLE). I had approached all 3 Toyota dealerships' internet sales departments. 2 of the 3 dealerships were only interested in getting me to the dealerships for the traditional sales process. AutoNation Toyota Las Vegas sales person, Sandra Mguiss was different and committed to internet sales. She responded very professionally, quickly and exactly to my questions. In total, from start to completing the process, it took 2 phone calls and 2 emails to complete the process - a total of spending around 30 minutes of my time(this did not include my time going there to take delivery - I live out of town)! It exceeded my expectations of how smooth the process went. I will certainly buy my next car from Sandra. She understands how the process should work and makes it happen.

Jonathan Lobos is always the best listens to my needs and is very helpful. Thanks Jonathan

This was my first experience with purchasing a car through the internet. All 3 Toyota dealerships offer internet sales. Of the 3 dealerships, only AutoNation Toyota's internet sales agent Sandra Mguiss understood how to make the transaction internet based. The other 2 dealerships uses 'internet sales' purely as a ploy to get you to go there and deal in the old fashioned way. Sandra responded very quickly and responded exactly how I requested. We came to agreement with a second interaction. This took a total of 30 minutes to come to the price of what I wanted. She was very professional, understood how professionals like me work. If you are a professional and time is important and you don't like the usual sales approach of typical on site sales tactics and looking for a Toyota, I encourage you to seek out Sandra Mguiss to help you with your transaction. It was painless, and very professional. I will certainly make my next purchase with Sandra.

Financing department are thieves, I got approved for 2.74% interest rate through bank of america. They made a bait switch and gave me mechanics bank for 6.90% They mislead me that they will take care of all documents with bofa and I don’t have to do anything. I truly trust them and they did this to me. When I confronted him he said is too late, i even ask upper management to step up and help resolve the problem, so far nothing has been done. What a shame autonation Toyota Las Vegas now i have to refinance to get back to lower interest rate with bofa. I have a credit score over 800. PLEASE PLEASE PLEASE make sure you read before signing any documents. they will purposely screw people who’s not careful. I wrote a complaint to bbb.org as my last resort to help me resolve the issue. Hopefully they can help me and future consumer not to get cheated by this dealership.

The Team and his associate were awesome. They did a great job and were friendly and courteous. They worked as a team and were polite and efficient. I will come back for service. Marian

Autonation Toyota has always been my go-to place to have my Rav 4 checked & maintained by people who know what they are doing especially my service advisor Ivan who make sure that my car is taken care of. they may all be busy but they give you the personalized treatment that every customer deserves. thank you for a job well done!

The staff here is tremendous. I always have a great experience. Jonathan was outstanding and answered all my questions and concerns. He’s very quick and professional!

I was very pleased with the service department. I had an appointment which they kept. I waited and they did the service in a very reasonable time, even washing the car.

This review is based off of my one experience calling this location. First, the woman who answered my call (I selected Service) did not understand me correctly (there was a language barrier issue) and told the advisor an incorrect problem with my car. When I finally got on the phone with an advisor and explained the real problem, he informed me that an estimate would cost $160. I started saying that my fav auto repair shop provides free estimates, so that won't work for me but thanks anyway, but the advisor guy hung up on me immediately!!!! He just hung up on me mid-sentence!!!!!! Wow!!!!! I don't think I've ever experienced that before from any car repair place!! So my first impression of this dealership is as bad as it gets. The advisor guy couldn't even say, "I understand, give us a call next time" or maybe even that the estimate cost is a down payment for the full repair cost?? He shot himself in the foot by just hanging up on me. I don't recommend this place based on that shocking and very unprofessional experience.

They took forever to service my car, and the agent adid not any customer service skills.

Delilah and Steve were both great to work with and very responsive in my inquiries.

Most of our deal was done online, so by the time we got to the dealership we were ready to take a test drive and sign. The process was fast and easy, and we feel we got a fair price for our trade-in as well as for our new Highlander. We would highly recommend Auto Nation.

Mark G, at service, is superb.

I recently went in for an oil and filter service for my SUV and had a very good experience from beginning to end. Tim Phillis, my services advisor, was exceptional. Super friendly and quick with getting my paperwork processed. He has been there for several years and I trust and value his recommendations for my vehicle. Hope he will be there for many years to come. Overall I've had very good experiences at this Toyota dealership since I bought my vehicle there in 2015.

Ms Gina Lilly was professional, pleasant and very helpful. I would return to her to purchase a car in the future and recommend her to a friend! Thanks, Barry

I brought my car to get an oil change by the suggestion of my husband. I am always fearful of taking my car to dealerships so they could take advantage of me and my car ignorance. I was also suggested to get my wipers changed. I had a small little spider crack in my wind shield that has been there for a long long time. I pulled up to the service department with a good windshield and when my service was Done I came back to a huge crack in the windshield. Well I guess initialed something that I was aware of a crack but never got a copy. I’m not an idiot that crack across my front windshield was not there when I pulled up but it’s there after my service. Someone in the service department agitated my windshield. And I’m the idiot. Now I need to repair it and I will also need to replace my gate transponder which is such a pain with my HOA. Now I know why I hate car dealerships. Make sure anything you initial you get a copy of.

Financing department are thieves, I got approved for 2.74% interest rate through bank of america. They made a bait switch and gave me their own bank for 6.90% They mislead me that they will take care of all documents with bofa and I don’t have to do anything. I truly trust them and they did this to me. When I confronted him he said is too late, now i have to refinance to get back to lower interest rate with bofa. I have a credit score over 800. PLEASE PLEASE PLEASE make sure you read before signing any documents. they will purposely screw people who not careful.

Great customer service and waiting time is minimal. Jonathan is friendly, helpful and saved me money. Kudos to him!

Excellent service, been taking my car here for almost 6 years

Everything was beyond expectations and they have provided whatever I needed.

Very convenient

Awesome place and business, great services. Everyone is so friendly and kind to the customers, It is great being in the presence of people who generally care.

Friendly and great customer Service go and see Roy T in the service area and for sales Ernesto C

Great customer service and fast service. Was treated like a valued car owner and said my car is in good shape thank you so much

Clean & the staff are friendly

Tim Phillis is great Service Advisor! Tim is always very attentive and always has empathy! My repairs are always done in a timely manner! Kudos to Tim!!

Service was OK but lots of room for improvement like fill up all the fluid to fool instead of appropriate level

Toyota Care is great. The staff is wonderful. Friendly and nice. Quality all the way.

Service person very knowledgeable and honest. Pleasure work with people like that.

Always great service when the service provider is *Ivan*. He is always friendly and professinal?

All went much better than I my past experience with car dealers.

Mark is an excellent service rep. I am and will remain a loyal "customer" of his!!!!!

Ivan is my go to person when it’s time for my car to be serviced, I highly recommend him for many reasons anytime I texts him with questions about my car it never takes a whole day to hear back from him usually five to ten minutes at the most and even sooner than that. He’s mindful of my budget and has a consistency about him which I have come to rely on regarding information and upkeep of my vehicle. Very polite and apologetic when the service time of my car takes longer than expected.....Thank you Ivan keep up the good work.....

Greatest deal , and personal prepared for answers all questions

Great dealership and friendly service.

Everything at AutoNation has been quick and painless every time I’ve gone. I’ve bought my last three vehicles from there and I couldn’t picture myself going anywhere else. Steve Tenwick was, professional, helpful, and was able to get me into the car I wanted at MY price. The same goes for servicing my vehicle. They’re honest, efficient and don’t try to suck you in with unneeded services.

He knows his job. He explained what was the problem on the car part with respect.

I went to look at a Toyota Tacoma TRD off road and I was just looking . I went for a test drive and 3 hours later I left with a truck at a good price with the coverage for the truck from Toyota included . I will definitely recommend them and will be back to get my next truck in three years ! Thank you

Great and prompt service?? Very reasonable pricing??

It was overall really good experience and it was done within time

The people at AutoNation Toyota Las Vegas are friendly and knowledgeable. The Service Department is great!

Yesterday February 11, I had my worst experience with Toyota Las Vegas and I don’t think I take my Tundra for service there ever again My service representative Joey Martinez was unexperienced, unfaithful and don’t have any respect for customers I wonder how they qualified for this Job Yesterday I had my worst experience for last 16 years which I took my cars for services in Toyota Las Vegas

Definitely would not recommend. They claim their priced is their "lowest price" but it's just the MSRP. They are no better than any of the others. They make it sound like you are getting a fair deal, but it's just a ploy to get you to pay more. Haggling with other dealers is no fun, but you'll pay A LOT less if you do.

Service was good, I have used Autonation for a lot of years in different states. The service and buying process has always been easy and friendly.

Me and my wife had a appointment via internet with a salesman. Came there at noon ,took 20 mins till’ salesman got to us . Salesman was new ,wasn’t trained before dealing with customers. Poor kid. He didn’t know much about the car and what they have on inventory , he had to go back and forth countless time to get info from his manager. We could’ve asked for another experience salesman but we felt bad for him and we wanted him to get the sales. It’s not his fault , its Toyota’s fault for not training their employees well enough. Then the final price from the salesman is not the final price one you get to the finance person. All the extra warranties wasn’t explained before finance. So after we opt out of all the bs warranties they want you to get, we finally got our monthly payment back to what was figured out before finance after 5hrs. So the no haggling advertisement is all bs , you still have to haggle. We bought two cars from this dealer in the pass.

Took 5hrs to buy a car here. Non experience salesman , rude managers. Forcing you to buy extra warranties thats not needed.

Our service/maintenance Ivan Mandapat gave us a great/fast service.

Don’t waste your time checking out any other dealership in the LV area. David and Adrian will take amazing care of you. I won’t buy another Toyota anywhere else. 5-stars!!

Toyota has always provided me with excellent workmanship. I never had any issues after my car was serviced.

Excellent service; friendly staff.

Amazing!!! Joseph Packeer was outstanding to deal with. Thank you for your help, and by the way were enjoying the C HR. Its a great car!

Very friendly people! Love the service coupons! Highly recommend!

Reliable and efficient sservice

Love Auto nation , great service and advice, will not go any other place

Informative Tech Writer, good communicator. Comfortable waiting area. Delivered at time promised.

Great Service. Sales person Kevin Castuera very informative and professional.

Took our truck in for first service. We were in and out in less than one hour.

Scheduling service for my car due to a parts recall was smooth. After I got checked in, I asked the rep how I’d be notified the car was ready and was told they’d call the number on file which was my home phone number. I asked to be called on my cell phone number since I’d be out and about and left my number. The rep said he would, jotted down my cell number and asked if I’d like my records to be updated with the new number, to which I said yes. Six hours went by and I never received a call, so I call Autonation Toyota for an update. They pull up my information using my home phone number—the number that should have been replaced with my cell number. I find out my car was ready to be picked up 5 hours ago and they had left a voice mail on my home phone number.

As always, my professional and knowledgeable Service Advisor, Michael Bigness, was proactive and accurate, in helping me keep my Prius V in excellent running condition. The Service Technicians are top-notch. They perform the necessary work with, "surgical precision". Always done properly; in an efficient, effective, and timely fashion. I am confident in the accurate advisement this Team tenders. Sophia, in Customer Service, made renting a car simple, fast, and pleasant. Her professional expertise expedited the process and I received a great car that met my needs. From ""soup to nuts", AutoNation Toyota's processes are well structured and organized. All necessary steps are completed in a smooth and timely fashion. I am always confident that my car's mechanical needs will be well met with honest efficiency; with no confusion nor stress. Thank You, to the entire Service Team, at AutoNation Toyota, Las Vegas.

Just purchased a new 2020 Camry in October. I brought it in for its first oil change. I was able to make a same day appointment and it was completed in an hour. Costumer service was great and made the process streamlined. Additionally requested a quote for some scratches on the side of my car. They emailed the quote minutes after I left. Love Autonation Toyota.

Took quite a while for my salesman to find keys for any of the Corollas for me to test drive. Made a bunch of bad excuses. Walked the whole lot with him trying to find one. And when he found out that my car didn't have floor mats, he said maybe if I wanted them he could get me a discount. Then my front facing camera was bad and they kept my new car for almost a week before fixing it. Someone else that works there heard about the floor mat thing and offered me them for free. And the car works fine now, but I was not impressed with my salesman at all. The also gave me a loaner car for the week, but it's not what you want when you spend that kind of money. Not a great buying experience. I would recommend the dealership, just not my salesman.

Thank you Lexi Dudoit for our seamless purchase of RAV4 ! We love it!

Very pleased with my service advisor. He is very customer orientated.

Good Service car available while my car worked on

Good customer service. My car has no problem. Updated .

Went well, fixed all of the problems and gave us estimate on price.

Had an exceptional experience working with Tanner at AutoNation Las Vegas, the entire purchase process took less than an hour, staff was friendly and professional. I would recommend this dealer to friends and family. Jv

Auto Nation Toyota has always treated me nicely. They work fast and constantly upfront with anything that can come their way before to do the repairs. Great culture

Ivan Manapat has been great with the maintenance on both of my vehicles!!

Good job. Very nice place, ? Friendly staff and great place for waiting while they doing the service

Emily was helpful and friendly is my second time to buy the car on that location good customer service thank you Emily I love with car

Ivan is great, knowledgeable and always helpful. I know I have a choice in where I get my vehicle serviced and I choose Toyota based on how I?m treated and the results they provide.

Everything was perfect from the beginning to finish

Great service! Very friendly staff highly recommend it!

Very accommodating personnel.

Steve Tenwick was the salesperson who helped me and I was very pleased with his knowledge and patience.

Love the car and the salesman made it happen. Good financing. I was mislead about warranty charge.

Mike was very professional and provided excellent customer service

Outstanding customer service, great pricing options with AutoNation precision parts, and a carwash at the end. Couldn't ask for anything more!

Had a very helpful conversation with Jose over the phone about servicing my car. The maintenance light came on and I needed a smog check. I made an appointment. When I arrived, everyone did their job seeing that I was directed to Jose. He wrote me up and directed me to the waiting area. In a short time, he came over and explained my options. “We” came up with a plan together. My car is older and needed some updating! He had checked my records of previous services from my former locations and we also considered my plans for the future use of the car. They were able to take care of everything as promised in one visit during the allotted 3 hour time period. The price was reduced a little from the original agreement, which was a pleasant surprise! Jose even saved me time by helping me with the smog certification, which being an older person is fussy for me. That was a huge relief for me! He made a future appointment for me as well so I can keep the car updated. The waiting situation was comfortable with several options so I could move around. There was free cold water and the bathroom was very clean. All the customers seemed content and the rest of the staff was very cheerful. I was surprised at the number of people there and took that as an endorsement of good service, as it was my first visit, but not my last.

Jose is very helpful..He always helps me with my oil change

Good customer service,fast efficient service

I felt so comfortable with the Salesman's (Jimmy Irvine) knowledge and willingness to go the extra mile without making me feel rushed. The Finance team was great as well!

Great job, Kevin was very friendly and helpful. Kudos

There was no explanations that were said about the items that need attention. For most of us we do not understand language of car mechanics.

I have been going to Auto Nation Zion West Sahara. My service advisor is Ivan Mandapat, and would highly recommend that ask for him if you need service for your vehicle. He is very nice and will advise what needs to be done with your vehicle. I bought my RAV4 2019 and this is my second time to do maintenance and they always finished in hour. Thank you IVAN, you r the best👍

Always professional manners and on time as promised particularly the service department

Great service from advisor Ivan. Very professional and honest. I will go to him again for my next service. I like how he always gives an estimate in writing, too.

I own a 2005 Prius, a 2015 Tesla S 90D. Toyota AutoNation in Las Vegas and Michael Bigness my service manager make it so easy to get maintenance and repairs. Everything is explained and priced out. Needed maintenance info is always provided. Service is available immediately and expedited. Tesla -- no one to talk to, they will fix the problem, if you can reach them, but never tell you what else you might need. Buy a Toyota, not a Tesla.

Ivan from the Sahara Location continues to provide me top notch service. I appreciate how recommends what needs to be done first and what can be done later. This facility is following CDC guidelines to keep a safe environment for both patrons and employees. Thank you for that!

Went in for service, Anthony and the rest of staff was friendly and helpful, compared to other dealerships this was a warm welcome . In the past with other dealerships when getting service they would be pushy on selling me a new car or follow me around trying to influence me on buying another car. This was nice change of pace I actually referred a family member here since they where ironically looking for a suv to buy.

Staff are friendly and good quality service. Facility is clean, nice and complete .

Always a pleasure dealing with Mark G. He explains everything and I know I'm getting the best service. They keep my Tacoma in tip top shape. Mark Taylor.

The service staff members very helpful with keeping me informed on the progress of my service.

Ivan service manager always making sure my vehicles get the best service every time both vehicles check by the techs mechanics.

Excellent customer service @ Auto Nation Toyota on Sahara in L as Vegas ! Attractive pricing on vehicle w/ Toyota factory discount for 2020 model. Only final steps in Finance were slow, as buyers were numerous.

Alexia Martinelli was a great help in the process and was doing the best she could to get me the best deal there was! I appreciate all of the assistance and customer service I received!

😁Very Good. Friendly, Helpful.

I have always had Great Service at this dealership.

When I arrived i met with Jose Jimenez and he was very polite and professional. He explained what was going to be done. My wait time was good and the waiting area was clean.

They always do such an amazing job. I came in for some work to be done on my car. They got me in and out in a timely manner.

It went fine. The service advisor was very good and knowledgeable.

Michael Bigness is incredible and the reason I keep coming back. He is honest, informative and I feel that he always takes great care of me and my vehicle with every visit I do here. He is the reason I keep coming back

I serviced my car with Roy T, , he is very knowledgeable and excellent adviser that trust, also understanding, helpful and friendly that make feel customer happy to be servicing our cars at this location.

You need to ask for Jimmy when you get there. The easiest car buy ever. He was great.

Good service, nice dealership

Good Service, I have been a customer since 2002

My service advisor is Ivan his very courteous and friendly.

Excellent service (Ivan) always ready to serve with good recommendation of how’s your car

I bought car from centennial Toyota and was not happy with the customer service I received during a service visit. I am much happier with the customer service at auto nation.

Ivan was very pleasant, answered all our questions and explained everything required for maintenance.

My car had a nail on my tire. All I asked was to remove. Instead I had a quote to change my entire tire and pay up $800 for something so small. They were trying to rip me off by suggesting that I had to replace my rim and sensor when in reality my sensor worked perfectly fine. In fact, I ended up in the dealer because my sensor went off. They thought I was dumb enough to believe that there were more damages than they really were. They did not show me where the damages were done and instead they expected me to believe that the damage was worse than it really way. I had to talk to management and financial services to get my quote lowered. Horrible experience overall.

This is my first experience with the service staff. It was so simple and smooth and easy. i appreciated how easy this service was as i have limited time in my weekly schedule.

I had an extraordinarily great experience with Roy, in the service department. He was professional, kept me informed and had the work done beautifully! I would recommend them and Roy in service to anyone! Thank you!

Mike, the service rep, was very friendly n kept me inform the necessary steps to fix my car the whole time. the only complaint I have is part of the process involved the car computer. after I left the AutoNation, I went to get a smog ck for my car reg. I came to find out that after the car computer was adjusted, I have to drive it for x number of miles before I can get a smog ck via the computer. needless to say, I had to pay for the failed test, and had to go back again to pay for a retest. other than that, the services were very good.

Long hours till finished, but worth the wait. Every one was nice and helpful as well.

Had a great experience on my first lease, but on my second Tacoma lease l, not so much. Don’t know if it’s covid 19’s fault or the lack of inventory that Toyota has provided its dealers. Won’t return to this dealer. Whole experience was a nightmare

Service rep Joey was fast, organized, and professional.

My second new care from this dealership. They have been great to work with.

This is my second Prius bought here. Brought it in for routine 6-month servicing this week. Jose Jimenez was very nice as usual. Took a little more than an hour. Good job.

the service from the sales person was good . He tried to be as helpful as he could . The people above him that make the decisions were not . They or Him want to make money ,they are not interested in was right . It is a business and I understand that . I did not want to lease But I did and I do not like it . next time if there is a next time I will give in to pressure of Management. I will do what I want and if that means going some were else I will.

I've shopped at many dealerships before making my purchase. I purchased a 2020 Camry XSE with AutoNation because of Jon Portugal's outstanding customer services. He is very knowledgeable of the vehicle I'm looking for. He answered all my questions. Without hassle and bustle, within couple of hours l drove the car off the lot. Thank you Jon for help. I love ? my car!

Surprisingly a very good buying experience. No pressure and the salesperson listened along with the management team

Went in for my Rav4 maintenance after 2 hours almost, drove off happy and satisfied. Easy making an appointment and Ivan was very helpful and nice. See you on my next visit.

Ivan Mandapat is a true pro at his Job. Alway answers all questions and concerns of my truck.

El mejor trato muy amables el mejor servicio

I want to share my fabulous recent experience at Autonation Toyota Las Vegas. The Manager, Cesar Ramos, is an authentic gentleman who located the right person to helped me with the car of my choice, and I am delighted. His personal customer service is the best I have ever experienced! The Toyota vehicles are the best! I would highly recommend buying a vehicle from Autonation Toyota Las Vegas. Always, It is worth what you paid for! Thank you so much, Cesar. You and your team are awesome!

I have been Toyota customer 10 years. I purchased 3 cars from Toyota. And been serviced for the past 10 years. And always have been good experience service. But! My last two visits was with teddy and the first one was bad but my last one visit was the worst ever.

Friendly salespeople and a great service department, which I use exclusively for my Prius. However, upon my last visit, Thanksgiving week, I was really disappointed to see the lack of mask compliance (whether covering nose AND mouth or worn at all) by both staff and customers. I know we’re all sick of this, but the more we each do our share to get to the finish line, the sooner the economy can seriously start recovering. Restroom is clean enough and I saw a custodian wipe down a table once. It’s smart to just wipe down your own space if you’re going to do any work while waiting.

Excellent Service...All people were nice and helpful

This was the third lease we have had through this dealership. It was as quick as this process allows, in spite of a pandemic and a software glitch.

I wouldn’t recommend buying their service package, and seeing that they are very unprofessional thieves in that department, makes me think they wouldn’t be much good in any other department, I’ve been to 3 services so far, 5,000, 10,000, and 15,000 miles, each time I go things seem to get worse, waiting over 4 hours for a tire rotation makes no sense to me, on this last service they left their trash in the truck, stoled my AirPods, forgot to replace a hubcap on passenger side tire, I attempt to give the benefit of the doubt, but three times bad service is just ridiculous and uncalled for, I’ve reached out to them with no response, seems like each time I let them know how disappointed I am, just gets worse and worse, bad communication, bad customer service, overly long wait times, and nobody seems to respond for their carelessness, I thought Toyota was supposed to be the best, first and last time I will buy a truck here, I feel trapped and this sucks, big mistake buying their warranty service plan for 5 years

Enjoyed a pleasurable process in the purchase of my new Toyota Tacoma. Each step was very transparent, and had few questions as a result.

I went back for my 2018 Toyota Camry for scheduling maintenance with Kevin Grady. as usual he always give me his best for services. Thanks for the great services.

Made most of the deal over the internet with Jorge Montersso, everything went very smoothly. I am happy with the results.

This visit to Toyota Auto Nation on West Sahara in Las Vegas met the same high standards I have come to expect at this site. I have worked with Jose Jimenez as my customer care service representative for many years now and trust him implicitly. He is always personable, professional and listens to my concerns. I trust the work completed and trust that nobody is going to sell me something I do not need. In short, this dealership and these people are the best and I will continue to recommend them to my friends.

Great, prompt service, on-time delivery

Excellent service. Greeted promptly by the service technician who was knowledgeable of the work to be performed and if I needed either courtesy transportation or was being picked up by someone--the latter.

I always go to this place every time I had my car maintenance because of the ambiance and the people working there.

I asked the tech not to move the drivers seat , because I have plexiglass right behind the seats and the tech reinsured me that they wouldn’t , due to the COVID-19. When I received my van back the seat was pulled back and the plexiglass had to be reinstalled. I was lucky that they didn’t break it , it was special ordered to fit exactly to the space behind the seats.

The employee is friendly, the service quick. They have good customer service.

great service, always take good care of me.. !!!!!!!!!!

I’ve been to three services so far, since I purchased the whole package when I bought a new Toyota Tacoma, with every service seems to get worse, bad customer service, takes much longer than they promise, no communication, sucks that I have to deal with their below average ways, I expected much more from Toyota, this last service my AirPods disappeared from the truck and they left their trash in there as well, seat cover, floor mat, dirty stinky trash, seems as if they get my negative reviews directly and then do worse service, I regret buying a truck from them and regret buying all their services and warranties, not worth it, never again

I bought my last two cars at this dealership and find the people to be extraordinarily kind and helpful. All repair and maintenance work have been handled safely and efficiently all thanks to my intake person David Shuerman. He has taken time and energy to see that my car has been taken care of as well as keeping me informed of the progress. Overall a wonderful experience.

Jose and the rest of the staff at AutoNation are GREAT!

Well managed facility with friendly staff. Very easy process.

Went in for service and it’s great service usual drove it in talked to my ref Ivan waited 1 hour and drove off.

When I had difficulty with my battery we called Autonation first instead of AAA. They suggested that we bring it right in for a check. They found there was problems with the small battery and it was taken care of on the spot that day. Very happy with the service and response.

Bought two cars here and have continued to go to for service. Always attentive and efficient, very positive experiences.

Got off to a rough start but service Mgr resolved issues

Sold me a car that is found to need roughly $2500 in repairs. The AC on the passenger side blows warms air and the sideview mirror doesn?t function properly. Brought it to their attention within 5 days of purchase and was told it would be covered under warranty. I come back after the weekend for repairs and they can?t find my appointment. I drop off anyways and get a loaner, still under the impression there?s no charge. I get the call the next day that it won?t be covered cause the warranty is limited and the part that needs repair isn?t listed. Completely misleading. Did they wait until after the 5 day money back guarantee to tell me the bad news? Very likely. Do I think they were aware of the problem when they sold the car? Yes. Let this be added to the long list of warnings to car buyers that the dealership is never looking in the best interest of their own customer.

We didn’t had a nice experience the last time we we’re there.We brought our Rav4 2020 for I thought a quick fixed(just a grab handle)We had a 3pm appointment but went there 30 mins.They assist us right away and told us that it will be ready by 430pm(So it’s gonna be a 2 hours wait)We just patiently waited and time comes,I saw a maintenance pulled our car,went there ask the guy if it’s ok now and he said it’s good to go.I asked if do I need to signed paperworks and he said no so we just went to our car and ready to go.Since our daughter seating where we thought they fixed,she told us that it WASN’T FIXED..WE WAITED FOR 2hrs AND THEY DIDN’T FIXED IT....and told me that they have to order parts and will call us if they got the parts(but that was almost 2 weeks ago)I followed up this morning and they said will give us a call back.Again waiting for a call but didn’t happened.Did not received a good customer service but I still want to recommend base on the other reviews.

Ivan from Toyota's service department is amazing. He always makes me feel like I am the number one priority when I bring my car in for service. I would never go anywhere else because of his dedication to his customers!

Very easy to work with. Jorge was very helpful, even came in on his day off.

Ivan definitely goes over and beyond customer service. We appreciate all of his help and honesty. He?s has always been there when we have any questions.

Car was repaired much sooner than service agent said Great service!!!

Fast and very nice people I was very well taken of

I could not have had a better time buying a car. Sandy was helpful and patient. Jonathan in finance was informative and up front. A genuinely pleasant car buying experience at AutoNation Toyota. I will be back and I'm telling my friends and family.

Great first time experience and fast turn around time.

Had a very nice experience buying a new car at AutoNation Toyota. They had the model I wanted at the price I was expecting. There were no add-ons that I would not want like VIN etching. Sandy Mguiss handled the whole process to our complete satisfaction. The only hiccup was they would not accept two checks. Went to the bank and got cash.

They always provide great service that is quick and friendly.

Great experienced!i gonna say the service writer is very professional five star for him..good job!

Made an appointment for oil change and a recall on my cars fuel pump repair. When I went to pick up my car turns out I was never scheduled for an oil change. I had clearly had spoken to the service advisor that had mention to come in early to take care of both. Will it return since they don?t stick to the same service advisor and every time I go I?m never satisfied.

Customer Service sucks. No help what so ever

AutoNation service departments overall were very goods.

Service dept. staff are friendly and courteous. Maintenance on my Rav4 is great and have had no problem.

easy to make an appointment and service people are friendly.

I have the best service Technician, David Schuerman who always looks out for me and my Rav, since the very beginning! I wouldn't want to deal with anyone else! Always Top Notch Customer service from David!

This is the only place I’ve ever taken my 12-year-old Scion. I trust their work and they don’t try to make me get a bunch of extra work that I don’t need.

Mark is a pleasure to work with, Toyota is lucky to have him.

My 4Runner started to shake when I would break. I took it first to Big-O on W Charleston and they told me that I need 4 new rotors and 4 new break pads as well as a transmission flush. This seemed odd to me so I took it to Auto Nations Service department on W Sahara. David Schuerman was the technician who handled my car. His customer service skills are fantastic and above all he is HONEST. Im so tired of being lied to when I take my car into the shop!! David told me that the reason my car was shaking was because 2 of the rotors were off market as well as the brake pads and they were pulsing because of the poor quality. I didnt need to have my rotors or brake pads replaced!!! Thank you David for being trustworthy and saving me hundreds of dollars!! I am a client for life!

My first visit with AutoNation was great!!! And Michael was so professional and knowledgable and Courteous!!

I am very satisfied with this dealership, I feel they are and honest and reliable.

Worst dealer I've ever done business with

I have no comments I was there for a recall on my air bag

Thanks to auto nation for good service to my highlander 2019 and my past Camry 2018 and my Corolla 2017.Keep up the good work customer service

My service Advisor way Kevin, He was very professional, corteous., and give me good advice on repair my Camry needed. I definetely racommend Toyota AutoNation.

Jose is excellent at explaining what maintenance the car needs.

They gave me a list of recommended repairs but did not call me to have those repairs authorized. Now, I must call, set another appointment, get a ride for another day. My car was there yesterday, I would have had the repairs done. Not good.

I recently had my car at AutoNation Toyota Las Vegas to get repaired from a car accident where someone backed into me and not only dented in my back bumper, but crushed everything underneath it, and the bumper was even hanging off of the side. I have had the utmost respect from the staff at AutoNation Toyota. The gentleman that was helping me would call me every other day with an update on my car for me, and even had my car ready for me several days before it was supposed to be. The car looked perfect, like brand new again! You would never even know that I was hit by someone. It also runs perfectly! Thank you AutoNation Toyota for an easy and wonderful experience!!

My service advisor Tim Phyllis is the best. He keeps me up to date on everything my car should have done. Autonation Toyota is always clean and the people you encounter are always courteous. For a dealer, their prices for service are really resonable too. Highly recommend.

I have had three Toyota’s serviced there and the service is superb. My service advisor has been Tim Phillis for years.

My service advisor Mark is the best, most courteous, and dependable guy around. Been with him many years.

Fast and efficient service. Everyone was very friendly and the facility was clean and socially distanced.

Ken, servive manager at Autonation toyota, worst at his best, don?t recommend to anybody

The employees are friendly and accommodating. They got great customer service,

As always, Tim Phyllis provides superb service and personable attention to me as a customer each time I take our two Highlanders in for service.

AHMAD, my salesperson is the BEST part of my experience with this car purchase. Financing JASON, sucks!!!

EVERYONE IS VERY FRIENDLY AND HELPFUL. ESPECIALLY KEVIN GRADY . HE EXPLAINED EVERYTHING AND GAVE ME PRICING AND TIME IT WOULD TAKE TO SERVICE MY CAR. WOULD RECOMMEND THIS PLACE TO EVERYONE.

High pressure sales and coercion. Salespersons not very knowledgeable.

Wonderful experience there. Straightforward and quick!

I was very satisfied with the service especially Kevin Grady, Service Manager. Very professional and knowledgeable. Please keep up the excellent job

Super smooth transaction. Rances was friendly and helpful. love my Trailhawk!

David is literally the guy!! I go to him every time I need to come in. He will tell you everything you need to know, he's on top of everything! I truly trust him!

Love the car. Lots of reading for electronics though

Good services good dealer! And good facility ice and net

Ivan did his usual great job. I had to go back the day after the service was completed due to one of the jobs not completed correctly. We did get it done correctly.

Always a very good experience at the service department. They are very thorough and take care of anything required.

fast friendly, could find the noise source but everything else is working good as new

I just wanted to share a positive experience with My service writer @ Auto Nation on west Sahara ave in Las Vegas NV. I have been a customer of David?s since 2017, David Schuerman new exactly who I was even with a mask on due to Covid 19 lol! He greeted me with ?Rob it?s been awhile how are you, hope you and your family are well?? We shared small talk and I proceeded to explain I am still waiting to be called back to work due to the Covid shut down here in Las Vegas. Long story short, when my truck was completed I had a surprise @ check out...David Schuerman applied a coupon to my service bill!! He?s awesome, it?s not the money it was that he listened and ?cared? ....it?s the small things that make people smile even wearing a mask. Hope David Schuerman is my service writer @ Auto Nation Toyota for a long time. I always remember the little great things people do for me, and one day when I see a bit of normality in my life I?ll be sure to remember David. Fantastic job David!!

They did a thorough check for any break problems because me and my wife needed to travel back to California. I was pleased with the service they provided.

Fast service, very friendly and waiting room clean.

Good folks to deal with. Always do what they say they are going to do. Reliable.

Joey made everything easy! He did a price match and lower down my service cost. Overall, a satisfied customer here!

I took my Corolla in for routine maintenance over the weekend and I cannot say enough good things about this dealership! I purchased my car last year from these guys and every time I go back for service the staff never cease to amaze. They are ALWAYS so polite, friendly, and extra helpful. 10/10.

I think more attention regarding social distancing needs to be addressed.

Dropped my car on Saturday for oil change...they never call me to go pick it up on Saturday. Sunday and Monday were closed. I had to call on Tuesday cuz they never call me or anything

Our service adviser, Michael Bigness is the best. He is courteous, polite, knowledgeable, always smiling? He is 10 plus?

Really bad customer service! Long waiting time (up to 3.5 hours waiting for oil change) with appointment! Manager not helpful at all.

FAST AND EFFICIENT SERVICE. CLEAN AND COMFORTABLE FACILITIES.

Excellent customer service. My service assistant was Roy T. He took care of everything in a prompt manner. He made certain that the vehicle was returned to me with repairs done, was left in a clean condition and that i had a clear understanding of future service recommendations.

The car maintenace department has an excellent customer service. Their service crews were polite and courteous . I love dealing with these kind of people.

Personnel are all awesome They help us right away Especially service department give accurate info Thank you

Michael Bigness is always professional and courteous. I never feel like I'm being taken advantage of when my vehicle is being serviced.

I always get the best service from Ivan Mandapat. He is truly a very pleasant person.

Always polite salespeople.

My service writer Jonathan Lobos and the machanic's at AutoNation Toyota did a fantastic job! I'm very happy and satisfied...

My advisor Eric M. was very friendly and made sure to update me throughout the day. Definitely would come back to this dealership (:

Best dealer interaction I’ve had in a very long time.

You guys are always pleasant. Nice facility.

The dealership is great, never a disappointment, each staff member I have dealt with since car was purchased there are second to none.

Great Service from the service center. Ivan really took care of my needs when I pin pointed them on my Rav4. If you need someone to take care of service for your car you ask for him but any of the service representative are great.

Great customer service. I was helped by David. Great employee

My service rep Joey Martinez was professional and courteous. Most importantly HONEST

😡😤😡😤😡😤😡😤 I was trying to make an appointment with AutoNation Toyota Las Vegas on 08/12/2020 at 8:30 AM for a routine maintenance. I used to go online to make an appointment and found it helpful when the website showed an estimate of the cost. Since they removed that feature, I've been calling for a quote instead. Not knowing what my car needed, I asked the representative to tell me based on my history. She became agitated with her tone and said that I would need an oil change and the rest would be based on what the technician would recommend. Doubtful, I responded with "I'm pretty sure I've gotten quotes from you guys before" and that was when she started to incessantly yell at me and placed me on hold. I've never felt so belittled and helpless before. Looking back, I don't even remember what she said; I just recall the yelling. I asked her why she was being so rude and she denied her attitude. I'm not sure what I did to merit that kind of service but I hope that no one goes through that again. She was downright RUDE. I ended up hanging up because I felt like she placed me hold to get rid of me.

The buying process was very efficient. During the pandemic the dealership has taken appropriate measures to protect the employees and customers. Tanner, the sales representative was very knowledgeable about all of the technology options included with the 4Runner and was willing to help explain and answer my questions.

Brought in my 2010 Prius on 8/10 as it would not start. Battery change was needed, no issue. Went to pick it up and there was grease stains on the drivers door, camel color fabric. Asked valet for manager or service advisor and of course there is no one available. He then told me to go to Autozone and buy some fabric cleaner and clean it myself. Not Great Customer Service, now Im off to pay for a detail.

Been a loyal customer for years no more took 6 hrs and was chased 144 dollars for domestic on my carola and wasn't told that was what Coast would be heck no free car wash water in window washer not filled so no I want be back

I love working with Roy T. — he’s super, very knowledgeable & helpful. I, however, am not happy with the process used to pick up my car once service is completed. I emailed Roy to let him know how disjointed that process is — reminded me of the Keystone Cops.

I’ve dealt with Ivan for the last 4 years with 3 different vehicles. He’s always been above and beyond positive to work with and fair. Always gets me in for service and usually the same day I have my Sequoia back. Thank you all that make this happen! GT

GREAT AS USUSAL..Mike Bigness (service writer) ALWAYS understands my needs.

Great service Michael B was very polite and friendly I would definitely recommend this place for service on you Toyota Thank You

Not cheap but good automotive service and excellent customer service.

Marc the service rep did his job appropriately and friendly. Good job!

Ivan Mandapat, the service advisor was very polite courteous and helpful and thoroughly knows his work.

I have had consistently great service from Service Advisor Tim Phillis for years. I've had a Prius, Camry, and now a Highlander. He has always made my experience efficient and effective.

DO NOT GET YOUR CAR SERVICE HERE AFTER THE COMPLIMENTARY 2 YEAR SERVICE HAS BEEN EXPIRED. I CALLED THIS MORNING TO GET A PRICE QUOTE FOR A FULL SYNTHETIC OIL CHANGE AND I WAS TOLD IT WAS $70 AND SOME CHANGE. SO I TOLD THE SERVICE ADVISOR THAT I WILL CALL BACK TO SET UP THE APPOINTMENT BECAUSE I REALIZED I HAVE AN EXTENDED 3 FREE OIL CHANGE “RECEIPT” UNTIL 2023 THAT WAS GIVEN TO ME AS A PEACE OFFERING FROM THE RUDEST PERSON IN FINANCE DEPARTMENT, JOHNNY, WHO TRICKED ME WITH THE CONTRACT WHEN I PURCHASED MY CAR BACK IN 2018. I JUST NEEDED TO MAKE SURE I CAN FIND IT. I CALLED BACK AND SPOKE TO THE SAME SERVICE ADVISOR TO SET UP THE APPOINTMENT AND I MENTIONED TO HIM ABOUT THE “RECEIPT” FOR THE FREE OIL CHANGE. I ASKED HIM DO I NEED TO BRING IT WITH ME AS A PROOF WHEN I COME IN FOR MY APPOINTMENT, THEN HE TOLD ME, “NO YOU DON’T HAVE TO. I CAN PULL THAT ONE UP ON MY COMPUTER. WHATEVER YOU HAVE, WE SHOULD HAVE A COPY SAVED.” HE NEVER TOLD ME ANYTHING ABOUT IT WHEN I CALLED THE FIRST TIME. SOME OF THESE PEOPLE FROM THIS COMPANY ARE LIARS. I HOPE KARMA GETS THEM.

The quality of the service, the honesty of the staff and the professionalism provided to all customers! I truly appreciated everyone wearing mask and the attempt to keep us safe!

This is the best Dealership/Service I have had in ages. My appointment was early and soon so my recall work could get done. One part was not in so I will return, but am confident that Teddy will get me in ASAP and do a great job. Even the car wash was great! Thank you Toyota (AutoNation).

Went to buy my new car last week, I would say they provided me a super 5 star customer service, professional, friendly and passionate. It took us about 5 hours total to get it all done, and their sales person Mr.Katsuya Kanezaki ( he goes by KK), was so patient and he went through every detail with us. Cant appreciate more. Thank you KK! Btw, the car I bought was a used car, and the price was the best!

Highly recommended! We enjoyed the entire car buying experience. They didn't low-ball our 104k mile trade-in like other dealers did. Price for the new car was reasonable, they even showed us the invoice pricing. Many other dealers hide that, as if some sort of trade secret. Will definitely return when it's time to trade the wife's car in.

I had a great experience and out standing service very pleased with service advisor Teddy Margoosian

My husband and I started going here because we assumed a Toyota dealership would give us the best service for our Toyotas. Each time we've gone, the aggressive sales-pitch mannerisms of their technicians has escalated. The straw that broke the camels back was when we took my husbands car in last weekend. He received a text message (on his personal cell phone) from someone (a human, not a bot) at the dealership asking if he'd be interested in trading in his car for an upgrade, completely unsolicited. When we took my car in the following weekend, I hadn't even made it off of the lot after dropping my car off before receiving both an email and a phone call from another human at the dealership asking me if I'd like to trade in my car for an upgrade. Neither of us consented to being solicited to like this. The entire experience felt like a high pressure sales situation and frankly, why car dealerships get such a bad reputation. We will not be bringing our cars back here and we discourage anyone we can from it.

Their service is great, especially dealing with Mr. Mark Guifoille - he is an excellent service advisor ! I always come to him for my service needs and he has always taken care of me and my family. I cannot Thanks You enough for his dedication and service commitment.

Excellent Service. Tim Phillis was an exceptional Service Manager.

Tim Phillis, the representative for Autonation Toyota on Sahara and Steve Regazio, has always given us great customer service. He always looks out for our needs. We love his honesty!

They went back on the written deal made. Other Toyota dealerships in the area said they would and they did. Do not do business with this dealership.

I took in my car fro a recall and then decided last moniute to get my 10,000 mile service while there. Michael Bigness took care of it all...and I always look forward to my free carwash. Great service!

Took multiple trips to isolate a problem the lead mechanic, once consulted, was able to identify quickly. Surprised my wife was allowed to drive off the first time based on the screeching noise I heard.

Service is great. In and out and on your way with your day. 🤙🏾

Service dept was absolutely honest. I asked them if my belt and pulleys had an issue because my last belt failed so quickly. They quoted me to check it out. Couple of hours later they call me and said previous owner put the belt on wrong and yours is good. Went to pick up the tab and they waived everything for me. This dealership makes other places a stealership.

Ivan was helpful with my car service!

Great Service, my Service Writer was Eric Morrison. He was very knowledgeable, answered all my questions and explained things I didn?t understand. Eric was professional and courteous. My car was repaired in a timely manner and I am very pleased.

I am always impressed with the customer service I receive. Jonathan does a great job in the service department. I purchased a rav4 recently and John Becker and Kenny in finance were outstanding. They were very accommodating and explained the procedures in purchasing a vehicle that made me very comfortable. Giver them 5 stars.

Very Professional atmosphere, I was about number 15 in line when doors were opened at 7:00am and vehicles were pulled right into the Breeze way. I waited in line for about 5 min. to see my agent Kevin and as always he had me processed and out of there in another 5 min. I might of been there a total of 15 min. tops. In my business I don't have a lot of time to waste, service at this facility has always been Top Shelf. Big reason why I will continue to do service and refer here.