Great Customer Service and communication is awesome.

I had a great experience at Las Vegas AutoNation. Sales personnel was knowledgeable and very helpful. I'm Extremely happy with my vehicle purchas from AutoNation. 👍👍

Easy and fast management.

Excellent job, it was quick service advisor as on top of it

I brought my Avalon in for 10,000 mile service. My service agent was Kevin, he was very helpful and I was in and out in two hours and was completely satisfied with the way in which I was handled.

Gustavo was great. Best experience ever at a dealership

When I come I get the friendly welcome from the service helper she always happy but I tell u if u ever come see Michael bigness such a gentleman every thing I had concerns about he took his time and answer them all. This guy Rocks🥰

prompt service even though I got in the service department without an appointment. Mark G. is very friendly and courteous. I only go to him for service.

appointment scheduled worked fine, it used to wash car after services now no longer provided.

LYING AND CHEATING!!!! Service mechanic cross threaded my oil drain plug and then they tried to turn around and tell me that’s gonna cost me $800 for a new oil pan and cannot Admit that they messed up my car that’s what kind of service is going on today getting to a point where you can’t trust anybody I’m very bummed out about it I’ve been going there for almost 10 years and now I can’t go back. I have over 35 years as an elevator mechanic I know there’s only a few ways that you can mess up threats and is to cross thread are over stress them by tightening too much. threads do not wear out on their own they should last forever. And for the animated response from the general manager I did try calling him three times and emailed him three times and no response so don’t think for a minute that they do care. And there is a much cheaper way to fix your oil pan. Do not pay big money research first….

Efficient, trustworthy and on time. Have worked with same appt. rep for years and he is great. Mark G.

Purchasing a vehicle in a time like this is suppose to be high mark up with the supply shortage, but that's not the case with AutoNation Toyota Las Vegas. I was able to get an allocation for a 2022 Tundra the same day I called in. Joe V was very quick and responsive with week to week updates on the trucks status. Joe was a wonderful sales man, he knew what I wanted and he delivered. To anyone looking to purchase from this dealership I would 100% recommend.

Had my Highlander serviced here twice since moving to LV. Everyone is always very helpful and friendly

My advisor was friendly and extremely knowledgeable. He helped get me back on the road and feeling safe and confident in my vehicle once again!

Great experience!!! Easy and fast! Thank you!

Only problem was the wait time. It took three and one half hours to get 2 tires put on my car. Otherwise it was great.

Service was good, facility was clean.

I had a lot of work done to my Prius here recently. David helped me out! My car is running amazing now! Super professional Toyota experience ! This is the spot! ! Thank You:)

The salesman they don't get commission so they are not aggressive but the close the deal

It was easy to set up a quick appointment for an oil change. The facility is cleaning and the staff is friendly. My service guy, Joey Martinez, kept me posted while I waited.

coordination with customer is poor, and they have to mis manage a key, i have to wait for half an hour just to get my far how can you make a mistake with the key, in fact the number from the big label was strip off in same number label and was put in the ley label!!!????

Nothing was explained. On check out no friendly faces, no one greeted me or offered to show me where to go. Check out was just put your credit card in and take this paper to valet. Valet girl with glasses was very upset with her job and walked as slow as possible to bring me my car. I said have a great day, her reply was 'yeah". $700 and car was not washed and the smell of gasoline was so strong I had to stop and open windows. Very disappointed. At least in Reno at Dolan Toyota everyone is always friendly and gets you with a smile. Still don't understand what was wrong with my car.

Unfortunately my 2021 manual corolla hatchback had a broken synco at 35000 miles which is weird being the most reliable car but toyota took care of me and installed a new transmission and rental car for the week. Shout out to Tim he was very helpful.

2 stars for good price on the vehicle and dealing with them before the sale was great. Then I noticed a mistake. I bought from Utah and I told them to factor 6.75% sales tax. They said ok, but put 5% in the paperwork. My bad for not pulling out a calculator maybe, but even so they will not answer their phone, return my many voicemails, or emails and I’m stuck with $1,000 Bill to register my vehicle because they didn’t cover the amount of sales tax we agreed upon. They were so good getting back to me before, and now crickets. It’s apparent they don’t care to get in touch with me to resolve the error. I also overpayed for the warranty! When these guys sell you something, double check your paperwork or it’ll cost you.

I am seriously impressed with this place. I called every Toyota dealer in the valley and told them what I wanted. Finlay sort of gave me some blunt information and did a premature hang up. Centennial didn't really care about what I wantes since the car I wanted was basically flying off the lot. BUT autonation treated me with respect and although their inventory was low they gave me options and took my name down. Ms. Zulma (who is an absolute gem) called me back and told me they had what I wanted. When I walked in the staff seemed energetic and happu, and the customers seemed satisfied. Zulma and David were so nice and patient and made sure I was taken care of. What is also important is that they are still following up with me even after my purchase, which is saying a lot. They didn't overcharge me with extra hidden fees and costs like Centennial AND they gave me all of the upgrades and features I wanted and didn't recommend anything less than what I was asking for. The atmosphere is great and I am extremely satisfied. The wait for the finace staff was a bit long but they made sure I was taken care of. They even had fresh fruit and bevarges for sale while I waited. Overall, an excellent experience.

Excellent experience with this dealership unlike others. Ahmad helped me throughout the purchase process professionally. He is attentive and knowledgeable. Fiance Manager Johnny is exceptional also, he is helpful and knowledgeable!

I looked on Toyota.com for a specific interior and exterior color I wanted. Noticed AutoNation Toyota Las Vegas had the exact SUV I was looking for being shipped to them. I was put in contact with Sales associate Christian C. who helped me and explained the entire process. The new vehicles sell before they even get to the dealership, so there's no test driving them. I knew what I wanted and put down a deposit to hold the SUV for me. A month later it arrived at the dealership and I went down, filled out the paperwork on a tablet, received my copies, picked the best payment plan for me, traded in my vehicle and drove off the lot with a 2022 Blue print Highlander XLE. Christian C. is amazing if you're in need of a vehicle, he will definitely help you out! The staff are very friendly and knowledgeable, go check them out!

Came in today for service on my 2021 Corolla Hybrid. Had a very negative experience with Teddy M., who is a service advisor. Needs to.be re trained on how to treat a customer. His passive aggressive style does not work and is not the Toyota Way!

My service advisor, David S., is my go-to-guy for any of my vehicle's needs. He answers all my questions and returns all my calls. I recently had a windshield replacement done on my T4R. It was ready same day. When it comes to auto glass; I would never go anywhere else but an authorized Toyota dealer. Keep up the great work AutoNation Toyota & David!

Ivan Mandapat was waiting for us for our 7am. appointment. He was very polite, kind and knowledgeable. With all the updates for our RAV4. He said it would take about 3 hours for the repair. It was really very satisfying when he called my name for it only took only 2 hrs than 3 hrs. Since, we purchase our RAV4 we always had to bring it for service to Toyota dealership. It was always Ivan who has assisted us in whatever need we have. Thank you Ivan for your helping us for years. Thank you Toyota for hiring a wonderful employee like ivan Mandapat.

Effran was the best!!! He walked me through all the cars and spoke about the features. We test drove the cars and he helped me weigh my options. Not a single dollar in hidden fees or nonsense about inflation just pure genuine care. Effran went the extra mile and got me brand new weather all mats and stayed with me through the whole process. I walked away with an amazing Toyota and warranty to back it up from Scott. 10 out of 10 recommend AUTONATION I will be returning for another purchase for my son as well.

There is always some issue with service here. Just had my oil changed under warranty and they left the seat and floor protector in, put 1000 miles less than im currently at for my next oil change on my window sticker. Left greasy hand prints around my hood. I really wish there were another place to get warranty work done.

Fantastic service always and took my vehicle even when it was late and they were closing how many companies do that

Friendly & knowledgeable staff. Every time I have taken my car in for its maintenance service, everyone was very helpful & my car was ready when promised.

Every time I come here I have a fantastic experience with these people they get my car taken care of and the customer service is spot on baby when taking my vehicle while it was late and they were about to close

Very nice people. I got the best price for my RAV4 here. Everyone else in town added a premium onto the price over the MSRP, but AutoNation doesn’t. Saved me money and treated me great, what more can you ask for. Only downside was having to wait for the car to come in, but that is reality at any dealership right now. They are awesome!

Service was fast and friendly, nice size waiting room

They will lie to get their sales. No integrity, I regret purchasing my vehicle. My complimentary oil changes aren’t even valid because they have no location in the state I live, they lied about the registration and they made me wait 2 weeks to get the vehicle because of poor communication. Stay away.

I am very happy with their fast service, highly recommend this place.

They guys there took care of me and my car. They didn’t try to push extra care only what my car REALLY needed. Awesome team.

I love the customer service and attention given by autonation buying and service a car is very easy no problem! Highly recommend it!!!!! I love this place ! Always happy to go back and get excellent service

I had to leave my truck in vegas because I broke a wheel bearing and had to return to Washington for work. The staff was amazing at communicating and what was wrong, how much everything would cost, and when it would be finished for pick up. Thank you!!

Very friendly, knowledgeable service advisor, explains well.

Toyota W Sahara Las Vegas Very disappointed the way they change price and fees at the time of signing, they manipulate the numbers and the duration of the loan to pretend that you are getting a good deal . of course when you try to reach the sales man to ask him questions (after the purchase) he no longer will get back to you, I would recommend TRANSPARENCY in your workplace I WAS very happy to be a loyal client of Toyota for many years, unfortunately after this event ill have to find a different company to find my next car.

Today I bought a 2022 Toyota Tacoma TRD 4x4 fully loaded from Auto Nation Toyota in Las Vegas from Jonathan Guillory he’s the man. I bought a 2022 Highlander from him a couple months ago. Was so happy I returned for this truck. He makes the process smooth and painless. Not only that no haggling he’s upfront and gives the best deal ever. Highly recommend him. Tell him Keith sent you in. He will take care of you. Thanks Jonathan.

Quick to get in. Wait time so-so depending on service done on your vehicle. But they got coffee and donuts in the waiting area. Fast to leave after your vehicle has been seviced.... 5/26/2020 Same as the above post with the exception of the donuts and coffee. I mean we can’t with the epidemic still around. But they have taken the proper measures and is following guidelines to ensure everyone safety. 08/19/2020 Great Service from the service center. Ivan really took care of my needs when I pin pointed them on my Rav4. If you need someone to take care of service for your car you ask for him but any of the service representative are great. 11/13/2020 Great service as usual from Autonation drove in talked to my rep Ivan after an hour drove out. 4/14/2021 Great service as usual from the service department. Ivan really took care of my needs and noted the next service to be done on my vehicle. 08/11/2021 Almost 3 years now going to the service department. Having Ivan handle my services for my car and it's always great. This time though they had a new system with a ipad you would think everything is done on the iPad. But no Ivan had to go out input all the information on the iPad and then transfer it all over to the computer inside. That's more work for him... And it held up the line and Ivan has a line a long line because he is great. I'm still giving 5 stars but dam you guys on top need to figure out to stream line with this new system. 04/26/2022 When in for service as usual and it always the best. Ivan really knows how to space out services so not too much in one day.That way I can get in and out quickly as possible. 5 stars!!!

Very nice and easy experience going to AutoNation Toyota, Everybody is very friendly, guided me as I pulled into the service drive, Mark was great he got my maintenance up to date with no problems. I will definitely be returning.

I have a 2016 RAV4 and I just wanted an oil change. I came into the dealership with my headlights working and when they brought me my car, the left headlight was inoperable. I asked the lady that brought me the car, what happened to my headlight, I know it was working when I brought it in. She did not know, she told me that she was going to get the service advisor, Kevin Grady, but he never came outside. The lady told me to go back inside and talk to him. I thought I was the customer, not him. I went ahead and opened my hood to see what the mechanic did with my headlight. Mind you, my headlight was working perfectly before I dropped it off. I start to see what the problem was by wiggling the connection and the headlight started to work again. I really thought the mechanic broke my headlight but didn’t. My question is, if I only came in for an oil change, then why was my headlight inoperable? I don’t know what kind of untrained mechanics are working at the dealership, but this is unacceptable. Customers are supposed to feel valued, and not scared that something happened to their vehicle. This should have never happened and I am reconsidering ever to take my car to the dealership for an oil change.

Helped a lot

It took over 5 Hours to replace my brakes and an oil change. Way too long.

Excellent service from Tim Phillis and team!

Bought my car from this location and have been taking it here to get serviced since then. I’ve always had a great experience with everyone at Autonation Toyota Sahara, and I’ll keep coming back! Shoutout to Teddy!

Our relationship with AutoNation has always been excellent, Mark G. is our contact person at the dealership. Mark, always goes above and beyond to make sure we are well taken care of each and every time we come in. We are 100% pleased with the service we receive at AutoNation.

Had an appointment last thursday (04-19-2022) for my car maintenance as usual all staff are nice. After waiting for 2 hours my car is good to go. Came home and looking for my Ipad Air and i remembered the last time i used it was in Autonation. I hopped into my car and drove back hoping that i could find it. Bingo! got it! Kudos to the staff for honesty.

knowledgeable service staff Michael and Roy and parts dept. too.

Even though I had missed my appointment (it has been the day before, I'd put it in my calendar wrong), they took my car right away. Explained things so I knew what was going on, without being condescending. They figured out how do the maximum work for the already reasonable price. Friendly and thorough, and accommodating when they had every right not to. Highly recommend.

Had to return to service my 4Runner at AutoNation Toyota. Others removed and did not replace parts properly. I bought my 1994 4Runner New in 1994 for our 25th Wedding Anniversary. Sentimental value! Kevin Grady (Service Advisor) Took care of my needs plus added my military discount. (I am disabled Vietnam Vet) I will return for future service. Had another issue with my Toyota! Jonathon Lobos assisted me, Was an intermittent issue. Took a while to locate, brought out the "old" manuals! Runs great now! Thanks to all!

Bought my Toyota Camry 2021 last summer salesperson John( Pete) was beyond wonderful as well as the rest of the finance team. However the parts and service department have been awful, a week after I got the car there was a squeaking noise coming from front side whenever I’d break. I let dealer know right away brought it back they check it went away however a few days later noise came back I have taken the car in for multiple services as I do use the car for work and have put quite a bit of miles last 3 services I ask to get the noise check and one I was given an attitude from Eric, then was told they couldn’t check the car as I needed to bring it in earlier since the master mechanic wasn’t there ( even thought when I booked my appointment I specifically said check vehicle for noise) at 2/3 service brake shims were replace. Next time same thing vehicle didn’t get check this past week when I took the car with Teddy was told that there was a big gap from when it got check for noise and that due to how many miles it has because I drive it for work I would have to have rear rotors resurfaced and breaks change mind you my car has 42k mile I do realize car has been used a bit more that a normal person would use but I do take care of my car and have make sure it gets the needed services I do know I’m been treated with disrespect and get the run around for been a woman and maybe even racially. I absolutely do not recommend using there part and service department

I bought the parts, drive axle, paid over $1300.00 in cash plus the core charge $80.00 . I took the parts and returned the cores at the same time BUT it won’t give me the refund of the in cash; and said will issue a check instead. I waited one week (5 business days) the “refund check” NOT ready. I asked when it would be ready and WHY makes it so complicated. The Service Manager will NOT promise when the “Refund Check” but should be within a week. I told him IF I don’t get the “Refund Check” in another week ONLY I can do is taking the matter to the Court.

I only go to AutoNation Toyota for my scheduled maintenance I trust them Mark G, my service rep is outstanding

Bad service !!! When I speak with the service on the phone they say they will give me a rental car until they will fix my car for recall, I drive 1 hour to get there the manager of the service tell me it doesn't matter what they say on the phone it's different department and they cannot give me a rental car. Even after I explained to him about my situation with two kids and work this is why I make sure before I came that they can rent for me a car, But he did not care at all and behaved disparagingly without paying any attention to details. Simply carelessness and insensitivity to the situation. I do not know how such a person runs a service department when he does not know how to give service at all. !!!

Very professional guys. Always doing a good job every time I go in for a sevice.

had a great experience. made an appt for the next day. i showed up and was promptly taken care of with no issues. Great Service!

Profesional and dedicated

Absolutely the very best car buying experience I have ever had!! I was so fortunate that they had the exact car I was looking for and the price was $6000 less than other dealers. Thank you Michael Reyna for your kindness, courtesy, and professionalism throughout the whole process.

Overall great experience

Very nice, clean and spacious facility. A very customer friendly atmosphere and great advisors

Easy and fast, perfect.

Clean, spacious and well run business. We brought our car in for a 60,000 mile service and smog check. Very pleased with Autonation....

A Special Thanks to the Service Department Team Members that are caring for my vehicle. You all are providing a great help to me as well as my family with your expertise in Toyota repair. You are truly appreciated!

The pricing of my repairs and the workmanship.

Always accommodating and courteous. I always feel well taken care of for my maintenance on my car.

The experience was great. we found what we were looking for and the sale went as smoothly as possible.

Buying experience was easy and no pressure. Christian was great to work with, gave us time to make our decision, and answered all our questions

Ivan handled all of the specifics and helped me through the process. Phenomenal customer service. If you need routine maintenance done, Ivan will help you out.

The service was great and in a timely matter. My service technician was professional and knowledgeable. The department was cleaned and everyone was very helpful. I highly recommend AutoNation. Thanks

This dealership is doing a good job for serving the vehicle, that is if and only you are in person, but on the phone response is and was terrible, they will not return phone call if you leave any messages, may be need to upgrade or pay more to a better equipment, Also that are maximizing their profit and using every each way to make money, since every company are for profit company I can understand, but next time I may drive a bit further to another dealership to try for different experience.

I went to ask for information to buy a vehicle for my wife, the salesman who attended me did not pay attention to me, they only told me that they did not have new vehicles and that they took time to arrive, I asked him if he had used rav4 the only thing he did was point to the cars with the finger and say there, without courtesy, without kindness, I don't know if it was because I arrived in an old car and I was wearing work clothes, I found a rav4 in Mazda CardinaleWay, they gave me very good attention, they showed me the rav4 and the process only took less than an hour for me to purchase the vehicle

My service writer is out standing. My truck was serviced in a timely manner and the service technicians are very good.

service department, appointment setting, service manager, total time needed

I highly recommend Auto Nation. My service advisor Teddy was very professional and kept me updated about my car. They had to order a part and they gave me a free loaner car. Thanks Auto Nation!

Just a quick comment, this Toyota dealership is the best dealership I've ever dealt with in my 25 years living in Vegas. Tim is a great guy and I trust these guys. I highly recommend.

The limited service performed on my truck was fine. Since then I am getting pummeled with notices that my warranty has expired (on a 2011 vehicle) and/or to add another extended warranty. Money grab, which is standard for Las Vegas businesses in general. I'll likely go back since my attempts to unsubscribe are unheeded, so what's the difference. Add all Toyota comms to spam and move on....Should there be a recall it comes in the mail or talk to NHTSA anyhow.

Absolutely terrible experience… Would not recommend anyone to even walk onto this dealership. Flew out Saturday to test drive the car, told the salesman I would be in contact Monday to buy it. RAN MY CREDIT REPORT, got approved, next day sent all my payment information and everything else. They said I’m good to go and can pick up the car within the next few days… Signed the credit card authorization form… THEN BOOM they sold it to someone else who just walked in after I gave them my payment information. Such a joke and a waste of a credit report pull.

Took my car in to get a oil change, but I got a lot more than that. My car was returned to my scratched up. I guess they figured they’ll wash my car and I wouldn’t find out about my new found friends “ the scratches”

The service team at Autonation Toyota was excellent. I’ve been taking my car there for 3 years and the team is first rate. Tim my service advisor is top notch. He’s personable and always provides the right recommendations. We decided to pitches the 5 service plan for $279 instead of doing the ala carte service. It is a way better deal. I recommend anyone with a Toyota to go see Tim at Autonation Toyota for service. I would buy my next car there if they had any inventory. The global chip shortage should ease by the end of the year.

My wait time was less then an hour. It was easy to schedule an appointment online which I liked! This was my first visit since purchasing a new vehicle.

Great experience as always. Always making me feel welcome, so friendly and funny.

03.18.22 - First time at this service location and I would have given it a five star but it was weird that I had to wait for the advisor automatically assigned to me when I made an appointment when there were 10 others who were just looking at their computers and talking. As you enter the place, there was nobody there to direct you as to where you should go. After about an hour and a half, my service was completed. 03.30.22 - Downgrading from 4 to 1 star. I just finished towing my car to AAA service center after waiting 2 hours in the heat for the tow truck to come. I was driving home when I thought I had flat tire. I tried to stop by my brakes were so low, I couldn't stop. I tried to pump the brakes but it didn't help; ended up using the hand brake to stop. Got a call from AAA and I was told that the lug nuts from my truck came loose. AutoNation rotated my tires as part of the service. I trusted them with my life that they would have done a thorough job servicing my car. I thank God that my tire didn't come off and brakes failed when I was on 215. 04.06.22 - I called the Service Manager, left a voicemail and no one bothered to call me back. 04.09.22 - I went to Auto Nation to talk to the manager and they did apologize for the issue and asked if there's anything else I need. Really?????? I told them to look for any damage since AAA mentioned it and I was told that there was no damage. Do I trust them? Hell no!! Let this be a warning if you want to live!!!

Very helpful especially my representative (Tim) he seemed genuinely concerned with the care of me and my vehicle

The service was good, but the prices are a bit overblown. I payed $40 for a small plastic radiator cap. Additionally, I would appreciate it if the reasons for repair were explained to me in greater detail, and what other services I could receive while the repair was being done so I wouldnt have to bring the vehicle back multiple times. This is in part my fault, as I should have requested this information. However, I think this should be done by the mechanics and service coordinators themselves.

The service of my vehicle was extremely fast, everyone was knowledgeable and courteous. I dropped my vehicle off to be serviced and called my daughter to pick me up. When she arrived and as I was getting in her car the service dept. called me to tell me my car was ready. Really fast service.

The dealership clean and comfortable but 2 hr wait for a scheduled oil change is a long wait.

This has been the most exquisite experience from when I first bought my car. They had my car washed and brand new. The salesmen knew everything about the car and what I was looking for. The people are so friendly and helpful as well! This was the best experience i’ve ever had and I definitely would purchase another car at this location!

I went to Autonation for a tire rotation and due to a recall issue. I had a pleasant experience with the attendant, M. Bigness. He explained what would be done, answered questions, explained costs and shared how long the service would take. The area was clean and well-lit. I once again visited the facility for a tire rotation and oil change. Most COVID related precautions have been lowered, and it feels safe. The service was completed in a timely manner, and M. Bigness was once again pleasant and professional, and offered deals that were available. My only concern is that they offer bottled water which means a lot of unnecessary plastic waste is being put into the trash as there are no recycling bins visible. A reasonable switch would be a filtered water machine and paper cups and the encouragement of using reusable bottles.

Mark Guilfoile as usual was his awesome self. Always greets me by name and keeps me updated on my vehicle status when needed.

We purchased our RAV4 from here a couple years ago. We have been going in ever since for a routine maintenance appointments. Our advisor Ivan is the best! Always full of information and helpful in every question we have for him. He slways has the right answer. Thank you Ivan & AutoNation! Do you need your car taken care of? This is the place to go! you will not be disappointed!

The dealership store is cleaned and organized. The staff are pleasant and friendly. I would like to commend Ivanchris for helping us above and beyond. He’s very skilled and knowledgeable. Keep up the good work Ivan.

Am still having my car and will buy my wife her SUV from the same place.best service for maintenance.like working with Steve and Paulo who really listen to my needs and walk me every step that is required and best option.

First contact with Dealership was through internet chat on website. Nicole V was most professional and very helpful.

El servicio al cliente en el area de servicio y mantenimiento es detestable se creen los dueños de la compañía y discriminan a los que hablamos español a pesar de ser descendientes de familias de habla hispana. Cuando cometen un error de servicio te pelotean entre todos como una gran mafia de personas que se creen superior a toda la raza humana!!! Fatal!!!! Por teléfono no intenten tener ayuda es imposible!!!

We were able to buy a vehicle from AutoNation’s inbound list with NO issues! They were extremely professional and knowledgeable about the entire Toyota product line. That really helped with our decision. Thanks again! ☺

We were able to buy a vehicle from AutoNation’s inbound list with NO issues! They were extremely professional and knowledgeable about the entire Toyota product line. That really helped with our decision. Thanks again! ☺

Very nice service !!

Good customer service. Short wait time for my CHR regular service appointment.

Good service

I usually get very good service when using the service dept at Auto Nation Toyota. The recent service was not as good. Only requested the standard oil change and a light replacement bulb on the drivers side front. The service took almost three (3) hours and i found out later that week that the light was still out. Not sure if the bulb was replaced or not. Attempted to contact my Service rep.but was unable to make contact. Will try again. I’m disappointed Larry

Awesome service! The service personnel went above and beyond with servicing my car. Will definitely come back again in the future!

AutoNation Toyota treated our car as if it was their own. Jose, our service writer, was professional. Andy, our mechanic, was knowledgeable. We were kept informed and are happy with the outcome. We will definitely return!

TO AUTONATION TOYOTA. GREAT VISIT WITH LARRY. (SALES ) STRAIGHT UP TO THE POINT. PROFESSIONAL COURTESY AND DOWN TO EARTH. GAVE ME DIFFERENT OPTIONS GREAT PRICES. HAVE TO PASS FOR NOW. THANKS LARRY. TO MGT. 5 ⭐⭐⭐⭐⭐ VISIT. MY NAME IS MICHAEL J DOODAKIAN AND I APPROVE THIS MESSAGE. ENJOY YOUR APRIL FOOLS WEEKEND. BLESSINGS ALWAYS 🙏

I'm not happy the services I went there yesterday for checking the brake and the alignment but the guy he did the other part and later he come to me and he told me also the breaks need service and I said OK do only the break and the alignment I'm gone do the others next time, but he said he did the others part already I told him okay I will do next time bring me my car and I leave it. the worst service and day ever I paid what more than i expected. the charging for labor a lot I don't recommended any body's Toyota Autnation

Excellent and fast service. Thank you

Eric was great and kept me updated at all times in regards to where my vehicle was at in the process of getting fixed!

Simplistic and upfront approach to sales in today’s auto market made for a great purchasing experience. Not to mention, not charging a market adjustment fee like other dealerships, helped seal the deal.

I received Above and Beyond Customer Service always at this Dealership. Thank You. 👌

Excellent service from drop-off to pick-up for a service appointment. The waiting area is pleasant with the amenities offered. I recommend it for your next service appointment.

I entrust my vehicle and service with Mike my service advisor. He has amazing customer service and takes his time to explain what I need for my vehicle and when I need them done. Always an honest guy! Mahalo Mike! Alohas!

Everyone was so helpful, told them what we were looking for and they found it! For my next vehicle purchase I am definitely stopping by auto nation first! Thank you auto nation team!

We were able to buy a vehicle from AutoNation’s inbound list with NO issues! They were extremely professional and knowledgeable about the entire Toyota product line. That really helped with our decision. Thanks again! ☺

Just poor service on my vehicle. They Mechanic who work on my 4runner. Did not do a very good job on it

The fixed my car super fast for a Saturday..

I returned to this location in particular, to purchase a Venza, because I thought Tanner (former salesman now a sales manager) was going to assist me. This gentlemen is very knowledgeable, responsive, willing to assist, and goes above and beyond. Salesman in the valley can learn a thing or two from this man. Although a different set of salesmen assisted me (Oleg and Jesse), the experience was still good.

Experience was good with all the staff but someone decided to take all the keys off my key ring and not put it back, also destroyed the key ring. Not that big a deal, just annoying.

Service efficient

Shout out to Joseph P., Cesar R. And Manager Delilah. My experience was non stressful and I got more than I expected. There is always so much that goes into making a big purchase such as a car/truck but these folks helped and being new to the state helped me feel comfortable and confident in purchasing with them. 3/28/22 returning to provide further feedback. Since purchasing my truck here I’ve used the service that provides maintenance and have had my truck serviced using their mechanics. Have to say the customer service is sketchy and there is never any feedback regarding the health of the vehicle unless you ask. In my opinion customer loyalty goes a long way and if there isn’t any presentation or follow through to communicating a vehicle’s health without prompting for Information then I may not be buying nor having the truck serviced here. Do better AutoNation Toyota LV.

Got my 2000 Toyota Sienna serviced (oil change and tire rotation); service was good - the time to complete was a little too long. Advisor did a good job explaining what service might be needed in the future for the dogmobile.

Great place to get your car serviced. The folks here work really quick, even when very busy, they were done with my oil change and some check ups very quick.

First time ever writing a review on Yelp and this one is a terrible review.. AutoNation Toyota of Las Vegas is an absolute joke. They ultimately lack any kind of customer service. My husband and I purchased a car in November of 2020, we took ALL we had saved to put down on a car, browsing for cars for months, after owning one car for us two for over a year. The car we purchased was a 2012 Chevy Cruze, all we could afford at the time. We were glad to add on a Toyota Extra Care PLATINUM service warranty with the finance team, they sold us on 3years/36,000 miles (as I'm sure they've sold most people on). Luckily we purchased this warranty, in less than two years of vehicle ownership (normal to and from work driving) this car has seen the inside of a dealerships service bay for MAJOR EXTENSIVE AND LENGTHY repairs almost 10 times. This poor car is currently in need of repairs AGAIN, totaling $2300. When our service advisor reached out to warranty they stated they were "sorry but the warranty claim has reached Their limit of liability, which is the fair market value of the car." LESS THAN TWO YEARS!! And repairs have exceeded $8,700. Now, Toyota Extra Care sent us a nice little warranty booklet with all the fine print and exclusions, 17 days after we purchased and went home with our car. This booklet clearly states this exclusion, however AutoNation Toyota finance team and "General Manager" Cesar Ramos have made It clear to me and my husband they had NO IDEA about this exception. NOT A CLUE! They also did not give us a single piece of paper or document stating this when we left with the car.. Instead of owning up to these mistakes and this lemon of a car they sold us, they have simply offered us to trade in the car, ya know if we have a down payment and depending on credit... WHAT IS THAT?!!? Nobody wants to take fault for their mistakes and right a wrong doing to a paying customer? Cmon. Do better AutoNation.

Awesome experience with the online help. Gave me the time I needed and were very willing to help me through the car buying process.

There is some recall for lights on my car. I called to make an appointment, and they said any time during the next week. I made the appointment for Monday early in the morning. I was told it would take about 2 hours to change the parts on my car. About ten minutes later, I was told they don't even have the parts at the moment and that I would need to come back another time. Why was I even able to make the appointment then? Other than that, everyone was pleasant. Hence, two stars. Update: Came in for a second appointment and the part was still not available. I had made sure with a representative when making the appointment. They told me the part was available. Wasting even more of my time, I drove to the dealership, checked my car in, and only then do they let me know that the part is still not available. Absolutely a horrible experience getting my car serviced here. I recommend you do not waste your time here. There are clearly some issues with employees or the system as a whole.

Best service go with tim he knows

AutoNation Toyota #1 In Las Vegas !!!!

Tim was great! Told me what I needed and gave me a great deal!

The easiest and best car buying experience I've ever had. Especially given the circumstances in the world right now. Connected with Eric G online and covered everything from putting me on a waiting list on the vehicle I wanted, but also all details surrounding my trade in. Once my car was finally in the dealer it was a quick and easy situation with no stress. Would definitely recommend autonation Toyota to anybody.

Don Chiao is a great salesman, and human being. He went out of his way to find us what we wanted at a good price. When a family emergency came up, and we couldn't make the connection between my credit union and care dealer, Don took care of it for us. He even made arrangements for the truck to be delivered. Thanks Don

The service for my Camry is always fast and they’re always extremely friendly and helpful. Never had a bad experience here not once in 2 plus years I’ve been taking my car in for maintenance and possible trade in. They always go the extra mile to do what they can to help. It’s nice that’s there’s still some places with decent customer service. Thanks again all Toyota staff.

Wait time was ridiculous. I was there for almost 6 hours just to sell my car back to Toyota. It took 5 minutes to sign paperwork. Olga was amazing through the process but I can’t imagine the wait time was normal.

I highly recommend AutoNation Toyota Las Vegas Service Department. The Service Advisors are knowledgeable and professional. The quality of the vehicle service is high and has always been done right the first time for me. I have been servicing all of my Toyota vehicles here for years now and have always been satisfied with the service.

Ive circled between two or three different advisors, between being left in the building waiting for a finished vehicle on my last visit for over an hour, to have great service following after. The service I've received is inconsistent. When its good, its great! Thanks Jose, and the guy who did his best to accommodate me after being left waiting for over an hour on a finished car, I hate that I forgot his name but white guy there after 6-7 pm, sincerely. This last visit 5 stars, the one in December 1 star. I guess thats just how it works there. Been going there for 1 year now for my oil changes.

I have never been so frustrating with buying a car. I walked in pay deposit and was told someone will reach out to me within 4 weeks and it's now 6th week. I have been trying to reach basically everyone, the internet sales, the general manager, my sales person to get updates on the status of a Rav4 hybrid with absolutely no UPDATES! Then another sale person reached out to me and said oh you belong to some other sales person and never have anyone spoke to me. I called, emailed, texted with NO UPDATES FOR 7 weeks now. This is by far the worst car buying experience ever.

I bought a used jeep here with a oil change package. I scheduled my service. When I brought it in I was told to go have a seat and they will get it done ASAP. Fast forward an hour later…. I go ask if they know how much longer it will be. I was told you have a non Toyota so it’s minimum 2 hours for non Toyota’s. I was not told this at any point. If I made an appointment I don’t understand why just because my car isn’t a Toyota I would have to wait. It’s just an oil change. I ended up taking my vehicle and leaving.

I was able to make an appointment easily a couple of days after my blower motor started not working. Very happy to be able to get the priblem addressed quickly.

Excellent servuce

I have been taking my car to AutoNation Toyota for years and would not consider taking it anywhere else. I always get professional, dependable service and Jose Jimenez is terrific. He always makes sure I get the service I need for my car and I trust his opinion.🙂

excellent experience and the attention they give you is great

My boyfriend has been taking his car here for service for years and we will never come back after our experience today. Extremely overpriced service - Go elsewhere! We were completely taken advantage of. We had an apt for an oil change and the techs called after 1.5 hours claiming that several other repairs were needed. They specifically told us that the car needed new control arms which would cost $1800 between parts and labor. In total, all of the work they suggested was forecast to cost $2200... a lot of money considering we only budgeted for an oil change. My partner and I are not car people by any means, but we googled control arms and approved the work because we thought it was something that had to be fixed immediately for safety reasons. Fast forward a couple hours later after we mentioned the unexpected repair expenses to a friend, and it turns out that Firestone will replace the control arms for a flat rate of $950! We immediately called Toyota to try to stop the work, but they already completed most of the job. We asked for a price match but the best they would do is discount the control arms by $425, which will still leave us with a final bill of about $1775. And who knows if we even needed the other extra work they recommended?! I spoke with a service manager at length to try reducing the changes, and he actually told me that the only way he was able to give us the $425 discount was by discounting the labor charge which takes money directly from his service technicians. Apparently service techs are now earning all the money from the labor charges they accrue for the company - Are you kidding me? We mistakenly believed that Toyota would treat longtime customers like ourselves fairly and we were very, very, VERY wrong. Save yourself from unnecessary expenses and aggravation by taking your car elsewhere.

JP was amazing. He was honest. Knowledgeable and very committed to do everything to make our buying experience fast and painless. He even had the car filled with a full tank of gas💜💜 Jason in finance also worked hard to get the paperwork done quickly and without any fuss. Overall we walked in at 9am with the wrong car in mind and was having lunch by 12noon with the perfect car for us in the parking lot. Thankyou thank you thank you JP. And I hope you had an amazing Birthday🎂🎈🎊🎉

Service was great. Had a coupon from the dealership and forgot to mention it. Wish they would automatically apply that.

Always great customer service! Got my car fully serviced quickly. Zero complaints every time I come here. Thank you Jonathan!!

Great fast service

Great customer service from the agent to the service!

The service was excellent as usual, my appointment was at 11 and I got out at 2. Kevin was very professional

I bring my 2010 Tundra for routine mx. Oil changes are VERY well priced vs a random stop'n go oil change stores. I tow a travel trailer, and only trust my diff, trans, break service to a dealer mechanic. AutoNation Toyota Las Vegas does honest work and doesn't recommend extraneous services. A+

Big thank you to Paulo . Johnny and Eric . Love my new Sienna ! They are the best ! customer service is definitely Amazing and above and beyond.

My service experience is 5 stars. My service rep David Schuerman is simply the best! Efficient, friendly, and so helpful. I will be bringing my older Highlander in for service also! Thank you David.

the service was great and timely.

Outstanding aftersale services. Quick and easy to drop off your car and they’re always fast to get the car back to you. I have a Toyota Highlander and the itself is amaaazing.

Very friendly staffs. Wait time was longer than we had anticipated but overall works were done smoothly.

quick and competent. but i wish they would put the seat and lights to where they were originally. Your prices are too high compared to your competition.

Took too long

Great work this is Clayton Reed Howe Jr.

I purchased a 2022 Toyota Highlander XSE AWD yesterday from this dealership. The process was the smoothest. Picked out the car I wanted and they found the model and color within seconds let me know when it would arrive which was in less than a week. The price of the car was not marked up like most dealerships. The staff was friendly and honest. I dealt with Derrick and Jonathan. These guys know how to treat a customer. I would recommend all of my friends and family to buy their cars there. They will have your car washed and fueled up and paper work was spot on fast. No issues whatsoever. Thanks guys See you on my first service

Took my GX460 for its 30K service which stated that my battery was tested and passed. Paid $390. 4 hours later I got stranded at my son’s school with a dead battery. Not acceptable.

I can only speak to the couple of people that I'm aware of and how they did with their job. They buy used vehicles. My fiance sold them hers. Her husband has been dead for about 9 years and they had a living trust. These people did not understand how a living trust works. So they were trying to get her to prove that her husband who has been dead for 9 years can let her sell the car after he's been dead for 9 years. I know.

Easiest car buying experience Ive had. Like the no haggle price and no hidden fees.

Iven is a professional. I like the fact that he always smiles and explains what needs to be done on your car and what the implication would be if I don't address the issue right away. I recommend him highly.

Gustavo was very nice and professional. Definitely will recommend!

Autonation mailed me a 10% discount on my service, but refused to honor it today. They no longer wash your car, even after an $800 service and no one's in a hurry to make you happy, or spend a minute longer than necessary explaining repairs.

Never have any complains when it comes tivgetting my truck getting service smooth transition from droppoing off and picking up...

Best dealership experience ever! While other dealers during this time are charging insane markups $$ with very long wait times, Auto Nation does not charge any markup. We were concerned about stories of other sketchy car dealerships, but everyone at AutoNation is super friendly and genuinely helpful, and they don't try to to upsell, charge mark up, or push packages. Financing was straightforward and swift and proposed us the lowest rate possible straight away (we checked with other lenders ahead of time). We were helped by Danny Nguyen who was awesome, and patiently walked us through the deposit, wait time, registration and financing details. We got very lucky and only had to wait 1.5 months for our brand RAV4 Hybrid in the trim we wanted. I was even able to call and text Danny with questions about my car and he always responded quickly. Afterwards, Danny even reached out via email to see if I had any questions about the car or its features. I would encourage anyone living close to the Vegas area, even CA residents, to visit this location if they are looking to purchase a new car.

It's hard to recommend this place when all the services are so expensive, and I usually feel like I could have gotten the same job done at a fraction of the cost elsewhere. The only reason I keep coming back is because I don't trust anyone else to work on my hybrid.

Online scheduling for service was very easy to navigate and set up. Service was fast and David S. made the customer experience so much better. Thank you David and the crew for great service.

Way faster service than Centennial Toyota. Just had to wait 1.5 hour for 10k mile service. Got the complimentary Toyota Care from them even though I purchased my 2021 Rav 4 Prime in California.

Ivan is the man! I went in for an oil change and he made sure it was done on time and did not over charge. Super friendly and professional, I will definitely keep being back my truck

This is a very good Toyota dealer, staff are professional and courteous, especially the sales manager David Leiva, let us know the progress of my new car even when he was suffering from Covid, this touching me very much. Now I am driving my new RAV 4 everyday, still thinking of this good dealer. Absolutely I will recommend Levi’s to my friend and colleague.

Pushy as every auto dealer

I had a question after the dealer changed one of my sister's tire and it took 3 calls and round around answer by the operator to get an answer to my question and still no one returned my call as operator said the advisor or one of the advisor or the manager will call me back. I decided to make an appointment (as advised by the operator)for someone to see the problem. Finally the advisor assigned in the beginning called after 3 days. I gave 2 star only for the frustrations and wasting my time just to get an answer for one simple question.

I brought my truck in for regular service and a lift kit install Jonathan Lobos was my service advisor and he was very helpful, they enounterd a hurdle in programming the sensors but had it done nicely. He was very courteous and kept me updated. He even offered me a rental car since it wasn't done as promised. I would definitely go back there again for my trucks services knowing I could count on them.

Got an appointment last minute with service advisor, Mark G, who is very professional, knowledgeable and friendly!

We purchased our 2022 Highlander Hybrid form AutoNation Toyota on 2/23/2022, and we were extremely happy with the experience overall! Our Salesaperson, Jack Rasmussen, was excellent from start to finish, keeping us updated and informed regularly as to when our Highlander would actually be arriving at AutoNation Toyota here in Las Vegas. He schooled us extremely well on the workings and various functions of our new Highlander, and to his credit, was not afraid to admit he didn't know the answers to some questions. However, ALL of such questions he immediately found the answers to from his coworkers and online. Great Experience!

William Lima, in trato profesional y un excelente servicio

I walked in and knew exactly what I wanted, and I got just that with no hesitation. Everything went very smooth. Everybody was super friendly and Sergio in the finance department was amazing. I hate the "car buying process". But this was perfect.

Tim Phillis is very helpful every time I schedule an appointment. He has never tried to get me to do more than is required.

Very grateful for the help without a doubt a great experience 🧡

Always great service!

Excellent!!

The staff are very profession, plus the dealership is very clean and everyone is friendly and helpful

Jack is the man! I ordered a truck offline from the other side of the United States. As detailed as I am I asked a million questions asked for videos and hundreds of pictures and he not once hesitated or was rude or got annoyed with my ridiculous request. When the truck arrived it was good as brand new ! I could not be happier with these guys. I definitely would recommend anyone looking for a car to check these guys out ! Thanks again Jack!!

Joey from service was great. Followed up and kept me in the loop.

Great Service. Michael Bigness is always great when we take our 4Runner in. He explains everything clearly and upfront. We have been coming here for years and will not go anywhere else.

Been going there over 15 years now. Never a problem getting anything taken care of. Pricing always seems reasonable. Great customer service!

I went there to buy a used car but ended up buying almost a new car. I have seen Great customer service with smooth and short process.

Its very easy get an appointment for car services from start to finish. My advisor was Ivanchris and I should say I was treated very good. I dropped my car off early in the morning, got the service and picked it up noon time as promised. He explained why I needed the additional services and why it is recommended. Would definitely go back here the next time.

My technician was very efficient and knowledgeable did not push any unnecessary service upsell. My car was finished in a timely manner and I was notified my car was done before the time it was due to finish!

I had to wait a week to get an appointment to get an oil change, The reason the phone person gave me was since I wanted to wait for my auto only so many appointments were open so that I wouldn't be sitting in a crowded waiting room because of Covid rules. There was exactly 2 other people in what I'd call the waiting area and the room is huge so I could have moves 10 feet away from anyone. When I arrives the service writer did NOT have his mask on and maybe a third of the employees seen in the lobby( they have on bright red shirts so easy to tell who works there) had their masks below their nose which is about the same as no mask. waited 1 1/2 hours . A disappointing experience I know it was a minimal service but I suspect the attitude is the same in all departments. I am shopping for a 2022 Tacoma and will be looking anywhere but Auto Nation

Left car 🚙 at 10 am for an oil change, needed to pick it up at 5 PM. Also, this Toyota dealership does not offer coupons for your oil changes. When I lived in Miami, Kendall Toyota would always send me text messages for oil change discounts and they would also send emails. I booked an appointment and they did not even send an email confirmation nor a text message, or a call to remind. Do not recommend this location to no one. Stay safe everyone.

service is good and fast william lima was great

easy service, Ivan M. service rep saved me some $$ by finding some discounts for my routine service. Thank You

Way overcharged for labor on simple items. It should not be $36.95 for a cabin air filter change. Absurd. Michael was unhelpful when I brought this to his attention. Chris Roth the service manager was also rude and offered no apology or clear explanation but simply said “we could have charged you for every time the mechanic touched the car but we didn’t” Will never be back here. Rude unhelpful staff who only cares about upselling you to get more money.

Ask for Tim Phillis for service.

Don’t get a rental! The clerks are rude and disrespectful- use Enterprise and have them pick you up. Teddy is wonderful to work with, but it took 3.5 hours for an oil change with an appointment.

Take care my car is so good I’m so happy Thank you so much everyone 🙏🏻🌷

service was done while i waited in good time

Jose Jimenez always provides insightful and competent service. We always deal with him directly. On another note when we discovered that Toyota was the number one contributor to the seditionists who stormed our capital, I vowed to never buy another Toyota. I understand that has changed. I am thankful for that. We had just purchased a new highlander. Although we love our Toyotas, we will be paying close attention to their behavior in the guarding of our democracy.

does not offer any discount at all. refunds takes forever, if you call the sales rep or their financial person they don't get back with you anymore after getting your car. unlike Findlay Toyota, their people are proactive.

I have bought 3 vehicles from Toyota Autonation in Sahara, I have been dealing with my salesman Ahmad Reshad, he’s always helpful and patient with me, he knows his business and very knowledgeable. He takes very good care of what I want in the vehicles I’ve looked and bought from him. I highly recommend his excellent service.

They’re fully aware of their 2-3 hour WAIT TIME for those who make appointments. Everyone waiting on their vehicles complained; no one says anything. Multiple people waiting outside were asked if the were picking up a vehicle and their responses “eventually.” They’re short staffed or multiple call outs or whatever the reason. The problem is they make TOO many appointments for their people to handle. If I can drop my vehicle off at another Toyota dealership and it takes 45 mins, why does it take 3 hours for the same car to get the same routine maintenance here? “Well they don’t do as many vehicles as we do.” Ok so maybe you should focus on fewer vehicles because your quality of service is LACKING big time.

Dependable, courteous, Mark in services was great

Very professional out there at A dealership of all places I find the best service ever. I have been shocked before, Because of outstanding performance but this place tops the cake. I have been in a very regimental life, if you count 30 years being in the military as regimental. And I have found that this company, AutoNation Toyota on Sahara, specifically, after buying over 15 cars in the last 18 years; far outweighs any other dealership in quality, supervision of my requests, management and overall consideration of the customers needs. Thank you Danny from Hawaii!! A salesman. Truly a salesman! Great experience!

Service was excellent!! Ivan estimated that the car would be serviced within three hours and he accomplished the service well within his estimate. The four new Cooper tires were replaced and tire pressure warning valves/xmtrs were reinstalled. Wheel alignment were also completed timely and within budget. Kudos to Ivan for a job well done.

I was very dissatisfied the way you service my truck. I have waited for almost four hours before I got my vehicle back. I think I will find another toyota dealer to do my next service.

My most recent service (45,000 miles) was fine. David Scheurman is always very efficient, friendly, and helpful. One minor note. I mentioned to David is that I have been having trouble getting Google Maps to work through my Bluetooth connection. For some reason, it no longer verbalizes the directions. David tried to help, noting he is not very technically oriented. When he was unable to resolve the issue, he suggested I check with the sales staff, some of whom are more familiar with the technology. I stopped by at the reception desk and they seemed uninterested in helping. After a bit of prodding one of the two gentlemen at the desk came out, fiddled with it for a few minutes and then said he had no idea what to do. He did not seem receptive to my suggestion that perhaps one of the younger sales persons might be more adept. Small thing but perhaps it said something about customer service on the sales side of the house.

Had an appointment at 1pm was told if I waited would be around 1 1/2 hr wait. Arrived 20 minutes early was told 2 two 2 1/2 hour wait because of walk ins. Received car 4 pm Why make an appointment for this kind of service of a front end alignment. Service advisor was very condescending stood at counter in front of him and had to wait for him to finish his personal business on his phone before he wouldn’t even acknowledge I was in front of him.

Had 1 pm appointment for a front end alignment. Was told it would be around. 1 1/2 hr if I waited.Told it would be 2 hrs because of walk ins. 3 hrs later we got our car

My service writer as alway David Sherman is awesome !! Always makes dropping my Tacoma off for service simple. He’s the best !!

This team is amazing. After having a bad experience at Findlay, where I had purchased my last two Toyotas, I walked into this dealership hoping to get a Highlander. I know this is not the best market to buy a car; however, the lease on my Tacoma was coming up and we needed a bigger car since we’re expecting another baby in September. We dealt with Courtney and she was extremely pleasant to work with. I never felt like I was being pressured into buying something and didn’t feel like I was getting taken advantage of as a buyer. The price sheets they presented were transparent and detailed. Even when I left to present the estimates to my wife, Courtney was responsive and kept sending me updated price sheets via email for comparison. We ended up buying a Highlander platinum and we love it so far. This was a pleasant buying experience for me and my family and we will definitely come back to see Courtney when we need another car. Thank you for not taking advantage of your customers.

They were great the man that helped me with my experience saved me money

Wonderful people here! Very friendly and patient.

I love coming to the Toyota dealership. William always gives me the best customer service possible. This time they gave me a rental car which was really helpful. The repair is always excellent and i’m always being communicated with regarding the length of the repair. I am a loyal and super super happy customer!

My family and I were 5 states away from home, passing through Las Vegas, when my 2021 Toyota broke down. This was on a Friday afternoon and the temperature was 117° out! We managed to get it to AutoNation just shortly before they closed. Brittney, at the service desk, put us in a loaner for the night and reassured us that she would have someone look at it first thing in the morning. Grateful not to be completely stranded, we went to a hotel and hoped for good news. The next day Brittney kept us informed and updated at every turn. She treated us with professionalism, courtesy and competence. Then, the team worked their magic, and by some miracle, got us back on the road. ~~~Thank you for saving our vacation!!!~~~

Took my Rav 4 in for 1st maintenance David was very helpful, let me know every step of the way In and out fast

I took my tacoma truck for service and there was Ivan, he is always so helpful and friendly, he make us feel like family.

I spend on average a few hundred dollars a month having my truck serviced,so it would be nice if they could wipe their greasy and oily finger prints off before returning it to me.

n/a great service very friendly

Thanks to Jose Jimenez as always you are very helpful to your customer. See you on the next maintenance!

Mark was outstanding, as usual. The team had my service completed and my vehicle ready for me very quickly, and they never fail to keep my 4Runner in peak mechanical condition. They even washed it for me!

great service did not take long to get the car serviced

These idiots have been spamming me for more than a year. According to them my name is James, I live in Las Vegas and own a land cruiser…when in fact, my name is Mike, I live in Australia and have never owned a land cruiser. I’ve unsubscribed so many times but they just keep spamming me. So if I did live there would I trust them with my car? No way!

Salesman Eric Guajardo was great to work with. He went above and beyond to help me find the right vehicle and communicated well with me throughout the process. I would recommend Eric to others, as he is knowledgeable and friendly.

Service guy David is always helpful and accommodating. Service took a little longer than expected/quoted. Alingment still pulling to right, hopefully it will improve over the next few days.

Service writer promised return of my vehicle in 1.5 to 2 hours and it was done. I had to go to the dealership/service center for my free services because you do not have one 70 miles closer in the town where I live.

Jimmy and Ceasar made the purchasing process painless. I love my new Camry.

I didn’t like the service I received

The staff at AN Las Vegas took great care of me with excellent communication via text and email, sending me pics of the car I was interested in before it was even detailed and assisting me in putting a deposit to secure the car immediately. The purchase was smooth, too. Thanks so much!

True professionalism from start to finish. Helpful, courteous, knowledgeable. They listen to your needs and concerns.

great experience every time.

Very satisfied. Employees that helped us are very polite and courteous thank you for all of your work. We?ll done.

Mike G. was great. Have to say this was one of the best dealership experiences I have ever had.

The battery was low and I needed a smog check. The service agent explained how the battery is used for the smog check and how important it is to drive the car and not just let it sit for long periods of time.

My experience was off the charts. Zulma, Johnny and every single person that I spoke to or dealt with were not only compassionate beings but HONEST! Which is so rare to find at a dealership. I will continue to support this dealership in particular and promote on all my social media platforms as I work on TV and I love being grateful when other people truly care about other people and leave them with positive experiences. Will definitely come back again and again and spread the word to friends and contacts so they can hopefully experience the profesional and loving care of your staff. Thank you!

Always a pleasure to work with Mr. Joey Martinez and the staff at Auto Nation Toyota. Services are very professional and done in a timely manner.

Jonathan was great! He made sure I was well taken care of and my car was done sooner than expected.

Purchased the vehicle in December 2020, the buying process was amazingly simple. I was treated very well by the sales agent. I brought my vehicle back for a six month service. Michael Bigness was my service contact. He was very cordial and explained what would be done on my vehicle. After completing the service, which included my vehicle being washed, I was provided with my next 6 month appointment. AutoNation personnel are fabulous.

My experience was great. You should swing by and get a car from Autonation Toyota today, you won?t be disappointed.

Brought my Corolla in because of a rattling noise near the engine , found out it was the water pump. When I brought up I had a Car Shield protection that covered that part was immediately told they don?t accept Car Shield , called car shield and was told they should accept it . Went ahead and had it repaired and am trying to get reimbursement from Car Shield. Trouble checked at check out with cashiers sand they told me they never heard of it. I assume they say that because their trying to push customers to Toyota Care. Side note it?s two weeks later and I?m still try to get reimbursement, I paid $2000 over the last 16 months for the coverage and neither company Car Shield or Autonation seem to really care.

Efficiency and courtesy and costumer friendly

great experience….all the people are friendly and helpful…

Tire's Rotated, computer system updated and car washed completed in an hour. I was waiting in the lounge while car being serviced. All was completed. As I was driving away, a call came in via Bluetooth as I answered the call the system cut off. Which is the prior problem I had been having. Turned around and went back to Service Rep and went through motions of the issue. Tim Phillis explained problems/defect with radio. Said he will request Radio replacement, refund my money and keep me informed.

Service tech Michael B. is amazing! Been working with him for years now and he is always on his game.

I am so happy I chose automation. I returned for an oil change. Worked with Kevin. Outstanding customer service. Love autonation.

Always great service at Autonation. Have been coordinating all vehicle service needs with Tim Phillis at Autonation for many years. He is the best. Always checks everything and offers good advice on anything that needs to be done.

Thank you for always giving me honest quotes and fast service! I love my Toyota & I know AutoNation will take great care of my Highlander.

I would to thank my Advisor 3059 David Schuerman for being so accommodating his friendliness and the number one in customer service for me that’s number one in having a business the first empression is always very important. I definitely recommend AitoNation Toyota Las Vegas.

I have been going to this dealership since I purchased my 2005 Tacoma and the dealership and Jose always takes care of whatever is needed

rances was great. buying experience was great.

Went in for my first car and walked out with just that thanks to Kevin!

Very thorough, very professional and reliable Would highly recommend

They always take great care of us and our vehicles. Thanks again, Mark!

Autonation Toyota has great customer service I was welcomed immediately. My car was fixed in the time discussed. I recommend you use them

Great friendly professional service!

Michael Bigness and his team were awesome!! Got the whole thing done in under 90 minutes - thanks!!

Ivan is always awesome and super personable. I have been coming to this location for years.

Mr. Mandapat who took Care of my Rav4 -XLE ...2018 For Routine Maintenance and my Vehicle Needs .. Did An Excellent Job to my Vehicle.. Thank You for Doing An Excellent Job...

Mr. Mandapat ..Who took Care of my Rav4 XLE ..2018 for Routine Maintenance and my Vehicle needs.... Did An Excellent Job to my Vehicle.. Thank you for doing An Excellent Job...

The team diagnosed and fixed the problem quickly and provided me options for repair.

Service is always top tier. Tanner was great Jasmine is fantastic the service team is amazing. Every experience I have had has been wonderful with them.

I am spake a little English but understand and the financial used to a lot of money charges me because the car is 34 and he charged me dabble. So I give down payment 3000 and I asked cancel please but he told me nexts year so I was muddy but l like the care so if

Finance guy Sergio was persistent as xxxx and basically said Toyota factory warranty of 5 years or 60k miles is useless and when we kindly told him no thank you several times about an extended warranty his attitude went from nice to xxxxxxx instantly. Sad that Sergio started out so nice and when he didn?t get the sale his second face came out. Hopefully they have cameras in the finance office to watch his change in attitude. I doubt anything will be done about this since Sergio shares the same last name as the GM of the dealership and that is probably why he is allowed to get xxxxty with people. Love the car and Brittney in sales was excellent.

Service was Excellent. The Staff was very Friendly and Courteous. My vehicle was Serviced in a Timely manner.

I recommend Auto Nation Toyota Las Vegas 6300 W Sahara, I always have a good experience every time I take my Rav4 for regular maintenance. I always make an appointment and never have to wait long. My service advisor is Ivan Mandapat, he always go above and beyond. He is amazing guy and funny!👍👍

Quick and reliable with a very nice waiting area. I ways use Mark.

After 2 months of trying to get the dealer to conclude on the car purchase from out of town, autonation delivered a vehicle with torn drivers seat, torn center arm rest and torn moonroof cover. So so disappointed that I was decieved into buying a very unkept vehicle at a high cost. They gave every assurance that the vehicle was clean and in good condition. Autonation henderson failed me. I feel scammed

Thank you Ivan Mandapat for excellent service . I have been a customer at Autonation Toyota for over 5 years. They always take care of my car and made sure it?s in excellent condition. For reference, I have a 2004 Toyota Sequoia with 270,000 mileage. It?s still running very well because Ivan and his team maintains it.

Bridgette, Johnny and Steve are AMAZING! We had never been to a dealership before and were quite nervous about the process but it was absolutely a breeze! They answered all our ?beginner? questions with kindness and the guidance we needed! We will definitely be recommending them and this dealership to friends and family!

Awesome experienced I highly recommend AutoNation Toyota Las Vegas .. Specially Jack Rasmussen who help us though out the process excellent sales person explained everything specially out of state purchase, it went very smooth from start to finish , including the finance that handled our loan process Alan Z. did his part and let us out in due time.. thanks Dee

Great service provided thanks.

Good maintenece garage Able to wait for my car while it’s being worked on Good location on sahara

Surprisingly personal experience, everyone was attentive and pleasant to deal with.

Superb! And Great Service. Thank you. Mr Mandapat.

Good customer service the only I have to wait 1:30 hours to fix the tire I understand maybe they are shot in personal . Thank you

Hello everyone! My dad and myself have bought 3 separate white Toyota Corolla's at AutoNation. I went yesterday to buy my 4th car there, only to find out that 1 hour later, my salesperson came back to me with the most terrible of offers on a brand new RAV 4 - In fact the offer was soooooooooo bad, it was actually offensive. I then walked over to my normal salesperson that I had just bought a car from a few years earlier, yes he was still working there, and he went on and defended her - AutoNation actually wanted $12,000 dollars down on a 30 month lease, and approximately $200 dollars a month - There was no discount for me whatsoever, even thought I have bought a total of 4 different vehicles at The AutoNation/Toyota/Nissan in the last few years. Not only was there no discount whatsoever, but they actually raised the price on me approximately $1,600 dollars and called it some kind of silly name to it to justify ripping me and other people off. My saleswoman was strict, with a stern face on the entire time, and should not be working there in my opinion ---------- STAY FAR AWAY FROM AutoNation dealerships here in Las Vegas, Sincerely Garrett

Efficient and finished earlier than the time frame

Mark Guilfoile is the best!! Love my 4Runner and trust my service advisor completely!!!!

I've used this facility for over 15 years and will continue to do so. My Toyota (s) are in tip top condition and I credit this facility for that.

Specifically I get service through Jose Jimenez.....he has always been top notch -- in scheduling service and in making sure the work gets done in the time he has cited and as he has outlined from the beginning.

Mr. Mandapat was extremely helpful and they finished servicing my car very quickly.

A smooth service visit with a free car wash. The agent was very professional and helpful.

Leah my saleswoman is great. There may be an opportunity for their finance manager to learn to talk to people in a more calm and respectful way. I recognized he may be new in this field and there may be a chance for him to better himself in the future to not sound as if he is talking down to his clients.

Their inspection of the car missed a missing rear view mirror that took 5 days to fix. Then their financing department took hours upon hours on 2 different dates to "sign paperwork" when we were already preapproved. Their "no haggling" only counts until you try to turn down their "extra warranty" then they find a lower interest rate so you can afford the hard sale warranty. It's weeks later and they are still making us come back to get the fob (they said the car had two keys and then we had to jump through hoops [2-hour wait] to get the second key fob) and floor mats installed (that someone said had to be done by them). I had less trouble buying my house with lousy credit than I did buying this used car from Autonation with fabulous credit. The car was at a good price and exactly what I wanted or I'd have walked but if you're going to buy from this place, make sure you plan to spend all day or several half days doing it because they're a "high-volume" sales floor and once you're on the hook, they'll take forever to get it done.

Always had good service and experience at the Toyota on West Sahara. RuthJ

Ivan is the best service represantive in AUtoNation Toyota! I will never schedule my service if he is not around, he knows my car like he owns it, the best customer service like your his family, very trustworthy. Thank you Toyota for having Ivan on your team!

Their inspection of the car missed a missing rear view mirror that took 5 days to fix. Then their financing department took hours upon hours on 2 different dates to "sign paperwork" when we were already preapproved. Their "no haggling" only counts until you try to turn down their "extra warranty" then they find a lower interest rate so you can afford the hard sale warranty. It's weeks later and they are still making us come back to get the fob (they said the car had two keys and then we had to jump through hoops [2-hour wait] to get the second key fob) and floor mats installed (that someone said had to be done by them). I had less trouble buying my house with lousy credit than I did buying this used car from Autonation with fabulous credit. The car was at a good price and exactly what I wanted or I'd have walked but if you're going to buy from this place, make sure you plan to spend all day or several half days doing it because they're a "high-volume" sales floor and once you're on the hook, they'll take forever to get it done.

Great Service,thanks to my advisor Ivan Manapat.

Says cost 1and half hours for change oil, but I was waiting the 3and half hours, and When I received my car, car was didn?t been washed, and didn?t put new stickers for mile reminding.

Excellent in all ways...Michael Bigness is very professional and helpful when I have my car serviced.

Never go here! They’ll go behind the insurance companies back and try to charge you more monies! They’re scams!!! Would sand my full bumper if I Paid an extra $180! They wouldn’t call the insurance company then when insurance company called them, they LIED 🤥 NEVER TRUST THIS COMPANY!!!

Tim Phillis and his team are top notch professionals!

Sales and Tim in service dept.

I took my Toyota Hybrid Camry in for routine maintenance as recommended. As always, Jose was wonderful: knowledgeable about my car's history and current needs, was personable, treated me like an old friend as usual. I was treated as an important customer even though the service that day was free. I left feeling confident that my car and I were in good hands.

it was a wonderful experience to do the maintenance of my car at Autonation Toyota. Excellent customer service quality and quick results.

Service was excellent, employees are very helpful and facility is very clean.

Excellent service from the advisor from beginning to end. Great pricing options!

NEVER EVER go to the service department here. Even if it’s free because it will cost you your sanity. Completely incompetent, unorganized, & liars. After sitting for over 2 1/2 hours to fix a nail in the tire (that by the way they said wasn’t there last week) I’ve been told multiple times it’s almost done only to have a manager tell me they were starting mine next. WHAT IS THE POINT OF AN APPOINTMENT??? & how is it that last week they said tire was great and I drove straight to Discount tire and they immediately found giant nail!!?? Free to fix here so I came back. I should have just bought a new tire at Discount. For the record- the sales side of this business is AMAZING 🤩

This is the second time I have had my 4Runner serviced at this location. The whole process, from scheduling an appointment to receiving the vehicle after service was excellent. The service writer, Jose Jimenez was very knowledgeable and professional. This is a top-notch facility.

I brought my car in because my tire pressure light came on. It turned out I had a nail in it and my alignment was off. The service I had was great. I’ve been bringing my car in to you guys from the beginning. I won’t go anywhere else. Thank you Ivan!

Fast and friendly efficient service.

I went online to the website and saw the one I liked. Communicated back and forth with the dealership by text, email, and phone. Within a day we agreed on the price. Unfortunately, the day after the purchase I saw the odometer reading was about 600 miles more than what was told me. The meter was set on TripA and not the odometer. TripA had about 10 miles when I was test driving it. When I signed the paper work it represented as 15 miles. So it seemed close enough because I test drove it and they had to prep the car for delivery. But the next day I saw the big difference as I was going through the manual to familiarize myself with the car. I contacted my sales rep and met the next day at the dealership. I was told that the general manager was using that car as a demo, resulting in the added mileage. Even though it was still a new car, it was a big emotional letdown to find out that way. We negotiated additional monetary compensation for their mistake. Overall I was satisfied with the final outcome and am happy with my purchase.

Friendly staff and very fast service! It was a pleasant experience!

Where should we start... probably by reading the recent reviews left by fellow yelpers. It won’t take long to see that this establishment doesn’t care too much about customer service. This dealership will have you commit, set up a time to pick up your vehicle and sign documents.. only to sell it out from under you. The GM knowingly aware of the transaction and dealings., still agreed to sell vehicle out from under us.. not a phone call, text, or email.. just plain poor or lack of customer service concern.. Dealerships want the customer to commit.., and will hold them to the fire, but will pull back their commitment at anytime. Do yourself a favor, don’t waste your time.. or your gas or your emotion.. find another Toyota Dealer

Great experience leasing a new Camry sales manager was great did exactly what he said offered us the lease or .9% Toyota financing but chose the lease. I would say the only minus was financing trying to up sale us expensive added warranties and that the salesman never explained the features etc of new Camry which would’ve been extremely informative so we ended up learning on the fly on way home. Also never received the complimentary Toyota care agreement with our contract number to receive the 2 year service. Other than then that definitely most easy transaction on buying a car I’ve had the hardest part was deciding to lease or buy. Would recommend.

Michael Bigness has been very helpful in getting my needed maintenance taken cared of. He went the extra step to call my fleet department to authorize necessary scheduled cost.

Tim Phillis is always the best. This time I had an issue with the guy who washed my car. Pointed out the problem and he just walked away. Love this location and will always use Tim for my advisor.

Always great service and repairs are always on time.

Ivan is on top of things! Thank you! Very professional!

Came in for a oil change everything was pretty average customer service was okay not bad I've seen worse. Nothing that really screamed over the top friendly , the guys who take your car and move it up the line where actually friendlier over all though everyone was pretty professional. When it came time to grab our truck back it took longer than usual they where extremely busy but the lady and someone on the other radio kept messing up the numbers so they had a hard time finding out truck two people after us got there vehicle faster than us. I would have to say invest in better quality radios .

Ivan Manabat did a wonderful job , he was very professional and explain everything what is needed. It didn’t took long for my service to be done. Job well done !

Never lets me down, best customer service and they always explain in detail!!!

extremely pleasant and was done very professionally

The got us down fast and did a great job

I guess my question is why make an appointment if you are going to wait for over 2 hours for a basic oil change? I know this isn't one of the "Speedy" or "Jiffy" oil change chains, but seriously..OVER 2 hours?!? There was a cooler with complimentary bottles of water, and the bathrooms were nice and clean. But a heads up, or an update after an hour would have been nice.

My service advisor Mark was very helpful. Thanks AutoNation Toyota!

Friendly and no back and fourth

Great service as always. Thanks Tim.

Eric Guajardo in Internet sales made buying a truck from 450 miles away so easy. Finding a high demand/low inventory Tundra was worth the drive. The trade in value was also higher than other dealerships.

I love my car. It match me and girls just look ? lol. What i really love about AutoNation is when me, sister and brother-in-law walk in, it feel like home everyone say Hi. Joel the salesman he was great, he help me out allot to find a car and i just wanna say it was my first time buying a car. Work hard and it pay off. Welcome to the family AutoNation and I?m going let all my friends and family?s if they ever look for car, go to AutoNation.

Worst experience ever. I am a spouse of an active duty military member and returned a lease vehicle early. Two months have past since I returned the lease and I get a call from Toyota financial collection agency stating I owe the two months payment. They state this local deal never processed the SCRA correctly. Toyota financial cannot fix the issue with this dealer and after many calls to this dealer and messages there has been no resolution.

Eric is my new service person & is very good. However my approx 3 hour wait turned into almost 5 hours—evidently the mechanics were overwhelmed,

Autonation Toyota is a great dealership, they go above and beyond any other dealership I have been to. I have a 2019 Toyota Camry that is still under factory maintenance. They get me in and out quickly and also informed me that they had parts in stock for a recall on my vehicle. Even though the warranty service was less than one day they still gave me a loaner vehicle. Amazing service from all employees.

Everything was great except when I come back to change some things on the contract the finance manager, Scott, gave me some attitudes by saying he couldn't do anything. After all the big talks, I got help from sale manager allowed me to redo contract to way I want. I know it is business but it's too much with all the pushes. Scott need to change his way in customer service.

Great service, a repair shop I can trust to fix a problem that won't come bite me back in the future. I had a new water pump installed a few years back and here I was again with it leaking. I think it must have been due to them not using a Toyota part. I am always treated well and totally informed. All repairs are done in a timely manner. Thanks you guys at Toyota Service Center.

Easy when directed by Edmunds website. It still took over 3 hours and it was a cash sale. We are from California and our rep, Jack Rasmussen, told us they registration take care of all registration. After 6 weeks of waiting Jack told me to contact their agent in California. They updated me on requirements for a smog check, an additional $60. I expected Jack to take care of the extra costs and even after sending him a receipt for the work I have heard nothing. Don’t buy a car from Autonation if you live in California. Within a week of purchase the service dept advised me of the first service appointment. I’m back in Vegas for the week and service knew nothing of the appointment. We have family in Vegas and visit often, but we won’t visit Autonation.

excellent sales people excellent service

I have been taking my car for service to AutoNation Toyota for many years now and have always gotten reliable service. I would not consider taking it to any other place.

Just getting the 5000 mile check up with AutoNation in Las Vegas. Great crew. Everyone was patient and helpful. First time doing this and am so grateful for such a nice experience. All fluids were topped up, they even washed my car. Thank you AutoNation Toyota Las Vegas!

I am impressed with my total experience with this dealership; it was wonderful from the beginning!!!

Friendly, very fast service. In for fuel pump recall and 10,000 mile service. All done in less than 2 hours, including wash.

everyone at AutoNation Toyota was fantastic the sales team the service department the parts department and the finance department all were wonderful five stars for everybody

My rep was helpful answering questions and explaining work that was done.

Great service. I love my car.

Service was amazing as well the person that helped me.

Ivan Mandapat is very friendly. We went there to have a regular maintenance. He recommended that we need to change our tires and we accepted and now our car run smoothly. And its fast service.

Ivan Mandapat is a great guy. He was very helpful in taking the time to explain all the things associated with my car. Highly recommend going to him.

Excellent service by Tim. Car was serviced quickly.

Service good to me’👍 clean area ‘

Nice advisory there helping you to make faster your car 🚗 done. ESP. Mr. Mandapat

I went to toyota auto nation to buy a new highlander. After test driving we sat down for negotiations. I gave them my Costco membership price and that was it. No hassle no haggling. I was dreading the process but turns out it was stress free

Once again, Jonathan Lobos was amazing. Always offering excellent customer service. He gets  my service done promptly and efficiently. The entire experience is always enjoyable and painless in every way. Thank you Jonathan and Auto Nation Toyota for another perfect experience at your dealership auto service dept

mark is a very responsible person to explain everything to me

Great Service! Very professional specially my service tech Ivan Mandapat. Explained very thoroughly what is needed to be done and why is it important. He showed compassion and cared about my vehicle. Although he didnt know my wife drives it with my little kids more than I have and I feel safe knowing my vehicle are in great shape. Thanks auto nation toyota and Ivan.

Helpful and Friendly waiting time was a bit long.

Took my car in for first maintenance. Staff and service was excellent.

Been taking my Tacoma in for service since I bought it there in 2002. I've had the same tech all these years; the service writers have always treated me right. No complaints whatsoever.

The service was exceptional .

Very nice service

Always dependable maintenance work & repairs! Great Employees!

I really tried to control myself not to waste time writing a review against this business. I have a very bad experiences on them before but yesterday I went there again. After few years of doing my services at another dealership is that, I went there yesterday because I have an upcoming trip that I need my service done ASAP. If you don't care about getting charge a hefty amount for a simple service, this is the right spot. I promise never ever this branch in Vegas. A basic tune-up with replacement of spark plugs for my 2017 SUV is $787. They charged me $35 for a $18 Gasket, Air Surge Tank to Intake Manifold. And $25.43 for a $12 spark plug. My own quote btw comes from Toyota's own website. I walked out paying $1,030 for basic maintenance stuffs but the huge portion of payment was on "basic tune up". I don't reap anything from putting down a bad review on them but this is my honest experience. I am gonna stick to my other service dealership even it's farther from me. I learned a lesson out of my pocket. . Below is what I paid for. Again, the labor is pretty much about replacing spark plugs and the basic tune-up which is pretty much a visual inspection.

After my Toyota had been sitting too long due to the Covid lockdown we have been living with my battery died. Got it going and went to my Toyota dealer and they took me in immediately and took care of it. New battery and serviced my car to bring it to where it should be. Being a Corolla Hybrid it is a great drive and having the right people to handle any problems makes it a real pleasure and treasure. Always there for the customer,.

Always go there to have my car serviced never have a issue or problem they take good care of me!

The salesperson, Eric was very knowledgeable and very helpful!

Jonathan Lobos is always the best listens to my needs and is very helpful. Thanks Jonathan

This was my first experience with purchasing a car through the internet. All 3 Toyota dealerships offer internet sales. Of the 3 dealerships, only AutoNation Toyota's internet sales agent Sandra Mguiss understood how to make the transaction internet based. The other 2 dealerships uses 'internet sales' purely as a ploy to get you to go there and deal in the old fashioned way. Sandra responded very quickly and responded exactly how I requested. We came to agreement with a second interaction. This took a total of 30 minutes to come to the price of what I wanted. She was very professional, understood how professionals like me work. If you are a professional and time is important and you don't like the usual sales approach of typical on site sales tactics and looking for a Toyota, I encourage you to seek out Sandra Mguiss to help you with your transaction. It was painless, and very professional. I will certainly make my next purchase with Sandra.

They took forever to service my car, and the agent adid not any customer service skills.

Delilah and Steve were both great to work with and very responsive in my inquiries.

Most of our deal was done online, so by the time we got to the dealership we were ready to take a test drive and sign. The process was fast and easy, and we feel we got a fair price for our trade-in as well as for our new Highlander. We would highly recommend Auto Nation.

I brought my car to get an oil change by the suggestion of my husband. I am always fearful of taking my car to dealerships so they could take advantage of me and my car ignorance. I was also suggested to get my wipers changed. I had a small little spider crack in my wind shield that has been there for a long long time. I pulled up to the service department with a good windshield and when my service was Done I came back to a huge crack in the windshield. Well I guess initialed something that I was aware of a crack but never got a copy. I’m not an idiot that crack across my front windshield was not there when I pulled up but it’s there after my service. Someone in the service department agitated my windshield. And I’m the idiot. Now I need to repair it and I will also need to replace my gate transponder which is such a pain with my HOA. Now I know why I hate car dealerships. Make sure anything you initial you get a copy of.

Financing department are thieves, I got approved for 2.74% interest rate through bank of america. They made a bait switch and gave me their own bank for 6.90% They mislead me that they will take care of all documents with bofa and I don’t have to do anything. I truly trust them and they did this to me. When I confronted him he said is too late, now i have to refinance to get back to lower interest rate with bofa. I have a credit score over 800. PLEASE PLEASE PLEASE make sure you read before signing any documents. they will purposely screw people who not careful.

Great customer service and waiting time is minimal. Jonathan is friendly, helpful and saved me money. Kudos to him!

Excellent service, been taking my car here for almost 6 years

Everything was beyond expectations and they have provided whatever I needed.

Very convenient

Awesome place and business, great services. Everyone is so friendly and kind to the customers, It is great being in the presence of people who generally care.

Great customer service and fast service. Was treated like a valued car owner and said my car is in good shape thank you so much

Clean & the staff are friendly

Tim Phillis is great Service Advisor! Tim is always very attentive and always has empathy! My repairs are always done in a timely manner! Kudos to Tim!!

Service was OK but lots of room for improvement like fill up all the fluid to fool instead of appropriate level

Toyota Care is great. The staff is wonderful. Friendly and nice. Quality all the way.

Service person very knowledgeable and honest. Pleasure work with people like that.

Always great service when the service provider is *Ivan*. He is always friendly and professinal?

All went much better than I my past experience with car dealers.

Mark is an excellent service rep. I am and will remain a loyal "customer" of his!!!!!

Ivan is my go to person when it’s time for my car to be serviced, I highly recommend him for many reasons anytime I texts him with questions about my car it never takes a whole day to hear back from him usually five to ten minutes at the most and even sooner than that. He’s mindful of my budget and has a consistency about him which I have come to rely on regarding information and upkeep of my vehicle. Very polite and apologetic when the service time of my car takes longer than expected.....Thank you Ivan keep up the good work.....

Greatest deal , and personal prepared for answers all questions

Great dealership and friendly service.

Everything at AutoNation has been quick and painless every time I’ve gone. I’ve bought my last three vehicles from there and I couldn’t picture myself going anywhere else. Steve Tenwick was, professional, helpful, and was able to get me into the car I wanted at MY price. The same goes for servicing my vehicle. They’re honest, efficient and don’t try to suck you in with unneeded services.

He knows his job. He explained what was the problem on the car part with respect.

I went to look at a Toyota Tacoma TRD off road and I was just looking . I went for a test drive and 3 hours later I left with a truck at a good price with the coverage for the truck from Toyota included . I will definitely recommend them and will be back to get my next truck in three years ! Thank you

Great and prompt service?? Very reasonable pricing??

It was overall really good experience and it was done within time

The people at AutoNation Toyota Las Vegas are friendly and knowledgeable. The Service Department is great!

Yesterday February 11, I had my worst experience with Toyota Las Vegas and I don’t think I take my Tundra for service there ever again My service representative Joey Martinez was unexperienced, unfaithful and don’t have any respect for customers I wonder how they qualified for this Job Yesterday I had my worst experience for last 16 years which I took my cars for services in Toyota Las Vegas

Definitely would not recommend. They claim their priced is their "lowest price" but it's just the MSRP. They are no better than any of the others. They make it sound like you are getting a fair deal, but it's just a ploy to get you to pay more. Haggling with other dealers is no fun, but you'll pay A LOT less if you do.

Service was good, I have used Autonation for a lot of years in different states. The service and buying process has always been easy and friendly.

Me and my wife had a appointment via internet with a salesman. Came there at noon ,took 20 mins till’ salesman got to us . Salesman was new ,wasn’t trained before dealing with customers. Poor kid. He didn’t know much about the car and what they have on inventory , he had to go back and forth countless time to get info from his manager. We could’ve asked for another experience salesman but we felt bad for him and we wanted him to get the sales. It’s not his fault , its Toyota’s fault for not training their employees well enough. Then the final price from the salesman is not the final price one you get to the finance person. All the extra warranties wasn’t explained before finance. So after we opt out of all the bs warranties they want you to get, we finally got our monthly payment back to what was figured out before finance after 5hrs. So the no haggling advertisement is all bs , you still have to haggle. We bought two cars from this dealer in the pass.

Took 5hrs to buy a car here. Non experience salesman , rude managers. Forcing you to buy extra warranties thats not needed.

Our service/maintenance Ivan Mandapat gave us a great/fast service.

Don’t waste your time checking out any other dealership in the LV area. David and Adrian will take amazing care of you. I won’t buy another Toyota anywhere else. 5-stars!!

Toyota has always provided me with excellent workmanship. I never had any issues after my car was serviced.

Excellent service; friendly staff.

Amazing!!! Joseph Packeer was outstanding to deal with. Thank you for your help, and by the way were enjoying the C HR. Its a great car!

Very friendly people! Love the service coupons! Highly recommend!

Reliable and efficient sservice

Love Auto nation , great service and advice, will not go any other place

Informative Tech Writer, good communicator. Comfortable waiting area. Delivered at time promised.

Great Service. Sales person Kevin Castuera very informative and professional.

Took our truck in for first service. We were in and out in less than one hour.

Scheduling service for my car due to a parts recall was smooth. After I got checked in, I asked the rep how I’d be notified the car was ready and was told they’d call the number on file which was my home phone number. I asked to be called on my cell phone number since I’d be out and about and left my number. The rep said he would, jotted down my cell number and asked if I’d like my records to be updated with the new number, to which I said yes. Six hours went by and I never received a call, so I call Autonation Toyota for an update. They pull up my information using my home phone number—the number that should have been replaced with my cell number. I find out my car was ready to be picked up 5 hours ago and they had left a voice mail on my home phone number.

As always, my professional and knowledgeable Service Advisor, Michael Bigness, was proactive and accurate, in helping me keep my Prius V in excellent running condition. The Service Technicians are top-notch. They perform the necessary work with, "surgical precision". Always done properly; in an efficient, effective, and timely fashion. I am confident in the accurate advisement this Team tenders. Sophia, in Customer Service, made renting a car simple, fast, and pleasant. Her professional expertise expedited the process and I received a great car that met my needs. From ""soup to nuts", AutoNation Toyota's processes are well structured and organized. All necessary steps are completed in a smooth and timely fashion. I am always confident that my car's mechanical needs will be well met with honest efficiency; with no confusion nor stress. Thank You, to the entire Service Team, at AutoNation Toyota, Las Vegas.

Just purchased a new 2020 Camry in October. I brought it in for its first oil change. I was able to make a same day appointment and it was completed in an hour. Costumer service was great and made the process streamlined. Additionally requested a quote for some scratches on the side of my car. They emailed the quote minutes after I left. Love Autonation Toyota.

Took quite a while for my salesman to find keys for any of the Corollas for me to test drive. Made a bunch of bad excuses. Walked the whole lot with him trying to find one. And when he found out that my car didn't have floor mats, he said maybe if I wanted them he could get me a discount. Then my front facing camera was bad and they kept my new car for almost a week before fixing it. Someone else that works there heard about the floor mat thing and offered me them for free. And the car works fine now, but I was not impressed with my salesman at all. The also gave me a loaner car for the week, but it's not what you want when you spend that kind of money. Not a great buying experience. I would recommend the dealership, just not my salesman.

Thank you Lexi Dudoit for our seamless purchase of RAV4 ! We love it!

Very pleased with my service advisor. He is very customer orientated.

Good Service car available while my car worked on

Good customer service. My car has no problem. Updated .

Went well, fixed all of the problems and gave us estimate on price.

Had an exceptional experience working with Tanner at AutoNation Las Vegas, the entire purchase process took less than an hour, staff was friendly and professional. I would recommend this dealer to friends and family. Jv

Auto Nation Toyota has always treated me nicely. They work fast and constantly upfront with anything that can come their way before to do the repairs. Great culture

Ivan Manapat has been great with the maintenance on both of my vehicles!!

Good job. Very nice place, ? Friendly staff and great place for waiting while they doing the service

Emily was helpful and friendly is my second time to buy the car on that location good customer service thank you Emily I love with car

Ivan is great, knowledgeable and always helpful. I know I have a choice in where I get my vehicle serviced and I choose Toyota based on how I?m treated and the results they provide.

Everything was perfect from the beginning to finish

Great service! Very friendly staff highly recommend it!

Very accommodating personnel.

Steve Tenwick was the salesperson who helped me and I was very pleased with his knowledge and patience.

Love the car and the salesman made it happen. Good financing. I was mislead about warranty charge.

Mike was very professional and provided excellent customer service

Outstanding customer service, great pricing options with AutoNation precision parts, and a carwash at the end. Couldn't ask for anything more!

Had a very helpful conversation with Jose over the phone about servicing my car. The maintenance light came on and I needed a smog check. I made an appointment. When I arrived, everyone did their job seeing that I was directed to Jose. He wrote me up and directed me to the waiting area. In a short time, he came over and explained my options. “We” came up with a plan together. My car is older and needed some updating! He had checked my records of previous services from my former locations and we also considered my plans for the future use of the car. They were able to take care of everything as promised in one visit during the allotted 3 hour time period. The price was reduced a little from the original agreement, which was a pleasant surprise! Jose even saved me time by helping me with the smog certification, which being an older person is fussy for me. That was a huge relief for me! He made a future appointment for me as well so I can keep the car updated. The waiting situation was comfortable with several options so I could move around. There was free cold water and the bathroom was very clean. All the customers seemed content and the rest of the staff was very cheerful. I was surprised at the number of people there and took that as an endorsement of good service, as it was my first visit, but not my last.

Jose is very helpful..He always helps me with my oil change

Good customer service,fast efficient service

I felt so comfortable with the Salesman's (Jimmy Irvine) knowledge and willingness to go the extra mile without making me feel rushed. The Finance team was great as well!

Great job, Kevin was very friendly and helpful. Kudos

There was no explanations that were said about the items that need attention. For most of us we do not understand language of car mechanics.

I have been going to Auto Nation Zion West Sahara. My service advisor is Ivan Mandapat, and would highly recommend that ask for him if you need service for your vehicle. He is very nice and will advise what needs to be done with your vehicle. I bought my RAV4 2019 and this is my second time to do maintenance and they always finished in hour. Thank you IVAN, you r the best👍

Always professional manners and on time as promised particularly the service department

Great service from advisor Ivan. Very professional and honest. I will go to him again for my next service. I like how he always gives an estimate in writing, too.

I own a 2005 Prius, a 2015 Tesla S 90D. Toyota AutoNation in Las Vegas and Michael Bigness my service manager make it so easy to get maintenance and repairs. Everything is explained and priced out. Needed maintenance info is always provided. Service is available immediately and expedited. Tesla -- no one to talk to, they will fix the problem, if you can reach them, but never tell you what else you might need. Buy a Toyota, not a Tesla.

Ivan from the Sahara Location continues to provide me top notch service. I appreciate how recommends what needs to be done first and what can be done later. This facility is following CDC guidelines to keep a safe environment for both patrons and employees. Thank you for that!

Went in for service, Anthony and the rest of staff was friendly and helpful, compared to other dealerships this was a warm welcome . In the past with other dealerships when getting service they would be pushy on selling me a new car or follow me around trying to influence me on buying another car. This was nice change of pace I actually referred a family member here since they where ironically looking for a suv to buy.

Staff are friendly and good quality service. Facility is clean, nice and complete .

Always a pleasure dealing with Mark G. He explains everything and I know I'm getting the best service. They keep my Tacoma in tip top shape. Mark Taylor.

The service staff members very helpful with keeping me informed on the progress of my service.

Ivan service manager always making sure my vehicles get the best service every time both vehicles check by the techs mechanics.

Excellent customer service @ Auto Nation Toyota on Sahara in L as Vegas ! Attractive pricing on vehicle w/ Toyota factory discount for 2020 model. Only final steps in Finance were slow, as buyers were numerous.

Alexia Martinelli was a great help in the process and was doing the best she could to get me the best deal there was! I appreciate all of the assistance and customer service I received!

😁Very Good. Friendly, Helpful.

I have always had Great Service at this dealership.

When I arrived i met with Jose Jimenez and he was very polite and professional. He explained what was going to be done. My wait time was good and the waiting area was clean.

They always do such an amazing job. I came in for some work to be done on my car. They got me in and out in a timely manner.

It went fine. The service advisor was very good and knowledgeable.

Michael Bigness is incredible and the reason I keep coming back. He is honest, informative and I feel that he always takes great care of me and my vehicle with every visit I do here. He is the reason I keep coming back

I serviced my car with Roy T, , he is very knowledgeable and excellent adviser that trust, also understanding, helpful and friendly that make feel customer happy to be servicing our cars at this location.

You need to ask for Jimmy when you get there. The easiest car buy ever. He was great.

Good service, nice dealership

Good Service, I have been a customer since 2002

My service advisor is Ivan his very courteous and friendly.

Excellent service (Ivan) always ready to serve with good recommendation of how’s your car

I bought car from centennial Toyota and was not happy with the customer service I received during a service visit. I am much happier with the customer service at auto nation.

Ivan was very pleasant, answered all our questions and explained everything required for maintenance.

My car had a nail on my tire. All I asked was to remove. Instead I had a quote to change my entire tire and pay up $800 for something so small. They were trying to rip me off by suggesting that I had to replace my rim and sensor when in reality my sensor worked perfectly fine. In fact, I ended up in the dealer because my sensor went off. They thought I was dumb enough to believe that there were more damages than they really were. They did not show me where the damages were done and instead they expected me to believe that the damage was worse than it really way. I had to talk to management and financial services to get my quote lowered. Horrible experience overall.

This is my first experience with the service staff. It was so simple and smooth and easy. i appreciated how easy this service was as i have limited time in my weekly schedule.

I had an extraordinarily great experience with Roy, in the service department. He was professional, kept me informed and had the work done beautifully! I would recommend them and Roy in service to anyone! Thank you!